Total 292 Manager job vacancies in Norwich, NR1 2DH

P+S Personnel are pleased to be working on behalf of our client, who is currently seeking a Senior Terminal Manager to join their team based in Bacton on a full-time permanent basis.

Main Responsibilities:
• Leadership of the terminal staff and contractors as the senior manager on site, promoting company values and supporting the company’s strategy acting as a role model to the team e.g. supporting efficiency change and collaborative working.
• Safety leadership, promoting and delivering a positive safety and environmental awareness culture to all site staff, contractors and visitors.
• Change leadership, promoting and delivering a positive O&M working practices review and improvement culture.
• Act as IBT local incident controller on incidents and exercises.
• Represent company in dealings with neighbouring operators.
• Operate within the O&M framework including Key practices and principles for both sites.
• Health, safety and welfare of all terminal staff, visitors, project personnel and contractors working at the facility.
• Ensuring control of work processes and the highest safety standards are applied at site.
• Maintain operational interfaces with Terminal Manager and staff in order to ensure safe remote operations of facilities and pipeline.
• Communicating safety, environmental, reliability and efficiency goals to site personnel.
• Ensuring safety and environmental compliance requirements are included planning and implementation of all maintenance and operational tasks.
• Working closely with the Head of HSS&E to implementation of safety and environmental audit programme and represent the company in dealings with inspectors from the HSE, Environment Agency and other public and community groups.
• Conducting audits, performance reviews, and managing close-out of actions.
• Liaison with Engineering team to ensure site knowledge is considered in change and obsolescent management.
• Report on safety performance using, were provided, ERP and database systems provide and advise Operations & Maintenance Director and/or Head of HSS&E on concerns and incidents.
• Assist Operations & Maintenance Director in the development of O&M policies.
• Apply and maintain the O&M framework including common O&M practices and principles for onshore assets.
• Organising the development and management of fit for purpose maintenance procedures relevant to operations and maintenance of the plant and equipment.
• Liaison with the Terminal Manager, for all relevant operations and maintenance procedures.
• Supported by the pipeline technical authority, administer the inspection and maintenance programme for UK onshore pipeline to include shaft & tunnel inspections.
• Organising and scheduling of maintenance activities, including Written Schemes of Examination and Proof Testing Procedures via the Maintenance Manager and other competent persons.
• Managing clashes and priorities.
• Monitoring and controlling work activities through application of procedures.
• Managing physical gas deliveries through efficient operation of plant at both sites.
• Oversight of the company’s Operations Supervision and shift team activities, including close liaison with the sister Terminal Manager on plant operational requirements.
• Working closely with the Head of HSS&E to monitor compliance with statutory and regulatory requirements and industry best practices.
• Ensuring effective control of all Terminal related technical, safety and environmental documentation.
• Development, implementation and recording of training and competency programmes for personnel.

Qualifications and Experience:
• Min 10 years’ oil or gas asset operation or maintenance experience.
• Preferred technical related degree, ONC or HNC equivalent or proven technical and leadership experience in gas terminal O&M.
• Project or construction contractor management experience.
• Good understanding of and experience of risk assessment requirements and practical application in Process Safety Management environment, ideally in the gas industry.
• Good knowledge of the safety requirements of COMAH sites, ideally in the gas industry.
• Good understanding of Environmental aspects of operational facilities.
• Good spoken and written communication skills and experience of developing procedures on maintenance or operational functions.
• Able to summarise complex situations and report on key issues and priorities.
• Experience of leading incident investigations, lessons learnt, and improvement discussions, ideally in the gas industry.
• Demonstrable ability to manage and lead staff, within a structured performance management framework.
• Ability to give constructive performance assessment and feedback.
• Self-motivated and resilient with ability to encourage and motivate others to keep going.


*additional benefits to be discussed further*

Working Hours:
• Monday – Friday 36.25 hours a week (core hours are 10:00 – 14:00)
• There will be flexibility to work from home 1 day per week.
• Occasional travel to the London office and sister terminal required.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please apply directly by emailing your CV to jobs@pspersonnelltd.co.uk.

-To exercise leadership by personal example, fostering good interpersonal relationships and encouraging high staff morale.- Work closely with own team, Clinical leader and Matron to promote good working relationships with all members of the multi-disciplinary team.-Able to interpret changes in patient physical signs and take appropriate action. -Cardiac and Respiratory arrest and resuscitation of patients.- Ensure that the care of all patients is assessed, planned, implemented, evaluated, and appropriately documented.-Deliver a high quality service for all patients within sphere of responsibility- Act as role model and be a credible practitioner within the clinical area- Evaluate the service provision in conjunction with the line manager and ensure agreed Trust standards are adhered to If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.

head chef | full time

at wagamama, we’re an eating house for the soul. with over 160 uk restaurants and growing, our purpose is to nourish the world from bowl to soul. inspired by fast-paced, japanese ramen bars since 1992. a celebration of asian food brought wagamama to life

we’re looking for a head chef to join us on our continuous journey of true nourishment

the role |

as a head chef at wagamama you'll lead your kitchen team in the wagamama way, live + breath our people promise, values and embody core leadership behaviours. you’ll be responsible for ensuring that every dish served by the kitchen team meets our high standards. you’ll look after the development and growth of your team through inspiring leadership, ensuring they are engaged, motivated, and high performing

our perks + quirks |

• bonus scheme | up to £8,000 a year bonus opportunity

• private medical insurance + pension scheme

• dedicated 6-week training programme

• dry-cleaned chef whites provided every shift

• £14 - £25 of free food allowance on every shift

• 50% discount at wagamama + 30% off all other trg brands with family and friends

• internal progression opportunities | fully funded apprenticeship programmes to support your growth

• 28 days holiday

• kintsugi wellness | access to councillors, cycle to work scheme, discounted gym + leisure

• family friendly policy | any expectant person or anyone adopting a child will receive 26 weeks full pay + 13 weeks half pay

• financial wellbeing support | access to loans repaid through your salary for those ‘strapped for cash’ moments in life

what we look for |

• an experienced head chef that is able to lead a kitchen team through positive behaviour + actions to drive performance in a fast paced + complex environment

• a strong communicator that has real conversations with consideration + care, ensuring your team feel heard + supported

• experienced in ensuring your kitchen’s food, health and safety standards are spotless

• experienced in understanding the financial performance of a kitchen including gross profit and stock control

• comfortable managing the labour cost of your team, reacting to changing demands where necessary

• passionate about creating an inclusive environment where your team feel respected + that they belong

• an individual who leads to inspire and engage their team to nourish + flourish in their role and career

the wagamama way |

kaizen, meaning ‘good change’, is the philosophy that sits at the core of who we are. it shapes every dish we create and pushes us to find better ways in all we do. our food, how we think, how we work, it has to be fresh. committed to championing change in both our communities + the impact on the planet

three whole decades of acting different, we don’t conform, we celebrate difference. appreciating personality over perfection. welcoming everyone and their unique story to our benches. we promise to have your back. working together to build close bonds of trust + support. creating safe spaces where we can have real conversations with open hearts + open minds

all we ask is for you to dish up what makes you different 

be you, be wagamama

wagamama is proudly part of disability confident

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As an Operations Manager, you will be ensuring that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives. As well as, providing strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning its operations with the Kingsley vision and values.

Reports to: Regional Operations Manager/ Operations Direct



This role could be for you if you have;

- Proven experience in managing operations in a care home or similar healthcare setting
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
- Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
- Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
- Ability to analyse data and make informed decisions to achieve business objectives
- Knowledge of best practices in quality care and environment for elderly residents
- Ability to work independently and collaboratively in a fast-paced environment
- Hold a full UK driving licence



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

Your new company:
Careline365 is a leading national personal alarm provider with a simple mission: to provide solutions that enable the ageing population, and those who are vulnerable, to enjoy better and safer lives. Through their pioneering and cutting-edge products, Careline365 supports their members to maintain their independence, while their 24/7 emergency monitoring service brings peace of mind and comfort to users and their loved ones.Launched in their founder's spare bedroom in 2013 as Lifeline 24, the early years of the business were spent exclusively selling personal alarm units. The rebranding to Careline365 in 2015, and the subsequent launch of their own Alarm Response Centre (ARC) in 2018, was a key turning point in their evolution from a tech provision to an overall personal care solution.

In the years since, they have consolidated their position as the leaders in the personal alarms and monitoring market and as an innovative and high-growth, D2C subscription unicorn, culminating in their acquisition by the Appello Group in the summer of 2022.

The larger group has greater access to superior products and platforms, and a direct line of communication with private-equity backers Epiris, who have an outstanding track record of growth in the sector.
Appello's acquisition signals a new phase for the business as they embark on a period of growth under new Managing Director, Dominic McNeill, and the stewardship of an outstanding executive team, including James Thorburn (CEO of Appello Group). As the standout management team in the industry, they are all very passionate about the ethics and mission of the company, which seeks to fundamentally shift the paradigm in personal care products in the UK. The ambition of the business is now to grow their footprint in line with the increasing demand for such products given the UK's ageing population.

In keeping with the overall vision to provide health-tech and support to enrich the lives of members and their families, there is considerable opportunity for a more sophisticated approach to sales, marketing and customer care. Dominic, who joined in May 2023, is determined to enhance the output of the team and is well-placed to do so, with a blue-chip commercial and marketing background at organisations including Symprove, Nando's and P&G. In his first year in the business, the key pillar of Dominic's growth strategy has been to centralise and professionalise marketing in order to fuel business growth and drive business expansion. Accordingly, he has built out his team with impressive hires from within the industry and beyond, as well as investing in rising talent from within. He is now turning his attention to optimising the contact centre operation, which includes sales, customer care and the ARC.

Role Purpose:The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Alarm Response Centre, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. A Telecare Leader will have 20-25 direct reports, consisting of Emergency Call Handlers, line managing them directly. However, the Telecare Team Leader is part of a wider management team who are responsible for the operational running of the centre, focusing on mentoring operators to improve quality of service and meeting key KPIs, such as 97.5% of calls answered within 60 seconds.

Role Purpose:

The purpose of the role of Telecare Team Leader is to operationally manage the team members of the Alarm Response Centre, to enable the best level of service to our customers. Our client base of circa 72000 people nationwide generally consists of the elderly and vulnerable, who press their alarms in the event of an emergency. A Telecare Leader will have 20-25 direct reports, consisting of Emergency Call Handlers, line managing them directly. However, the Telecare Team Leader is part of a wider management team who are responsible for the operational running of the centre, focusing on mentoring operators to improve quality of service and meet key KPIs, such as 97.5% of calls answered within 60 seconds.

What you'll need to succeed:

• Previous leadership experience within a contact centre environment.
• Caring and nurturing nature.
• Flexible and resilient attitude.
• Be ready to support, train, monitor, and make sure the team works towards business and customer care.
• Have experience running a high-pressured team.
• Be available to start immediately.
• Part of the interview phase is to complete a personality and aptitude test.

What you'll get in return:

• Based in the Norwich Office.
• £26,325 - £28,500 Dependent on Experience + £2,000p/a on call bonus
• They are a 24/7/365 business, hours are based primarily between 8am and 8pm and any 5 days out of 7.
• Rewards and discounts.
• On-site parking.
• Being a part of a hugely rewarding and giving company, and giving support to the public who need it most.

What you need to do now:
Call Kim on 01603 612301 or email over your updated CV now!!!


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As an Operations Manager, you will be ensuring that the care homes are compliant with regulatory requirements, delivering high-quality care and environment for residents, and achieving financial and business objectives. As well as, providing strong leadership, support, and mentoring that will be instrumental in driving the success of the homes and aligning its operations with the Kingsley vision and values.

Reports to: Regional Operations Manager/ Operations Direct



This role could be for you if you have;

- Proven experience in managing operations in a care home or similar healthcare setting
- Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
- Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
- Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
- Ability to analyse data and make informed decisions to achieve business objectives
- Knowledge of best practices in quality care and environment for elderly residents
- Ability to work independently and collaboratively in a fast-paced environment
- Hold a full UK driving licence



Qualifications required for the role

- NMC registered nurse with relevant post-registration experience, desirable but not essential.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

What skills and experience we're looking for

Qualifications: • Very good numeracy/literacy skills/GCSE grade C (or NVQ 3 equivalent) in Maths and English

Experience: • Proficient use of technology and understanding of its use in supporting effective teaching and learning • Experience of teaching (or other relevant learning environments) covering groups or whole classes

Skills: • Ability to work consistently, prioritise and delegate appropriately, to handle pressure and to work to deadlines • Ability to communicate clearly and sensitively, both orally and in writing, with pupils, parents/carers and staff • Ability to work in a team, collaboratively with other staff

Knowledge and Understanding: • Awareness and commitment to safeguarding and promoting the welfare of children and expecting all staff to share this commitment

What the school offers its staff

The Inspiration Trust offers all staff a range of benefits via our ‘my lifestyle' portal. All eligible staff will have access to a range of benefits from salary sacrifice schemes and employee discounts.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

At Cosy Club, you can expect casual days, vibrant evenings, and weekends where we're the life and soul of the party. From brunch and coffee to dinner and drinks, our guests join us for an experience like no other.

Our Assistant Managers act as a role model to our Cosy Clubbers and can spot when your attention is required from the corner of your eye and act on it. Working with us you'll get a competitive salary plus tips, alongside:

Overtime pay - work over your contracted hours and you'll get paid at your normal hourly rate, no pre-approval required
Achievable bonuses
A commitment to prioritise your work life balance and respect of your time off
Christmas Day off!
Two days off a week and one weekend off every six week
Optional 40 hours contract (pro rota salary)
Power over your pay with Wagestream
Meals on duty
Unlimited 50% off staff discount across Cosy Club and Lounge
Enhanced maternity/paternity benefit (according to length of service).
Focus on your development and progression and a clear understanding on how you are able to do this
An invitation to the most talked-about staff party in hospitality- Loungefest!

Most importantly we will ensure you are made to feel welcome at Cosy Club

As an Assistant Manager you need to be passionate, professional and personable. You won't find an office here - instead, our site becomes your home from home, the place to leave your mark on our service, our teams and the guests as you learn and grow on your Cosy Club journey.

Interested?

Apply today and be part of our growing business!

Job Title: Field Care Manager
Location: Norwich
Salary: £25,000pa
Hours: Monday to Friday, 9am-5pm. Full-Time with on-call responsibility and flexibility required to support the needs of the business

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Field Care Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do. Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Your role at Prestige:

We are looking for a dynamic and independent care professional with solid quality and standards experience and a flexible, can-do attitude to join the Norwich Branch as their Field Care Manager.
As an integral part of the branch team this is a role with plenty of scope to contribute to the success of the business.
We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Reporting to the Branch Manager your role will include:

The role of Field Care Manager is to working under the direction of the Branch Manager, implement systems to ensure that a domiciliary care service is delivered meeting and exceeding legislative standards, and in accordance with company equal opportunities and health & safety policy.

The success of this role will be measured by:

• Understanding the market sector and services/products that Prestige provides
• Willingness to learn
• Committed to delivering the service to the highest standard, ensuring compliance
• Excellent communication and presentation skills
• Effective time management and organisational skills.
• The role will also build key internal and external customer relationships and have an extensive knowledge of current market conditions and trends.

Main Responsibilities:

This involves the following major responsibilities

• To undertake domiciliary care risk and manual handling assessments on new clients/service users prior to the provision of a domiciliary care service (or within 2 working days in exceptional circumstances) with regard to the potential risks to service users and workers associated with delivering the package of care, and to ensure that the assessment is updated annually or following any significant change, whichever is sooner. For individuals who are self-funding, undertake a care needs assessment appropriate to the level of support requested including risk and manual handling assessment.
• To maintain an effective system in consultation with the Care Planner and Branch Manager for quality assurance management based on the outcomes for service users, in which standards and indicators to be achieved are clearly defined and monitored on a continuous basis, ensuring that all service users and their carers are consulted about the care service including:

• At least one quality monitoring telephone call to all service users quarterly to monitor the performance of care workers.
• At least 4 spot checks annually on care workers attending client/service user domiciliary care assignments to monitor the performance of the care workers and the outcome of the care service.
• Attend Social Services client reviews as required within service specifications.

• To meet domiciliary care workers formally on a one to one basis for the purposes of direct supervision at least quarterly and keep written records on the content and outcome of each meeting. With the consent of a service user, at least one of these meetings to incorporate direct observation of the care worker providing care to the service user with whom they regularly work.
• To meet domiciliary care workers annually to conduct an overall appraisal of their standard of performance identifying training and development needs and keeping written records of the content and outcome of each appraisal.
• To facilitate quarterly team meetings for care workers and to prepare an agenda and maintain minutes from the meetings.
• To manage a Team of Field Care Supervisors with daily duties
• To assist the Care Planner and Branch Manager with the delivery of a carer assistants development and training programme to ensure members are able to fulfil and meet the changing needs of clients and service users.
• To assist the Care Planner and Branch Manager within a recruitment programme to build capacity and ensure contingency within the service.
• To participate in an on-call roster providing and co-coordinating cover for unplanned absence to maintain the service.
• Act appropriately in emergency situations, reporting incidents whilst respecting client/service user's sensitivity, privacy and confidentiality and respond to crisis situations effectively by summoning appropriate assistance e.g. GP/District Nurse/Emergency Services.
• To apply good practice and report any/all suspicion of abuse of any kind in accordance with procedure and to understand and respect confidentiality and data protection policy within delivery of services.
• To meet weekly compliance targets agreed with the Care Planner and Branch Manager and produce a weekly log of compliance activity.
• Assist with the on-going review of service provision and change working methods in accordance with agreed strategy.
• To undertake duties appropriate to the scope of the position as may be required from time to time.

General Responsibilities:

• Occasionally support with the day-to-day responsibilities of the team when required
• Be a champion for internal customer service
• Do any other reasonable things your manager needs you to do

Key Attributes/Knowledge/Skills/Experience:

• Experience of supervising/managing others

• Smart and professional appearance.
• Articulate with the ability to put across ideas succinctly and clearly (good communication skills)
• Excellent assessment skills
• Holding a valid UK driving licence and access to a car is desirable, however other travel arrangements are possible and will be taken into consideration
• Ability to work on own initiative - self-starter, able to prioritise tasks and manage time effectively.
• Good team player
• Willingness to embrace change
• A commitment to equal opportunities and diversity
• Symmetry between personal and organisational values
• Demonstrates the behaviours associated with Prestige Nursing & Care's values

What we offer

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch colleagues
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Marketing Campaign Manager - Role Profile

Langley School is seeking an experienced Marketing Campaign Manager to join our Marketing, Communications and Admissions team. We are looking for someone who is a big picture thinker with an eye for the detail of successful campaign implementation. Previous experience in education would be a positive, but it’s more important that you are good at bringing people, process, and technology together in pursuit of a common goal.

This position will be 37.5 hours per week for 52 weeks of the year, with a salary in line with SS16 of the Langley Support Staff Pay Scale, working out to £29,952.00 per annum.

Purpose and job specification.

You’ll be leading campaigns that drive growth and engagement. Your expertise in identifying audiences, developing messaging and creative, planning and campaign deployment will all be necessary, and as we want to ensure we are measuring ROI effectively you should also have some experience in data analysis. You’ll work with our stakeholders both inside and external to the school, and you’ll get a real buzz from seeing the impact of your work in action. The role reports to the Director of Marketing, Communications and Admissions, and you’ll be working closely with staff, agency and freelance colleagues to deliver your objectives.

Responsibilities include, but are not limited to:

Creating the campaign structure to support delivery of all agreed marketing campaigns.
Creating a detailed plan for each campaign, with budget, milestones, deadlines and dependencies clearly articulated.
Delivering performance reporting for each campaign
Obtaining, and where necessary, conducting research or analysis to support campaigns e.g. research into the importance of early years education.
Marshalling internal and external resources, working with colleagues, to deliver outcomes. Harnessing the talents and enthusiasm of our extended network (alumni, staff, parents, business connections) in support of our objectives.
Ensuring campaigns support the evolution of the Langley brand and are in alignment with the values of the school
Identifying any issues with campaign deployment and recommending course correction where necessary
Identifying amplification opportunities for each of the themes, particularly upstream of consideration and decision-making.
Personally delivering the facelift of the 25-strong minibus fleet, identifying powerful imagery and calls to action that will raise the profile of Langley and represent each of our major campaign targets as well as ensuring future proofing.
Managing the supplier process to time, cost and quality KPIs.

SSP UK & IRELAND

Duty Manager at Starbucks, Norwich Station


Pay Rate: £12.22 per hour, regardless of age + as a little incentive, you will earn an extra £1.50 per hour for hours worked between midnight and 6am, bringing your rate of pay to £13.72 per hour.

Shift Pattern: 6am to 6pm, working flexibly over weekdays, weekends and Bank Holidays


- Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
- At least one years experience in a similar hospitality or retail role is preferred


If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.

We work with more than 500 brands, from our own creations like Upper Crust, Millie’s Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog.
At Starbucks, you’ll be a part of a global community that values passion, connection, and a love for great coffee. Join us at Starbucks, where your role is more than a job – it's an opportunity to be a barista, artist, and ambassador of our coffee culture.





WHY JOIN SSP AS A DUTY MANAGER?

At SSP, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:


- 75% Discount off your meal: Whilst on duty.
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Friends and Family App: 20%discount across our Catering, Whistlestop and Urban Express units (T&C apply)
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.


AS A DUTY MANAGER YOU’LL:


- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries
- Coordinate team efforts. You'll oversee the unit's opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team's success and delivering excellence in customer service.


Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!

SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.

Your new company
Hays are working in partnership with a highly successful and rapidly expanding business on the outskirts of Norwich, to recruit 2 new members to their already excellent Customer Service team. This company has seen significant growth over the past 2 years both in the UK and overseas, and part of that success is due to the Customer Service team that supports the operations of the company. This organisation are very people focused and pride themselves on delivering the best possible outcomes for their customers, while creating a positive work environment.
This company operates in a busy and fast-paced sector, and they provide a range of services to the logistics sector. They utilise technology and a fresh approach to deliver multi-faceted solutions to a wide range of customers.

Your new role
The main purpose of the role will be to act as the first point of contact for incoming customer calls, ensuring a first-class experience is had by all. Specifically, you will be responsible for the following:

• Developing relationships with existing customers by supporting existing requirements and upselling additional services where appropriate for the customer
• Handle any simple account queries in a friendly and timely manner
• Conduct regular customer account reviews to ensure customer packages are fit for purpose
• Provide customers with new and updated information on products and services
• Resolve customer invoice queries
• Understand the business' financial targets and support the delivery of those targets
• Build effective relationships with internal stakeholders, both in customer services and other departments
• Support initiatives to grow the customer base by occasional outbound calling, ensuring regular customers are being supplied with the best solutions for their needs.

This is a full-time role, working 35 hours a week between Monday and Friday, 9am to 5pm.
This is an office-based role for 6 months minimum and following successful completion of probation, there is some flexibility to work remotely for up to 2 days per week.

What you'll need to succeed
You will have excellent customer service and communication skills, with a 'can-do' attitude. You will enjoy engaging with customers and feel a sense of pride in resolving customer queries, displaying a positive attitude and energy. You will be able to operate as part of a close-knit team and be flexible in your approach to finding the right solution. Ideally, you will have worked in a similar role previously, with exposure to the logistics industry being a bonus. You must be able to multitask, be organised and be able to re-prioritise your daily tasks quickly and efficiently.
Due to the location of this role, you must be a driver and have access to a vehicle.


What you'll get in return

• You will receive a competitive salary.
• Access to performance-based quarterly bonuses and uncapped commission.
• 25 days of annual leave + bank holidays (rising with tenure) with the ability to buy and sell up to 5 days
• Free on-site parking.
• Healthy pension contribution.
• There is also a large scope of progression within the business, with 7 people achieving promotions within the last quarter.

What you need to do now
Call the Norwich Office on 01603 612301.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Delivery and Improvement Implement policies and propose changes to practices for the Engineering and building maintenance practices. Responsibility for Finance and Physical Resources Monitors maintenance budgets. Maintains and repairs Trust properties. Responsibility for Information Resources Responsible for ensuring that the information/operational requirements of the computerised maintenance management system are completed/followed by staff under their control. Responsibility for Human Resources Records sickness, absence and annual leave information for Estates Management. Day to Day management of in-house maintenance staff and external contractors. Responsibility for Research and Development Undertakes Estates condition surveys and audits as necessary. Patient Care Delivery Incidental patient contact Learning and Development Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service. This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, we may ask you to flexibly undertake other duties that are consistent with your role and banding, including project work, internal job rotation and absence cover. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation. Please see job description & person specs for full details

Retail Stocktaking Team Leader

Salary: Up to £33,480 (£29,000-£30,000 plus £290 per month car allowance)

Location: Norwich

As a stocktaking Team Leader you will take accountability for managing teams of up to 60 stock counters, delivering the end-to-end stock taking service while on our client's sites. The shifts lengths vary, and we require flexible availability, you will be required to travel to a different client site each day and may occasionally be expected to stay away from home.

Days: Monday - Sunday (Up to 5 days in a 7-day working pattern and there is the possibility flexibility in the working days per week if required)

Hours of Work: Evening/Night shifts.

Benefits:

• Expenses paid
• Ongoing training
• Progression opportunities
• Paid holiday
• Overseas opportunities

You will be expected to ensure the following within your team:

• Correct procedures and processes are followed
• Exceptional customer service standards are delivered on all sites
• Stock Counts are completed accurately and within the given time frame
• Team productivity is monitored and improved where possible

Person Specification:

• A Full Driving License
• Outstanding customer service skills
• The ability to communicate effectively with all levels of personnel
• Basic IT skills
• The ability to remain focused when under pressure
• Manage time effectively and work without immediate supervision
• Willingness and ability to travel

Full training in our systems and client procedures will be provided.

We look forward to receiving your application.

https://www.retailassetsolutions.com/who-we-are/

This role is being handled by Retail & Asset Solutions (RAS). To discuss this vacancy or any other great positions we have please call us on 01689 879444 for a confidential chat about working for our business.

By applying to this role, you are consenting to Retail & Asset Solutions to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data then please contact us at applications@retailassetsolutions.com and we will respond to your query as soon as possible.

Retail Stocktaking Team Leader

Salary: £12.94 per hour inclusive of holiday pay (£11.55ph + £1.39 holiday pay) + Enhancements

Location: Norwich

*Access to wages from 3 days after shift completion*Immediate Start*Holiday Pay*

As a stocktaking Team Leader you will take accountability for managing teams of up to 60 stock counters, delivering the end-to-end stock taking service while on our client's sites. The shifts lengths vary, and we require flexible availability, you will be required to travel to a different client site each day and may occasionally be expected to stay away from home.

Days: Monday - Sunday (Up to 5 days in a 7-day working pattern and there is the possibility flexibility in the working days per week if required)

Hours of Work: Evening/Night shifts.

Benefits:

• Colleagues will be offered a benefit called Wagestream, which enables colleagues to track, save and access up to 50% of their wages prior to pay day. Wagestream also offers financial advice, all contributing to the financial wellbeing of RAS colleagues
• Full time / permanent salaries available
• Expenses paid
• Ongoing training
• Progression opportunities
• Paid holiday
• Overseas opportunities

You will be expected to ensure the following within your team:

• Correct procedures and processes are followed
• Exceptional customer service standards are delivered on all sites
• Stock Counts are completed accurately and within the given time frame
• Team productivity is monitored and improved where possible

Person Specification:

• A Full Driving License
• Outstanding customer service skills
• The ability to communicate effectively with all levels of personnel
• Basic IT skills
• The ability to remain focused when under pressure
• Manage time effectively and work without immediate supervision
• Willingness and ability to travel

Full training in our systems and client procedures will be provided.

We look forward to receiving your application.

https://www.retailassetsolutions.com/who-we-are/

This role is being handled by Retail & Asset Solutions (RAS). To discuss this vacancy or any other great positions we have please call us on 01689 879444 for a confidential chat about working for our business.

By applying to this role, you are consenting to Retail & Asset Solutions to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data then please contact us at applications@retailassetsolutions.com and we will respond to your query as soon as possible.