Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Position: Full-Time Temporary Customer Support Team Leader
Contract: Until March 2025 with the possibility of extending
Working Hours: Monday to Friday, 37 hours per week - Hybrid - 2 days home based and 3 office based
Hourly Rate: £12.74 per hour

Job Description:
This role is the main user-facing role in CTSC and will provide an accessible and inclusive service to users, providing clear signposting and guidance to all users, coaching them in the use of the online platform and providing information to resolve their queries and processing/updating high-volume case details accurately and efficiently. They will deal with the immediate, short-term needs of service users. Duties will include but not be limited to

• Manage and plan the workload of a team which provides administrative support and excellent customer service to all stakeholders, judiciary, mediators, and management.
• Lead and manage a team of staff, ensuring that its members are organised, and fully skilled to meet their work objectives using Standard Operating Procedures (SOPs) and other continuous improvement tools.
• To assist in the delivery of performance against targets.

Requirements:

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer focussed environment
• Proficient with IT and Microsoft Software packages
• Excellent communication and organisational skills

Benefits:

• Weekly pay, holiday and pension scheme
• Hybrid

Application Process:
If you are interested in this position, please apply online with your CV in WORD format.
Important:
Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment.

Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.?
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

What you'll do

Store Manager in Kings Heath
40 hours per week

At Toolstation, we’re not just interested in what you can bring to us today. We’re also interested in developing your talents, so you can grow with our business and become one of our leaders of tomorrow.

Delivering an outstanding customer proposition. This isn’t your average retail role. It’s much more than an average Store Manager job. Of course, you’ll manage the Branch, but you’ll also be serving customers, checking deliveries, picking items from the warehouse and stocking shelves. And it can be hot in the summer and cold in the winter. But if you take real pride in leading and motivating a team to achieve great things, our customers will notice and love us all the more for it.
Day-to-day
Delivering great service. Ensuring your team provide a great customer experience, delivering sales through service.
Mucking in. Helping the team get the job done. Checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
Inspiring. Encouraging a positive mindset, building a culture of feedback, praise and recognition.
Asking questions and building relationships. Making sure your team get the development they need, supporting future business growth and succession. Making sure your customers leave the branch with everything that they need for the job.
Leading. From the front, coaching, motivating and engaging your team creating a great place to work where engagement is key.
Building a fun working environment. Maintaining our great product availability and high branch standards, while making sure that your branch is somewhere everyone loves coming to work.

What you'll bring
Knowledge. Be proud of your track record in developing high performing and engaged retail teams.
Hard work and passion. Be dedicated to leading a team to deliver sales through superb customer service and amazing results.
A love of team work. Be happy to muck in and get your hands dirty, and passionate about developing future leaders.
Customer Focus. Ensure the customer remains at the heart of everything you do.
Resilience. Have relentless determination to achieve results whatever the challenges, coaching your team to deliver.
Flexibility. Be there when your team need you, understand priorities and plan effectively.
Yourself. Bring your whole self to work and let your true personality shine through.

What you'll get
You’ll find every opportunity to be yourself and to bring your personality and potential to work plus so many more opportunities to take your career in retail wherever you want – up the ladder, across the business or into another role in the Travis Perkins Group. And because we want to do our best for you, you’ll be supported all the way with training and development – including access to our very own Toolstation Academy programmes.
Plus, you'll receive some of the best benefits in retail. So, as well as 22 days’ holidays + Bank Holidays, company pension scheme and life assurance, we offer a bonus scheme, cycle to work scheme, save and buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards and discounts at over 1000 other retailers.
Toolstation. The story so far.
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies and an integral part of Travis Perkins plc. The trade, home improvers and self-builders all trust us to deliver a lot more than tools. Our store expansion programme and the size and diversity of our Group, means we always have opportunities for ambitious people who want to grow with us.
To apply
Caught your interest? Want to know more? Take a look at www.toolstationjobs.com or simply hit apply

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability

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For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

For further information about the main responsibilities please view the attached job description and person specification. This role gives the opportunity for hybrid working and you will typically be asked to work in a hybrid way, working from your home and also from Trust HQ The Uffculme Centre, or any other agreed site.

You are the Key to our success

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

HOT0AA0E

Salary of £25,836.72 plus up to 10% of the quarterly gross salary, paid on quarterly basis, based on Front Office KPIs

This role involves working 4 days on and 4 days off, with 12 hours shifts from 8am to 8pm. Weekend availability required.

A WORLD OF REWARDS

• Bonus scheme
• Smart uniform provided and laundered
• Free, healthy and high quality meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

You will join the Front Office team, in the Reception areas of the hotel.

You enjoy delivering a VIP experience to every guest, going above and beyond to make their stay a memorable one. You will act as a main point of contact for our VIP guests, leasing with all departments throughout the hotel to exceed their expectations.

Are you an ambitious hotelier, with experience in leading a team? Do you have passion for exceptional customer service, excellent communication, complaint handling, and problem solving skills? Then this is the job for you!

EVERY JOB MAKES THE STAY. At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Proud member of the Disability Confident employer scheme

Job Advert: ICP Project Manager
Location: Midlands
Salary: £55,000 - £60,000 per annum + up to 12% annual bonus
Benefits: Company car or car allowance, 33 days holiday (inc. bank holidays), pension matched up to 8%, life insurance, income protection, healthcare cash plan, and more.

Are you an experienced Project Manager with a background in Electrical Engineering?
Do you have the leadership and expertise needed to manage and drive complex projects to successful completion?
Are you ready to join a company that values innovation, collaboration, and employee development?

Who We Are:
Manpower Engineering is working in partnership with a leading Out of Home media owner, managing over 33,000 advertising sites across the nation. They are known for their supportive, employee-focused culture and commitment to community and environmental sustainability. Their in-house construction team has successfully delivered hundreds of impactful site builds, from digital units to large-scale billboards. They are now looking for a skilled ICP Project Manager to lead their street furniture projects and drive the accreditation of their Independent Connection Provider (ICP) capabilities.

About the Role:
As the ICP Project Manager, you will play a critical role in leading, planning, and executing electrical projects within the construction portfolio. Reporting to the Head of Health and Safety, you will be responsible for guiding the company through the NERS accreditation process and overseeing connection management. Your role will involve chairing technical meetings, ensuring compliance with DNO and industry standards, and supporting project teams to achieve timely and successful project delivery.

Key Responsibilities:

• Develop and implement comprehensive project plans, managing scope, schedule, budget, and resources for the accreditation process.
• Lead new supplies and connection/disconnection tasks according to build plans.
• Communicate project status, risks, and issues effectively to stakeholders.
• Manage project communication between project managers and teams.
• Identify and mitigate project risks, implementing risk management strategies.
• Oversee budget control and financial goal achievement.
• Enforce project management best practices and quality standards.
• Ensure projects are completed on schedule by monitoring timelines and making necessary adjustments.
• Provide support and guidance to project managers to foster collaboration and successful project outcomes.

Required Knowledge & Experience:

• HNC in Electrical Engineering or equivalent.
• 5+ years of experience in the construction industry, with a focus on electrical projects.
• Strong electrical background, preferably in the DNO, IDNO, or ICP industry.
• Experience managing electrical infrastructure up to 11 kV to NERS standards.
• Comprehensive knowledge of health, safety, and environmental regulations on construction sites.
• Professional Project Management Qualification (APM PMQ/PPQ or Prince2).
• Minimum 3 years of project management experience in highways or related industries such as utility networks.
• Proven success in managing complex projects from start to finish.
• Excellent leadership, communication, and team motivation skills.

What's in It for You?

• Competitive salary between £55,000 - £60,000 per annum.
• Annual bonus of up to 12%.
• Choice of a company car or car allowance.
• Generous benefits package including 33 days holiday (inc. bank holidays), pension matched up to 8%, life insurance, income protection, and healthcare cash plan.
• Cycle-to-work scheme, season ticket loans, and discounts at hundreds of retailers.
• Volunteering days, social events, and employee discount programs.

Join Us:
If this sounds like your next career move, apply today and be a part of a team that is shaping the future of out-of-home media. We celebrate diversity and strive for an inclusive environment where everyone feels valued and respected. We welcome reasonable adjustment requests and support a workplace where you can thrive.

Apply now and lead impactful projects across the UK!

Package Description

Job Title: Business Development Manager – Adult Services - Accomplish

Location: Nationwide (Covering South Coast, South West and South Wales)

Salary: £50-55k

Type: Full-time

Reports to: Lead Business Development Manager

Company Overview: Accomplish, part of Keys Group is a leading provider of adult social care services, specialising in residential care and supported living. We are dedicated to inspiring and supporting people to live happy, healthy and successful lives by providing EPIC support. We support individuals with complex support needs including mental health conditions, learning disabilities, autism and acquired brain injuries.

Job Summary: We are looking for a dynamic, energetic and passionate Business Development Manager to join the commercial team. The Business Development Manager will play a crucial role in driving the growth and expansion of our adult services. This individual will be responsible for ensuring we reach our budgeted occupancy levels, identifying new business opportunities, developing strategic partnerships. They will also play a crucial and rewarding part to create amazing homes and ensuring the sustainability and profitability of our residential care and supported living services. The ideal candidate will have a deep understanding of the social care sector, excellent communication skills, and a proven track record in business development. This role will be home based with regular travel covering our South West, South Coast and South Wales area and will include regular travel to our Support Centre in Halesowen, Birmingham.

Key Responsibilities:

1. Occupancy Management

• To line manage and supervise the Referrals Manager for the adult support services.

• To increase occupancy rates in our existing support services by developing and implementing targeted strategies.

• To work with our Bids and Tender Manager to ensure Accomplish is on the right frameworks to support our referral pipelines.

• Oversee the coordination of tender opportunities, facilitating bid/no bid meetings and working with stakeholders to complete submissions.

• To proactively build and continuously strengthen our referral networks with healthcare professionals, social workers, and commissioners to increase the number of referrals received.

• To track and review our referral performance by monitoring and reporting on occupancy data, identifying trends and areas for improvement and implementing corrective actions as needed.

• To work with our operational support teams to ensure high levels of satisfaction and retention with our funders across Councils, NHS and Health Boards, to reduce turnover and ensure Accomplish remain a preferred supplier.

1. Strategic Planning and Development:

• Act as a growth business partner to the operational team working collaboratively to develop and implement long-term growth strategies.

• Provide data-driven insights and recommendations to support decision-marking and operational planning.

• Facilitate cross-functional communication and collaboration, ensuring seamless integration of business development activities with operational processes.

• Identify and assess new market opportunities and potential areas for expansion.

• To review and analyse tender opportunities for new business and coordinate the bid/no bid process by managing the process including coordinating stakeholders across the business to ensure a high-quality submission.

1. Partnership and Relationship Management:

• To create, build and maintain strong relationships with key stakeholders, including Local Authorities, NHS Trust, Health Boards, Registered Providers, Landlords and Developers.

• To negotiate and secure contracts with new partners and service providers.

• To represent Accomplish at industry events, conferences, and networking opportunities.

1. Project Management:

• To lead and manage projects related to the expansion of residential care and supported living services.

• To ensure projects are delivered on time, within budget, and to the highest standards.

• To co-ordinate colleagues across Keys Group and Accomplish, including operations, marketing, and finance, to ensure seamless project execution.

1. Marketing and Communications:

• To work closely with the marketing team to develop and implement effective marketing campaigns to promote our EPIC support services.

• To create compelling proposals, presentations, and promotional materials.

• To enhance the organisation's brand awareness, visibility and reputation in the adult social care sector.

1. Compliance and Quality Assurance:

• To ensure all business development activities comply with relevant regulations and standards.

• To promote a culture of continuous improvement and quality assurance in all aspects of service delivery.

Qualifications and Experience:

• Previous experience in business development or sales, preferably within the social care or healthcare sector.

• Strong understanding of the adult social care landscape, including residential care and supported living services.

• Experience working with commissioning authorities and health professionals.

• Proven track record of achieving business growth and developing strategic partnerships.

• Excellent negotiation, communication, and interpersonal skills.

• Strong project management and organisational abilities.

• Financial acumen and experience in service modelling.

• Ability to work independently and as part of a team.

• High level of integrity, professionalism, and commitment to our EPIC Values.

KGC

Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 247,000 team members deliver experiences that enrich and nourish the lives of millions of people in 19 countries around the world every day.



Your Aramark journey starts here


A brilliant opportunity has arisen to join Aramark UK as Group Manager sat within our Education sector and responsible for Birmingham Metropolitan College, based primarily at Matthew Boulton Campus, B4 7PS.
As Group Manager reporting to our Director of Operations, you will be tasked with developing and executing strategy, advocating for your client, encouraging dedication, driving engagement, and delivering positive financial results. The Group Manager owns the operations of food service accounts by ensuring areas of responsibility meet objectives and client expectations and will be responsible for both Sutton Coldfield and James Watts sites.
Within this role you will be responsible for breakfast and lunch service for students and staff, in addition to managing hospitality and events. Colchester has a main dining room and two coffee shops with a smaller extended coffee shop and quick service offering at Braintree.

What's in it for you:

- We are offering a salary of £37,000 + bonus potential
- 40 hours a week, Monday
- Friday (7:30am-4pm)
- MyStaff Shop discounts
- Free staff meal on shift
- Parking on site at Sutton Coldfield & James Watts
- Generous Annual Leave, increasing in line with service and the ability to buy extra days
- EAP in house mental health champion
- An opportunity to develop and progress


Job Responsibilities

- Overall ownership and accountability of operational management and financial performance of the sites
- Work closely with the Chef Manager to ensure correct stock level
- Ensure OpX and waste management processes are in place and weekly reviews are completed for production
- Champion excellent customer service and effectively implement all customer communication tools provided by marketing in order to build sales
- Ensure RRP is maintained as per company policy and that the tariff in all areas meets client / company requirements
- Implementation of schemes including new products, planograms, procedures, and menu specifications, ensuring they adhere to Aramark guidelines and brand standards
- Work and develop good commercial relationships with suppliers, ensuring receipt of service and quality levels required to obtain the highest financial return
- Knowledge of all applicable personnel policies, labour laws and agreements
- Ensure strict compliance with Aramark Hygiene and Safety requirements
- Prepare and manage accurate projections for all P&L accounts including raw materials, wages etc
- Oversee the performance evaluation process for staff on site to ensure this is conducted in a timely manner and based on agreed objectives and targets. Annual reviews for all staff are completed
- Plan and lead team management meetings and daily briefings
- Lead appropriate contract negotiations with client to achieve contract sign off (New business / retentions / scope changes)
- Identify & unlock opportunity for growth
- Develop strategic plans & value proposition


You'll be set up for success if you have:

- Hospitality/ Catering background
- Multiple site experience required
- People management experience
- Good client communication skills
- Computer skills
- Knowledge of finance systems
- Full clean enhanced DBS is required

All applications will be treated in the strictest confidence. Aramark UK is an equal opportunities employer.

SSP UK
Duty Manager at Shelby & Co, Birmingham Airport
- NEW OPENING!Please note, the planned start date for this role is in the middle of December.

Pay Rate: £12.63 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.13 per hour.
We offer additional service charge.

Shift pattern: Full Time (40 hours), scheduled between 3:00 am and 10 pm, including weekends.


- Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.


If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We're seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!

WHY JOIN SSP AS A DUTY MANAGER?
At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

- Free meal whilst on shift
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme
- Help@Hand App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave
- Culture: We value diversity and inclusion at SSP and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more


AS A DUTY MANAGER YOU’LL:


- Have at least 1 year experience working as a supervisor in hospitality or retail role
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.


Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Free meal on shift
Service Charge
Up to 50% off across all SSP Brands

SSP UK

Duty Manager/Team Leader at Starbucks, Birmingham International Airport

Pay rate £13.17 per hour + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £14.67 per hour!
Shift Pattern: Scheduled between 2 am and 11 pm, including weekends. Minimum of 35 hours per week.

- Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations.
- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
- PLEASE NOTE, PREVIOUS EXPERIENCE IN A SIMILAR ROLE WITHIN COFFEE AND BAKERY IS ESSENTIAL.

If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
At Starbucks, you’ll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job – it's an opportunity to be a barista, artist, and ambassador of our coffee culture.



WHY JOIN SSP AS A DUTY MANAGER?
At SSP, we don't just offer jobs; We provide dynamic career opportunities with a host of benefits:

- Free Meal and Parking while on shifts.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family: 20% discount across our Catering, Whistlestop and Urban Express units (T&C apply).
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Help@Hand App: from shopping discounts , GP appointments, 24/7 helpline to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.



AS A DUTY MANAGER YOU’LL:

- Have at least 1 year experience working as a supervisor / team leader / duty manager in a high volume hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.

Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal opportunity employer who seeks to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.

Working model:

A hybrid working model is in place. Great flexibility of the successful applicant is expected aligned to hit business objectives and stakeholder engagement. This role will also require occasional travel throughout the UK.

We are excited to present this newly created executive appointment suited to a finance professional with progressive career aspirations.

An astute leader who has extensive and successful experience of improving the commercials thus business divisions (£100m and above) performance is essential. You will have a proven record of supporting both Operational Directors and developing business partnering initiatives.

The client has deep roots in the UK and beyond and continues to inspire with their innovations in the engineering community with substantial technological advances.

If you are a finance figurehead looking for a position that will progress you to a lead central finance position or Divisional MD, this opportunity has succession planning. The business is committed to further advancements for profitable revenue streams and restructure or disposal of others. The role profile will boost your commercial acumen throughout the wider business and consistently challenge you in pivotal business areas.


Your key responsibilities will include:

• Improving all areas of divisional operational accounting to drive improvements and exceed the group’s objectives.
• Delivering compelling business partnering to improve the data for strategic management reporting.
• Managing the financial close process and producing financial statements and reports to guide decision-making.
• Structured financial planning to include analytical business case reviews.
• Being the finance lead on a new ERP implementation to include full process optimisation.


To be successful in this role you will be:

• A finance professional with extensive experience in implementing best practice through strategic financial management processes.
• Your initial objective will be to prove that you can improve commercials reported in the annual financials reported to the Group function.
• It is essential that you have a track record in an engineering/ technology business and have worked closely with executive teams with an international presence.

To explore this role further or to make a referral please send CVs to andrew@andrewbaldwinconsultancy.co.uk

.

A market leading FMCG business with their UK HQ offices based in the South Birmingham area are looking for a standout leader in the Commercial Finance arena.
This exciting position requires a finance professional who can demonstrate their leadership has directly impacted business financial improvements with full autonomy you will have direct access to the group leadership team and your commercial talent will be pivotal and influential across regions, for improvements.
Strategically focused key responsibilities will include:
• Spearheading the optimisation of business processes alongside commercial teams to ensure agile working and efficiency returns on supply chains.
• High level commercial business analysis to produce and build upon existing models to provide insightful data, consistently challenging commercial measures and realignment.
• Championing a new business wide programme to encourage and reward operational support to identify opportunities to make commercial improvements.
• Enhance relations across the executive management team in the EMEA region to identify sales growth, new supplier partnering and cost savings, to include offloading obsolete processes.
• Tailor new management reporting to focus on real time product and market data insights.
• Develop and manage a team of five (UK based) and set a strategy with to implement across business divisions.
The accomplishments required in your career to be successful in this role should include:
• A finance professional and commercial leader with proven experience of managing and influencing divisional and central commercial accounting teams.
• Compelling track record of providing insight into business process upgrades and efficiencies within the FMCG or similar sector.
• Forward thinking with the ability to challenge customer sales drivers and vast experience of implementing data analysis, usage of business models to focus on competitive advantage throughout to include the supply chain.
• Technology savvy, ideally you will have previously been the finance lead on an ERP implementation, well known for tailoring to business objectives and requirements.
• Advanced Excel and BI tools experience to include Business Objects.
• Excellent communication skills, understanding essential BAU in operational teams, whilst progressing with Sales and Marketing Directors on business planning.
Given the exposure to the leadership team and commercial improvement expectations there is a unique career path planned for the successful applicant. A key focus is on retention so you will be expected to be promoted into a Regional executive position within two years where strategic advisory skills are essential.
We look forward to receiving your application for this opportunity.








New Permanent Opportunity - Head of Commercial Finance, South Birmingham UK HQ.
Remuneration: up to £95,000, performance bonus, private healthcare, management incentive package, hybrid working model, flexible working hours and technology to carry out role remotely.
A market leading FMCG business with their UK HQ offices based in the South Birmingham area are looking for a standout leader in the Commercial Finance arena.
This exciting position requires a finance professional who can demonstrate their leadership has directly impacted business financial improvements with full autonomy you will have direct access to the group leadership team and your commercial talent will be pivotal and influential across regions, for improvements.
Strategically focused key responsibilities will include:
• Spearheading the optimisation of business processes alongside commercial teams to ensure agile working and efficiency returns on supply chains.
• High level commercial business analysis to produce and build upon existing models to provide insightful data, consistently challenging commercial measures and realignment.
• Championing a new business wide programme to encourage and reward operational support to identify opportunities to make commercial improvements.
• Enhance relations across the executive management team in the EMEA region to identify sales growth, new supplier partnering and cost savings, to include offloading obsolete processes.
• Tailor new management reporting to focus on real time product and market data insights.
• Develop and manage a team of five (UK based) and set a strategy with to implement across business divisions.
The accomplishments required in your career to be successful in this role should include:
• A finance professional and commercial leader with proven experience of managing and influencing divisional and central commercial accounting teams.
• Compelling track record of providing insight into business process upgrades and efficiencies within the FMCG or similar sector.
• Forward thinking with the ability to challenge customer sales drivers and vast experience of implementing data analysis, usage of business models to focus on competitive advantage throughout to include the supply chain.
• Technology savvy, ideally you will have previously been the finance lead on an ERP implementation, well known for tailoring to business objectives and requirements.
• Advanced Excel and BI tools experience to include Business Objects.
• Excellent communication skills, understanding essential BAU in operational teams, whilst progressing with Sales and Marketing Directors on business planning.
Given the exposure to the leadership team and commercial improvement expectations there is a unique career path planned for the successful applicant. A key focus is on retention so you will be expected to be promoted into a Regional executive position within two years where strategic advisory skills are essential.
We look forward to receiving your application for this opportunity.

To support the Associate Medical Director and the Associate Director of Operations in providing high level leadership and organisation to ensure that all operational processes are developed and implemented to support the Trust through: The provision of professional management support to the Clinical Leads, demonstrating a high level of organisational ability and leadership and ensuring that processes are in place, and are robustly applied, to ensure the effective and efficient delivery and achievement of all operational and quality requirements. Leading on the production of an Annual Plan and Strategy for each specialty in the area of responsibility and the provision of an annual report at the end of each year detailing the services achievements against the current years plan and summarising the plan for the coming year. Provision of managerial focus for the Service Leads in the development and provision of a comprehensive, high quality, patient centred care service within the resources available. Operational management of relevant services including the delivery of performance against financial, activity, quality and workforce targets; supporting the development and delivery of service strategy; staff engagement, organisational development and the management of risk. Professional Lead and manage the individual services in partnership with the Clinical Lead whilst sustaining effective working relationships with the divisional team, consultant medical staff, and senior nursing team ensuring that the operational requirements of the directorate are effectively managed and co-ordinated. To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual and performance targets are met. To work with clinical colleagues to establish and monitor protocols of care provision in order to deliver efficient and effective care pathways which improve patient outcomes and reduce lengths of stay. Actively contribute and lead service and other meetings, working co-operatively with clinicians within the service. To continually question and challenge the status quo looking for new and innovative ways to improve service delivery to make the most effective use of resources and ensure services are patient focused. Policy/Service Development To blend together the aims and objectives of NHS Service Standards, Trust 5 Year Strategy and service Business Plans into a coherent, deliverable programme. To develop and implement, on an annual basis, a business plan for the services which supports the overall strategy of the Division and the Trust and ensures that financial, quality and workforce activity performance targets are met and sustained. Ensure robust and highly effective capacity and workforce planning systems are in place across the services to maximise productivity and ensure efficient resource deployment and management. Financial and Physical Resources To be responsible and accountable for the directorates budgets ensuring the optimum use of resources and establishing and maintaining effective management process to ensure financial control. Identify, negotiate and implement cost improvement and revenue generation opportunities in accordance with corporate policy, including engaging clinician support in delivery and impact. Proactively monitor financial and performance targets to ensure they are maintained, taking actions where necessary to prevent or address variances in performance. Be responsible for the services asset registers and the management of any service capital schemes. Human Resources Line Manager for service-based staff. Lead, manage, motivate and develop staff with the services so as to effectively engage staff and maintain the highest level of staff morale and to create a climate within the services that is evidenced by high standards and openness. Support the Clinical Lead and others in the delivery of the annual consultant job planning process, ensuring local capacity plans are deliverable by maintaining compliant working patterns for staff recording of leave and ensuring medical staffing cover is in place. Ensure that the services implement national and Trust workforce initiatives. Work in partnership with Trade Unions, staff representatives and staff governors in developing the workforce, managing employee relations and changing working practices. Ensure that the directorates have in place effective arrangements for staff appraisal objective setting, mandatory training and personal development. Undertake appraisal for own direct reports and ensure personal development plans are identified and implemented. Continually review the workforce to ensure that it reflects the directorates service plans and priorities, implementing skill mix review, role redesign and changes to working practices making the most of potential Divisional wide efficiencies. Ensure effective communication and involvement arrangements exist within the directorates, engaging all groups of staff. Patient/Client Care Ensure that working arrangements are in place to enable the directorate to comply with the Trusts complaints procedure. To investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events. Work with the Governance Team to identify directorate risks and themes from incident reporting in order to develop robust action plans to reduce risk and improve patient experience. Represent the services at a corporate level and with external agencies including other service providers, patients, lead clinicians, GPs, CCG, community groups and other appropriate agencies on issues relating to service delivery and development. Information Resources Update and monitor the operational policies of the directorate, in line with objectives across the Division, and take account of identified risk management needs. Develop systems to train and educate staff on the needs and requirements for the PAS and other information systems to be up to date and to collate, analyse and distribute data input for quality, audit and costing purposes. Additional Responsibilities across the Division Support the Associate Director of Operations on division wide agendas as directed, and take a lead on specific crosscutting projects, working across the Trust or with external organisations. Provide a formal deputy role to the Associate Director of Operations at both internal and external commitments. Lead on specific workstreams across the Division, ensuring effective ideas generation, implementation and evaluation. This may apply to cross-cutting directorate workstreams, the application of Trust wide schemes locally, or large scale schemes within directorates. Please see the attached Job Description and Person Specification for full details.

We have an exciting opportunity for a highly experienced and talented individual to support the teams working in Theatres, Anaesthetics, HDU, Admissions and Day Case Unit (ADCU) and Pre-operative Assessment Clinic (POAC) at the Royal Orthopaedic Hospital Birmingham (ROH). You must have experience of working in an acute hospital setting, with experience of or exposure to theatres being desirable. Working as the Clinical Service Manager you will be responsible for the operational management of the teams.

As a key member of the senior operational team, the Clinical Service Manager will be integral to the delivery of the strategic vision and plan for the ROH.

The successful candidate will be able to maintain and strengthen strong working relationships will all stakeholders both internally and externally e.g. with the ICB, other Trusts and Suppliers.

A commitment to further develop a high-quality service with the passion and tenacity to succeed in a rapidly changing healthcare environment whilst ensuring we maintain our reputation for a positive patient experience.

Lead and manage the individual services in partnership with the Clinical Lead whilst sustaining effective working relationships with the divisional team, consultant medical staff, and senior nursing team ensuring that the operational requirements of the directorate are effectively managed and co-ordinated.

To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual and performance targets are met.

To work with clinical colleagues to establish and monitor protocols of care provision in order to deliver efficient and effective care pathways which improve patient outcomes and reduce lengths of stay.

Actively contribute and lead service and other meetings, working cooperatively with clinicians within the service.

To continually question and challenge the status quo looking for new and innovative ways to improve service delivery to make the most effective use of resources and ensure services are patient focused.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

To support the Associate Medical Director and the Associate Director of Operations in providing high level leadership and organisation to ensure that all operational processes are developed and implemented to support the Trust through:
• The provision of professional management support to the Clinical Leads, demonstrating a high level of organisational ability and leadership and ensuring that processes are in place, and are robustly applied, to ensure the effective and efficient delivery and achievement of all operational and quality requirements.
• Leading on the production of an Annual Plan and Strategy for each specialty in the area of responsibility and the provision of an annual report at the end of each year detailing the service’s achievements against the current year’s plan and summarising the plan for the coming year.
• Provision of managerial focus for the Service Leads in the development and provision of a comprehensive, high quality, patient centred care service within the resources available.
• Operational management of relevant services including the delivery of performance against financial, activity, quality and workforce targets; supporting the development and delivery of service strategy; staff engagement, organisational development and the management of risk.

Professional

· Lead and manage the individual services in partnership with the Clinical Lead whilst sustaining effective working relationships with the divisional team, consultant medical staff, and senior nursing team ensuring that the operational requirements of the directorate are effectively managed and co-ordinated.

· To develop patient focused services, identifying future financial, capital and workforce requirements and ensuring that contractual and performance targets are met.

· To work with clinical colleagues to establish and monitor protocols of care provision in order to deliver efficient and effective care pathways which improve patient outcomes and reduce lengths of stay.

· Actively contribute and lead service and other meetings, working co-operatively with clinicians within the service.

· To continually question and challenge the status quo looking for new and innovative ways to improve service delivery to make the most effective use of resources and ensure services are patient focused.



Policy/Service Development

· To blend together the aims and objectives of NHS Service Standards, Trust 5 Year Strategy and service Business Plans into a coherent, deliverable programme.

· To develop and implement, on an annual basis, a business plan for the services which supports the overall strategy of the Division and the Trust and ensures that financial, quality and workforce activity performance targets are met and sustained.

· Ensure robust and highly effective capacity and workforce planning systems are in place across the services to maximise productivity and ensure efficient resource deployment and management.



Financial and Physical Resources

· To be responsible and accountable for the directorates’ budgets ensuring the optimum use of resources and establishing and maintaining effective management process to ensure financial control.

· Identify, negotiate and implement cost improvement and revenue generation opportunities in accordance with corporate policy, including engaging clinician support in delivery and impact.

· Proactively monitor financial and performance targets to ensure they are maintained, taking actions where necessary to prevent or address variances in performance.

· Be responsible for the service’s asset registers and the management of any service capital schemes.



Human Resources

· Line Manager for service-based staff.

· Lead, manage, motivate and develop staff with the services so as to effectively engage staff and maintain the highest level of staff morale and to create a climate within the services that is evidenced by high standards and openness.

· Support the Clinical Lead and others in the delivery of the annual consultant job planning process, ensuring local capacity plans are deliverable by maintaining compliant working patterns for staff recording of leave and ensuring medical staffing cover is in place.

· Ensure that the services implement national and Trust workforce initiatives.

· Work in partnership with Trade Unions, staff representatives and staff governors in developing the workforce, managing employee relations and changing working practices.

· Ensure that the directorates have in place effective arrangements for staff appraisal objective setting, mandatory training and personal development.

· Undertake appraisal for own direct reports and ensure personal development plans are identified and implemented.

· Continually review the workforce to ensure that it reflects the directorate’s service plans and priorities, implementing skill mix review, role redesign and changes to working practices making the most of potential Divisional wide efficiencies.

· Ensure effective communication and involvement arrangements exist within the directorates, engaging all groups of staff.



Patient/Client Care

· Ensure that working arrangements are in place to enable the directorate to comply with the Trust’s complaints procedure.

· To investigate complaints as appropriate under the procedure and ensure action is taken to address issues of concern and prevent reoccurrence of similar events.

· Work with the Governance Team to identify directorate risks and themes from incident reporting in order to develop robust action plans to reduce risk and improve patient experience.

· Represent the services at a corporate level and with external agencies including other service providers, patients, lead clinicians, GPs, CCG, community groups and other appropriate agencies on issues relating to service delivery and development.



Information Resources

· Update and monitor the operational policies of the directorate, in line with objectives across the Division, and take account of identified risk management needs.

· Develop systems to train and educate staff on the needs and requirements for the PAS and other information systems to be up to date and to collate, analyse and distribute data input for quality, audit and costing purposes.

AdditionalResponsibilities across the Division

· Support the Associate Director of Operations on division wide agendas as directed, and take a lead on specific crosscutting projects, working across the Trust or with external organisations.

· Provide a formal deputy role to the Associate Director of Operations at both internal and external commitments.

· Lead on specific workstreams across the Division, ensuring effective ideas generation, implementation and evaluation. This may apply to cross-cutting directorate workstreams, the application of Trust wide schemes locally, or large scale schemes within directorates.

Please see the attached Job Description and Person Specification for full details.


This advert closes on Thursday 14 Nov 2024

Proud member of the Disability Confident employer scheme

HAYS are delighted to be working with one of our clients headquartered in the West Midlands to recruit for a Senior Contract Manager on a permanent basis. This role will be the strategic support role to the Head of the Contract Management team and will sit within the IT and Digital category, with responsibility for the proactive contract and commercial management of digital and technology contracts and suppliers, working closely with the procurement team to manage the transition from tendering to contract management, performance review and re-negotiation.

This permanent vacancy comes with a salary of between £55,000-60,000 per annum (dependent on skills and experience), a hybrid working pattern and a generous benefits package.

The key responsibilities of this role are:

• Leadership of the Contract Management Team.
• Work within the team and senior stakeholders on contract and commercial management to ensure agreed-upon budget compliance.
• Coordinate and lead digital, data and technology contracts and commercial management activities, managing the portfolio of suppliers.
• Provide business case assurance and validation of contracts and commercial initiatives, as well as management of the contract life cycle.
• Provision of detailed reports appraising the status of digital, data and technology contracts to Head of level.
• Responsible for obligation tracking, management, and reporting in addition to managing suppliers' performance.
• Support Contract Mobilisation activities.
• Support the delivery of savings against the digital, data and technology budget in accordance with targets.
• Responsible for delivering savings opportunities across the portfolio and delivering value for money and promoting social value.
• Responsible for undertaking appraisal, personal development, and performance; and managing employee relations and issues.

In order to be successful in this role, you will need:

• Significant experience and detailed knowledge of contract and performance management.
• Considerable experience in policy development, implementation, delivery, and monitoring. Extensive experience in managing significant or multidisciplinary contracts.
• Proven track record of providing commercial, technical and contractual advice to a wide range of stakeholders.
• Significant communication, influencing and negotiation skills across cross-functional teams.
• Excellent analytical and strategic thinking abilities
• Ability to work autonomously in a fast-paced, dynamic environment
• Ability to motivate and support team members.
• Knowledge and Experience in Digital, and technology contract management platforms e.g., ServiceNow, In-Tend and Oracle or equivalent.
• WCC, CIPS or MCIPS qualifications would be desirable.

What you need to do now


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