Total 306 job vacancies in Horsted Keynes RH17

Patient MovementTransfer patients/visitors using appropriate equipment (wheelchairs, beds, trolleys) this may also include using Manual handling procedures such as Pat sliding techniques. Movement of DeceasedMovement of deceased patients from clinical areas to the mortuary using clinical manual handling as necessary, duties include registration of details into Mortuary book and placement of deceased in relevant area within the mortuary facility. Specimen CollectionCollect pathology specimens, containers and units of blood as and when required in accordance with safe handling procedures. Laundry and Rubbish dutiesProvide a laundry and rubbish service, using specialised equipment in line with the Trusts Waste Policy and Infection, Prevention and Control Manual. Gas Cylinder ReplacementTo replenish gas supply where required and to check the cylinder/regulators for leaks in accordance with defined procedures. Report all faults relating to medical gas cylinders/regulators in compliance with approved processes. Fire alarm activationsRespond to fire alarm activations in accordance with the Trust procedures and to offer assistance during the incident, to ensure safety of staff, visitors and patients. Cardiac Arrests & Major IncidentsRespond to calls of cardiac arrests and major incident to provide assistance to the medical staff, this may include, collection of equipment, specimen delivery and cordoning off of the area from public view.Show reasonable judgement during emergency situations, i.e. Fire alarms and Major Incidents. Helipad DutiesTo carry out helipad duties as and when required. Other tasks and responsibilities Assist with other Hotel services functions with similar responsibilities. Assist in the provision of a postal and linen service and act as Post Room or Linen Room Assistant as and when required. Act as bleep holder in the absence of the shift Supervisor to ensure continuity of work and to carry out any other Logistic type duty or reasonable task as required. Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.

Support Team Assistant

Department: Support Services

Band 2 £23,615 per annum

Hours: 37.5 per week, all MKUH roles will be considered for flexible working.

We are looking for individuals who are team players.

Vacant posts as follows:

Support Services assistant, we are recruiting to various shifts:

Full time, including weekends, AM, PM & Night shifts.
2 X 37.5 hours

Rates of pay:

Monday till Friday £12.08p/h
Saturday and Sunday - hourly rate plus enhancements

Please note that we are not able to offer sponsorship for this role.

Interview dates: 12th and 13th December 2024



To safely move patients between departments as required by clinical service teams.

To physically move Medical equipment in a safe and compliant manner.

To work as part of a team to provide service that supports all aspects of patient care and the general running of the hospital.

To follow Standard Operating Procedures and ask for guidance/advice from Supervisors/Line manager when necessary.

To be flexible and to comply and follow all policies and procedures

MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

'We care We communicate We collaborate We contribute'

Patient Movement
Transfer patients/visitors using appropriate equipment (wheelchairs, beds, trolleys) this may also include using Manual handling procedures such as “Pat sliding techniques.

Movement of Deceased
Movement of deceased patients from clinical areas to the mortuary using clinical manual handling as necessary, duties include registration of details into Mortuary book and placement of deceased in relevant area within the mortuary facility.

Specimen Collection
Collect pathology specimens, containers and units of blood as and when required in accordance with safe handling procedures.

Laundry and Rubbish duties
Provide a laundry and rubbish service, using specialised equipment in line with the Trust’s Waste Policy and Infection, Prevention and Control Manual.

Gas Cylinder Replacement
To replenish gas supply where required and to check the cylinder/regulators for leaks in accordance with defined procedures. Report all faults relating to medical gas cylinders/regulators in compliance with approved processes.

Fire alarm activations
Respond to fire alarm activations in accordance with the Trust procedures and to offer assistance during the incident, to ensure safety of staff, visitors and patients.

Cardiac Arrests & Major Incidents
Respond to calls of cardiac arrests and major incident to provide assistance to the medical staff, this may include, collection of equipment, specimen delivery and cordoning off of the area from public view.
Show reasonable judgement during emergency situations, i.e. Fire alarms and Major Incidents.

Helipad Duties
To carry out helipad duties as and when required.

Other tasks and responsibilities
• Assist with other Hotel services functions with similar responsibilities.
• Assist in the provision of a postal and linen service and act as Post Room or Linen Room Assistant as and when required.
• Act as bleep holder in the absence of the shift Supervisor to ensure continuity of work and to carry out any other Logistic type duty or reasonable task as required.

Please refer to the Job Description for further details

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Monday 2 Dec 2024

Join Our Team: Food Production Operative at Huel.

Position: Food Production Operative at Huel.
Location: Unit 5, MK Business Park, PLP, Brickhill Rd, Milton Keynes MK17 9FE
Salary: £13.94 per hour - Temp Position with ongoing work

Apply Now!

Why Choose Job&Talent:

• Career growth opportunities
• Comprehensive benefits
• Professional stability
• Weekly Pay, Pension Scheme, Mortgage References

Benefits of working with us as a Food Production Operative at Huel :

• Competitive Salary
• 30 Holiday days per year
• Free Huel
• Showers Available onsite
• Subsidized Canteen

Requirements:

The Food Production Operative role is best suited to someone with 2+ years experience within a Fast-moving consumer goods environment, preferably within the food or pharmaceutical industry. You will have knowledge of safety regulations and quality control checks and a willingness to adhere to them. You will also have:

• A Reasonable level of computer literacy to effectively follow MES processes.
• Strong attention to detail and the ability to work accurately under pressure.
• Good organisational and time management skills.
• The ability to handle manual tasks, including lifting and moving goods during the production process
• Anyone looking to join us will need to be available to work any 5 days out of 7 - and be flexible around the days as these may change. To begin with shifts will be Monday to Friday but longer term may require weekend working..
• Initially Shift times will be 08:00 - 17:00 with some flexibility needed here to meet the needs of the

Responsibilities:

As a Food Production Operative , you will:

No two days are the same, but here's an insight into what you'll get up to:

• Adhere to site safety and food quality standards at all times and Ensure a safe, clean and organized manufacturing environment at all times.
• Movement of raw material from picking locations to production areas. Including use of MHE, counterbalance FLT, PPT, and pedestrian pallet trucks.
• Operate loading, blending and/or packaging line equipment to blend and pack powdered food ingredients according to batch specifications.
• Manual case packing/pallet stacking of finished goods. There will be elements of manual handling involved in this task.
• Monitor process parameters such as flow rates, blending times and packaging quality to ensure product consistency and quality.
• Complete required line start up checks and perform routine equipment setup, adjustments, and maintenance to maximise efficiency and minimize downtime.
• Conduct quality checks on finished products to ensure they meet quality standards and regulatory requirements.
• Follow standard operating procedures (SOPs) and safety guidelines to maintain a safe and clean work environment.
• Record production data accurately and maintain production logs for traceability and quality
• Control purposes.
• Collaborate with team members and supervisors to troubleshoot issues and implement process improvements.
• Use of process Manufacturing Execution System (MES) at various stages throughout the manufacturing process. Scanning raw material into relevant loading/blending stations.

About Us:

Job&Talent is recruiting for Production Operatives to join us at Huel , a leading company in the Milton Keynes Area known for making nutritionally complete, convenient, affordable food, with minimal impact on animals and the environment.

How to Apply:

Click "Apply Now," and our team will contact you shortly. This an excellent opportunity for Food Production Operative roles in Milton Keynes . Join Job&Talent for a journey of growth and success!

If you are looking to contact our onsite team, please visit the site locator on our website.

Job&Talent do NOT charge any fees for our services.

Job&Talent acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

What skills and experience we're looking for

We are looking for an enthusiastic Teaching Assistant with drive and creativity to provide support and join our dedicated and welcoming team to support the delivery of our curriculum to enable our pupils to make exceptional progress in all aspects of school life. You will supervise and provide support for pupils to help improve engagement in learning, remove barriers to learning, improve attainment and promote their self-confidence and emotional well-being, whilst creating and maintaining a purposeful, orderly and supportive environment. It is essential that you have experience of working with or caring for children. Working within a school and with children with disabilities is desirable, however not essential.

What the school offers its staff

Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

What skills and experience we're looking for

We are looking for an enthusiastic and resilient Occupational Therapist interested in a career in paediatric Mental Health to join our school to provide intensive specialist support for pupils. We seek a therapist who wants to develop their skills and knowledge in a specialist educational setting from Key Stage 1 and 2. Confidence and experience of working with children with complex Social, Emotional and Mental Health needs is essential.

You will

• Be able to provide 1:1, paired and group interventions both in and outside of the classroom setting, in order to meet provision outlined on pupil’s Education, Health and Care Plans

• Support the pupils with specific areas of difficulty, and have specific knowledge and experience in developing interventions to target social and psychological needs

• Be confident in implementing strategies to manage pupils’ emotional regulation, to increase engagement in learning and develop pupils’ self-esteem

• Attend multi-disciplinary meetings and provide training for the Education team, Pupil Support team, Safeguarding team and Therapy team to provide updates on pupil progress, encourage effective sharing of research and knowledge and to develop sound understanding of the needs of the pupils

• Be able to advise parents and carers with the management of students’ emotional regulation and sensory needs at home

• To participate in the assessment process of the school and to contribute appropriate feedback

• Maintain succinct clinical notes, complete relevant assessments highlighting issues of concern to the teams around the pupils and track progress, to ensure pupil data is available to inform future planning.

• Contributing to annual review paperwork

This is a unique opportunity to develop specialist clinical skills within an educational environment, offering the chance to work collaboratively with a range of professionals and to use therapeutic skills creatively to meet the needs of pupils and students. In return we offer excellent support from colleagues and staff, commitment to CPD, access to internal and external training.

If you believe you can help our pupils to fulfil their potential at school, at home and in their communities and are looking for a fresh challenge, then this role may be just what you are looking for.

What the school offers its staff

Please see the attached job description and person specification for full details on the role and the skills, experience and knowledge we are looking for.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Role Overview
We are seeking an experienced ITSM Consultant with a focus on Service Level Management and Measurement and Reporting to lead the design and implementation of these practices for a prestigious client. This role will involve establishing Service Level Agreements (SLAs) aligned with business services, underpinning agreements, and Experience Level Agreements (XLAs) to enhance the overall IT service experience. Additionally, you will develop a Reporting and Measurement Framework that provides the necessary visibility for effective management and continuous improvement.
Your Responsibilities

• Define and communicate the overall mission of the practice, including its roadmap, goals, and objectives to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Resolve any cross-functional issues that may arise.
• Lead the creation and agreement of all SLAs, XLAs, Key Performance Indicators (KPIs), and Critical Success Factors (CSFs) for all practices.
• Coordinate design and build activities within a multivendor environment.
• Support the RFP and contracting processes related to all Underpinning Contracts (UCs) and Operational Level Agreements (OLAs).
• Apply organisational design principles to Service Level Management and Measurement and Reporting.
• Assist in identifying Service Owners to lead and manage SLAs.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish a Measurement and Reporting Model for all Digital & Technology (D&T) that provides a clear overview of reporting across the IT enterprise.
• Create and operate a Governance Model for Service Level Management.
• Implement monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
• Foster a culture of continual improvement within Service Level Management and Measurement and Reporting.

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Level Management and Measurement and Reporting Practice.
• In-depth knowledge of the role of Service Level Management and Measurement and Reporting within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders at various levels.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, Customer Satisfaction (CSAT) and User Experience (UX) solutions, and Reporting and Analytic Tools.
• Experience with BMC Helix and ITSM Toolsets/Ticketing Systems
  
  
  

What you'll get in return

• Initial 6 Months contract with the opportunity for extension
• Competitive daily rate outside IR35
• Hybrid working available

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community.
Your responsibilities

• Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives.
• Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Design and develop a Request Catalogue aimed at automating service delivery wherever possible.
• Establish a governance framework for handling non-standard requests.
• Resolve cross-functional issues as they arise.
• Support the selection and onboarding of a new Service Desk.
• Coordinate design and build activities within a multivendor environment.
• Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed.
• Apply organisational design principles to Service Desk and Request Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.
  
  
  

What you'll need to succeed

• Strong understanding of ITIL Best Practices (V3 / ITIL4). Minimum ITIL Foundation certification.
• Proven leadership experience in defining/strategising, designing, and establishing a Service Desk and Request Practice.
• In-depth knowledge of the role of Service Desk and Request Management within enterprise environments.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders, including C-Level executives.
• Experience in dynamic operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions, particularly Service Desk channels, AI/ML, automation, and user experience/customer experience integrations.
  
  
  

What you'll get in return

• An initial 6-month contract with the view for extensions
• Competitive daily rate Outside IR35 (via Ltd company)
• Hybrid working available

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
We are looking for a skilled ITSM Consultant with expertise in Incident, Monitoring, and Event Management to spearhead the design and implementation of these practices for a prestigious client. This position will focus on creating effective Event Plans, driving performance improvements, and developing a comprehensive Practice Roadmap. Your responsibilities include (but are not limited to):

• Define and communicate the overall mission of the practice, including its roadmap, goals, objectives, and service definitions to all stakeholders.
• Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted.
• Address and resolve any cross-functional issues that arise.
• Lead the development and agreement of relevant data models.
• Support and inform about the RFP process.
• Deliver an Enterprise Event Plan and Architecture.
• Promote the integration of automation and AI into operational processes.
• Focus specifically on Major Incident Management.
• Apply organisational design principles to Incident and Monitoring and Event Management.
• Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams, and roles.
• Establish monitoring, measurement, and reporting systems for practice performance, presenting insights to senior management.

What you'll need to succeed

• ITIL Certification, foundation v3/v4 being a minimum
• Proven leadership experience in establishing an Incident and Monitoring and Event Management practice.
• Experience in fast-paced operational settings with evolving timelines and requirements.
• Familiarity with enterprise Service Management solutions and Event Management/Observability tooling, including AI/ML and automation integration.
• Experience with BMC Helix and ITSM toolsets/ticketing systems

What you'll get in return

• An initial 6-month contract with the opportunity for extension
• Hybrid working
• A competitive daily rate outside IR35

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Senior New Business Advisor

Full Time Fixed Term Contract, Ends 30/09/2025

Benefits: Salary starting from £24,327, company car, pension scheme, 27 days holiday and so much more.

Closing Date 2nd December 2024

We are looking for a Senior New Business Advisor to join the team on a fixed term contract basis until September 2025. This role offers a wide range of benefits and the opportunity to expand your own knowledge and understanding surrounding VWFS (UK) LTDs customer and product base. This role is full time at 35 hours per week but there will be an element of shift work covering weekends and evenings on a rota basis.

The New Business department is responsible for the processing of over 500,000 contracts which include applications for finance and service plans. As one of the main contact points for our retail partners our New Business Centre (NBC) plays a crucial role in ensuring that VWFS UK are recognised and respected as the best in the automotive financial services sector by our customers and stakeholders. As a Senior New Business Advisor you are expected to be a subject matter expert within the department, available for points of escalation and expertise offering support and guidance to team members.

What you will be responsible for:

• Take full ownership and use initiative to resolve Retailer queries within first contact resolution and deliver a personal service making VWFS feel easy to do business with.
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint and utilising the "Limits of Authority" matrix where appropriate.
• In accordance with Financial Conduct Authority (FCA) regulation, where a query cannot be resolved at first instance this is required to be correctly noted in the relevant complaints software programme and escalated as appropriate.
• Provide clear and concise process expertise on a defined range of processes and be recognised by others as a point of contact for advice, guidance and process improvement.
• Deputise for Team Leader and support on an ongoing basis where appropriate
• Be pro-active in coaching your team to support performance and personal development areas
• Demonstrate role model behaviours aligned to the VWFS values and 6 Treating Customers Fairly (TCF) outcomes as defined by the FCA.
• Provide support and guidance with the training and induction of new advisors including supporting the delivery of training and initial embedding of skills in new advisors.
• Be proficient in multiple systems in order to achieve right customer outcomes.
• Working to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of New Business provision and Customer experience.
• Understand and adhere to all regulatory and both internal and external compliance based requirements. Including but not limited to identification and verification (ID&V) process and financial crime.
• Add value on every interaction and ensure that retailers are armed with the right level of appropriate information to support the creation of a strong and trusted relationship between VWFS and the Customer.
• Actively representing the New Business department as a 'Brand Champion' with each of the brands to provide visibility and awareness of Brand objectives, achievements and plans.

You will have the following skills and experience:

• Strong customer service focus essential and a customer friendly manner at all times
• Able to demonstrate systematic thought processes.
• Able to cope with pressure and meet deadlines, and to work a flexible working pattern incl. evenings and weekends plus some Bank Holidays
• Full PC literacy essential
• Excellent written and spoken communication capabilities
• Previous customer service centre, call centre or finance company experience is desirable
• An understanding of VWFS customer base and product offerings.
• An understanding of the Data Protection Act and Consumer Credit Act is desirable

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything you need to support you being your 100% self during our recruitment process let us know and we will support you as best we can.

Business Operations Executive

Full Time Permanent

Salary and Benefits: starting from £26,447 - £28,000 company car scheme, generous pension scheme and 27 days holiday plus bank holidays

Closing Date: 2nd December 2024

About the role

Reporting into the Business Operations Team Manager, this role has the pivotal purpose of executing the implementation of products and services for all Sales channels including Retail, Fleet and Digital. Our successful Business Operations Executive would be involved in the application and operation of remuneration models for various business strategies. They will assist in the accurate delivery of all New and Used campaign business and the management of any campaigns launched - delivering £762 million Financial Margin in the business and 319,950 volume of Finance cases.

The successful candidate will need to be able to evidence strong numerical skills and attention to detail. The ability to manage various deadlines at once and previous experience in analysing data through a variety of different methods.

Responsibilities may include:

• Effectively launch the campaigns into our Point of Sales and Digital systems to ensure products and services meet commercial objectives and targets balancing volume and margin.
• Price campaigns to support Indirect team opportunities using a pricing model supplied by other parties.
• Establish relationships with multiple areas of the business to support the Campaign Development Team in the execution of Purchase and Lease product propositions including Commit To Purchase, Value Added Products and Ecommerce initiatives.
• Support the Business Operations Team Manager to ensure key operational controls are in place to protect business and commercial interests of the company are executed effectively.
• Ensure FCA regulation and Golden rules of Dealer Remuneration are met by acting compliantly and ensuring VWFS product policies are upheld and are reflective of the product portfolio in Point of Sales system.
• Manage control mechanisms across all campaign type launches to ensure that we meet desired go live targets for our Brands, Dealers and Digital partners.
• Raise payments and produce robust reporting and analysis in support and liaison with Sales and Finance teams ensuring month end reporting is delivered successfully.
• Manage the VWG outlet Termination & Acquisition process in CoL for Retail, Fleet and Digital business including Loyalty Online data configuration to ensure accurate representation for all Retailers, Brokers and Digital Partners.
• Effective execution of cross functional processes for the Brand Management department and maintaining effective relationships with in-house and 3rd party suppliers, multiple line IT support teams ensuring that processes are adhered to.

Skills and Experience

• Ability to adapt to ever changing demands and requirements to meet our customer obligations
• Proven track record in utilising problem-solving skills to see a problem through to a proposal and then resolution
• Strong numerical skills and utilise this to support Commercial thinking
• Experience in demonstrating analytical capabilities using multiple tools such as Excel and Business Objects
• Proven ability to produce accurate work within a fast-paced environment
• Focussed and committed with a keen eye for detail
• Ability to communicate effectively in both written and verbal formats to various levels including Board level if required.
• Ability to challenge the norm and the confidence to suggest improvements in a constructive manner
• Ability to work well within a dynamic, high delivery team that work to a common goal
• Ability to cope under pressure and deliver multiple tasks in deadline driven environment

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Collections & Recoveries Specialist Advisor

Full Time Fixed Term Contract until October 2025 & Full Time Permanent Opportunities available

Milton Keynes (Hybrid)

Salary from £26,000 - £30,000 per annum dependant on experience

Benefits: Company Car Scheme, discretionary bonus, generous pension, 2 loan cars for friends and family, 27 days holiday in addition to statutory bank holidays plus much more!

Closing Date - 2nd December 2024

Are you an experienced Customer Services Professional looking for a new position? Do you have experience in dealing with vulnerable customers or dealing with complex complaint cases? If you are thorough in your approach with an investigative nature whilst being able to empathise with the customer, we want to hear from you.

The application process for this role will involve and online application followed by an Assessment Morning at our offices in Tongwell, Milton Keynes.

As a Collections & Recoveries Specialist Advisor at Volkswagen Financial Services you will benefit from being part of a great team, representing iconic brands and driving your very own VW Group company car!!

We are a customer focused regulated business and comply with the FCA and Consumer Duty standards. Our priority is to ensure that our customers who display characteristics of vulnerability receive fair and appropriate support.

In the role of Collections & Recoveries Specialist Advisor you will a subject matter expert and provide good customer outcomes by managing a large number of complex cases. You will be talking to our most vulnerable customers identify risks and taking ownership to proactively support their needs. Using your expert knowledge, interpersonal and influencing skills you will strive to deliver on good customer outcomes whist meeting the business need. We are looking for new colleagues who are not only able to deliver excellent customer service to our most vulnerable customers but also able to handle complex investigations, root cause analysis and make independent remediation decisions taking into account not only the customers needs but also the businesses.

About the role:

• Caseload management of complex matters. Working with vulnerable customers and managing complex cases to achieve the best outcome for all parties. This may require thinking outside the box to provide Tailored support for individual customer needs
• Handling customer dissatisfaction in an appropriate and professional manner and adhering to our complaints/escalation process. Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint.
• Identifying and driving improvements to maximise the identification of and service to vulnerable customers.
• Take ownership to investigate customer circumstances and root cause analysis, considering all options available
• Be an escalation point for complex issues whilst demonstrating empathy, compassion and negotiation skills
• Take ownership for key processes to ensure they are managed within the service levels agreed
• Management of the arrears process and work with third parties Stakeholder management which includes close working relationship with Operational Compliance Managers, Training, Root Cause, Optimisation Leads and Quality Assurance Team, external solicitors, repossession agents and debt collections agencies where appropriate.
• Guide customers through a range of processes using various communication channels (e.g. Telephony, White mail and E-mail). Supporting customers who are facing financial and personal difficulties over the telephone and via written communication to effectively understand their individual circumstances.
• Continually review customer circumstance to make informed decisions
• Escalate highly complex queries that cannot be resolved at first instance

Skills and Experience Required:

• Proven customer services experience ideally within financial services but not necessary, we will consider other customer service experience.
• Competent in using multiple systems including MS Office, CRM and telephony systems
• Excellent written and verbal communication skills
• Ability to work to service levels and quality measures.
• Confident in talking to customers and managing complex cases
• Excellent negotiating and influencing skills
• Ability to work under pressure within a deadline environment
• A clear understanding of the FCA regulations and vulnerable customer guidance
• Demonstrates emotional intelligence, resilience and empathy
• Strong teamwork skills whilst maintaining individual workload

What's in it for you?

The training is fantastic, and development opportunities are plenty for those who perform well in their roles and wish to grow their career with us. For many of our people, the big attraction to working here at VWFS is the opportunity to represent leading automotive brands in a fantastic working environment with a strong and supportive team.

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can.

Full Time Permanent opportunity working 35 hours per week with one day minimum in our office in Milton Keynes however, you need flexibility to do more than this and it's beneficial for you and your learning to be in more frequently than this

What's in it for you? salary from £27,590, company car, healthcare, pension, discretionary bonus, 27 days holiday in addition to a bank holidays + lots more through our benefits portal

Would you like to join us as a Junior Software Engineer? You can join the team and support us on our journey of re-architecting our legacy applications into a modern, cloud hosted finance platform. You will be working within a supportive team who will look to develop you and your skills so, if you have already started in a role like this our team will help you to take your Software Engineering career to the next stage

This is what one of our previous Junior Software Engineer's had to say about their role:

"I enjoy my work as a Junior Software Engineer. The team is super supportive and has a ton of experience which makes learning a breeze. There's always something new to pick up and I enjoy collaborating with different people across the business every day."

This exciting opportunity offers the chance for you to work for a fantastic brand and to help shape our digital future

Closing date will be Friday 29th November

About the role

As a key part of the scrum team, you will help to reshape the company's core products, working on green and brownfield solutions using the latest technologies

You will play an important role in the product lifecycle, contributing to design, from development to delivery through our automated deployment pipelines

About you

You may have already started your Software Engineering career, you're a good communicator, great collaborator with either commercial experience of C# / .net or a strong relevant degree e.g., Computer Science / Software Engineering (minimum 2:1) and a desire to work in our tech stack. You will have strong problem-solving abilities and an unquenchable thirst for knowledge

Tech Stack

• C# .Net Core
• Typescript
• React
• Web API
• Kubernetes / Docker / Rancher / Istio
• AWS / Azure
• GIT
• SQL / NoSQL

Working Principles

• REST
• SOLID
• TDD
• Agile / SCRUM
• CI / CD
• DevOps

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

Full time permanent opportunity

In this team we have started to work 2-3 days in the office in Milton Keynes which works well and would be expected of you too

Closing Date is the 13th December

What's in it for you?

Salary up to £59,000 Company Car scheme with a car worth up to £48,250 and 2 family members can take advantage of our loan car scheme, discretionary bonus, healthcare, pension and 27 days holiday in addition to statutory bank holidays plus much more!

Fantastic opportunity to join us and support our company wide data initiative as a Data Engineer. You will develop, construct, test and implement data structures - such as data warehouses. The data is intended for data initiatives, including decision led analytics and operational use

You'll be responsible for delivering against the company-wide data strategy, using iterative solutions to demonstrate the future capabilities of data engineering. Utilising a unique set of skills and applying innovative approaches to data preparation, this role is expected to optimise and prepare current data structures to satisfy business outcomes, plus work closely with the data working group to architect VWFS' future data target state. You will lead on data initiatives and ensure optimal data delivery architecture is consistent throughout ongoing projects. You will be key in building and managing the data pipelines that enable efficient and reliable data integration, transformation, and delivery for all data users across the enterprise

Knowledge and experience you have that enables you to add value:

• You bring advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases
• Modelling, building and optimising 'big data' data pipelines, architectures and data sets
• Stakeholder management and strong communication which means you get to the root of a problem and ensure the correct priority and resources are available to resolve the issue
• Strong communication skills and you can present complex data and arguments in a way that is accessible to everyone
• Performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement
• Proven experience in Data Engineering and BI development, building processes supporting data transformation, data structures, metadata, dependency and workload management
• A successful history of manipulating, processing and extracting value from large disconnected datasets
• Working knowledge of message queuing, stream processing, and highly scalable 'big data' data stores
• Supporting and working with cross-functional teams in a dynamic environment
• Strong Enterprise Data Management skills across data engineering
• Ability to resolve issues through strong problem solving skills: root cause analysis; engaging people from multiple business areas and IT teams
• Excellent project management and organisational skills
• You have a tenacious approach, you're focused and determined to get the job done effectively, overcoming any challenges you encounter
• If you also had previous experience in Financial Services, Automotive Finance or retail consumer finance (B2C) and Agile certification this would be a great advantage

Tech Skillset essentials you must have:

• Expertise in ETL/ELT with industry standard tools: Informatica IPS/Cloud and SAP Data Services
• A high level skill in data reporting: SAP Business Objects with ability to support our business or data consumers for their reporting and business needs
• A high level of knowledge and experience in SQL - preferably PL/SQL
• Experience in Tableau and knowhow of Power BI and Qliksense
• Proven experience of building data models, doing end-to-end Data Engineering and reporting working with diverse stakeholder(s).
• You have knowledge and experience of Python - supporting Data Engineering or Data Science and Insights team
• Training or Certification in any of the above Tech Stack or in Enterprise Data Management would be seen as a plus

It would be great if you had these too but not essential:

• Other data tools: Hadoop, Spark, Kafka and so on
• Relational NoSQL databases, including Postgres and Cassandra
• Knowledge and experience of data pipeline and workflow management tools: Azkaban, Luigi, Airflow, etc
• AWS cloud services: EC2, EMR, RDS, Redshift
• Stream-processing systems: Storm, Spark-Streaming, etc.
• Experience with object-oriented/object function scripting languages: Java, C++, Scala, etc
• Strong Machine Learning, AI and Data Mining skills working with structured and unstructured dataset.

This is what you will be doing:

• You'll coach and upskill the Business Information (BI) Development team to enable the use of unique innovative data preparation methods, to increase readiness for future target states
• Design and develop data pipelines that extract data from various sources, transform it into the desired format, and load it into the appropriate data storage systems
• Demonstrate data preparation methods enterprise wide, giving insight into the future capabilities required to move the company forward, as aligned to strategic data goals
• You will mentor junior members of the BI Development team to ensure their skills are kept up to date in line with the latest standard BI development techniques
• Define and support creating and maintaining optimal data pipeline architecture to allow development teams to deliver solutions sooner and safer
• You're responsible for assembling large, complex data sets that meet functional / non-functional business requirements
• Lead the Identification, design, and implementation of internal process improvements to allow better value sooner through increased throughput of new developments
• Act as technical lead in automating manual processes, optimising data delivery and re-designing infrastructure for greater scalability within the data environment
• You'll lead the development of the infrastructure required for optimal extraction, transformation, and loading of data from a wide variety of data sources using Structured Query Language (SQL) and Amazon Web Services (AWS) 'big data' technologies
• Build analytics tools that utilise the data pipeline to provide actionable insights into customer acquisition, operational efficiency and other key business performance metrics
• Work with stakeholders including Product and System teams and Data Scientists in HQ to assist with data-related technical issues and support their data infrastructure needs
• Ensure VWFS UK data is kept separated and secure across national boundaries through multiple data centres and AWS regions
• Create data tools for Data Analysts and Data Scientists that assist them in building innovative and commercially valuable products
• Collaborate with the IT Architecture team to ensure adherence to systems architecture roadmaps
• You'll assist the BI Manager and Data & AI Technical Product Owner with planning workloads and backlog prioritisation
• Ensure knowledge transfer relating to new pipeline architecture and tools to the Business Intelligence and Analytics team, Application Management Services (AMS) Support and other stakeholders where required

What's in it for you?

A salary up to £59,000 subject to experience and working 35 hours per week. You'll also receive an excellent benefits package including tax efficient company car from day one, 2 additional vehicles for family members after 6 months, annual discretionary bonus and salary review, 27 days holiday with the option to purchase more, access to various health & wellbeing services, private medical insurance after 6 months as well as career progression, professional development and access to LinkedIn Learning

About Volkswagen Financial Services

Our mission is straight forward, we want to be 'The Key to Mobility'. What does that mean? To make getting from A-to-B as easy and simple for as many people as possible. To truly meet the mobility needs of people in a changing world, our offering goes beyond traditional vehicle financing. We do this by providing a range of finance and aftersales products on Volkswagen Group vehicles, as well as developing innovative mobility products designed to solve real problems and support our customers.

Volkswagen Financial Services is committed to being an inclusive employer and we welcome applications from everyone. Diversity and Inclusion is not just a statement for us and we are nurturing an environment where everyone can be their 100% self. If there is anything we can do to support you being your 100% self during our recruitment process, please let us know and we will support you as best we can

What skills and experience we're looking for

We are looking for an energetic and enthusiastic Sports Coach to support the teaching and learning of our pupils. Someone who has a real passion for sport and high but achievable aspirations.

The successful candidate will:

• Deliver creative and engaging lessons, aligned with our curriculum
• Create a supportive and inclusive learning environment where every student feels valued
• Differentiate to meet the diverse learning needs of our students so they can achieve their best (including our pupils in our ASC Units)
• Implement effective behaviour management strategies
• Hold a licence to drive the school minibus, or be prepared to undertake the relevant training/tests

What the school offers its staff

Our sporting history at the school is strong and we wish for this to continue. We are in search of an inspiring role model for our children for this rewarding role. Boulevard Primary Partnership is a federation of three schools located in Conniburrow and Downs Barn, Milton Keynes. The three schools share one governing board and one Executive Head. The schools include 2 nurseries and 2 ASC Units.

We have vibrant and inclusive schools dedicated to providing a nurturing and stimulating environment for our students.

We offer you three good schools with friendly staff and happy children. Please come and have a look around!

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

RPS is looking for an Arboriculturist to join our Landscape Planning Team to cover work broadly in the Midlands. Working both independently and as part of a team you will support the successful delivery of projects at all scales, across a wide range of sectors, throughout the UK to deliver projects that form part of the UK’s response to climate change, housing and infrastructure challenges.

We are working on some of the most exciting Nationally Significant Infrastructure Projects in the UK and internationally, including large scale energy projects as well as major infrastructure, residential and leisure developments. Our renewables work includes solar, offshore and onshore wind, international interconnector and energy storage projects. Our track record in the renewables, transport and net zero carbon means that we gain repeat business across these sectors.

We’re RPS, our projects are all around you. We define, design and manage projects that create shared value to a complex, urbanising and resource-scarce world. Our people are our success. We need people who share our passion on solving the problems that matter. Here you’ll find work that is challenging and rewarding, and you’ll be supported every step of the way.

What you’ll be doing

Our work means that no two weeks are the same, and you will split your time between a desk and being out and about throughout the year. The number and variety of projects is challenging and rewarding. Typically, your work will include:

Attending site and carrying out tree surveys in accordance with BS5837 using tablet-based data capture software
Writing and collating tree related reports, schedules and plans including Tree Surveys, Impact Assessments (AIA) and Method Statements (AMS)
Working closely with multi-disciplinary colleagues, project teams and clients advising on tree related matters to solve problems and deliver successful project outcomes

Who we’re looking for

Ideally you will be able to offer some of the following:

· An awareness of BS5837:2012 ‘Trees in Relation to Design, Demolition and Construction to Construction – Recommendations’

· Good tree identification and an understanding of tree morphology and management

· Experience carrying out tree surveys and preparing reports including Impact Assessments (AIA) and Method Statements (AMS)

· Be proficient in Microsoft Office and AutoCAD and / or similar tree related software

· Be able to work as part of a multi-disciplinary team and under your own initiative to deadlines

We work on a national basis and as such you will need to be willing to travel for work

What’s in it for you?

We’re proud to be an accredited ILM training provider, internationally recognised and providing robust fully accredited professional training programmes - to master’s degree level professional qualifications in leadership & management and executive coaching & mentoring, we support learning and development for everyone.

We understand the need to work flexibly, with agile offices and hybrid working offered as standard, we’re happy to talk about flexible working. This is a workplace that works for you.

We encourage and value different ideas, perspectives, and styles of thinking. We need a mix of experiences and skills to develop the most innovative ideas. We respect one another and recognise the potential and contribution of everyone. You’ll be joining a diverse community and a company that puts its people first and prioritises their wellbeing.

What happens next?

The Talent acquisition Team will be in touch to let you know the outcome of your application. If your application is progressed, you’ll have a conversation with one of our recruiters and then there’ll be a two-stage interview process with the Team. All applications will be considered.

We’re RPS, A Tetra Tech company

Representing an exciting new chapter in our business, on 24 January 2023 RPS became a Tetra Tech company. With 27,000 employees in more than 550 offices in more than 120 countries on seven continents, Tetra Tech is a leading, global provider of consulting and engineering services. As a Tetra Tech company, RPS is proud to offer our people market-leading development and project opportunities, helping to solve some of the world’s most complex problems.

We know we develop better solutions together.
That’s why we’re committed to ensuring Fairness, Inclusivity, and Respect in all that we do. For us to live our purpose of creating shared value and to deliver on our promise to ‘make complex easy’ – for us and for our clients, we continue to build a culture where different working styles and experiences can thrive to achieve exceptional results.

We’re proud to be a Disability Confident Employer and work in partnership with Inclusive Employers. We’re also proud to support reservists and their families, having signed the Armed Forces Covenant. An inclusive culture enables our people to do things differently, working in ways to suit them while delivering their best for RPS. That’s why we’ve created working groups as true inclusion is a journey that involves learning, collaboration, and engagement.

Please let us know if you require any adjustments during the interview process, we can then make reasonable changes to support you in performing to the best of your ability.

Proud member of the Disability Confident employer scheme