Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.
Duties include, but are not limited to:
- assuring that the work of their assigned team is carried out by performing a range of coordinating and supporting duties and responsibilities
- informing the supervisor of staff and/or workload concerns and communicates ideas for improvement within the Section
- communicating to the team assignments, projects, or concerns to be addressed, or other events or issues needing attention or review, and establishes deadlines or timeframes for completions
- setting the pace for high productivity and quality work. Ensuring that all team members are aware of and participates in planning for achievements for team goals and objectives
- communicating tactfully and effectively, both orally and in writing, in order to meet program objectives
- serving as unit receptionist with telephone and personal contacts, making appropriate referrals, and providing information and directions to patients and visitor
- providing guidance to patients, families, nurses, physicians, and other members of the treatment team
- having advanced knowledge of the technical health care process as it relates to access to care, i.e., assuring correct provider is assigned to patient, notifying physician of admission, correctly entering patient movements electronically, scheduling outpatient appointments and discharge appointments, supporting nursing staff with necessary admission and transfer processes
- making personnel assignments in the absence of the supervisor to ensure that adequate coverage of wards is maintained at all times
- assisting in the unit orientation of the clinical staff on administrative matters, including, but not limited to, VA regulations, policies and procedures. Acting as the resource person to the unit and the clinical staff concerning administrative procedures and policies
- training new and assigned staff in Section procedures and duties
- assisting in orientating and monitoring the progress of new staff and keeping the supervisor informed of such
- amending or rejecting work not meeting established standards and referring to the supervisor questions or matters not covered by standards. Advising supervisor of challenges in meeting performance standards. Maintaining a current and comprehensive training plan designed to keep assigned staff informed of all changes in policies and procedures
- serving as a source of information concerning VA regulations, and Medical Center policies and procedures. Assessing performance, and maintaining efficient working relationships with clinical staff; advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process
- initiating and performing a variety of administrative functions in support of the overall care and treatment of patients on medical, surgical, psychiatric, long-term care, and subspecialty care units. Possessing a broad advanced working knowledge of all Medical Center policies, programs, and services, and advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians and the close working relationship with the clinical staff on assigned units.
Work Schedule: second shift, 1530 to midnight, Monday to Friday
Recruitment Incentive (Sign-on Bonus): Not authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66
. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 91526-0
Permanent Change of Station (PCS): Not authorized
Starting at $50,076 Per Year (GS 6)
