Total 3 Manager job vacancies in Basingstoke, RG21 5NW

Acorn by Synergie is searching for German speaking Market Support Manager to join their client, a leading manufacturing business in Flint, North Wales.

Primarily focused on the German market, the purpose of the role is to support European Business Managers in the management and development of the company sales for a designated portfolio of customer accounts.

Key tasks and responsibilities:

* Managing the NPD process which will include originate a critical path for each project, drawing up and maintaining a project management schedule for each customer project, relevant internal documentation, co-ordinate and manage the artwork process, attend first production runs and prepare customer samples.

* Translation into English of customer communication.

* Attend weekly cross-functional meetings to provide regular updates and highlight potential issues.

* Manage the administration for opening new customer accounts.

* Maintain the customer price files.

The successful candidate must have knowledge of the manufacturing process, the ability to lead projects ensuring that they are delivered on time and in full. Must have a strong appreciation of the NPD process and fluency in German is essential.

Excellent salary and benefits package.

Acorn by Synergie acts as an employment agency for permanent recruitment.

Proud member of the Disability Confident employer scheme

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

The Opportunity:

• Lead, develop, and motivate your team, ensuring adherence to all people management processes.
• Oversee complaint handlers to ensure fair, prompt, and efficient resolution of complaints, acting as the escalation point for complex cases.
• Ensure compliance with FCA complaint handling rules and internal frameworks.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Proactively managing work schedules and team skills to meet productivity and quality targets.
• Completing timely and comprehensive performance reviews, identifying training and development needs.
• Managing and developing your team to ensure complaints are handled efficiently, meeting customer, business, and personal targets.
• Identifying and communicating operational factors impacting service delivery, with resolution proposals.
• Managing resources and time effectively to meet department measures, including SLA and FCA reporting.
• Analysing data and management information to anticipate operational issues and taking relevant actions.
• Developing and maintaining high-quality relationships with internal and external customers, including Clients and the Financial Ombudsman Service (FOS).
• Leading your team through business improvement activities and continuous improvement initiatives.
• Ensuring your team understands and contributes to customer and business goals.
• Creating awareness within the team of responsibilities for risk management and compliance.
• Handling complaints in compliance with FCA rules and internal frameworks, preventing potential breaches.
• Escalating compensation payments or decisions exceeding authority levels in a timely manner.

What we're looking for:

• Strong people management, leadership, coaching, and development skills.
• Proven decision-making and problem-solving skills with focus on customer and client.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills in a target-driven environment.
• Ability to quickly learn and apply product and process knowledge.
• Resilience and ability to work under pressure.
• Detailed understanding and practical experience of people management policies and processes.
• Understanding of the Life and Pensions industry is nice to have.
• Knowledge and application of relevant business systems and processes, including workflow.
• Minimum of 3 years' experience in a similar role.
• Proven ability in using Microsoft Word and Excel.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

HAYS are seeking experienced professionals to join our team in Hampshire. If you have a proven track record of leading complex design & build projects for controlled environments, we want to hear from you!Role & ResponsibilitiesBusiness Development

• Leverage existing customer relationships to uncover new business opportunities.
• Develop new networks to establish repeatable, profitable accounts.
• Engage with local and national institutes to raise our profile amongst key influencers and end users.
• Present compelling proposals to senior client representatives.

Technical Delivery

• Define and establish project technical requirements.
• Build and lead a turnkey design team using existing and supplemental resources.
• Drive the design process to deliver a fully integrated solution.
• Manage the construction team to ensure safe, on-time, and on-budget delivery.
• It serves as the primary point of contact for all client issues.

Commercial Responsibilities

• Lead the commercial aspects from initial design fees to overall project capital costs.

Project Delivery

• Successfully deliver projects with the support of construction colleagues.

Leadership

• Provide leadership to support local and project directors.
• Inspire and mentor project engineers and colleagues.
• Occasionally, they support non-regional projects within the wider group.

Candidate Requirements

• Qualified engineer with excellent technical and commercial acumen, or
• Proven Project Manager with a track record of delivering complex design & build projects.
• Relevant sector experience in a contracting business.
• Commercially astute with strong negotiation skills.
• Exceptional project scheduling and programme management skills.
• Integrity, strong work ethic, and ownership of project outcomes.
• Flexible approach to project size.
• Open to new ideas and continuous improvement.
• Higher education certificate (B.Eng. advantageous) in Construction Management, Project Management, or relevant engineering discipline.
• Full UK driving licence.

What We Offer

• Competitive salary (£50,000 - £70,000) based on experience.
• Annual performance-linked bonus scheme.
• Car allowance.
• Company pension.
• Private healthcare.
• Employee discounts.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk