Total 199 job vacancies in Coventry, CV6 6NY

Customer Service Advisors - Call Centre
Location: Skelmersdale
Start salary: £22,250 + enhancements & benefits
Hours: Full time 35 hours per week

Shift patterns are set on a 4 week rota, given in advance. Shift patterns are between Monday-Friday 8am-7pm and Saturday & Sunday 9am-5pm. Sample shift patterns are available upon request.

Want to change the world? A career that makes a difference We're not a bank that follows the crowd. Instead, we like to stand out for all the right reasons. Our bank is built on co-operative values that stand strong today. We don't just help people with their money, but help people fight for justice and the causes they care about. Our unique customer-led Ethical Policy, has made us a natural leader in environmental and social issues today, and we're market leaders in ESG as rated by leading ESG ratings agency Sustainalytics*.
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What you'll be working on:** * You will be taking high volumes of inbound calls and identifying customers' banking needs, whilst guaranteeing the right outcome for our customers and the bank. * As you progress you will learn more skills that will develop your knowledge and capabilities, including identifying, preventing and stopping financial crime. * As the first point of contact for our customers, you'll be multi-tasking across different systems whilst providing high quality service. * You'll be problem solving and bringing a unique perspective to challenge and help shape our customer journey. * By educating customers on safer ways of banking, you'll be providing protection from scam and fraud attacks, helping keep their money safe.

We're looking for colleagues who have * Strong experience in a customer facing role, including telephony, retail or hospitality * Evidence of IT skills and a demonstrable ability to learn and use new systems * Ability to follow and understand regulatory policies and processes * Experience in dealing with challenging or vulnerable customers * A background of working in a fast paced environment and achieving targets or deadlines * High attention to detail * Robust listening and problem solving skills * Clear and concise two way communication skills - both written and verbal * A passion to deliver an exceptional customer centric approach

Benefits * 27 days holiday rising to 30 with service, plus opportunity to buy 5 extra days * Upskill opportunities with associated pay increases * 2 paid volunteering days per year * Performance based annual bonus scheme * Free Onsite parking * For our full list of benefits please visit our careers page Our recruitment process * Initial call with recruiter * HireVue video assessment * Final stage competency based interview We can only consider candidates with the right to work in the UK at this time. If you require more information or this document in a different format, please contact careers@co-operativebank.co.uk As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. *Rated by Morningstar Sustainalytics in the Regional Banks sub-industry with a score of 8.5 as of 9 October 2023.

Proud member of the Disability Confident employer scheme

Duties Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes Arranging appointments, referrals, tests and follow up appointments of patients Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment. Dipping urine, taking blood pressure, ECGs & phlebotomy Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc Explaining treatment procedures to patients Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s) Support the GP with immunisations/wound care Confidentiality In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Equality and Diversity Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/ Professional Development Post holder must hold a GP Assistant Certificate qualification Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Attend all relevant annual updates Inform the lead GP of any concerns regarding GPA role and any professional development needed Be aware of own professional boundaries and what to do when you have reached them Quality The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP Contribution to the Implementation of Services The post-holder will: Apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate

Attend all building user group meetings with landlords and ensure service provision is as per the terms of the lease. Ensuring that the maintenance regime is being followed from both an adhoc Planned Preventative Maintenance point of view. Take the lead on the search for and setting up new accommodation requirements from feasibility to occupation. This will involve liaising with Trust staff, Lawyers, Land Agents etc. To work with all landlords to develop, maintain, implement, monitor and report on property condition, functional suitability, quality and space utilisation. Ensure policies and procedures that are necessary to maintain the property management services meet the required standards, are in place and regularly reviewed. Ensure that systems are in place so that risk assessments of all the Trusts and designated premises are carried out in accordance with Trust policies. For further details please see the attached job description.

Paediatric role will require working at City of Coventry Health Centre and University Hospital Coventry and Warwickshire. Adult role will require working at Rugby St Cross and University Hospital Coventry and Warwickshire Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested. For further details please see the attached job description.

As Band 6, the post holder will be responsible for the supervision of department section areas, undertake more specialised tasks including new test validation, audit review, ordering and liaison with supply companies and production and assessment of quality documentation to ISO 15189 standard. Ideally the successful candidate will be highly self-motivated, quality focused, have experience of supervising staff and workflow and be willing to work within a demanding but rewarding environment. We offer the opportunity to participate in the on-going transformation of the service and encourage staff to bring forward ideas for improvement. Applicants are welcome to view the department as part of their submission. The successful candidate will be required to work within a 7-day shift system and be required to work across sites. We offer the opportunity to participate in the ongoing transformation of the service and the ability to rapidly expand both operational and managerial experience Successful candidates will be both patient and quality focused, innovative and professionally motivated, to help promote and progress CWPS services. They must be confident and adaptive with the ongoing changes and be willing to work flexibly within a demanding, yet rewarding environment.Main duties including: Daily perform routine and specialised diagnostic services on patient or environmental samples containing potentially infectious material. To carry out routine maintenance on analytical equipment as required and in accordance with standard operating procedures. To carry out equipment and method troubleshooting, advise the Section Manager of situations requiring further action, work with service engineers on fault resolution. To prepare, store and use reagents required for laboratory investigations. To perform manual, semi-automated and fully-automated laboratory investigations to exacting medical and scientific standards according to Standard Operating Procedures. Interpretation of diagnostic investigations and be responsible for the validity of results and ensure accuracy and precision as specified by laboratory protocols and procedures To report to the Section Manager any instance or event which may cause a service delivery failure, but be fully involved in the resolution of such events. To develop and investigate new techniques or analysers as required by the changing needs of the service. To ensure that all results are reported within the agreed turnaround time and to take remedial action, for example communicating appropriately with colleagues and managers. Work to meet laboratory performance targets as directed by senior staff. For further details please see the attached job description.

Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to. For further details please see the attached job description.

The post holder will complete work in line with the four pillars of expert practice, comprising of expert clinical practice, professional leadership and consultancy, education and training and practice development, research and audit evaluation. The post holder will be required to work flexibly to meet the needs of the expanding service, which may include evenings and weekend working. A minimum of 50% of time is to be worked in clinical practice alongside patients and staff. Prioritise and assess complex cases for both the screening and assessment arms of the service, communicating recommendations and results to the wider team. Work as an autonomous practitioner undertaking Xray and ultrasound interventional procedures. Report both symptomatic and surveillance mammograms, advising further assessment where necessary, and to participate in arbitration and other screen reading related audit activities. Interpret breast tomosynthesis. Provide accurate and informative documentation of radiology reports, complying with information governance. Respond to any questions or concerns from patients, clients and visitors professionally and with confidence. The post-holder will be a core member of the Multi- Disciplinary Team and work in collaboration with members to influence the patient care pathway. The post holder will support the MDT in delivering patient care, particularly with regards to imaging findings, ensuring sound clinical and ethical decision making in relation to breast diagnosis. Participate in weekly multi-disciplinary meetings presenting both their own and colleague's caseload will be expected. Provide expert professional advice to medical consultants, multi-disciplinary groups, patients and their carers. Lead on projects and other work to ensure competency is maintained in all four areas of the pillars of practice. For further details of the role please see the attached job description.

This recruitment process will see the appointment of two candidates for two separate roles.

Operational Support Manager - Theatres, Anaesthetics & Perioperative Assessment

Operational Support Manager - Critical Care, Pain Management & Vascular Access

Please note, that following the successful completion of a competency framework, the successful candidates will progress into a Band 7 Operational and Performance Manager. Further details can be provided at interview. Expected progression to band 7 would be within 18 months.

The purpose of the role is to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local Key Performance Indicators (KPI’s).

The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner.

The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care.
1. Line management of service administrative and clerical teams, ensuring that Mandatory Training, Appraisals and Sickness Management is up to date and in line with Trust policies and procedures.
2. Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
3. Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service.
4. Review, in support of the Operations and Performance Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards.
2. Management of DNA rates and supporting implementation of strategies to reduce DNA rates and maximise clinical capacity.
3. Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources.
4. To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required.
5. Support the implementation and delivery of business cases, IT System upgrades and other projects within the department as required.
6. Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to.

For further details please see the attached job description.


This advert closes on Sunday 17 Nov 2024

Your new role
Job Title: SEN Teaching AssistantLocation:CoventryPosition:Long-term with potential to become permanent
Overview:
We are seeking a dedicated and compassionate SEN Teaching Assistant to join our alternative provision team in Coventry. This role involves supporting Key Stage 3 and 4 students on a long-term basis, with the potential for the position to become permanent.Key Responsibilities:

• Provide tailored support to students with Special Educational Needs (SEN)
• Assist in the development and implementation of individualized education plans (IEPs)
• Foster a positive and inclusive learning environment
• Support students with Social, Emotional, and Mental Health (SEMH) needs
• Work effectively with Looked After Children (LAC)
• Implement effective behavior management strategies

Requirements:

• Experience working with KS3/4 students
• Strong behavior management skills
• Experience with LAC and SEMH is highly advantageous
• Ability to build positive relationships with students and staff
• Patience, empathy, and a passion for supporting students with SEN

Benefits:

• Opportunity to make a meaningful impact on students' lives
• Supportive and collaborative working environment
• Potential for career progression and permanent placement

If you are passionate about making a difference in the lives of young people and have the skills and experience we are looking for, we would love to hear from you!




What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
You will be joining an established contractor based in Coventry working on water projects across the Midlands region. This multi-sector organisation has a strong pipeline of work and offers the opportunity to work on a range of high-profile projects. Their commitment to delivering an exceptional standard of work has positioned them as a leader in the industry and, due to continued success, they are looking to onboard a Planner to join their business.

Your new role
As the Planner, you will be based in their Coventry office and be responsible for, but not limited to:

• Preparing programmes for project teams in accordance with contract requirements, and maintaining updates as required
• Planning weekly site activities and providing as built progress
• Identifying opportunities and risks during the programming process
• Gathering and collating progress information
• Producing weekly programme updates.

What you'll need to succeed
In order to be successful, you will have:

• Experience in the planning of water projects
• Knowledge of current HSE requirements
• Ability to use Primavera P6 planning software
• Sound communication skills.

What you'll get in return
In return, you will receive:

• A starting salary dependent on experience
• Company car or car allowance
• 34 days' annual leave (inclusive of bank holidays)
• Hybrid/flexible working
• Exposure to high-profile and rewarding projects
• Continuous training and development and more.

What you need to do now
If you're interested in this role, apply now to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Please note - work sponsorship is not offered by this contractor.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Teaching Assistant

Location: Coventry/Warwickshire - All areas

Contact: Temporary with the opportunity to go permanent

Hours: Monday to Friday (8:30am to 15:30pm)

Are you passionate about working with and inspiring young people?

Teaching Personnel are working with schools across Coventry and Warwickshire who are looking for Teaching Assistants who are comfortable supporting young people with special educational needs (SEN).

This Role Would Involve
- Supporting the class teacher in the delivery of lessons
- Organising and collecting resources for the lessons
- Being a positive role model to inspire and encourage the child to make positive life choices and behaviours
- Use enthusiasm to encourage children to become involved in lessons

If you are interested in working in one of our schools, then please apply by attaching a copy of your CV or for more information

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Psychology Graduate - SEN Teaching Assistant Role
Location: Meriden, CV7
Position: SEN Teaching Assistant
Contract and Start Date: Temporary, Full-Time, ASAP
Minimum Rate of Pay: £86.40 a day (dependent on experience)
Hours: 8:30 AM - 4:00 PM
Working Hours: Monday to Friday, Term-Time Only

Prospero Teaching are looking for enthusiastic Psychology graduates to join a special educational needs school as Teaching Assistants. This is a fantastic opportunity to apply your psychological theory in a real-world setting, supporting students with complex needs, including autism and trauma-related challenges. You'll be involved in shaping students' academic, emotional, and social growth, using your knowledge to help them overcome barriers to learning.

Key Responsibilities:
- Apply psychological principles to support students with diverse needs.
- Assist in creating and delivering tailored learning strategies and activities.
- Work alongside teachers and specialists to monitor and assess student progress.
- Provide one-on-one and group support to students in both academic and social settings.

Why Work Here?
- Professional Development: Gain hands-on experience and further develop your skills in a supportive, learning-focused environment.
- Collaborative Team: Work alongside experienced professionals, including psychologists, therapists, and educators.
- Wellbeing Focus: The school values staff well-being and offers support, social events, and a positive work atmosphere.
- Career Growth: Opportunities for career progression within a Multi-Academy Trust.

Candidate Requirements:
- A degree in Psychology (or related field).
- Strong interest in applying psychological theory to support young learners.
- Creative and proactive approach to helping students thrive.
- Excellent communication and interpersonal skills.
- Up-to-date Safeguarding training within the last year.

Ready to apply your psychology knowledge in practice?
Apply today to make a meaningful difference in students' lives!

Teaching Assistant Role - Special Educational Needs
Location: Meriden, CV7
Position: SEN Teaching Assistant
Contract and Start Date: Temporary, Full-Time, ASAP
Minimum Rate of Pay: £86.40 a day (dependent on experience)
Hours: 8:30 AM - 4:00 PM
Working Hours: Monday to Friday, Term-Time Only

Prospero Teaching are working on behalf of a special educational needs school to recruit passionate and dedicated SEN Teaching Assistants. The school supports students aged 11-19 with complex needs, including autism and trauma-related challenges, providing a safe, calm, and progressive learning environment where students develop confidence, resilience, and independence.

Key Responsibilities:
- Provide one-on-one and small group support to students, helping them overcome learning barriers.
- Work closely with teachers, therapists, and specialists to implement effective learning strategies.
- Assist in delivering creative and engaging activities that support both academic and social development.
- Foster an inclusive environment that encourages confidence and independence.

Why Work Here?
- Supportive Team: Collaborate with a skilled team of teachers, therapists, and specialists who are dedicated to the students' success.
- Professional Development: Access continuous CPD opportunities, structured induction, and a wealth of resources.
- Wellbeing Focus: The school prioritizes staff well-being, offering counselling services, social events, and a positive work environment.
- Career Growth: As part of a Multi-Academy Trust, there are excellent career progression opportunities.

Candidate Requirements:
- Experience working with SEN (either professionally or personally).
- Passion for working with students and supporting their development.
- Creative and proactive approach to meeting the needs of students.
- Excellent communication and interpersonal skills.
- Up-to-date Safeguarding training within the last year.

Ready to make a difference?
Apply now to join this incredible school and contribute to the positive development of students!

We are looking for a Registered Mental Health Nurse (RMN) with a passion for delivering outstanding care.

You’ll be working 42 hours a week at Cygnet Joyce Parker Hospital. Cygnet Joyce Parker Hospital is our mental health hospital in Coventry, including Brook Ward our 15-bed acute service for men and Blythe Ward, a 12 bed PICU.

Your day-to-day…

• Produce outstanding written reports based on your nursing assessments & observations
• Work closely with the management team to develop the service, audit, & improve quality
• Attend all training and engage in CPD to further knowledge & promote nursing
• Under NMC guidelines, ensure that individual care plans are complete & maintained collectively with residents, relatives & other healthcare professionals
• Administer medicines within healthcare procedure & Healthcare Commission guidelines

Why Cygnet? We’ll offer you…

• NHS & employee discount scheme
• 50% NMC registration renewal paid by Cygnet
• Most of our sites provide free meals on shift
• Free parking
• Bespoke career pathways
• Plus much more

You…

An experienced RMN with a current Pin Number, you’ll have…

Essential:

• The ability to maintain documentation, undertake audits & demonstrate integrity in your role
• A good understanding of the latest nursing practices
• A commitment to patient recovery in order to effectively monitor, manage & reduce risk
• Compassion, resilience & a dedication to empower & support service user independence

Desirable:

• The ability to deputise in a clinical lead role
• An interest in leadership, research & assessment

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years.

Proud member of the Disability Confident employer scheme

Sorting and scanning all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc. Extracting all information from clinical letters that needs coding and adding to notes. Arranging appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks. Overseeing other administration tasks related to streamlined patient care as required. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc. Reviewing medication requests, ensuring appropriate investigations (BP, urine, Blood tests) are performed and coordinating patient medication reviews appointments. Helping the GP liaise with outside agencies eg. getting an on call doctor on the phone to ask advice or arrange admission. Supporting the Management and GPs with a proactive, well organised coordinated approach to QOF. Dipping urine, taking Blood Pressure, doing ECGs. The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Participation in an annual individual performance review. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Inform the lead GP / Management of any concerns regarding this role and any professional development needed Be aware of own professional boundaries and what to do when you have reached them The post-holder will strive to maintain quality within the Practice, and will: Alert other team members to issues of quality and risk Work to practice protocols and agreed Competency Framework Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Be familiar in all mediums of communications such as email, tasks, telephone etc Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Communicate effectively to outside agencies Communicate clearly with their lead GP The post-holder will apply Practice policies, standards and guidance. Participate in audit where appropriate.