Total 500 job vacancies in CF24 2DA

Job Title:

Information Systems Solution Architect (Engineering)

Overview of department:

Information Management (IM), defines implements and adapts leading aerospace/defence client's Information Technology (IT) infrastructure and Information Systems (IS) strategy to the needs of the business and users.

Within Information Management the Information Systems teams have responsibilities for supporting and deploying business applications, with IS Engineering supporting a key pillar of our business.

The IS Engineering Solutions team work as part of IS to support leading aerospace/defence client programmes and transformation activities.

Responsibilities:

The IS Engineering Solutions team support leading aerospace/defence client's contribution to the Future Cruise Anti-Ship Weapon (FC/ASW) programme, an international programme to deliver a new generation missile. The team supports the programme through collaboration with key partners in UK Defence and abroad, as well as looking at the internal state of leading aerospace/defence client's IM systems to meet the needs and new ways of working FC/ASW will deliver. The IS Engineering Solution Architect will cover both of these key activities working within an established team to prioritise and deliver improvements to our Engineering toolsets.

Assess Needs/Ideas according to the IM End to End Process as Technical Expert or apply the equivalent agile techniques adopted in the programme. Ensuring, and maturing the quality of the Scope, Feasibility and Business Case. Accountable for projects compliance with Technical Quality and Results working with the appropriate IM Delivery Teams for the agreed solutions.

Provide Systems Engineering processes/lifecycle subject matter expertise and advice at all stages and investigate the appropriate application solutions for all the programme needs in the application layer working closely with the Infrastructure Architect.

Undertake the following tailored to the solution/programme approach:

• Interaction with counterparts in key partners for Enterprise goals
• Assess leading aerospace/defence client's compliance with Enterprise standards, and identify activities to improve our internal tooling
• Lead Business Case creation
• Participate in agile scrums where adopted
• Assist in the creation of feasible projects
• Propose or validate key technical solutions and lead design reviews
• Ensure all solution risks are identified and mitigated
• Provide subject matter technical expertise for issues and opportunities
• Gather and disseminate technical lessons learned and contribute to the action plan for agreed improvements, leading the technical actions.

The Solution Architect is responsible for supporting a variety of internal and external stakeholders within the scope of the programmes. Performing Business Analysis and Solution Design to define the digital transformation/adoption goals and develop solution roadmaps. Fostering strong stakeholder relationships and integrating into the programmes and functions in order to support and guide them to good and effective decisions.

Where possible align new concepts and solutions to the existing enterprise and digital transformation strategies, and the existing leading aerospace/defence client engineering capability. Propose innovation in the toolsets and solutions when that directly meets a business goal or delivery need that cannot be met with current capability. This role will also be responsible for ensuring that all solutions proposed align to IM's own strategy and reports to the existing IS Engineering Solution Architect.

Agree solution concepts with IM & Security teams to ensure full compliance with all appropriate regulatory bodies.

Skillset/experience required:

Understanding of:

• Essential - Designing technical solutions to meet business needs within security constraints
• Essential - Documenting designs clearly from an architectural perspective
• Advantageous - The lifecycle of information systems including acquisition and development of new technology, with a view on utilising automation
• Advantageous - Application integration approaches, e.g. use of OLSC
• Advantageous - Awareness of industry infrastructure and operating standards such as SQL, DB2, Active Directory, Virtual Machines, WebSphere

A broad level of Technical IT knowledge and expertise in the areas of; developing concepts and scoping enterprise systems and services, especially in the integration of disparate and distributed solutions in a defence environment.

Excellent problem solving skills.

Proven Business Analyst and Project Management skills with the ability to articulate technical information to different audiences. Able to communicate verbally and in writing at all company level with the ability to articulate problems and solutions in business language.

Self-organising, and willing to work with team members towards a common goal. Adaptability will be important.

Desire to be part of high performing teams and to build strong and effective relationships. Agile in approach and mind set.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Job Description

Children, Education and Justice Services

Depute Head Teacher
Granton Primary School

Salary: £68,892
Hours: 35 per week

Granton Primary is a non-denominational school serving an area in North Edinburgh. It is one of four schools that feed Broughton High school.

We have a committed, nurturing staff team consisting with the senior leadership team consisting of a Head Teacher, 2 Depute Head Teachers, 1 Principal Teacher, 1 Development Officer, 1 Business Manager.

We have a supportive Parent council and have developed good links with the community.

The successful candidate will have experience of and be responsible for the following:

• Support the leadership and management of the Early Years, which includes the Nursery and P1/P2 teams, so they can develop, thrive, and deliver outstanding care to all children in the setting
• Have a sound knowledge of early years pedagogy and child development
• Role model and mentor the early years team to ensure the highest quality early childhood practice and experience for all children, including children with special education needs and/or disabilities
• Have an extensive knowledge and experience in GIRFEC and ASL policy and practice
• Have experience and knowledge of working with pupils and families with EAL
• Be an excellent communicator and able to build relationships and work in partnership with families and external agencies on the progress and outcomes of the children
• Lead Equality and Rights Respecting work across the school
• Develop work in pupil voice and pupil leadership groups across the school
• Establish creative, responsive, and effective approaches to teaching and learning and ensure a culture and ethos of challenge and support where all pupils can have a voice, achieve success, and become highly engaged in their own learning
• Work within the SLT to facilitate improvements in attainment, attendance, and equity
• Lead whole school events, staff development and school assemblies
• Further develop parent partnerships

For further information please visit our website at www.grantonprimary.blog/ or to discuss the post please contact Lorraine Cusack on 0131 552 3987.

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Your New Company
You will be working within the Cardiff region in one of their children's and young people's residential settings. They have a firm belief that every child and young person, no matter their ability or situation, deserve to enjoy engaging in activities with other young people all while receiving expert care and attention. You will be working for an authority which is open and honest about the difficulties people face and allowing those to have their say about what is important to them fairly, and together, they will work with communities to offer the best service they can to those who really need it. If you hold the same visions of care and passion for those more vulnerable than us - this is the post for you.
Your New Role

• Supporting children aged 6 - 18 with emotional behaviour disorder and/or complex needs in one of the active services in Cardiff
• To safeguard and promote the welfare of children and young people
• Ensuring an inclusive and fair environment for a diversity of backgrounds/ situations/ abilities
• Adhering to personal care plans which have been drawn up after assessing the needs and goals of the placement
• Adhering to strict health and safety practices to ensure the wellbeing of children and young people
• Building rapport and empowering children and young people to reach their potential
• Building rapport and good relationships with families
• Produce and maintain accurate record keeping in accordance with GDPR
• Adopting a child-centred approach to providing the best care for children and young people with complex health / emotional needs
• Carry out elements of personal care if required
• Some challenging behaviour

What You'll Need to Succeed

• Child-centred approach to care
• Positive attitude to care
• Previous experience within children's social care or transferrable skill role is desirable.
• Full UK driving licence
• NVQ Level 3 Health and Social Care is desirable, but you do have the option to work towards it.
• Basic understanding of children's human rights and safeguarding is essential.
• Experience working within a multi-agency environment is desirable.
• Self-motivation and determination to grow and succeed together
• Enhanced DBS check (Update Service DBS' desirable for swifter onboarding)

What you'll get in return

• Expert recruiting consultant to guide you through and beyond the process
• 37 hours per week full-time role
• 30% enhancement in hourly rate after 8pm on weekdays
• 50% enhancement to hourly rates on weekends
• Sleep in Allowance
• Career progression via qualifications and promotion
• Free enhanced DBS check

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Be part of making lives better as a Bank Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like. Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions. You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork. There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there. What you will be doing You will join an inclusive and supportive team that works well together to provide care to people with a range of Mental Health conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life. Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene. It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better. The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends. Where you will be working Location: Aberbeeg, Abertillery, NP13 2DA You will be working at Aberbeeg, a 12 bedded low secure service for men, ensuring that each person in your care receives an individualised formulation of needs and that the treatment delivered is appropriate. Working as part of a multidisciplinary team, you will devise a collaborative twelve week therapeutic timetable and smart goals for service users, which is then reviewed and changed to reflect the development and achievements made for the next period of care. Aberbeeg is located within the boundaries of the county borough of Caerphilly, set in 11.5 acres of land with beautiful views of the Welsh countryside. What you will get Hourly rate of £13.50 (inc of 12.07% Holiday Uplift) Two and a half weeks paid induction Free meals and parking Mandatory training to ensure you are fully able to do your job at the best of your ability. Wellbeing support and activities to help you maintain a great work-life balance. Pension contribution to secure your future (Optional) About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

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Job Coach-Restart
Progression Job Coach
- RestartCardiff, Full time, permanent
£30,000 per annum, rising to £34,000 after six months


Passionate about helping others achieve their potential? At Serco, we’re looking for talented, dedicated people to join our Employability team in Cardiff

The hours are full-time, Monday to Friday from 09:00 to 17:00, based at our Cardiff office

Make an impact at Serco

As a Progression Job Coach, you’ll work with a caseload of Participants referred to the Department for Work and Pension (DWP) Restart Scheme for support with preparing for, securing, and succeeding in work. You’ll build great relationships and gain a deep understanding of the aspirations and challenges facing your Participants. Working with them to plan and execute a tailored journey into employment, you’ll help them to remove barriers and maintain their motivation.

Join a place you can grow

You’ll need to be a great communicator, and enjoy meeting and working with a wide range of people from different backgrounds and with diverse needs. You’ll also need to be able to combine an organised, methodical approach with creative problem-solving skills. The job can be tough, so resilience and the ability to perform well under pressure are essential. The ability to challenge and motivate others is also an important part of the role, as is decent knowledge of the local labour market.

As part of the Restart Scheme, we have demanding performance targets to achieve, and so you’ll be expected to do your part and contribute high performance in the role. In return for this, we offer:

- Training and development: Level 3 qualifications in Employability and a wide range of other training and coaching opportunities to expand your capabilities, including more than 1,100 internal courses and funding for apprenticeships
- Holiday: Up to 25 days’ annual leave plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Great culture: A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 


We welcome applications from experienced employability practitioners, and also encourage others who think they have the skills to succeed to apply for the role. It’s a challenging but extremely rewarding role, so if you think you have what it takes, please get in touch.

This role requires an enhanced DBS and BPSS to be completed, including the following pre-employment checks:

- Identity
- employment history (minimum of 3 years)
- nationality/immigration status
- criminal records




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Assess patient/client conditions and consider a range of options when delivering complex and highly complex clinical care. Maintain clinical credibility by providing clinical care and supporting members of the team within the clinical environment Ensure that clinical are appropriately delegated to the relevant team member. Provide data that supports the monitoring of team contract and objectives. Participate in audits and research, as required. Participate in individual and group supervision. In conjunction with the service management, ensure systems are in place for the ongoing review and assessment of care provision and delivery. Work within guidelines to identify and manage risk, reporting identified risks to the service management Report any incidents as per Trust policies and support any investigations as delegated by the service lead. Participate in patient satisfaction reporting to improve patient care. Provide support to team members holding responsibility for mentoring students.

The Employment Specialist will be required to manage a caseload of between 20-25 people at any one time of service users that have experienced severe mental health issues and are either currently unemployed or to support individuals to retain their current employment. The Employment Specialist will be expected to deliver the IPS approach, working directly with all relevant stakeholders. The Employment Specialist will maintain a professional relationship with the service users of the IPS service, key internal and external stakeholders, with particular attention to confidentiality and the maintenance of professional boundaries. To adhere to mandatory administrative and data capture protocols when recording the progress of individuals. To keep accurate and complete records of casework, using the appropriate electronic clinical notes systems. To act independently, using own judgement, knowledge and initiative to develop and understanding of the needs and potential career aspirations of job seekers. The Employment Specialist will support service users to gain and retain paidemployment, meeting the KPI targets of 2 new job starts per month. To sensitively gather information, to develop a shared vocational profile and an agreed Job Notion or Curriculum Vitae, for each individual job seeker. On occasion complex, sensitive and contentious information will need to be provided and/or received. To deal with sometimes emotional and distressing behaviour and difficult situations and circumstances. To commence rapid job search within 30 days of receiving a referral for a service user, whilst utilising local support networks to help them overcome their barriers to employment. To research the labour market and spend time getting to know local employers in order to negotiate job opportunities that meet everyones strengths, needs, abilities and preferences. Meeting KPI target of 6-8 quality employer contacts each week. It is the responsibility of the Employment Specialist to source meaningful paid job opportunities for service users through tailored job search and regular contact with employers. Spend time getting to know local employers, in order to negotiate job opportunities in the hidden labour market that meet each individuals strengths, needs, abilities and preferences. It is the responsibility of the Employment Specialists to undertake job analyses and workplace assessments, when placing service users with employers, ensure that the quality of work environments is explored, including potential for workplace adjustments that will accommodate individual strengths, skills, symptoms and coping skills. To provide specialised advice to employers concerning employment to job seekers with a range of different clinical needs. To provide specialist education and support to employers, as agreed with the individual, which may include negotiating adjustments, return to work strategy and on-going contact with the employer to ensure job retention. To develop workplace introduction strategies together with a comprehensive package of individualised support to service users once they have returned to work. To provide individualised support to service users once they have returned to work to assist them in sustaining employment. To appropriately monitor the longer-term career development of individuals supported into employment offering ongoing input as required. Build relationships with clinical teams to generate referrals and create collaborative working partnerships with clinicians where employment support is integrated into mental health treatment. Build a multi-disciplinary approach to the return to work. For example, involve clinical staff (where relevant) in managing symptoms at work, medication reviews and supporting rehabilitation needs e.g., social skill development, budgeting, travel training etc. With appropriate consent, to communicate and liaise with carers, families, employers and other professionals on behalf of the service user as required. Employment Specialist will ensure all mandatory training is completed and up to date. Additional training will be offered and with the expectation that all staff will complete all role specific training provided by external organisations. The post holder will make themselves familiar with their obligations under the Health and Safety at Work Act, always ensuring their safety and the safety of others. To ensure that all relevant policies are implemented such as information governance, safeguarding etc. To regularly collect and promote service user employment recovery stories. The post holder will be involved in highly innovative positive approaches designed to challenge assumptions and discriminative recruitment practices. To provide cover/support to localities with high levels of referrals, complex cases, or where there is a disruption to service due to illness or vacancies.

To provide specialist psychological assessments of clients referred to the team based upon the appropriate use, interpretation and integration of complex data from a variety of sources including psychological and neuropsychological tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the clients care. To formulate and implement plans for the formal psychological treatment and/or management of a clients psychological problems, based upon an appropriate conceptual framework of the clients problems, and employing methods based upon evidence of efficacy. To be responsible for implementing a range of psychological interventions for individuals, carers, families and groups, within and across teams employed individually and in synthesis, adjusting and refining psychological formulations drawing upon different explanatory models and maintaining a number of provisional hypotheses where appropriate. To evaluate and make decisions about treatment options taking into account both theoretical and therapeutic models and highly complex factors concerning historical and developmental processes that have shaped the individual, family or group. To exercise autonomous professional responsibility for the assessment, treatment and discharge of clients whose problems are managed by psychologically based standard care plans. To exercise autonomous professional responsibility for the assessment and treatment of clients whose problems are managed by psychologically based enhanced care plans. To provide specialist psychological advice, guidance and consultation to other professionals contributing directly to clients formulation, diagnosis and treatment plan. To contribute directly and indirectly to a psychologically based framework of understanding and care to the benefit of all clients of the service, across all settings and agencies serving the client group. To undertake risk assessment and risk management for individual clients and to provide advice to other professions on psychological aspects of risk assessment and risk management. To communicate in a skilled and sensitive manner, information concerning the assessment, formulation and treatment plans of clients under their care and to monitor progress during the course of both uni- and multi-disciplinary care.

Be part of making lives better as a Bank Support Worker at Aberbeeg in Abertillery and experience what delivering great healthcare should feel like.

Use your knowledge, experience, and caring nature to make a positive difference to the lives of people with Mental Health conditions.

You’ll be looked after, with a fulfilling career where you’re valued, recognised, and supported, with colleagues there for you and a culture built on kindness and teamwork.

There’s also a range of training and development options available to help you achieve your career aspirations, allowing you to grow and succeed as a Support Worker and beyond. Over 2,000 staff had a promotion last year, that’s 25% of the workforce, so the opportunities really are there.

What you will be doing You will join an inclusive and supportive team that works well together to provide care to people with a range of Mental Health conditions, using your knowledge and skills to help people along their recover pathway towards leading a valued and fulfilled life.

Your day-to-day will include ward rounds, analysing behaviours and adapting care accordingly with colleagues, updating patient records, and providing overall care and support, which may include assisting with personal hygiene.

It can be quite a challenging environment at times, so a positive attitude, compassion, resilience and vigilance are important. But it is hugely rewarding to see people improve because of your involvement, knowing that you’ve made someone’s life better.

The shift pattern is 12.5 hours a day, 3-4 days a week including nights and weekends.

Where you will be working

Location: Aberbeeg, Abertillery, NP13 2DA

You will be working at Aberbeeg, a 12 bedded low secure service for men, ensuring that each person in your care receives an individualised formulation of needs and that the treatment delivered is appropriate.

Working as part of a multidisciplinary team, you will devise a collaborative twelve week therapeutic timetable and smart goals for service users, which is then reviewed and changed to reflect the development and achievements made for the next period of care.

Aberbeeg is located within the boundaries of the county borough of Caerphilly, set in 11.5 acres of land with beautiful views of the Welsh countryside.

What you will get

• Hourly rate of £13.50 (inc of 12.07% Holiday Uplift)
• Two and a half weeks paid induction
• Free meals and parking
• Mandatory training to ensure you are fully able to do your job at the best of your ability.
• Wellbeing support and activities to help you maintain a great work-life balance.
• Pension contribution to secure your future (Optional)

About your next employer

You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Overview of department:
We are Electronics Engineering. We are growing, dedicated and we work as a team to deliver our projects.

Responsibilities:
Your role as a Engineering Project Manager (EPM) is to deliver our most complex and priority projects to time, cost and quality; to drive the design, development and delivery of our highly complex electronic sub-systems, from concept through into full production. This is a fantastic opportunity to be a senior member of the project management team; someone who will contribute to our delivery strategy.

Skillset/experience required:
Someone with drive, passion and commitment who has:
* Experience of Project Management best practice: Risk Management, Stakeholder Management, Compliance Management, Configuration Management and Earned Value Management.
* Experience of delivering significant project/programmes on time and to cost.
* Experience of project management across the various phases; from project conception and initiation through manufacture and qualification to customer delivery.
* A background in engineering development, ideally of complex systems or electronic units.
* Individuals with excellent communication skills; able to influence others to their way of thinking;
* Organised with an eye for detail and a sense of pride in what they deliver

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Key Responsibilities:
1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success.
2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores.
3. Develop and implement training programs to enhance the skills and knowledge of customer service representatives.
4. Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.
5. Collaborate with other departments, such as sales, marketing, and operations, to improve overall customer experience and service delivery.
6. Analyze customer feedback and data to identify trends and opportunities for improvement.
7. Maintain a positive and professional work environment, fostering teamwork and collaboration among team members.
8. Create and maintain documentation of customer service processes, procedures, and best practices.
9. Stay informed about industry trends, best practices, and emerging technologies to continuously improve customer service operations.
10. Perform other duties and responsibilities as assigned by management.

1. Responsible for ensuring the co-ordination and delivery of skilled, effective care to promote positive health and respond to identified, individual client and population/community needs. This will reflect the prime objective of tackling disadvantage and inequality to impact on the health divide and effectively participate in the mainstream development of Early Help Services to fully embrace the ethos of integrated care delivery. 2. Provide professional and team leadership to manage a defined team delivering care to a geographical caseload/population. Undertake an ongoing community health needs profile of the caseload identifying individual, family and community needs affecting health and social well-being, including Emotional Health Screening, assessing the need for specific services and ensuring that the appropriate level of interaction is provided and co-ordinated. 3. Work with vulnerable children and families in line with national and local policies relating to safeguarding children and provide specialist support and advice to children, families and schools regarding the health and wellbeing needs of children. 4. Work in partnership with other agencies, particularly health services, education and social care. Manage and co-ordinate programmes of intervention for a caseload made up of individual children and families, to plan, implement, monitor and review programmes of intervention based on identified individual health and social needs. Key Responsibilities 5. Identify those children who are vulnerable and/or at risk from harm. Respond appropriately to incidents of actual or suspected abuse and to ensure that child protection practice is in line with local and national guidelines and policies and prioritise court reports and Child Protection documentation. 6. Attend professionally related working groups as appropriate, which are involved in developing and agreeing local policies, protocols and standard setting to identify and respond to local health needs. Participate in projects, pilots, research and audit as and when required by the Organisation. 7. Maintain a working knowledge of, and participate at a local level in, the delivery of public health targets, local delivery plan, business plan, benchmarking and governance plans and Childrens National Service Framework targets, ensuring that practice reflects their objectives. 8. Responsible for care plans/programmes delegated to members of the health visiting team, providing clear measurable outcomes and developing systems to review the effectiveness of care. Maintain communication through Healthy Child Meetings allocating work to appropriate professionals. 9. Work in partnership with families and other agencies to promote and support a healthy lifestyle and positive parenting. Develop, deliver and evaluate programmes of education and support to targeted individuals and groups within the community. 10. Provide safe and competent advice for individual clients receiving care for a condition for which the Health Visitor takes clinical responsibility. Prescribe from the Nurse Prescribers Formulary for District Nurses and Health Visitors, from the Nurse Prescribers Extended Formulary or to act as a supplementary prescriber, where appropriate qualifications have been achieved. 11. Investigate and report complaints and incidents at a team level (as appropriate) and in accordance with the Organisations complaints and incident reporting policies and complete risk assessment. 12. Offer advice, guidance and support to children and families to develop good practice and publicise the available areas of assistance. 13. Understand, uphold and promote the aims of the councils equality, diversity and inclusion policies; health, safety and wellbeing of self and others; and Organisational values in everything you do. Equality and Diversity practice covers both interaction with staff, service users and communities and includes challenging discrimination and promoting equality of opportunity for all. Contacts & Relationships Children, young people and families. Education Providers, Head Teachers and Schools. Community Services, Fire and Police. Public Health Directorate, Somerset CCG. Heads of Service, Children and Young People Provider Services and Locality Leads. Primary Care GP practices. Midwifery Services, Paediatric Services, Integrated Therapy Services. Voluntary Sector. External relationships with other agencies and Acute NHS Trusts. Communicate in person, face-to-face, in writing and, where appropriate, electronically with all the above contacts. Establish clear lines of communication between all members of multi-agency and professional Primary Care teams, working collaboratively with all relevant health care professionals and agencies including Children Social care. Liaise with other agencies, professionals, organisations to keep them informed of service provision and with consent, advise on individual cases. Identify improvements to service provision, policies and procedures. Co-ordinate inter-agency/partnership working to enhance access to services and provide comprehensive service provision. Attend and contribute to Area team meeting monthly to facilitate effective communication within children and young peoples services. Resources Manage the local team within the agreed resources (financial and personnel). This will include physical resources e.g. pharmaceutical items and efficient and effective use of staffing resources. Establish within available resources, specific interventions to enable early intervention. Ensure all loans of equipment are monitored and reviewed regularly in line with agreed protocols and guidelines, eg enuresis alarms, CONI equipment. Prioritise work and manage time effectively by utilising individuals skills, knowledge and competencies and co-ordinate monthly Team meetings as appropriate. Enable and support the development of skills and competencies of all members of the team through ongoing supervision, regular appraisal and the development of individual Personal Development Plans, including preceptorship and act as an assessor for pre/post registration students and providing community/public health knowledge. Deliver training programmes on behalf of the service to internal and external services as appropriate. Recommend and initiate improvements in service delivery to clients and to implement changes in practice, where appropriate. Provide and participate in clinical supervision on a regular basis as per policy and guidelines for best practice. Further information specific to this job The successful candidate has a responsibility for promoting and safeguarding the welfare of the children and young people they are responsible for or come into contact with. Somerset Council is subject to Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English will be an essential requirement for customer-facing roles. This job requires a criminal background check (DBS) via the disclosure procedure.

Position: Health Care Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Various
Rate: £11.44 per hour
Care home CQC rating: Good



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Ravensdale care home in Leeds.

As a Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This role will give you a tremendous sense of achievement and pride – you’ll be making a real difference each and every day.

And, you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers. There are usually up to six colleagues on each unit that supports around ten people, giving you more time to spend with the people you support.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also…

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email Pod2@exemplarhc.com .

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.

Position: Health Care Assistant
Care home: Ravensdale
Location: Whinmoor, Leeds, LS14 2DA
Contract type: Various
Rate: £11.44 per hour
Care home CQC rating: Good



Are you a caring, compassionate and cheerful person with lots to give? Join us as our new Health Care Assistant at Ravensdale care home in Leeds.

As a Health Care Assistant, you’ll support adults living with complex care needs to live their best lives.

This role will give you a tremendous sense of achievement and pride – you’ll be making a real difference each and every day.

And, you can be proud to work for one of the country’s leading providers. The number of our homes rated ‘Good’ and ‘Outstanding’ far exceeds the national average.



About Exemplar Health Care
Ravensdale is part of Exemplar Health Care, a leading provider of nursing care for adults living with complex and high acuity needs.

We support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.



About the role
Our Health Care Assistants support people to live their best lives, whatever that looks like to them.

No two days will ever be the same, but your day-to-day responsibilities will include:

supporting people with their personal care
assisting people at meal times
understanding individual health and wellbeing needs
encouraging and supporting people to take part in social activities, both in and out of the home
promoting choice, dignity, independence and respect
completing and maintaining care records.
We have higher-than-average staffing levels when compared to other care providers. There are usually up to six colleagues on each unit that supports around ten people, giving you more time to spend with the people you support.

Download our job description to read more:

https://brochures.exemplarhc.com/view/1029766837/



About you
We value relevant experience and qualifications, but they aren’t essential for this role.

Above all, you’re someone who identifies with our Exemplar Health Care values of fun, integrity, responsiveness, success and teamwork.

You’re also…

caring, kind, understanding and calm
able to deal with, and defuse, challenging situations
energetic and outgoing, with a positive, can-do attitude
a great listener and communicator.
You’ll put people at the heart of everything you do.

If you haven’t worked in the care sector before, we’ll help you feel right at home from the start with our induction, buddy and ongoing training programmes.



What we offer
We offer great rewards and perks including:

regular supervision, peer support, learning opportunities and career prospects
access to wages before payday
retail and lifestyle discounts
free DBS check
24/7 counselling and support
Blue Light Card eligibility.


How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, call us on 01977 630830 or email Pod2@exemplarhc.com .

Please note, applicants must be authorised to work in the UK. We’re unable to sponsor or take over sponsorship of an employment visa at this time.