Total 250 Customer Service job vacancies in Bolton, BL1 1RU

Clinical Support Ensure a safe and tidy working and patient environment, including clinical areas. Undertake a range of duties involving direct patient care, as instructed by registered practitioners and ensure delegated nursing care/treatment is completed effectively Maintain an effective communication network; both verbal, written and electronic, informing professional staff of all matters that would normally be referred to a more experienced person. Assist patients to access and use toilet facilities, and dispose of body waste. Assist in the collection of pathological specimens. Assist with moving patients and equipment within the unit and between wards and departments, in accordance with safe moving and handling techniques. Assist staff with therapeutic and diagnostic procedures by preparing, cleaning and handling equipment when necessary Help maintain materials, equipment and stock, reporting problems and defects in a timely and appropriate manner Respond and provide assistance, as directed by registered staff, in the event of health emergency. Help patients in maintaining emotional wellbeing, personal hygiene, appearance and dignity, observing and reporting any changes to qualified staff. Undertake duties appropriate to the role and patient care needs as follows: Clean and maintain endoscopes in accordance with British Society of Gastroenterology (BSG) guidelines, Trust and departmental procedures Maintenance and use of intricate specialised equipment, i.e. automatic disinfection machines, in accordance with manufacturer and National guidelines, Trust and departmental procedures and conforming with COSHH regulations Train new staff in care and maintenance of intricate specialised equipment Assist in the maintenance of safe working conditions in relation to continual exposure to disinfectant chemicals and bodily fluids Minimise and control the spread of infection within the clinical environment by good basic hygiene and adherence to infection control measures Assist the endoscopist in specific diagnostic endoscopic procedures Assist the Registered Nurse in the care of patients requiring diagnostic endoscopic procedures Communication Establish and maintain relationships with patients/clients, relatives, friends and staff, and participate in supporting patients. Attend departmental meetings as required, to ensure an awareness of developments within the work area. Maintain an effective communication network; both verbal, written and electronic, informing registered practitioners of all matters that would normally be referred to a more experienced person. Assist in maintaining, recording and storing information, including patient records, in line with Trust policy and CNST standards. Meet and welcome ward/unit attendees and familiarise them with the environment. Maintain good relationships with team members, and visitors to the unit. Provide assistance when necessary. Operate and input to computerised systems within the unit. Help maintain materials, equipment and stock, reporting problems and defects to professional staff. Infection Prevention and Control The post holder must comply with all relevant policies, procedures and training on infection prevention and control. Dispose of clinical and other waste, sharps, and soiled linen. Clean and disinfect equipment, as needed. Help prevent the spread of infection by damp dusting as needed. Staff Development. Participate in appraisal. In discussion with line manager, develop an annual Personal Development Plan, to identify Training and Development needs, in line with personal and organisational objectives Sustain and improve own development by using opportunities provided by the Trust. Assist with induction programmes for newly appointed staff. Assist in training new staff in the care and maintenance of equipment Quality and Standards Contribute to developments and improvements within the patient care environment. Assist in improving patient satisfaction, taking every opportunity to defuse and pre-empt possible complaints. Treat all staff, patients, visitors and colleagues with dignity and respect, promote equality and diversity for patients, and others, and respect privacy, dignity, religious and cultural beliefs. Legal and Corporate Responsibilities Be aware of, and adhere to Trust and departmental policies and procedures. Provide statements in respect of untoward incidents, as requested by line manager. Health Safety and Security Assist in maintaining a safe environment for yourself and others, taking reasonable care to avoid injury and co-operate with the Trust to meet statutory requirements. All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following Trust procedure. Ensure Health and Safety legislation is complied with at all times, including COSHH, Workplace Risk Assessment and Control of Infection. Confidentiality: Working within the Trust employees may gain knowledge of confidential matters which may include personal and medical information about patients and staff. Such information must be considered strictly confidential and must not be discussed or disclosed. Failure to observe this confidentiality could lead to disciplinary action being taken. Codes of Conduct and Accountability The post holder is expected to comply with relevant Royal Bolton Hospital NHS Foundation Trust codes of conduct and accountability and the NHS Code of Conduct for senior managers. Safeguarding Children and Vulnerable Adults The post holder must comply with all relevant policies, procedures and training on safeguarding and promoting the welfare of children and vulnerable adults. Valuing Diversity and Promoting Equality The post holder must comply with all relevant policies, procedures and training on valuing diversity and promoting equality. Training: Managers are required to take responsibility for their own and their staffs development. All employees have a duty to attend all mandatory training sessions as required by the Trust. The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.

As part of our commitment to Outstanding Education in Driver Training, we are looking to recruit Fully Qualified L4DERADI Driving Instructors (Educators) to our exceptional dynamic Driver Training Team.

Position: Bank(A Bank worker is defined as an individual undertaking work for the Trust on a casual or ad hoc basis when mutually agreed at the organisation’s request without any commitment on the individual to any fixed number of hours).

Location:Locations throughout North West Ambulance Service region.

Driver Education & Training is delivered across all five geographical areas of NWAS which are.
• Cumbria
• Lancashire
• Merseyside
• Cheshire
• Greater Manchester

Band: Band 6(Plus 12%Paid in lieu of any accrued but untaken holiday at the end of each assignment) Hourly Paid

Are you ready to join our exceptional driver training team at NWAS then we would like to hear from you. We are looking for fully qualified L4DERADI (Diploma in Emergency Response Ambulance Driving Instructor). Successful applicants will be responsible for the delivery of driver education and training across all regions of the North West Ambulance Service.

The unique role will require the successful applicants to deliver driver education and training, including High Speed Driving Regulations check tests, Emergency Response Driving, Rapid Response Vehicle and Patent Transport Service driver training (Approved Driving Instructor qualified required) across all respective areas. It is expected that for effective delivery, the role will include some work activity outside of normal working hours. The role will also include supporting the delivery of all types of driver training and assessment within the education and training field, from new staff inductions to external training.

Applications are invited from candidates that meet the following criteria:
• Existing L4DERADI qualified Emergency Response Driving Instructors, who may, or may not hold a valid DVSA Approved Driving Instructor (ADI) qualification.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Candidates would possess a recognised training/teaching a Certificate in Education & Training (CET) or equivalent e.g Cert. Ed/CTTLS and a Certificate in Assessing Vocational Assessment (CAVA) or equivalent e.g. D32 & D33 or A1.

All applicants must possess a valid and current UK driving licence, including C1 entitlement, for a minimum of 3 years; a maximum of 3 penalty points is permitted.

Applicants should be able to demonstrate a high level of communication and organisational skills. Individuals must also be willing to take a flexible approach to their work patterns to meet training demands.

All applicants must ensure they meet the personal specification before applying.


This advert closes on Monday 23 Sep 2024

You are encouraged to maintain your Covid vaccination status unless medically exempt and will be supported to access information and guidance, to inform decisions that supports vaccine confidence, protects yourself and patients. For further information regarding the key responsibilities of this role please see the attached job description. If you have any further questions regarding this role please do not hesitate to contact us via the information below.

We are looking to recruit a number of High Intensity Therapist.

HIT qualification/CBT diploma or equivalent with post qualification experience delivering CBT for people with common mental health problems.

Accreditation with the BABCP.







Oldham Talking Therapies provides a range of evidenced based interventions for people requiring a psychological intervention utilising a stepped care model. The post is within a busy talking therapies service on a permanent basis.



Staff welfare and professional development is of great importance within our service. To reflect this we offer regular clinical supervision individually as well as peer supervision every month. We provide monthly in house CPD and we provide the opportunity external training wherever possible. Staff are provided reflective practice groups to support wellbeing. Below are links to staff comments from a previous service away day;

https://youtu.be/vOSHqBDkFNE

https://youtu.be/POXXvnbRr_4

https://youtu.be/B_egf5a_fWg



We also offer flexible working opportunities in line with the Trust Policy.



We strive to provide high quality care and support to our clients and have developed a variety of innovative and effective pathways which provides the client access to a range of different treatment modalities and interventions. These pathways support us in meeting the diverse needs of our clients. We encourage staff to be actively involved in the development as well as the provision of these pathways.

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. Were really proud of our#PennineCarePeopleand do everything we can to make sure were a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Please see attached job description and person specification to support your application for this post. Please refer to the essential criteria in the person specification which will highlight the skills, knowledge and experience you will need to demonstrate in your application, by way of example, to give yourself the best opportunity to be shortlisted.


This advert closes on Tuesday 10 Sep 2024

Greets patients in a friendly and courteous manner at all times. To answer telephone calls in a polite and professional manner. To make appointments for the doctors surgeries and nurses clinics using the Practice clinical information system To ensure that surgeries and clinics run on time, making sure that the doctors and other clinicians are aware of their schedules. Answering patients non clinical queries To open the post, and distribute accordingly. To arrange new patient registrations, explaining the surgery policies. To listen to patient complaints, making sure that they are addressed and dealt with appropriately. To retrieve patients medical records for various clinics and surgeries. To file patients records in the correct manner. To check and update patients addresses, telephone numbers etc, on both manual and computerised records. To create new patients medical records. Issuing repeat prescriptions. To cover duties for other members of staff, this may arise in the case of absence, sickness and holidays. Make drinks and wash up, ensure tea/coffee supplies adequate, purchase new stocks. Chaperone GP if required. To ensure that the surgery in which you are working is left secure after use at all times during your work hours and ensuring Practice premises and perimeters are left secure at the end of the day. Shared responsibility for reception, waiting rooms and consultation rooms upkeep and tidiness including leaflets and posters To ensure that strict confidentiality protocols are adhered to. Attending and contributing to practice meetings. To attend training sessions on behalf of the practice as required. To comply with health & safety procedures and report any areas of concern to the Practice Manager. To undertake any other duties as may be determined from time to time to ensure the efficient running of the practice. Effort & Environment Use of PC on a daily basis requiring a high level of concentration for speed and accuracy. Receives highly sensitive and confidential information from patients and Practice staff. Requires long periods of time sitting but also filing which requires lots of bending and getting up and down. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & Safety: Use personal security systems within the workplace according to Practice guidelines Identify the risks involved in work activities and undertaking such activities in a way that manages those risks Make effective use of training to update knowledge and skills Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Report potential risks identified Equality and Diversity: Act in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment and participation in an annual appraisal Quality: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the Implementation of Services: Write and apply Practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS/Practice, these priorities will develop and change in consultation with the post holder in line with service business needs and priorities

Assistant Service Manager Vacancy - Guildford
Salary: £40,000 Basic OTE £40,000 and company benefits
Working hours: Monday to Friday, 8am - 6pm - full time, permanent position

OC18512

My client is recruiting for an Assistant Service Manager to join their Main Prestige Service Department in the Guildford area. An excellent opportunity for an Assistant Service Manager to join a high performing team. This role suits an Assistant Service Manager seeking a long term position.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This position will involve managing the front of house operation in a fast-paced working environment whist working closely with the Aftersales Manager.
• You will be responsible for managing a team of well performing Service Advisors whilst also being heavily involved in providing the highest standards of customer service to every customer.

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car/Commercial dealership as a senior Service Advisor/Service Team Manager
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background and the ability to display strong man management skills.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent

Join Our Team as a Fun-Loving, Active Support Worker in Chard!

At The Old Farm House, we embrace a positive and lively atmosphere, filled with daily banter and laughter. We're looking for individuals who can seamlessly fit into our vibrant team.

About the Role:

As a Support Worker, you'll assist four males and one female in living independently and ensuring they are getting to do the things they love each day! Our residents enjoy walking, shopping, and playing ball games. We have cars available, so there's always an opportunity for more outings!

Your responsibilities will include:

- Providing daily personal care support

- Assisting with money management

- Supporting medication routines

- Encouraging a fun and fulfilling life for each individual

Join us and make a difference while enjoying a dynamic and engaging work environment!

UK drivers licence is essential for this role

Applications will be shortlisted on receipt and interviews will be held until the posts are filled

Why join us?

- Full-time or part-time contracts available

- £13.61 per hour

- 30 days annual leave (including bank holidays)

- We offer a salary advance scheme where you can access up to 50% of the money you've earned before payday.

- A 24 Hour Employee Assistance Programme for you and your family members.

- Life Assurance and Pension scheme

- Great Induction and training opportunities including the Care Certificate, and Diploma in Health & Social Care.

Apply now:

We want the people we support to have fulfilling lives and we want our colleagues to have great careers with us. If you would like to be a part of our team and feel that your values match ours, please apply by clicking the button below, or contact the Internal Resourcing Consultant team 0300 303 9150 or drop us an email at applynow@discovery-uk.org for an informal conversation about the role. Before you know it you could be making a positive difference every day.

This role requires an enhanced DBS Disclosure, which will be obtained for you by Discovery.

Discovery is an equal opportunities employer that values diversity and is strongly committed to providing equal employment opportunities for all employees and applicants for employment. Discovery are Disability Confident Committed and we guarantee to interview all applicants who let us know they have a disability and meet the minimum essential criteria for this role. Discovery has been awarded this symbol by Jobcentre Plus to recognise our commitment towards the employment, retention, training and career development of disabled employees. As part of our commitment to making reasonable adjustments we can offer support to complete your application . Please contact the Resourcing Consultant Team on 03003039150 or email applynow@discovery-uk.org

Proud member of the Disability Confident employer scheme

A client within the Public Sector based in Greater Manchester is currently recruiting for a Facilities Manager to join their team as soon as possible. The client is offering a full time, ongoing contract position with the ideal candidate having experience of working within a Local Authority.

The Role

Key purpose of the role is to be responsible for the facilities management function for Family

Hubs and other multi-site centres as required.

Key responsibilities will include but not be limited to:

• To work both strategically and operationally to ensure the efficient maintenance and upkeep of the Family Hub buildings and grounds, delivering a safe, attractive and vibrant environment for children, families and professionals.
• To coordinate the Family Hub Premises Management Plan and to direct and oversee relevant projects to ensure the best possible environment for children, families and professionals.
• To manage staff on a day-to-day basis having responsibility for overseeing health and safety compliance, undertaking risk assessments as required, ensuring policies and guidelines are in place to support delivery of a safe service and overseeing security management.

The Candidate

To be considered for this role you will require to have experience of management of site and facilities at both operational and strategic level including management of health and safety.

It will be essential to be in experiences in the below:

• Knowledge of health and safety legislation, assessment, and compliance e.g. statutory and regulatory; COSHH; Hygiene Code; Asbestos; Legionella; Infection Control; Environmental Protection and Waste Management.
• Ability to manage expenditure budgets including knowledge of financial monitoring procedures and systems and experience in making financial projections.
• Successful line management experience, including performance management.

The client is looking to move quickly with this role and as such are offering between £25 - 28 per hour Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A Learning Support Worker, also known as a Learning Support Assistant (LSA) or Teaching Assistant (TA), is an individual who provides additional support to students in an educational setting. Their primary role is to assist students who might require extra help due to learning difficulties, disabilities, or other challenges.

If you think this could be a career for you, please read on to learn more:

Here are some key aspects of a Learning Support Worker's role:

Support in Learning: Assist students in understanding and completing tasks, offering explanations and guidance on various subjects or specific learning areas. This can be on a one to one or small group basis.

Classroom Assistance: Supporting the teacher in managing the classroom, helping to set up materials, organising activities, and maintaining a safe and engaging learning environment.

Emotional and Behavioural Support: Assisting students in managing their behaviour, emotions, and social interactions within the school environment and wider community.

Liaison with Teachers and Parents: LSA's frequently communicate with teachers, parents, and other professionals (e.g. , speech therapists, occupational therapists, local authority teams) to ensure the student's needs are being addressed effectively and in line with their individual plan.

Administrative and Personal Care Support: Learning Support Workers might help in administrative tasks related to students' progress tracking and reporting and may also be required to support with personal care in some cases.

There are no mandatory minimum qualification requirements for this role, but the best candidates are those who are focused on ensuring that all students receive the assistance they need to thrive academically and personally.

Having relevant experience, such as a background in education, child development, or special needs can be beneficial, as can experience gained from personal situations.

Many Learning Support Workers undergo training or gain certifications specific to the needs of the students they'll be supporting and can build a long career in a sector where your contribution can directly impact the lives of children and young people.

Please apply today to start your new career journey.

SEN Support Assistant needed for Students with Autism and PMLD in Bolton!

Location: Bolton, Greater Manchester
Salary: Competitive, based on experience
Start Date: Immediate

Are you passionate about supporting the growth and development of children with Special Educational Needs, including Autism and Profound and Multiple Learning Disabilities (PMLD)? Teaching Personnel, in partnership with a specialist SEN school in Salford, is seeking a dedicated and compassionate SEN Support Assistant to join our expert team. This is an exceptional opportunity to make a meaningful impact on the lives of students with complex learning needs, working within a nurturing and inclusive environment where every child can thrive.

Your Role in SEN Education:

As an SEN Support Assistant, you will play a crucial role in supporting the academic, social, and emotional development of our students. Your dedication, empathy, and commitment will be essential in creating an adaptive and supportive learning environment. Key responsibilities include:
- Tailored Support: Assist in delivering individualised support through one-on-one and small group sessions, designed to meet the unique needs of students with Autism and PMLD.
- Positive Behaviour Support: Help implement positive behaviour strategies that promote a safe, respectful, and inclusive atmosphere, enabling all students to reach their full potential.
- Assisting with Personal Care: Provide support with personal care needs, ensuring the dignity and comfort of each student at all times.
- Support with Progress Monitoring: Aid in conducting observations and assessments, contributing to tracking student progress and providing valuable feedback to the wider team, including parents and carers.

About You:
- Specialist Experience: Experience working with children in an educational setting is highly desirable. Familiarity with sensory-based approaches, communication aids, and assistive technology will be an advantage.
- Key Attributes: You are patient, empathetic, and deeply committed to making a meaningful difference in the lives of children with SEN. You embrace and promote inclusive practices and are dedicated to creating a positive learning environment.
- Dedicated to Safeguarding: A strong commitment to safeguarding and promoting the welfare of all children is essential.

What We Offer:
- Specialist Work Environment: Through Teaching Personnel, join a dedicated SEN school where your efforts and contributions are highly valued, and where you can make a tangible impact every day.
- Meaningful Impact: Experience the profound satisfaction of contributing to the growth and success of children with Autism and PMLD.

Ready to Make a Difference?
If you're ready to be a part of our specialist SEN team, send your CV to Teaching Personnel today, and we'll be in touch to discuss this rewarding opportunity further!

Please note: This position is subject to an enhanced DBS disclosure check

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

HR Manager – Integrated Contract Centres

Permanent Full Time Position



North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.



We are looking to recruit a forward-thinkingHR professionalwho thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.



Assessments and professional discussions will be held beginning to Mid October.

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include; employee relations, organisational change, performance management, recruitment and employee experience and cultural.



This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.



The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Please ensure that you have read the full Job Description and Person Specification before applying for this role.


This advert closes on Wednesday 18 Sep 2024

Behaviour Support Assistant - Bolton - ASAP start

Are you looking for work in the Education sector?

Are you looking for work in Bolton?

Do you have a passion for working with young people with behavioural difficulties or SEMH (social, emotional, mental health needs)?

Are you strong with positive behaviour management?

We are currently looking for a Behaviour Support Assistant to deliver person centred support to individuals who present high levels of complex needs and challenging behaviours associated with learning disabilities, autistic spectrum conditions and mental health problems. You will be working in a school and supporting children and young people who need 1:1 support for multiple reasons, such as:

Children in Looked After Care
Anxiety
Exclusion
Speech and language difficulties
Physical and mental health issues, disabilities and learning difficulties

You must have:

Some experience working with children and young people who display challenging behaviour
Experience of de-escalation training would be advantageous
The school would also consider candidates from youth work backgrounds, or similar roles
Confidence to make decisions
Excellent communication and the ability to build positive relationships with the students
Empathy and understanding
Willingness to enhance skills with professional training and development

This is a great opportunity, to help enrich and develop vulnerable young people's lives. You will be working with an excellent team and joining a fantastic school where you can make a difference, playing a key role in the development of students.

TO BE ELIGIBLE FOR THIS ROLE THROUGH PROSPERO TEACHING, YOU MUST:

Hold Right to Work in the UK
Hold an enhanced child & adult barred list DBS certificate registered with the online update service or be willing to process a new application
Provide two professional child related references that cover the last two years

If you would like to be considered for this role, please apply with a copy of your up to date CV. Unfortunately, only shortlisted candidates will be contacted.

Job Title: Intervention Support Worker Location:


North West England, Greater Manchester, Bolton

£12.90 - £13.50 Per hour



We are currently recruiting for an intervention support assistant for one of our SEMH Secondary Schools in the Bolton area. You will work closely with studnets whohave social, emotional and mental health difficulties, as well as some challenging behaviour.

A full driving licence, and access to own car is essential for this role as you may undertake some outreach work.
- Provide one-to-one support to students who require additional help in the classroom
- Assist in implementing individualised education plans for students with special needs
- Support classroom teachers in managing student behaviour and engagement
- Help create a positive learning environment for all students
- Collaborate with other support staff to meet the educational needs of students
- GCSEs in English and Maths
- Relevant experience working with children or young people
- Clear and current DBS check

Minimum of GCSEs in English and Maths

Experience working with children or young people
- Excellent communication and interpersonal skills
- Ability to work effectively in a team
- Understanding of safeguarding and child protection policies
- Basic knowledge of special educational needs (SEN)
- Level 2 or 3 qualification in Supporting Teaching and Learning
- First Aid certification
- Work primarily in a school setting
- Full-Time hours, temporary position
- Potential for occasional evening or weekend work for school events
- May involve some physical activity such as assisting students with mobility

All applicants will require the appropriate qualifications and training for this role. Please see the FAQ's on the Teaching Personnel website for details.
All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date.
Teaching Personnel is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with DfE statutory guidance 'Keeping Children Safe in Education' this may also include an online search as part of our due diligence on shortlisted applicants.
We offer all our registered candidates FREE child protection and prevent duty training. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check. Full assistance provided.
For details of our privacy policy, please visit the Teaching Personnel website.

Courtyard Care Ltd will endeavor to provide a family orientated, negotiated care package to meet the needs of all the children and their families. Care Team Leaders will support the management team and have in the direct management of the children/young people and support in the management of the staff teams that support these children/young people to ensure that the highest standard of care is in place. To meet and promote the needs of the children/young people and provide opportunities to advance their opportunities and life experiences in a positive manner. They will support in the recruitment, maintenance and development of the staffing team In addition to ensuring the home is run in line with company policy and will hold supervisory responsibilities for members of the team, they will run shifts and promote positive relationships within the home. Care Team leaders will undertake a wide range of duties which will involve direct care of children who have complex needs within Courtyard Care Ltd homes. They will be expected to work shifts and work flexibly to meet the needs of the children and fulfill all health and safety requirements. They will provide part of the on-call service for the childrens homes if/when required alongside the management team. To act as a member of the team and assist the management in giving the highest standard of care possible to all the children/young people at Courtyard Care Ltd, closely following individual plans, risk assessments and programmes in place. To understand the importance of the need for confidentiality in all clients matters at all times. To act as a role model in conjunction with colleagues to ensure yours and their welfare and create a safe, clean and secure environment for all children/young people and relatives. To take overall responsibility in ensuring the running of the home is to its highest possible standard, coordinating the shift, allocating child supervision and prioritizing care. Act accountable as a resource and role model for the junior staff and the children/young people. Adopt a forward-thinking approach to care provided and act as the childrens advocate in conjunction with the junior staff. To work in a variety of settings if needed, in order to support the children e.g., in the childs family home, educational setting and activity setting etc. To develop skills in order that the childs individual health, social, emotional and psychological development needs are met. To provide support, advice and information to the children, parents and other carers as required. Demonstrate an awareness of child development and the childs need for appropriate cognitive age play, adhering to the rostered activity rota. To act as a driver/escort for the child if needed. Once trained to provide and carry out clinical duties necessary to meet the child/young peoples health needs on a daily basis. Accountable for petty cash while on duty and adhere to the company policy and procedure. Organise time management to accommodate rostered activities and intensive interaction for the shift. To complete supervisions for allocated staff in line with policy and procedure. Identify training requirements for members of the team and actively support team members to develop within their role. To undertake any other duties reasonably requested by the Management. Communication: Maintain clearly written, accurate contemporaneous records of involvement with children and their families; in addition, ensure all other child/young peoples documentation is completed and up to date before the end of shift. Report any unusual occurrence in the childs appearance, condition or behavior to management, where necessary adhere to child protection policy. Answer telephone and act in a polite, professional manner, were possible dealing with any queries, otherwise leaving a clear accurate message for management. Act as an ambassador for Courtyard Care Ltd at all times. Ensure daily log, memo file and handover file are checked and completed Ensure diaries are checked and adhere to, delegating responsibilities were necessary. Take part in and ensure thorough client handover takes place ensuring client confidentiality at all times. To work in conjunction with the key workers and management in evaluating ongoing care needs and child/young persons development. To be aware of the emotional, psychological and social needs of the children/young person. To demonstrate empathy and sensitivity to others that is non-judgmental and shows respect for their beliefs, values and culture. Liaise with multi-disciplinary professionals and form inter-agency links and networks. Oversee coordination of the shift ensuring all agreed policies and procedures are adhere to. Take responsibility to keep yourself up to date with any changes in plans, risk assessments etc. for the children/young people including read over files when returning from annual leave or any absences. Attend all staff meetings and any extra responsibility meetings relevant to your role. Use appropriate methods and language to communicate in a succinct and clear manner, to listen and take account of others views and needs. Show understanding and use logic to communicate. Implement and use appropriate methods of communication to provide consistency, structure and predictability encouraging positive engagement. Legal and Ethical To know the importance of parental involvement in decision making and the legal requirements regarding parental consent Have knowledge of the rights of the child in conjunction with Childrens Regulations and Quality Standards, Every Child Matters and the importance of giving them information according to their level of understanding. To be personally responsible in demonstrating your awareness of the relevant legislation within childcare in particular Childrens Regulations, Childrens Home Quality Standards and all other Policies, Procedures and Guidelines for Courtyard Care Ltd Have a clear understanding of the role and function of OFSTED. Ensure the provision of the service adheres to the statement of purpose and all relevant legislation. To hold the company values and have pride in your work, acting as an ambassador for Courtyard Care Ltd at all times. To have an up to date understanding of Safeguarding Children Procedure and Looked after Children Procedure. Training: To support the management by keeping up to date with the training programme for whole staff team in line with the Workforce Plan. Attend all relevant courses, in-service training days and statutory annual updates in line with the training programme. Identify own training needs which ensures your competence to meet all the needs of the resident children/young people. Develop a personal development plan with staff team for whom hold supervisory responsibility. Maintain personal responsibility for personal training and being professionally updated. To act as a mentor during induction, orientation for all staff and delegate support for new members of the team, ensuring they achieve competence within their probation period. Maintain an overall awareness of current issues in any identified field required for the smooth running of the home. General Be responsible for promoting ongoing improvements in the overall successful running of Courtyard Care Ltd. All staff will be expected to attend and contribute to staff meetings and senior staff meetings. Work as an effective member of a multi-disciplinary team creating positive working relationships. All annual leave will be booked in accordance with Courtyard Care Ltd policy and directly through the management team. Take responsibility for the coordination of evacuating the home in case of a fire, adhering to the evacuation procedure. You are expected to report on duty at commencement time of shift, any lateness must be reported to management and documented on the rota and in the daily log. Any sickness should be conducted as per policy and a back to work form must be completed on return to work. Any sickness must be reported directly to the senior staff on shift and management and recorded on the rota. It is your responsibility to ensure any staff returning from sickness, complete sickness form and read back over all documentation up to their last day in work. At work overcome difficulties, setbacks and pressures to get things done, understanding the impact of related complex needs and to recognise and encourage commitment in others. Support children/young people with complex needs to experience life opportunities which promote the growth of individuals to their maximum potential.

Dealing with patients via telephone or face to face in Reception. Booking of appointments and triage to the correct clinical personnel, taking messages, dealing with prescription requests, monitoring of practice emails and action accordingly, ordering of pathology supplies, photocopying, saving patient documents/information in patient records, actioning general day to day administration tasks been given by Manager, ringing patients to action practice notes from the clinicians, receiving patient samples for testing and making sure that personal details are correct, making sure all reception areas are kept tidy and left ready for use by you colleagues and handover of any unresolved or urgent matters. You must also be able to provide cover due to holiday and sickness relief for colleagues.