Total 9 job vacancies in 00372 - Mesa Vista Dialysis

The incumbent works collaboratively with interdisciplinary team members such as pharmacists, social workers, providers, nurses, case managers, etc. while exhibiting expertise in utilizing numerous advanced patient systems in support of multiple clinics. The AMSA duties include maintaining appointment schedules, scheduling special studies or labs and following up on administrative items from the Huddle and/or staffing meetings. The incumbent ensures demographics are updated. He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.

At this level, the AMSA performs a full range of duties to include scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines. Incumbent will also communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record. The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care. The Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.
Incumbent will recommend changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.

Other assignments at this level include but are not limited to:
- Prepares written correspondence to notify patients of normal lab results.
- Verifying and updating demographics and insurance information (ICB).
- Encourages the use of new processes.
- Processes incoming secured messaging through MyHealthyVet.
- Utilizes the medical record to enter information and research the needs of the patient as appropriate.
- Manages patient systems to verify and validate accuracy and resolve concerns.
- Provides excellent customer service and assists in providing front line resolution when applicable.
- Manages patient systems to verify and validate accuracy and resolve issues.
- Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment.
- Informs team members about shared patients (i.e, those who receive their care at multiple VA centers or those who receive care in the community)


Work Schedule: Four 10-Hour Shifts Between Monday - Friday - 6:30am-5:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:ADVANCED MEDICAL SUPPORT ASSISTANT/PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

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• Perform fieldwork in frontcountry and backcountry settings, may encounter inclement weather, wildlife and work in low desert and/or mountainous terrain above treeline.
• Backpacking to remote field locations may require up to 10 nights of overnight travel on a monthly basis. Ability to carry up to 50 pounds a minimum of 10 miles. Shovel testing and new inventory anticipated.
• Complete extensive archival research and database searches in an office setting to write cultural contexts for archeological reports.
• Reporting consistent with National Historic Preservation Act and preparation of documents such as site forms, correspondence, project reporting. Assessment of known sites and new archival research.
• Track project assignments for initiation and completion.
• Work with GIS software, variety of GPS field collection equipment and manipulation of data to produce accurate maps of sites and inventory.
• Provide leadership and guidance to junior team members and volunteers as needed and monitor status of assigned tasks.

About the role:

We’re seeking a talented Customer Service Representative to join our bustling inbound contact centre on a fixed-term basis for 12 months. In this role, you'll serve as the welcoming voice of KinCare, dedicated to ensuring every interaction exceeds our customers' expectations. As the first point of contact, you’ll manage inbound calls from KinCare customers, Care Workers and various stakeholders, adeptly handling inquiries and ad-hoc requests with professionalism and timeliness.

This is a full-time opportunity on a 12-month fixed-term contract, with working hours scheduled between 6am and 6pm, Monday through Saturday. While we offer work-from-home options, regular attendance at our Bella Vista office is required; therefore, only Sydney-based candidates will be considered for this role.

About you:

To thrive in this role, you'll need to have:

• Customer service experience within a call centre environment
• Strong communication and active listening skills
• Empathy, patience and a solution-focused approach
• Resilience and a positive attitude
• Ability to work autonomously and as part of a team
• Strong computer skills and experience with CRMs (Salesforce experience is advantageous)
• Industry experience and/or a passion for community work is highly regarded

About KinCare:

Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we’ve been putting our customers at the heart of everything we do and empowering them to live the life they choose.

What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.

As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.

If this sounds like the role and workplace for you, apply now!

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

For more information, visit www.kincare.com.au or contact our Talent team at talent@kincare.com.au. Kindly note that we do not accept applications via email.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

• Receives notification and referrals for non-IHS and IHS referred care through hard copy or the automated referred care system
• Verifies and determines patient's eligibility for Medicare, Medicaid, Private Insurance, VA or other potential alternate resources
• Researches matters thoroughly based on appropriate regulations or other mandatories prior to rendering work product
• Prepares memoranda for correspondence for the reviewing appeals officer, identifies deficiencies and recommends appropriate course of action
• Performs prescreening process for potential eligibility and gathers pertinent information utilized to determine PRC eligibility and potentially eligibility for alternative resources
• Conducts in-depth face-to-face interview or by telephone with patients and/or families to ensure accurate completion of enrollment application
• Ensures that PRC funds are available prior to issuance of obligating documents on behalf of the government
• Initiates medical authorizations and denial of service for inpatient/outpatient/ancillary medical services for eligible IHS beneficiaries
• Maintains complete fund control records for health services funds allotted
• Issues correspondence to patients, health care providers and other agencies
• Assures request for contracts are submitted with work specifications
• Tracks all referrals to non-IHS facilities to include those referrals to other IHS facilities to support Case Management activities

Serve as a Mission Support Specialist (Generalist) planning an carrying out a wide variety of administrative, management and program planning, activities, policy research and other duties related to mission support functions. This position starts at a salary of $73,858.00 (GS-11, Step 1) to $115,079.00 (GS-12, Step 10) with promotion potential to $115,079 (GS-12 Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.


Typical work assignments include:

• Providing comprehensive human capital management advisory services on substantive organization functions and work practices.
• Paying invoices in a timely manner and resolving issues as needed ensuring all purchases are made in accordance with the Anti-Deficiency Act (ADA).
• Advising injured employees on their rights with regards to Return to Work, Continuation of Pay, Light Duty, or Vocational Rehabilitation in accordance with the Office of Worker's Compensation Program (OWCP).
• Ensuring travel vouchers are correct and complete and submits them for reimbursement in accordance with federal travel regulation.
• Performing duties as the Local Property Officer, utilizing knowledge of Systems and Products (SAP), and ensuring timely processing of inventory, disposal, approval, and other related actions.

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
• Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
• Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
• Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
• Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
• Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
• Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
• Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

WHAT IS THE SMALL BUSINESS/SELF EMPLOYED (SBSE) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
SBSE EXAM - Examination Operations

Two (2) positions to be filled in any of the following locations: CHESTERFIELD, MO (MO1833); SPRINGFIELD, MO (MO1993); ST. LOUIS, MO (MO0106); KANSAS CITY, MO (MO1937); LEES SUMMIT, MO (MO2008); CHICAGO, IL (IL0236); DOWNERS GROVE, IL (IL2337); FAIRVIEW HEIGHTS, IL (IL2528); MATTESON, IL (IL2563); ORLAND PARK, IL (IL2549); SPRINGFIELD, IL (IL2454); DETROIT, MI (MI0800); GRAND RAPIDS, MI (MI2210)

Two (2) positions to be filled in any of the following locations: COLUMBIA, SC (SC0068); JACKSONVILLE, FL (FL0067); WEST PALM BEACH, FL (FL1328); GUAYNABO, PR (PR4065); SAN JUAN, PR (PR4062); DAYTONA BEACH, FL (FL1382); MELBOURNE, FL (FL1361); MIAMI, FL (FL0061); OCALA, FL (FL2668); PANAMA CITY, FL (FL3007); PENSACOLA, FL (FL3279); SARASOTA, FL (FL3100); ST PETERSBURG, FL (FL1005); TALLAHASSEE, FL (FL1407); TAMPA, FL (FL2402); Plantation, FL (FL2437)

Three (3) positions to be filled in any of the following locations: HOUSTON, TX (TX0297); HOUSTON, TX (TX2298); NEW ORLEANS, LA (LA1336); OKLAHOMA CITY, OK (OK1356); FARMERS BRANCH, TX (TX0302); SAN ANTONIO, TX (TX2982)

Four (4) positions to be filled in any of the following locations for: LOS ANGELES, CA (CA0150); LAGUNA NIGUEL, CA (CA0521); MESA, AZ (AZ6886); SAN DIEGO, CA (CA0316); SAN MARCOS, CA (CA6921)

Four (4) positions to be filled in any of the following locations: DES MOINES, IA (IA0112); WEST DES MOINES, IA (IA1527); CEDAR RAPIDS, IA (IA1550); CHICAGO, IL (IL0236); DOWNERS GROVE, IL (IL2337); SPRINGFIELD, IL (IL2454); FAIRVIEW HEIGHTS, IL (IL2528); ORLAND PARK, IL (IL2549); SCHILLER PARK, IL (IL2558); MATTESON, IL (IL2563); OVERLAND PARK, KS (KS1603); WICHITA, KS (KS1615); DETROIT, MI (MI0800); FARMINGTON HILLS, MI (MI2097); PONTIAC, MI (MI2181); GRAND RAPIDS, MI (MI2210); ANN ARBOR, MI (MI2218); FLINT, MI (MI3022); ST. PAUL, MN (MN1600); BLOOMINGTON, MN (MN1675); ST. LOUIS, MO (MO0106); CHESTERFIELD, MO (MO1833); KANSAS CITY, MO (MO1937); SPRINGFIELD, MO (MO1993); LEES SUMMIT, MO (MO2008); FARGO, ND (ND0046); OMAHA, NE (NE0051); RAPID CITY, SD (SD0035); SIOUX FALLS, SD (SD1317); WAUKESHA, WI (WI1696); MILWAUKEE, WI (WI1720); MADISON, WI (WI1784)

The following are the duties of this position at the full working level.

• This assistance work will be provided to the following groups: regular field and integrated. This position involves detailed paraprofessional support duties related to the examination of tax returns and/or the investigation of alleged tax fraud performed by Internal Revenue Agents. The technician is responsible for a segment or phase of the audit or investigation as assigned by the Supervisory Internal Revenue Agent, which will serve as an integral part in completing and closing the audit or assignment.

• As instructed by the Revenue Agent, independently locates, searches, and documents specific information from records of individuals, corporations, banks, brokerage firms, etc. This information may be gathered from digital or paper accounting records, files, computer printouts, etc. Participates in determining which information is appropriate and at what point sufficient information has been gathered. Analyzes taxpayer records, third party records and financial data to identify trends and patterns. Identifies and reports discrepancies and inconsistencies to the agent. Documents the facts and/or evidence obtained to ensure that appropriate facts are available for the Revenue Agent to reach a sound conclusion.

• Independently prepares, verifies, and assembles work papers, schedules and exhibits, and related documentation that reflect the presentation of facts and the analysis performed. These may include, but are not limited to, travel and entertainment, bad debt reserve, depreciation, source of income, tax credits, balancing bank statements, other expense schedules, chart of account, etc. Reconciles subsidiary accounts with general ledger control accounts for receivables, payables, work-in-progress, inventory and property accounts. Also assists in the preparation of examination reports including the computation of tax liability using Report Generation Software (RGS) or other software. In addition, prepares and assembles work papers and exhibits in the case file.

• Maintains property accountability records. Prepares issue, turn-in and other transaction documents for nonexpendable property. Maintains a register of transaction documents and makes necessary posting to the property accountability records.
• Physically inventories property at periodic intervals. Prepares inventory adjustments as appropriate. Reviews and edits requisitions, assures data is correct. Revises quantities ordered based on number of items on hand. Investigates receiving documents involving discrepancies. Processes receipt transactions for material being received.
• Prepares a variety of purchase request requiring knowledge of Army procurement regulation. Ensure all purchase request documents are complete prior to initiating an acquisition. Establishes and maintain files related to the procurement process.
• Lift and carries light-to-medium weight items and objects, such as packages, cartons, boxes and tools, and places them in specified locations using a hand truck if necessary. Replaces light bulbs. Maintains a stock of cleaning material and equipment.
• May perform other duties as assigned such as policing work areas.

This supervisory mission support position allows you to use your knowledge and experience supervising a team that plans and carries out a wide variety of mission support, workforce management, administrative research, and program planning activities related to the missions and functions of the Mission Readiness Operations.

This position starts at a salary of $117,776.00 (GS-13, Step 1) to $153,113.00 (GS-13, Step 10).

As a Supervisory Mission Support Specialist, you will provide senior level advice regarding complex administrative services and support. Typical work assignments will include:

• Supervising mission support specialist employees who carry out the function of the Sector workers' compensation office.
• Planning, directing, and coordinating work, setting priorities, and preparing schedules for completion of work.
• Developing performance standards, rating employee performance, and identifying and scheduling training needs.
• Interpreting and applying guidelines related to workers' compensation/injury benefits to ensure compliance with applicable laws, regulations, and procedures in accordance with the Federal Employees' Compensation Act (FECA).
• Processing workers' compensation claims and conducting proactive case management.
• Developing new or modified administrative program work methods and procedures for delivering effective services to customers.