Total 431 Manager job vacancies in Edinburgh, EH3 9ES

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Assistant Manager at All Bar One Exchange Edinburgh, you’ll bring your experience to the table, supporting the General Manager in leading your team to success. Through your passion and drive you will motivate your team to deliver excellent guest experience, mentoring each individual to be the best that they can be!

Join us at All Bar One, our stylish city centre bars. Think morning coffees to Saturday night espresso martinis, sharing tapas with friends to getting down on the dancefloor. If you fancy mixing things up, we want to hear from you.

WHAT’S IN IT FOR ME?

• Amazing progression opportunities! We believe in growing our own talent. Last year, we promoted over 150 Assistant Managers to General Managers.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount across all off our brands for up to 5 friends and family.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS ASSISTANT MANAGER YOU’LL…

• Use your management experience to support the General Manager in the day to day running of the business, being the Duty Manager when they are not around.
• Use your communication skills to train and inspire your team to deliver food, drink, and service to be proud of.
• Be the role model and guide development within your team.
• Lead the team to deliver moments that WOW our guest, keeping them coming back.

Proud member of the Disability Confident employer scheme

Join us as a Property Asset Manager

• Take on a role with great development potential and help us shape the future of our business
• You'll deliver an end-to-end real estate service for our property portfolio, providing an efficient and cost effective service while being a trusted partner to our franchises and functions
• Due to the nature of the role, you'll develop a wide range of knowledge and it will be an excellent opportunity to broaden your skill set

What you'll do

As a Property Asset Manager, you’ll be delivering accurate forecasting, budgeting and performance management of our property portfolio. You’ll be regarded as an expert to enable and inform asset management activities, standards, processes and controls, on a range of subjects including financial provisions and exit costs, general property advice, valuation advice, landlord or tenant issues and treasury management.

You’ll also be:

• Identifying opportunities to drive value, such as leading re-gears, vacant and underutilised spaces, and partial surrenders and sales, while maintaining a full service provision
• Project managing asset management activities, such as acquisitions and disposal of space
• Building and developing strong relationships with internal and external stakeholders
• Making sure that the bank operates from an efficient and effective portfolio, through internal and external service providers
• Ensuring compliance with Sarbanes-Oxley controls for activities involving property assets

The skills you'll need

We’re looking for a chartered surveyor with a track record of managing varied aspects of a large corporate real estate portfolio.

You'll also need:

• Strong communication and influencing skills
• Excellent stakeholder management, with the ability to build relationships with stakeholders across a variety of levels

Job title: Data Office Assistant Manager

Salary: £42,120 - £46,800

Hours: Full time

Location: Edinburgh, Leeds, Bristol and Halifax

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity

Are you passionate about data and eager to make a significant impact in a fast-paced, innovative environment? If so, this job is for you!

We are looking for a talented Data Management Specialist to join our team within the People and Places hub and help us harness the power of data to drive our success! This is an exciting opportunity to support People and Places to identify, report and mitigate Data management risks. You'll work closely with cross-functional teams to understand their needs and provide tailored solutions.

You'll also have the opportunity to work on projects that push boundaries at pace, be part of an inclusive team that values your contributions and be supported with continuous learning and professional development opportunities.

Your responsibilities will include:

• Continuously monitor data risks and controls, conduct control effectiveness testing, and develop action plans to ensure optimal control performance.

• Oversee the Data Issues Management process for People & Places, ensuring data accuracy and suitability.

• Implement and maintain effective data quality rules and controls for critical data and priority applications.

• Manage and promote the use of Collibra within the People & Places data community.

• Develop and manage key inputs for Governance packs across the area.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

This role represents an exciting opportunity for a highly motivated colleague to work at the heart of the Group's Data Management activity. The successful applicant will:

• Have experience or an eagerness to learn key Data Management tools including (but not limited to) Collibra / Ataccama and understand how these deliver the Group Data policy.

• Have a broad understanding and proven experience in data management and data governance with an appetite to learn more.

• A self-motivated and inquisitive character with high levels of attention to detail and a consistent track record of juggling multiple priorities.

• A consistent record of seeing the problem and focusing on the solution to drive significant improvement.

• A desire to test and learn, to work differently to improve how we do things and inspire others to do the same.

• Excellent communication skills to effectively collaborate with technical and non-technical stakeholders.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch! We'd love to hear from you!

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Curriculum Leader Mathematics
The Royal High School

Salary: £66,072
Hours: 35 per week

The Royal High School is one of the oldest schools in Scotland. It has a strong sense of history but prides itself on being very much a school of innovation. It is a non-denominational, 6-year comprehensive, with young people drawn from 4 catchment primary schools: Blackhall, Clermiston, Cramond and Davidson’s Mains.

The school was the subject of a HMIE inspection in December 2022. The Senior Leadership Team (SLT) comprises the Headteacher, four Depute Headteachers and the Business Manager. There is an integrated Additional Support for Learning Team combining the Guidance and Support for Learning teams as well as our Enhanced Support and Wellbeing Bases. The school was refurbished in 2004 and enjoys a high standard of accommodation.

The facilities are used extensively outside of normal school hours by the school and the community. The school is designated a Community Sports Hub and the PE facilities were refurbished in 2015 to support this. There is an excellent extra-curricular programme, with partner clubs and staff offering a range of opportunities in which young people can participate. Due to our rising roll we currently have 6 huts in our playground and a new extension opening Easter 2024.

The school has positive links with parents, local businesses and the local community. The Parent Council and Parent Fundraising Group play an important role in the life and work of the school. Meetings are well attended, and discussions are always lively and informative. The school is also supported by an active Former Pupils’ Club. The Royal High School | "Musis Respublica Floret" (wordpress.com) @Royal_High_Sch

The Royal High School Vison & Values “The Royal High School supports every young person to achieve and attain their very best. We respect individuality and celebrate diversity. We provide opportunities for success through a variety of curricular and extra-curricular options and pathways. We encourage creativity and support our young people to build the skills and resilience they need for the future. We have the courage to aspire to be the very best we can be. We belong to our school and we are very proud of our tradition and heritage.”

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Curriculum Leader Health and Wellbeing
The Royal High School

Salary: £68,265
Hours: 35 per week

Based in the West of Edinburgh, The Royal High School is one of the oldest schools in Scotland. It has a strong sense of history, but prides itself on being very much a school of the 21st Century. It is a non-denominational, 6-year comprehensive, with pupils drawn from 4 catchment primary schools: Blackhall, Clermiston, Cramond and Davidson’s Mains. A significant number of placing requests are received each session. Year groups are capped at 220 and the school roll sits around 1260.

The Senior Leadership Team (SLT) comprises the Rector, four Depute Rectors and the Business Manager.

The current teaching staff complement is 88 FTE with 20 FTE staff other than teachers, including a team of Pupil Support Assistants, who support the integration of pupils. There is an integrated Additional Support for Learning Team combining the former Guidance and Support for Learning teams. In line with the Authority’s integration policies, the school caters for a wide variety of physical, sensory and learning needs. This has been highly successful and forms a key element of our social inclusion strategy.

The school was refurbished in 2004 and enjoys a high standard of accommodation, although social areas are limited and teaching space has to be rigorously timetabled. The facilities are used extensively outside of normal school hours by the school, the RHS Club and the community; the school is designated a Community Sports Hub and the PE facilities were refurbished in 2015 to support this. There is an excellent extra-curricular programme, with partner clubs and staff offering a range of opportunities in which young people can participate. ICT facilities are very good and S3-6 pupils all have access to a 1:1 iPad device to support their learning at home and in school.

The school has positive links with parents, local businesses and the local community. The Parent Council and School Fundraising Group play an important role in the life and work of the school. Meetings are well attended and discussions are always lively and informative. The school is also supported by an active Former Pupils’ Club.

The School has achieved:

• Eco Schools Green Flag

• Fairtrade award – Fairaware

• Education Scotland Digital Schools Award

The Royal High School Vision & Values

“The Royal High School supports every young person to achieve and attain their very best. We respect individuality and celebrate diversity. We provide opportunities for success through a variety of curricular and extra-curricular options and pathways. We encourage creativity and support our young people to build the skills and resilience they need for the future. We have the courage to aspire to be the very best we can be. We belong to our school and we are very proud of our tradition and heritage.”

For more information about the school, please visit the website https://royalhigh.wordpress.com/

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Requirements

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

JOB TITLE: Assistant Manager - Model Risk and Validation

SALARY: £49,788 - £55,320

LOCATION(S): Halifax, Leeds, Cardiff and Edinburgh (Please indicate your location preference in your application)

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

An exciting opportunity has become available to join the Model Risk and Validation team (MRAV) within Lloyds Banking Group's Risk division. The role will give you responsibility for independent model review and technical validation across the Retail and Commercial divisions with a degree of flexibility to work across the MRAV teams. The scope is wide and covers Retail and Commercial Credit, Market Risk and Asset Liability Management across both Regulatory and Non-Regulatory models.

This is a superb opportunity to develop areas of knowledge relating to the Group's modelling capability and build a strong network of contacts.

Day to day you'll:

• Assisting with independent reviews of all aspects of Lloyds Banking Group models, including new developments, model changes, periodic validations and ongoing monitoring.

• Independent Validation (partial or complete recoding, custom analysis or development of challenger models)

• Support independent review and challenge of model developments (data profiling, selection, validation, back-testing, stress testing and model documentation)

• Detailed evaluation of models, including their: design, calibration and validation, operation, usage, reporting, and governance

• Documentation of validation findings, providing insight and evaluation of weaknesses and making recommendations for improvements

• Presentation of independent model review to senior members of the team and Personal Approver

• Enhance knowledge of model risk and regulatory requirements and standards pertaining to risk models

• Regular engagement with colleagues across the Group to manage relationships, influence decision makers and challenge constructively

Why Lloyds Banking Group

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

Where relevant below, you'll be expected to have an understanding in either Commercial Credit, Retail Credit, Treasury or Market Risk models

• Experience: Model build experience and/or independent validation within a financial services organisation, using Python, SAS, C/C++ or R

• Business Partnering: Effective relationship management, delivering successful business partnering whereby constructive challenge is undertaken in a timely and orderly fashion

• Industry Knowledge: An understanding of modelling and validation techniques, governance, model documentation and relevant regulation, including an awareness of any changes that may impact the Group

• Qualifications: You'll be highly numerate, with a degree level qualification covering quantitative content or equivalent skills derived from experience

• Judgement: Ability to make sound model judgements, taking into account model performance, regulation and wider considerations such as complexity vs benefit

• Business Knowledge: Knowledge of banking business and associated risk management approaches sufficient to understand models in the context of the business

• Influence: Ability to communicate clearly and concisely, verbally and in writing (including model documentation), across peer stakeholder groups

• Drive and Delivery: Track record of effective delivery and overcoming challenges to deliver business results

• Integrity: Has ethics and integrity at the heart of every decision, and creates an environment that encourages high performance, openness, honesty and integrity

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a consciously inclusive workplace where our colleagues can be themselves, thrive and perform at their best.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

As an inclusive employer, we offer Workplace Adjustments for colleagues with a disability (which may include long-term health and neurodivergent conditions) where it is reasonable to do so. This could include flexibility with regards to office attendance, location, and working pattern.

We are proud to be a Disability Confident Leader. If you have a disability, you can also apply via our Disability Confident Scheme (DCS). Through the DCS, we guarantee to interview a fair and proportionate number of applicants with a disability, whose application meets the minimum criteria for the advertised job role.

We also provide adjustments that are reasonable throughout the recruitment process to reduce or remove barriers for applicants with a disability, long-term health condition or neurodivergent condition. If you'd like an adjustment to the recruitment process just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 28 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you!

Proud member of the Disability Confident employer scheme

Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet?
Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
​Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
Did we mention, there is no evening or Sunday working too?!
Our managers lead from the front and takes their colleagues and customers on an amazing journey!
Do you have excellent customer service skills, innovative ideas and are dynamic by nature?
If this is you, read on!

As a Mobile Assistant Manager, you will perform the role of an Assistant Manager across various retail stores in the Edinburgh area. This role requires flexibility to ensure consistency and excellence across our shops.

As the Assistant Manager you will be supporting our teams in the day to day running of all areas of the business.

This is a very 'hands on' role and you will be expected to respond to queries raised by customers, head office and the team. On a regular basis you will have the responsibility for opening and closing of out stores and donation centres and be involved in the ongoing recruitment and training of volunteers and staff.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

Are resilient, supportive, caring, hands on and enthusiastic
Possess a positive attitude in delivering exceptional customer service
Want to make a positive change
Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
Are adaptable; able to think on your feet
Have a passion for developing people
Have a keen interest in the environment and sustainability
Have an engaging personality, the desire to succeed and be the best you can be

THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us:

'Working at SATCoL is an incredibly rewarding experience. The organisation’s commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' – LF, Donation Centre Manager

'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' – KB, Shop Manager

'Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives.' - GT, Sales Assistant/Driver

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet?
Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?
Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
​Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
Did we mention, there is no evening or Sunday working too?!
Our managers lead from the front and takes their colleagues and customers on an amazing journey!
Do you have excellent customer service skills, innovative ideas, are dynamic by nature and want the autonomy of running your very own shop?
If you want to make a difference, be valued for your work and create a productive and happy environment for your colleagues, then look no further!

Full Time, 37.5 hours, 5 days over 6, Monday-Saturday

As the Manager you will be responsible for the day to day running of the shop. Customer service is our priority, from dealing with donors and customers to making sure the shop is welcoming and inviting. In addition to this you will be expected to ensure that the donations are prepared and sorted ready for the shop floor. This role will involve a significant amount of manual handling.

In addition to a number of paid employees you must be able to recruit and maintain a bank of skilled and general volunteers who will be able to collect and sort and prepare donations for sale as well as giving our customers the service that they deserve.

This role will also include establishing links with local businesses, Salvation Army Corps and individuals within the community, not only to provide donations but who can volunteer time to offer skills and train other people.

All key responsibilities and desirable skills can be found on the Job Description when you apply.

If you :

Are resilient, supportive, caring, hands on and enthusiastic
Possess a positive attitude in delivering exceptional customer service
Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
Have a dynamic leadership style with an appetite for success
Have a passion for developing people
Possess fantastic ideas for partnerships to deliver re-use and repair services with the local connections and knowledge to make them happen
Have a keen interest in the environment and sustainability
Have an engaging personality, the desire to succeed and be the best you can be
THEN SALVATION ARMY TRADING COMPANY LTD WANTS YOU!

See what some of our colleagues say about us:

'What I like most is that I am getting the opportunity to help people, whether it be a customer with getting a great priced quality second hand item, helping our volunteers to get the best out of themselves or helping The Salvation Army helping people in crisis.' – DR, Shop Manager

'I love the variation the job role brings, working with a good team of staff and volunteers, I like to find out what they enjoy about their role and will do my best to keep them interested and invested in the company.' – MM, Donation Centre Manager

'I love working for SATCoL because of the wide range of volunteers we meet and the ones we train who move onto full time employment. I love the stories we hear from customers about how The Salvation Army have helped their families in the past and present. I love that we are actually helping the people we meet face to face as well as the many others we don’t.' – MR, Shop Manager

All Shop Managers will be required to complete an Enhanced DBS Check.

We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.

About the role

Scattered around the country, each of our 316 cafés has its own unique charm, but they all rely on one thing: smooth operations and superb management. That’s where you, as our Operations Manager step in.

Coming from a hospitality background, you know what great service looks like and how to deliver it. Using this experience as Operations Manager, you’ll oversee a group of cafés within a designated region, focusing on four key areas: People, Customers, Operations and Finance. Your work will include supervising the implementation of best practices and complying with legal policies and procedures while meeting financial goals.

But more than management, this role is about growth and making every day a little better for customers and colleagues. That\'s why you\'ll identify and develop the skills of promising managers, guiding them to be their very best. Just as you support your team, we\'ll support you with opportunities for development, and access to everything you need to grow.

You will be responsible for

Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role’s key responsibilities and measures:

• Making sure all cafés within your region comply with health, safety, and food standards.
• Driving improvement programmes to help underperforming cafés thrive.
• Leading the Café Manager and their teams through training and mentoring.
• Overseeing best practices to ensure quality service, legal compliance.
• Monitoring the maintenance of cafés and equipment to protect assets and meet regulations.
• Using your skills to find better ways of working for our customers and colleagues.
• Helping us to achieve our business vision by collaborating with leadership teams.
• Working with store and office teams to deliver plans and provide valuable feedback.
• Conducting timely performance reviews to identify development or corrective actions.
• Applying your financial acumen to boost revenue, minimise expenses and maintain

You will need

• A background in hospitality.
• Experience managing multiple sites.
• A commitment to excellent customer service.

Personal

• Confident using your initiative to improve ways of working.
• Great people management skills.
• Strong business acumen.
• The ability to coach with an inclusive style.
• Good at planning and keeping things organised.
• Excellent communicator with a positive attitude and resilience.

What’s in it for you

Alongside a fantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren’t limited to::

• Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
• Quarterly Bonus Scheme
• Optional Private Healthcare
• Request flexible working from day one
• Retirement savings plan
• Life Assurance
• Access to free wellbeing services with a range of resources to support your mind, body, and life
• An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
• Holiday starting at 33 days (Including Bank Holidays)
• Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here.

About us

Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.

It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.

We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.

But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.

We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

For more information about us please visit www.tescoplc.com

Proud member of the Disability Confident employer scheme

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Due to internal progression, we currently have several vacancies for Team Managers in the telephony and administration teams in the Phoenix Standard Life Account in Edinburgh.

This role is responsible for coaching and developing our teams to continue to deliver excellent service to our customers. You will be accountable for the teams' delivery and success against Customer Operations goals and measures.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Leading, motivating and inspiring a team of Customer Operations Representatives to deliver exceptional service to our customers.
• Acting as the key channel for open and timely communication both in and out of the team.
• Raising, addressing, resolving, and learning from both operational and performance issues within the team.
• Identifying key areas for individual and team development in line with business requirements.
• Creating team training & development plans and ensuring any local training needs are met.
• Performance management including 1 to 1s, coaching, training, and development, always ensuring that our employees are managed in-line with our people policies and procedures.
• Engaging and working collaboratively to drive success for the wider business gain.
• Using analytic skills on the data available to make informed decisions and drive actions for success whilst looking for opportunities to improve the customer experience.

What we're looking for:

• Have strong leadership skills and experience of coaching and development.
• Are able to see the bigger picture and to think wider than the immediate team.
• Are a strong self-developer who continually drives your own development.
• Previous experience within Financial Services would be advantageous however is not essential.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Who are Diligenta?

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role:

Due to internal progression, we currently have several vacancies for Team Managers in the telephony and administration teams in the Phoenix Standard Life Account in Edinburgh.

This role is responsible for coaching and developing our teams to continue to deliver excellent service to our customers. You will be accountable for the teams' delivery and success against Customer Operations goals and measures.

Benefits:

• 33 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services).
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
• Cycle to Work Scheme & Interest free Season Ticket loans.
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave.
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection.
• Apply to find out about our other benefits.

What you'll be doing:

• Leading, motivating and inspiring a team of Customer Operations Representatives to deliver exceptional service to our customers.
• Acting as the key channel for open and timely communication both in and out of the team.
• Raising, addressing, resolving, and learning from both operational and performance issues within the team.
• Identifying key areas for individual and team development in line with business requirements.
• Creating team training & development plans and ensuring any local training needs are met.
• Performance management including 1 to 1s, coaching, training, and development, always ensuring that our employees are managed in-line with our people policies and procedures.
• Engaging and working collaboratively to drive success for the wider business gain.
• Using analytic skills on the data available to make informed decisions and drive actions for success whilst looking for opportunities to improve the customer experience.

What we're looking for:

• Have strong leadership skills and experience of coaching and development.
• Are able to see the bigger picture and to think wider than the immediate team.
• Are a strong self-developer who continually drives your own development.
• Previous experience within Financial Services would be advantageous however is not essential.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

Job Description

Place

Weekend Cleaning Operative
Wester Hailes/Bankhead area

Salary: £23,087 - £23,388 per year(pro rata for part time and sessional).
Hours: Various

4 per week - Wester Hailes High School - 8am - 10am Sat and Sun
5 per week - Bankhead Waste Depot - 11am - 1:30pm Sat and Sun

As a cleaner with the City of Edinburgh Council, you'll be a key member of our Facilities Management team. You'll deliver a vital cleaning service across our estate to ensure our properties are safe and clean places to work or learn in. Enjoy secure and flexible employment with above-market rates and excellent conditions

- Trusted employer
- Security offered by permanent positions
- Sessional hours (school term only)
- Excellent pension scheme
- Opportunities to progress to supervisory level
- Community connection – looking after your community’s essential buildings

MAJOR TASKS

- To empty litter and recycling bins.
- The cleaning of all surfaces, internal glass, floors, furniture, fixtures and fittings within a group of buildings.
- The cleaning of all sanitary areas, toilets and showers and the replenishment of washroom consumables.
- Emergency and re-active cleaning as required, e.g. body fluid spillages, accidental spillages.
- The care and cleanliness of all equipment used in carrying out the above duties.
- Other tasks as may reasonably be required that relate to the role, including supporting cleaning tasks across other buildings where required.

The post holder will be required to deliver to the cleaning specification requirements and to cooperate with performance measurement so that the overall agreed standards are met.

*Facilities Management has overall responsibility for keyholding to enable opening and closing of buildings that we service. As part of the duties of a Cleaning Operative and in this particular role, you will be required to be a key holder to fulfil these tasks. This typically would include operation of security alarm systems when opening a building, closing accessible windows and doors, switching off lights and ensuring that premises are left safe and secure.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

To help achieve this, we’re changing the way we interview and assess candidates by moving from a competency-based interview approach to a behavioural and technical (skills for the job) based approach. This new way of interviewing will allow us to assess how you think and how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

Requirements

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Are you ready to shape the future of culinary excellence at one of the UK’s premier independent schools? We are on the lookout for a dynamic and skilled Catering Manager to lead our catering operations across both the Junior and Senior Schools atEdinburgh Academy.This pivotal role involves ensuring the delivery of high-quality meals that meet both our rigorous standards and client satisfaction, while also managing a dedicated team of 20, including two Head Chefs.

As the Catering Manager, you will report to the Contract Manager for day-to-day operations and the Senior Account Manager for strategic guidance.Your mission will be to seamlessly blend culinary innovation with operational efficiency, ensuring every meal served not only delights but also adheres to the highest standards of food safety and allergen management.

Situated in the historic and vibrant city of Edinburgh, this role provides the unique opportunity to influence the nutritional experiences of young minds in a bustling academic environment.If you are passionate about service excellence, thrive in fast-paced settings, and are a leader who can inspire a team to achieve great results, we invite you to join us at Edinburgh Academy, where your vision will help set the standard for culinary excellence in educational catering.

Sodexo and our clientsarecommitted to safeguardingand promoting the welfare of children and adults within a regulated activity. This role will require applicants to undergo screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS) and/ or Disclosure Scotland.

What you’ll do:

• Continually monitor all food standards, to ensure that they are to the required client and Sodexo expectations and as per contract
• Monitor all food hygiene and health and safety standards, to ensure they are maintained to the required client and Sodexo expectation as outlined by Safeguard.
• To ensure that all food is prepared with due care and attention, particularly in regard to customers’ special dietary requirements: for example, nut, dairy or wheat allergies.
  To ensure that regular and effective promotions and special days/street days occur twice termly

For a full list of responsibilities please view the attached job description

What you bring:

Essential Criteria

• Strong level of literacy and numeracy
• Experienced business manager who has operated in a multi-site environment
• Experience of managing an overall budget with diverse functional components (i.e. catering, cleaning, retail, and hospitality.)
• Highly effective communication and interpersonal skills
• Clear and effective leadership style
• Ability to analyse problems analytically, develop opportunities and implement innovative solutions and approaches
• Strong ability to increase individual effectiveness through leadership, motivation, communication, coaching and training
• Excellent time management and organisational skills
• Computer literate
• Able to demonstrate positive attitude to self-development; willingness to learn in role and identify own training needs as appropriate
• High level of self-motivation
• Strong ability to build professional partnerships and communicate at all levels, particularly at senior client levels
• Ability to set high standards, achievable through striving for continuous improvement
• Ability to act on own initiative and also to work effectively as part of a team
• Flexible approach to role
  

Desirable Criteria

• Contract catering experience
• Relevant higher level qualification in functional specialities (i.e. catering, facilities management)
• Experience of managing a large team
• Able to successfully implement changes
• Knowledge of Safer Recruitment and working in Educational establishments
• Hold a personal driving license

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development programs
• Countless opportunities to grow within the company

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!
We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Location: Edinburgh Head Office - Hybrid Working

Salary: £37,945 - £40,896 per annum (£19.46 - £20.97 p/h equivalent)

Full Time (37.5 hours p/w) - Permanent

If you are looking for a rewarding career and to work within an epic team that will help you grow and thrive, then you have come to the right place. Working with us, you can start your day knowing what you do really does make a difference!

Our Innovation and Improvement Team oversees a range of our quality processes, evaluation systems and practice and learning and development. We’re looking for a Quality and Improvement Manager to join our team consisting of:

Head of Innovation and Improvement
Practice Development Manager
Learning and Development Manager
Impact and Evaluation Lead
If you are looking for a new challenge, then Penumbra may be for you.

Penumbra is one of Scotland’s leading mental health charities, providing a wide range of community based and recovery focussed mental health services. We’re proud pioneers in the peer movement, with 27% of our colleagues employed in peer support roles. Our creative and forward-thinking approach to mental health recovery has earned us the reputation as a key influencer in public campaigning, policy and practice, and a highly respected provider of high quality and innovative mental health recovery services.

As our Quality and Improvement Manager, you will support our services to gather the data and evidence they need to understand both areas of strength, and of challenges, and to create development plans based on this evidence. A key focus will be leading and managing our Quality Assurance Framework. Substantially revised and relaunched in 2023 with a brand new digital resource, this approach allows our services to self-assess against our strategic priorities and core quality areas, combined with objective review by the Quality and Improvement Manager. Other key responsibilities are the oversight of our operational policies and acting as Penumbra’s Data Protection Officer.

You truly will have the ability to influence what we do, developing and implementing your ideas to demonstrate what you can achieve, which will make a difference to the people we support.

As a mental health charity, we really value the wellbeing of our staff. That’s why we want you to know that you’ll be joining a friendly team, who will give you a supportive environment to help you thrive in your role, including all the training you need to feel confident and equipped.

We can offer you a tonne of employee benefits, and we can promise you’ll be inspired by some pretty amazing humans every single day. We will support you on your own career path; developing new skills, accessing formal and informal learning experiences and providing opportunities to put your continual progress into practice.

For more information, including full job description and application/interview guidance, please download our recruitment pack.

We cannot consider CV’s – all applications should go through the application process on our website. Only applications completed through our website will be considered. If you are unable to complete an online application, please contact us at recruitment@penumbra.org.uk and we can arrange for a paper copy to be sent out to you.

Please note that unfortunately we cannot offer visa sponsorship. We can only accept applications from applicants who currently have the legal right to work in the UK, or applicants who have already have an application in progress to obtain the legal right to work in the UK.

Updates and responses to applications will come from our recruitment system. These emails may go into your spam inbox so please check frequently for any updates on your application. To avoid this happening please add “Penumbra Careers” – recruitment@penumbra.org.uk to your contact list. You can also check the status of your application by logging into the careers portal. If you have not had any update on your application, please contact us at recruitment@penumbra.org.uk.

Penumbra is committed to supporting candidates with disabilities, neurodiverse candidates, and candidates with mental health conditions throughout the recruitment process. We will make any reasonable adjustments required to ensure a fair and inclusive process for all. If you think you require reasonable adjustments, please don’t hesitate to contact us at recruitment@penumbra.org.uk.