Total 277 Junior Executive level Customer Service job vacancies in Stoke-on-Trent, Staffordshire, ST5 4DB

Female Care Assistant (Day and Night Shifts)

Harbour Healthcare.

Clement Court Care Home, High Lane, Stoke-On-Trent ST6 6JN

Are you ambitious? Do you want something else? Are you looking for new energy?

We are on the hunt in Stoke for our next amazing Care Assistants!

Our Care teams are the superheroes of the business, supporting our residents and providing peace of mind to families that their loved ones are in the best of care.

But what is important to know, is that you do not need to have had previous experience in this field, nor do you need qualifications – we are happy to work with you to help you become our next superhero care worker.

Female Applicants Only. This is due to the specific requirements of the Care Packages we currently have available in this area. Schedule 9, Part 1, Paragraph 1 of the Equality Act 2010 relating to Work Exceptions and Occupational Requirements applies

We are equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Have you ever asked the question – Why get into Care?


Care is one of the most rewarding jobs you can do.
We can offer Flexible working patterns to suit your needs.
Training and Development opportunities are tailored to you.
Great company benefits.
Real Job satisfaction
You are providing peace of mind for family members.


What are the Tangible benefits for working for Harbour?


Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
Cycle Scheme – up to 39% savings on your bike purchase



FREE face-to-face counselling, for you and your family!
Staff recognition award ceremonies
£30 voucher available every month for the nominated ‘Employee of the month’
Opportunities for training and career progression
Salary Sacrifice Pension scheme



Blue Light Card – up to 50% discount across 100’s of retailers
Access to a FREE eye test and discounted glasses
Cashback card – save up to £500 annually, can be used at over 80 big brands
Wellbeing portal:



FREE meditation series



FREE wellbeing podcasts & live virtual events
FREE mental health support programmes
FREE workout plans
FREE Live digital gym classes
FREE mindset and wellbeing series



Seasonal Company events, competitions and incentives
Refer a friend scheme – earn up to £250 when referring a friend to work for Harbour Healthcare
On-site parking


The duties are varied, and no two days will be the same. Our residents are individuals, and they all deserve to be treated as such. However, as a general guide, duties may include some support with personal care needs, as well as help to take part in a wide range of special interests and activities that support their health and wellbeing such as arts and crafts, watching the footie, drama, musical evenings, gardening, shopping trips and social occasions.

Who are Harbour Healthcare?

We are a Family run business with 22 Care Homes across the UK and are growing year by year.

Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace.

Having family traditions at heart, our philosophy is actually quite simple. We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.

We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are, -


Humility
Accountability
Achievement
Passion
Integrity


We will give you all the training and support you need, such as obtaining a qualification in health and social care and opportunities for promotion and career growth.

Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 5th year running as well as Disability Confident Committed.

Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.

Interested? – Go on and click that apply button now!

#INDHP

Proud member of the Disability Confident employer scheme

Female Care Assistant (Day and Night Shifts)

Harbour Healthcare.

Clement Court Care Home, High Lane, Stoke-On-Trent ST6 6JN

Are you ambitious? Do you want something else? Are you looking for new energy?

We are on the hunt in Stoke for our next amazing Care Assistants!

Our Care teams are the superheroes of the business, supporting our residents and providing peace of mind to families that their loved ones are in the best of care.

But what is important to know, is that you do not need to have had previous experience in this field, nor do you need qualifications – we are happy to work with you to help you become our next superhero care worker.

Female Applicants Only. This is due to the specific requirements of the Care Packages we currently have available in this area. Schedule 9, Part 1, Paragraph 1 of the Equality Act 2010 relating to Work Exceptions and Occupational Requirements applies

We are equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Have you ever asked the question – Why get into Care?


Care is one of the most rewarding jobs you can do.
We can offer Flexible working patterns to suit your needs.
Training and Development opportunities are tailored to you.
Great company benefits.
Real Job satisfaction
You are providing peace of mind for family members.


What are the Tangible benefits for working for Harbour?


Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
Cycle Scheme – up to 39% savings on your bike purchase



FREE face-to-face counselling, for you and your family!
Staff recognition award ceremonies
£30 voucher available every month for the nominated ‘Employee of the month’
Opportunities for training and career progression
Salary Sacrifice Pension scheme



Blue Light Card – up to 50% discount across 100’s of retailers
Access to a FREE eye test and discounted glasses
Cashback card – save up to £500 annually, can be used at over 80 big brands
Wellbeing portal:



FREE meditation series



FREE wellbeing podcasts & live virtual events
FREE mental health support programmes
FREE workout plans
FREE Live digital gym classes
FREE mindset and wellbeing series



Seasonal Company events, competitions and incentives
Refer a friend scheme – earn up to £250 when referring a friend to work for Harbour Healthcare
On-site parking


The duties are varied, and no two days will be the same. Our residents are individuals, and they all deserve to be treated as such. However, as a general guide, duties may include some support with personal care needs, as well as help to take part in a wide range of special interests and activities that support their health and wellbeing such as arts and crafts, watching the footie, drama, musical evenings, gardening, shopping trips and social occasions.

Who are Harbour Healthcare?

We are a Family run business with 22 Care Homes across the UK and are growing year by year.

Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace.

Having family traditions at heart, our philosophy is actually quite simple. We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.

We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are, -


Humility
Accountability
Achievement
Passion
Integrity


We will give you all the training and support you need, such as obtaining a qualification in health and social care and opportunities for promotion and career growth.

Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 5th year running as well as Disability Confident Committed.

Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.

Interested? – Go on and click that apply button now!

Proud member of the Disability Confident employer scheme

Female Care Assistant (Night Shifts)

Harbour Healthcare.

Clement Court Care Home, High Lane, Stoke-On-Trent ST6 6JN

Are you ambitious? Do you want something else? Are you looking for new energy?

We are on the hunt in Stoke for our next amazing Care Assistants!

Our Care teams are the superheroes of the business, supporting our residents and providing peace of mind to families that their loved ones are in the best of care.

But what is important to know, is that you do not need to have had previous experience in this field, nor do you need qualifications – we are happy to work with you to help you become our next superhero care worker.

Female Applicants Only. This is due to the specific requirements of the Care Packages we currently have available in this area. Schedule 9, Part 1, Paragraph 1 of the Equality Act 2010 relating to Work Exceptions and Occupational Requirements applies

We are equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Have you ever asked the question – Why get into Care?


Care is one of the most rewarding jobs you can do.
We can offer Flexible working patterns to suit your needs.
Training and Development opportunities are tailored to you.
Great company benefits.
Real Job satisfaction
You are providing peace of mind for family members.


What are the Tangible benefits for working for Harbour?


Discounts on Shopping, Fashion, Days out, Travel, Entertainment and lots more!
Cycle Scheme – up to 39% savings on your bike purchase



FREE face-to-face counselling, for you and your family!
Staff recognition award ceremonies
£30 voucher available every month for the nominated ‘Employee of the month’
Opportunities for training and career progression
Salary Sacrifice Pension scheme



Blue Light Card – up to 50% discount across 100’s of retailers
Access to a FREE eye test and discounted glasses
Cashback card – save up to £500 annually, can be used at over 80 big brands
Wellbeing portal:



FREE meditation series



FREE wellbeing podcasts & live virtual events
FREE mental health support programmes
FREE workout plans
FREE Live digital gym classes
FREE mindset and wellbeing series



Seasonal Company events, competitions and incentives
Refer a friend scheme – earn up to £250 when referring a friend to work for Harbour Healthcare
On-site parking


The duties are varied, and no two days will be the same. Our residents are individuals, and they all deserve to be treated as such. However, as a general guide, duties may include some support with personal care needs, as well as help to take part in a wide range of special interests and activities that support their health and wellbeing such as arts and crafts, watching the footie, drama, musical evenings, gardening, shopping trips and social occasions.

Who are Harbour Healthcare?

We are a Family run business with 22 Care Homes across the UK and are growing year by year.

Inclusion is how we unleash the power of diversity. We strive to foster belonging and empowerment at work. Harbour Healthcare listen and engage with our diverse communities, and we value teamwork within our diverse workplace.

Having family traditions at heart, our philosophy is actually quite simple. We strive to provide an excellent standard of care to our residents, treating them with complete dignity and respect.

We are looking for people who care regardless of qualifications or experience. We care more about you sharing and demonstrating our values, which are, -


Humility
Accountability
Achievement
Passion
Integrity


We will give you all the training and support you need, such as obtaining a qualification in health and social care and opportunities for promotion and career growth.

Harbour Healthcare have won many accolades and awards over the years from carehome.co.uk Top 20 Awards, now for the 5th year running as well as Disability Confident Committed.

Please note that all our positions require an Enhanced DBS check in relation to Children and Adults.

Interested? – Go on and click that apply button now!

#INDHP

Proud member of the Disability Confident employer scheme

**Advert will close early once sufficient number of applications is reached**

We are excited to offer opportunities for a band 2 member of staff to join the Discharge Hub team at North Tees and Hartlepool NHS Foundation Trust.

The successful candidate will be expected to work as part of a multidisciplinary team, assisting with the delivery of therapy and rehabilitation to patients who are referred to therapy services.

To provide support to the multi professional team by undertaking appropriate duties following assessment and planning of requirements by a registered nurse. Additionally to provide support by undertaking non nursing and ancillary duties.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.



We recruit for values and “Together we are North Tees & Hartlepool”

As this is a Trustwide post, the successful candidate may be required to work between the Stockton and Hartlepool localities.

You will be expected to work flexibly and if required be available for both extended day and seven day working. In return we will provide you with robust induction support and the opportunity to develop with the guidance of experienced Senior staff. We actively support CPD. We pride ourselves on the friendliness of our service.

We are looking for applicants who are dedicated yet flexible in their approach and possess the aptitude to adapt quickly to new situations.


This advert closes on Tuesday 26 Nov 2024

We are seeking an enthusiastic Learning Support Assistant to join our dedicated team. In this role, you will support our students with patience and sensitivity, contributing to our School’s mission.As a member of our friendly Learning Support Team, you will help students actively engage in both academic and social activities. We value and respect individual differences, viewing them as opportunities rather than obstacles to achievement.
The ideal candidate will be proactive, confident working with young people, and comfortable addressing a variety of educational needs.
We encourage prospective candidates to arrange a visit to our School. Please note, we reserve the right to conduct interviews as applications are received, prior to the advertised deadline.Please refer to the Job Profile and Terms Summary for further information.

What skills and experience we're looking for

About the Role

Come and join the lively and dedicated team at our popular school. We are seeking to appoint an enthusiastic LSA with experience of working with children in a school setting - ideally as an LSA. We offer an extremely supportive community and a full range of professional development opportunities. Our children deserve the best, so if you are passionate about supporting our staff and children with our high expectations then we would love to hear from you.

The successful candidate will need to:

• be passionate about learning
• possess school-based experience of working with children
• be passionate and keen to work with children
• excite and inspire our children
• promote high standards and challenge
• work as a flexible member of a team
• display energy, imagination and initiative
• manage the physical demands of a busy role working with active children

What the school offers its staff

As part of Portico Academy Trust, Friars Primary School can offer you:

• A friendly and supportive atmosphere where everyone is valued and everyone matters
• A nurturing environment with wonderful children who want to learn
• High quality professional development
• Opportunities for cross phase work
• Support and collaboration across our Trust
• A well-resourced school

Visits to the school are welcomed and encouraged. If you would like to learn more about Friars, please contact our school office who will book a time for you to come and see us. Tours of the school will be with a member of our Senior Leadership Team.

Further details about the role

Closing Date:Monday 2nd December 2024, midday

Interviews: Friday 6th December 2024

For further details or an application pack, please contact Mrs Rebecca Sanderson, Director of HR, Portico Academy Trust, Ronald Hill Grove, Leigh-on-Sea, Essex SS9 2JB

Telephone: 01702 987890 x310

Email:recruitment@porticoacademytrust.co.uk

Please include a cover letter with your application form, commenting on how you feel you meet the person specification criteria and providing an insight into your relevant experience.

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. All appointments are subject to an enhanced DBS check and shortlisted candidates should be aware that the school will consider carrying out online searches as part of the due diligence on short listed candidates.

Application Documents

Support Staff Application Form

LSA Job Description

LSA Person Specification

Application Email

Email:recruitment@porticoacademytrust.co.uk

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Required ASAP

Are you passionate about education and supporting teenagers?
Do you have experience of working in a secondary school and could you make a difference working with SEND students?
Do you have skills in Science and /or English?
We are seeking to recruit enthusiastic and motivated Learning Support Assistants to join our Learning Support Team.
The role is to assist and support the integration of students with physical disabilities and / or special educational needs within a mainstream school. You will be supported by strong leadership in the school coupled with a fantastic team spirit and genuine collegiality across the team and across the school.
Staff are engaged with professional development and are supported in exploring new ideas. Sunbury Manor School is a mixed, 11-16 Single Academy Trust. We are proudly comprehensive and serve a wide community on the edge of Surrey and Southwest London, that is vibrant and ambitious. Sunbury Manor has a very clear ethos and you will see it when you visit our school; strong, positive relationships that create an environment where teachers can teach exceptional lessons and students can make exceptional progress.
36hrs per week, Monday—Friday (8:00am—4:00pm). Term-time only.
Please note, all non-classroom based roles are required to undertake a 40-minute lunch duty for which an alternative lunch break will be provided.
We offer an excellent Professional Development programme at all stages of your career, we also offer Westfield 24/7 Employee Assistance Programme, Westfield Health Cash Plan, Westfield Rewards (discounts from hundreds of leading retailers, restaurants and destinations), free gym membership at the neighbouring leisure centre and staff laptop. To apply please use the apply now button and complete the online application form.
Closing date: Monday 25th November 2024 @ 9 am
Interview date: w/c Monday 25th November 2024
We strongly encourage early applications. Applications will be considered as they are received and we reserve the right to appoint before the closing date.
All applicants must have the right to live and work in the UK.
Important information: Please note as part of the schools safer recruitment process we engage with an external provider to complete a full Social Media check on all shortlisted/recruited applicants. The process is a mandatory part of our recruitment process and requires the agreement in advance from the applicant, If you do not/will not give agreement to such searches then please do not apply as we will not be able to further your application.
Sunbury Manor School is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. An enhanced DBS check is required for all successful applicants.

To undertake through each patients individual care plan, those duties delegated by the Team Leader and Case Manager, which the Health Care Assistant has been trained and is competent and confident to perform. These tasks include: - Re-assess patients in receipt of products from the Trust as delegated by SpecialistNurses. Provide support for patients and carers. Be competent in undertaking urinalysis, and obtaining urine specimens. Assist/advise in the completion of bladder charts (frequency and volume diaries). Communicates very sensitive condition related information to patients and relatives with empathy and reassurance. Record personally generated patient interactions and interventions and update them as agreed and instructed. Recommend products as agreed, To deal as appropriate with unpleasant conditions such as exposure to body fluids. Undertake drainage of residual urine (female patients), ( once competency is achieved) Provide emotional care for patients within your specialist sphere of work. In the course of your clinical work provide appropriate help to patients who require physical assistance. Organises own workload in conjunction with team and Trust requirements. Use a computer tablet remotely for all patient records. Record data and evidence of activity as requested via Systm One Provide teaching informally on a one to one basis ie to patients/carers Interpret the combined results from urinalysis, portable bladder ultrasound and bladder charts (frequency and volume diaries), seeking advice from colleagues as appropriate. The Mid and South Essex Integrated Care System (ICS) brings together key health, care, community, and voluntary sector organisations from across our area. Our aim is to work together in partnership to join up health and care services, improving our populations health and wellbeing and reducing health inequalities. One such example of this collaborative work is the launch of our HCA Academy, an ICS initiative between Essex Partnership University NHS Foundation Trust (EPUT) and Mid and South Essex NHS Foundation Trust (MSEFT) to support the incoming Health Care assistant (HCA) workforce. The academy models a one workforce cross system approach to the onboarding, induction, education and experience of Healthcare Assistants. To support this one workforce model the successful candidate for this post will be required to attend our 5 day (Monday to Friday) face to face Induction Programme at our MSE ICS Education Hub at Brentwood Community Hospital. Your start date will therefore fall on one of two of the HCA Academy induction dates across the month, which will be discussed and agreed during the recruitment process. Our HCA Academy Induction programme has been designed to train and support the successful candidate through the early stages of their employment at EPUT and will provide opportunities to enhance skills, knowledge and experience. Further information will be provided post interview. This will be followed by an additional 5 day (Monday to Friday) EPUT corporate / mandatory training welcome. (EPUT Welcome will be varied between face to face and virtual delivery).

This post represents an exciting opportunity for an individual to join a team of staff at Keele University Sport Centre. The prime function of the Sports Centre is to promote health and wellbeing by providing excellent sport and exercise opportunities for our Students, Staff and Local community.

The successful candidates will have access to the following benefits:
• A staff development plan and training opportunities.
• 30 days holiday, plus up to 5 discretionary days and bank holidays (pro rata for part-time staff)
• Access to a wide range of campus facilities including shops, day nursery, sports centre, eateries, library, and chapel.
• Excellent pension scheme.
• Cycle to Work scheme, subject to eligibility.

The successful candidate will be required to undertake a range of duties in all areas of the facilities, which will include cleaning, control of facilities, assembling and dismantling of equipment. You will be responsible for overseeing the general safety and behaviour of users to prevent injury, misuse and damage to facilities.

An awareness of health and safety is essential, and the candidate will also be willing to work towards a First Aid at Work certificate and once qualified assist in carrying out first aid.

The successful candidate will enjoy making a difference to every person who walks through our doors, displaying strong communication and excellent customer service. You will ensure that the sports centre is always presented at its best providing a safe and clean environment.

This post will typically work 5 days out of 7 in a working week.

The Benefits
The University recognises that its success depends upon the contribution and dedication of its talented staff. In return, we have a competitive benefits package available, including:
• Competitive rate of pay with annual increments within the grade (Keele Spine)
• Generous annual leave entitlement with opportunities to purchase additional leave
• Excellent staff pension scheme
• Access to continued personal, professional and career development
• On site ‘outstanding’ nursery
• Discounted health & fitness facilities on site
• Cycle to work scheme (subject to eligibility)

The University
Keele University is renowned for its exciting approach to higher education, innovative research, beautiful campus, strong community spirit and excellent student experience. With a turnover in excess of £170 million, over 12,500 students and a total staff of approximately 2000, the University provides high quality teaching across a wide range of academic and vocational subjects and promotes world-class research. Further information can be found at https://www.keele.ac.uk/about/

The University is committed to operating flexible working practices wherever possible.

Keele University values equality and diversity across our workforce and to ensuring our staff community is reflective of the diversity of our student population. In support of these commitments the University welcomes applications from individuals of Black, Asian and ethnic minority backgrounds for all roles.

Please note this appointment is subject to medical clearance by the University’s Occupational Health provider.

For full post details and to find out more about working at Keele please visit: www.keele.ac.uk/vacancies

Keele University employees wishing to apply should login to Employee Self Service and click on the 'View current vacancies' link.

Previous applicants need not apply.

Interviews will be held on: 12th December 2024

Proud member of the Disability Confident employer scheme

SEN Teaching Assistant Job Vacancy, Location: Kidderminster, Worcestershire

Benefits:
Salary: £21K - £22,900 per annum, Actual Salary
Contract Type: Full Time, Permanent, Term Time Only
Hours: 40 Hours per week
Pension, Life Assurance, Health Plan
High Street Discounts
Opportunity to Gain Fully Funded Qualifications
Continuous Professional Development
About the Employer:
We are proud to be partnered with one of the UK's leading providers of Specialist Education Schools & Colleges (SEND) for Children, Young People, and Adults. The employer offers comprehensive support for a diverse range of needs, including Autism (ASD), ADHD, Social, Emotional, Mental Health, Learning Disabilities, and additional complex needs or disabilities. Their commitment to delivering high-quality care and education makes them a trusted name in the sector.


Job Description:
As one of our new SEN Teaching Assistants, your role will be to support our children with their learning and general wellbeing to ensure every child has the best opportunity to reach their full potential in a caring and safe environment. Where necessary, this may include supporting with care needs from time to time, as well as positive behaviour management, adopting a tailored approach to the individual child.

Key Responsibilities:

Establish a warm, caring, and supportive relationship with pupils to help them feel safe and enable them to enjoy and learn during their time at the school.
Promote and encourage independence and personal development in pupils and maintain high expectations of behaviour at all times.
Support the class teacher and contribute to providing high-quality, challenging, and differentiated educational activities and experiences through supporting the teaching of a broad and balanced curriculum aimed at pupils achieving their full potential in all areas of learning.
Qualifications and Personality:

Ideally relevant qualifications or experience in education or childcare.
A caring and patient personality with a strong commitment to supporting children with special educational needs.
Excellent communication and interpersonal skills.
The ability to work collaboratively as part of a team.
A proactive approach to professional development and a willingness to undertake further training as required.
Compliance
Successful applicants will be subject to pre-employment safeguarding checks including an enhanced disclosure and barring service (DBS) check.

This post is exempt from the Rehabilitation of Offenders Act 1974, and the employer is permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.

About Us:
Social Care & Education Jobs is a National Permanent Recruitment Agency for the Adult Social Care, Children's Social Care & Specialist Education Sector. With over 20 years of experience, our registered manager-owned and led agency is passionate about the sector and dedicated to supporting both candidates and providers.

Apply now to join a team that is dedicated to making a difference in the lives of children and young people.

Do you thrive on delivering excellent customer service and making a real difference every day?

Do you enjoy injecting your excellent interpersonal skills to build relationships with customers to provide the service they deserve?

Then read on to learn more about our exciting role on offer

You will join our vibrant and welcoming/supportive Contact Centre team who are proud of the high level of service we provide for our customers.

We are a people business – excellent customer insight and experience needs to be at the heart of everything we do. Customers today have high expectations; their experience of using council services should not be second rate. We aim to meet customer needs by giving consistent information, advice and support at their convenience. Our customer model is built on the following principles

• A service that offers ease of access and intuitive navigation

• Consistent and high-quality contact management

• A service driven by customer insight and demand analysis

• A service that is delivered through appropriate delivery channels

• A service which has resilience and scale

• A service that is efficiently delivered

Main Responsibilities

As the first point of contact for our customers, you will use your excellent communication skills and professional and friendly manner to support customers with queries or complaints.

You will be required to listen, probe and investigate enquiries to determine the underlying needs of the customer, escalating queries where necessary

You will be required to work using your own initiative and judgement as well as work effectively as part of a team.

You will respond to customer queries through different channels such as telephone, e-mail and web chat

The Ideal Candidate

We are looking for you to,

• have experience in a customer facing environment ideally in a contact centre
• be passionate about delivering the best customer service possible
• be able to use own judgement to resolve queries and complaints quickly and effectively
• have excellent listening skills and an empathetic approach when addressing issues or complaints
• be self motivated and able to work under pressure
• be able to contribute new ideas to help deliver personal and team performance

The hours of work are 9.00 -17.00 Monday to Friday

The position is fixed term role for two years

Successful candidates will be supported to develop in this role through a week’s comprehensive training in our Stafford office as well as continuous support and development to enable you to reach your full potential and enhance your career.

Interviews will take place in the two weeks following this advert closing.

For further information about this role please email Charlotte Pinks, Customer Service Team Leader - charlotte.pinks@staffordshire.gov.uk

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

Proud member of the Disability Confident employer scheme

The Bishop Wand Church of England School is a creative and vibrant learning community where students receive the encouragement and support to become successful, determined and confident young people.
As the Pastoral Support Assistant for a Key Stage, you will be responsible for providing day to day support to the Heads of Year and Pastoral Team, liaising with staff, students, parents and external agencies in relation to student support issues as required. The post holder will provide support for our inclusion room, sharing with other staff the supervision of students during the time they are working in isolation. The ideal candidate will enjoy working directly with students, supporting them with a firm but compassionate manner.
The successful candidate will have excellent organisational and interpersonal skills as well as the ability to foster effective professional working relationships with students, teachers and external bodies alike. Outstanding administrative, planning and organisational skills are essential to this post as is the ability to demonstrate a high standard of confidentiality, presentation and attention to detail.Please refer to the Job Profile and Terms Summary for further information.

Hourly Pay:£13.50 - £14.91 Location: Clacton Shift: Monday- Sunday nights 9pm-8am As a Sonderwell Complex Care Assistant, you can make a real difference to people’s lives, by caring for their complex needs and enabling them to live the life they choose. You’ll join a supportive team, that’ll provide all the training and development you need to support your client, helping you get the most out of this rewarding and fulfilling role. Your role Everyone is different. That’s the simple truth at the core of our approach to care. And the care opportunities we offer are different, too, from taking clients to medical appointments or helping them get up in the morning, to spending a full twelve hours helping them through their day. Whatever you choose, you’ll be there to look after that person’s unique needs. What’s hugely important is your ability to build a connection with the people you’re caring for. And, of course, you’ll need to be able to handle the physical aspects, too. As part of the role, you will be required to have experience in the following: Peg feeding Oral suctioning Tracheostomy care Tracheal suctioning Oxygen therapy Personal care This individual lives at home with his family and beloved dog. He enjoys watching his favourite television series and movies, as well as writing online blogs and reviews. He is a big fan of wrestling shows and stars, but he understands if others don't share his passion and is willing to educate them. This young man requires assistance to live his daily life in a way that promotes independence and autonomy. A well-established team of carers is currently in place, and they are seeking a new staff member to complete the team. During the night, there is time for staff to relax and engage in conversation with him while he writes and prepares for bed. If you are seeking a caregiving role that is enjoyable and filled with light-hearted banter, please consider applying. If you have the patience and flexibility to meet people on their level, we’ll support you in providing the care they deserve. Supporting you Being a Sonderwell carer isn’t just about caring. It’s about being good with people, too – being able to gain the trust of clients and their families. That’s why, if you have a caring personality and some relevant experience, we’ll give you access to online and classroom training in specific complex care needs, as well as the chance to study for a relevant NVQ. Depending on the client, you may be working on your own or part of a team. If you wish and have the availability, you could provide to support more than one client. Before you start, you’ll have the chance to meet your client and their family. And when you do, you’ll have day-to-day support with a Care Co-ordinator or Nurse Manager always on hand to answer your questions. You’ll also be able to access our ‘Carer App’ which is a fantastic source of insight and information. In short, we’ll give you all you need to get the most out of this rewarding and fulfilling role. What we can offer you Each of our clients has individual needs, so whether you’re looking for full-time or part-time hours, night shifts or day shifts, we can offer an opportunity to suit you. We’re continuously developing our benefits package to help you get more out of your role with Sonderwell. What’s more, if you recommend someone who joins us, you could also receive a referral payment. And our employee assistance programme means you’ll have access to support that is focused on your well-being. We are open to all We’re committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered. We believe that diversity in our workforce drives excellence, and we work hard to create an environment that reflects the diverse communities we serve. We welcome and encourage applications from individuals of all backgrounds and, where possible, we’ll provide accommodations for those applicants with disabilities. Ready to join our team? Apply now! If you’re excited about what a career in care can offer and believe you are a great fit for this role, we want to hear from you! Click the "Apply Now" button below to submit your application. If you require any adjustments to be considered throughout the interview process, please let us know. We are committed to providing the necessary accommodations to ensure a fair and equitable hiring experience. #Sonderwell #LI-ES1 We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

Hourly Pay: £12.24 - £14.91 Location: Frinton Shift: Monday - Sunday 8pm-8am As a Sonderwell Complex Care Assistant, you can make a real difference to people’s lives, by caring for their complex needs and enabling them to live the life they choose. You’ll join a supportive team, that’ll provide all the training and development you need to support your client, helping you get the most out of this rewarding and fulfilling role. Your role Everyone is different. That’s the simple truth at the core of our approach to care. And the care opportunities we offer are different, too, from taking clients to medical appointments or helping them get up in the morning, to spending a full twelve hours helping them through their day. Whatever you choose, you’ll be there to look after that person’s unique needs. What’s hugely important is your ability to build a connection with the people you’re caring for. And, of course, you’ll need to be able to handle the physical aspects, too. As part of the role, you will be required to have experience in the following: Peg Feeding Seizure Management Epilepsy Oral & Nasal suctioning Medication Administration Nebulizer If you have the patience and flexibility to meet people on their level, we’ll support you in providing the personal care they deserve. Supporting you Being a Sonderwell carer isn’t just about caring. It’s about being good with people, too – being able to gain the trust of clients and their families. That’s why, if you have a caring personality and some relevant experience, we’ll give you access to online and classroom training in specific complex care needs, as well as the chance to study for a relevant NVQ. Depending on the client, you may be working on your own or part of a team. If you wish and have the availability, you could provide to support more than one client. Before you start, you’ll have the chance to meet your client and their family. And when you do, you’ll have day-to-day support with a Care Co-ordinator or Nurse Manager always on hand to answer your questions. You’ll also be able to access our ‘Carer App’ which is a fantastic source of insight and information. In short, we’ll give you all you need to get the most out of this rewarding and fulfilling role. What we can offer you Each of our clients has individual needs, so whether you’re looking for full-time or part-time hours, night shifts or day shifts, we can offer an opportunity to suit you. We’re continuously developing our benefits package to help you get more out of your role with Sonderwell. What’s more, if you recommend someone who joins us, you could also receive a referral payment. And our employee assistance programme means you’ll have access to support that is focused on your well-being. We are open to all We’re committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered. We believe that diversity in our workforce drives excellence, and we work hard to create an environment that reflects the diverse communities we serve. We welcome and encourage applications from individuals of all backgrounds and, where possible, we’ll provide accommodations for those applicants with disabilities. Ready to join our team? Apply now! If you’re excited about what a career in care can offer and believe you are a great fit for this role, we want to hear from you! Click the "Apply Now" button below to submit your application. If you require any adjustments to be considered throughout the interview process, please let us know. We are committed to providing the necessary accommodations to ensure a fair and equitable hiring experience. #Sonderwell We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.

Hourly Pay: £11.55-£14.91 Location: Clacton - On - Sea Day Shift: Monday to Friday 3.30pm-8.30pm plus every other Saturday/Sunday 9.30am-5.50pm As a Sonderwell Complex Care Assistant, you can make a real difference to people’s lives, by caring for their complex needs and enabling them to live the life they choose. You’ll join a supportive team, that’ll provide all the training and development you need to support your client, helping you get the most out of this rewarding and fulfilling role. Your role Everyone is different. That’s the simple truth at the core of our approach to care. And the care opportunities we offer are different, too, from taking clients to medical appointments or helping them get up in the morning, to spending a full twelve hours helping them through their day. Whatever you choose, you’ll be there to look after that person’s unique needs. What’s hugely important is your ability to build a connection with the people you’re caring for. And, of course, you’ll need to be able to handle the physical aspects, too. As part of the role, you will be required to have experience in the following: Oral suctioning Enteral feeding Medication Administration Oxygen therapy Seizure management Epilepsy Seizure Management Rescue Medication If you have the patience and flexibility to meet people on their level, we’ll support you in providing the personal care they deserve. Supporting you Being a Sonderwell carer isn’t just about caring. It’s about being good with people, too – being able to gain the trust of clients and their families. That’s why, if you have a caring personality and some relevant experience, we’ll give you access to online and classroom training in specific complex care needs, as well as the chance to study for a relevant NVQ. Depending on the client, you may be working on your own or part of a team. If you wish and have the availability, you could provide to support more than one client. Before you start, you’ll have the chance to meet your client and their family. And when you do, you’ll have day-to-day support with a Care Co-ordinator or Nurse Manager always on hand to answer your questions. You’ll also be able to access our ‘Carer App’ which is a fantastic source of insight and information. In short, we’ll give you all you need to get the most out of this rewarding and fulfilling role. What we can offer you Each of our clients has individual needs, so whether you’re looking for full-time or part-time hours, night shifts or day shifts, we can offer an opportunity to suit you. We’re continuously developing our benefits package to help you get more out of your role with Sonderwell. What’s more, if you recommend someone who joins us, you could also receive a referral payment. And our employee assistance programme means you’ll have access to support that is focused on your well-being. We are open to all We’re committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered. We believe that diversity in our workforce drives excellence, and we work hard to create an environment that reflects the diverse communities we serve. We welcome and encourage applications from individuals of all backgrounds and, where possible, we’ll provide accommodations for those applicants with disabilities. Ready to join our team? Apply now! If you’re excited about what a career in care can offer and believe you are a great fit for this role, we want to hear from you! Click the "Apply Now" button below to submit your application. If you require any adjustments to be considered throughout the interview process, please let us know. We are committed to providing the necessary accommodations to ensure a fair and equitable hiring experience. #Sonderwell We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.