Total 1,535 Customer Service job vacancies in Leicester - St Georges House

Job Advert
Mencap are recruiting for Support Workers in Bury St Edmunds! Both full time and part time on a permanent basis. We also have relief/bank contracts available.
We offer amazing benefits and award winning training to ensure your success within your work.
We prepare the rotas at least 4 weeks in advance so you can still plan your personal and social life!
Your rota'd shifts are typically between the times of 7am and 10pm, and there is also a Sleep in available where you will receive an enhanced flat rate payment of £62.45

What we need is someone that wants to support people who have learning disabilities to live their best lives, and to live life to the full!

What we're looking for:

- A genuine passion for supporting others.
- Excellent communication skills and the ability to build meaningful relationships.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A positive and empathetic attitude towards individuals with learning disabilities.


To find out more information or to apply over the telephone please call Jesse on 01733 873736
*All roles are subject to an enhanced DBS check and suitable references.
*Job ID: 32880

Benefits

- 24 days annual leave plus bank holidays (pro-rata for part-time) + a variety of benefits including pension and holiday buying options.
- Ongoing training and development opportunities to enhance your skills.
- A supportive and inclusive work environment where your contributions are valued.

*T&C's apply based on contract

About Mencap
Join us at Mencap and be part of a team that believes in equality, diversity, and inclusion. Together, we can create a brighter future for individuals with learning disabilities and empower them to break down any barriers they may face.
Mencap vision is for the UK to be the best place in the world for people with learning disabilities.
If you're ready to embark on a rewarding career that truly makes a difference, apply now!

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Proud member of the Disability Confident employer scheme

Listed below are the details and the purpose of the job, and what tasks are involved. It is important and advisable to refer to this when submitting your application for the post.

About me and the role

I live in my own home and need support with personal care, activities, preparing meals and housekeeping.

I am looking for a trusted companion to support me to improve my confidence, independence, communication, and general wellbeing while keeping me safe and helping me to enjoy life.

I like visiting country parks and cafes, puzzles, and movies, and see my family regularly.

We are looking for a positive, supportive, and proactive individual with experience of caring for people with additional needs.

The successful candidate will be employed by my sister as my budget holder and care manager and will become part of a small support team. Full training will be given through shadowing existing team members.

Tasks and duties

Food and drink

Preparation of meals / snacks
Working with the client to prepare his own drinks and meals where possible
Managing personal hygiene

Maintain personal care routines including support with washing, changing clothes, shaving and brushing teeth
Support with personal healthcare appointments as needed
Interests and community access

Support to explore different interests both inside and outside the home.
Support to access the local community to enjoy preferred activities
Maintaining the home

Support to ensure the clients home and garden is kept clean and tidy.
Encourage the client to engage in simple household activities to build confidence in this area
General

Develop and maintain routines that the client is comfortable with including day, and night routines.
Follow the client care plan and direction from the team leader.
Gently encourage communication through relationship building
Person specification

Listed below are the skills, competencies and qualities that are essential and desirable for the post.

Essential

Kind, empathetic, and supportive nature
Trustworthy and reliable
Ability to work without supervision
Previous experience in a similar role
Able to communicate effectively in English
Able to work around smoking (outside only)
Desirable

Experience with autism
Days and times of work

The client needs 24-hour support and 9.5 hours of 2:1 care and is supported by a small team to promote relationship building.

Long Day shift: 07:00hrs – 20:15hrs

Short Day shift: 08:00hrs – 17:00hrs

Night Shift: 20:00hrs – 07:15hrs

(Some flexibility around hours possible if needed)

Shifts are agreed with the team leader and generally will rotate depending on team needs / preferences. There is likely to be opportunity to occasionally work more hours if desired. We are looking for a team member who is willing to cover some night shifts.

Terms and conditions

The Annual holiday entitlement will be equivalent to the work which would normally be done during 5.6 consecutive weeks.
The post is subject to the following

A satisfactory enhanced Disclosure & Barring Service (DBS) check, the cost of which will be covered by the employer.
Satisfactory references from two referees are preferrable but not essential.
Completion of a satisfactory probationary period of 6 months.
How to apply

If you wish to apply for this position, please send your CV and a covering letter to SIL.

Or you can complete an online application here: https://www.suffolkindependentliving.org.uk/application-form-1

Please ensure you use the reference 4998

Telephone: 01473 603876

Post - Address:

Suffolk Independent Living, IP City Centre, Unit 21, 1 Bath Street,

Ipswich, Suffolk, IP2 8SD.

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.

We are Eden Futures, and we deliver exceptional support services for people aged 18 and over who have learning disabilities, autism, mental ill health and associated complex needs.

We’re delighted to be holding a Recruitment Event for our Supported Living Services in Newark! Come in and talk to our friendly team and find out more about our Support Worker vacancies and benefits working with Eden Futures.

Date: Tuesday 26th November 2024

Location: Newark Jobcentre, Castle House, Great North Road, Newark, Notts, NG24 1BY

Time: 10:00am - 3:00pm

We will have the facility to conduct interviews on the day. Please bring ID documents such as valid photo ID, proof of address and reference details for your previous employment / education.

*Roles are paid at an hourly rate of between £11.44 - £12.00. The salary shown is as a per annum equivalent for information only and based on 42 hours per week. NLW applies and will be pro rata'd based on contracted hours.

Shifts can vary across Days, Nights and Weekends, offering you the flexibility to work around commitments you may already have.

Successful candidates will be required to have an Enhanced DBS check prior to commencing employment.

When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team.

It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

Main Responsibilities

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others
• Form appropriate relationships with those we care for and maintain professional boundaries in work.
• Work within organisational policies, procedures and guidance.
• Committed to demonstrating the organisations values and behaviours in their work.

The Ideal Candidate

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed

Learning Support Assistant
Wreake Valley Academy
Permanent
Contracted Hrs: 28.75 per week
Working Wks: Term Time + Inset Days (39 wks)Grade: Grade 5, Pts 7 to 8
Salary: £16,288 to £16,546 per annumDo you have a passion for education and enabling children and young adults to achieve to the highest of their ability?
Are you looking for a rewarding role in which you can make a real difference?
Would you like to work in a supportive team that values each individual’s contribution?
If so, this could be the perfect opportunity for you!
We are looking for a confident, hard-working and committed Learning Support Assistant to join us at Wreake Valley Academy. This is an exciting opportunity for someone who is passionate about supporting all children to achieve their potential, no matter what individual challenges they may face.
The main focus of this role is to facilitate learning across the broad curriculum and to facilitate the building of positive and appropriate relationships with their peers; this may mean dealing with challenging behaviour. The successful candidate will assist the class teacher in delivering pupils’ education. This includes contributing to planning and preparation of differentiated resources and individual instruction. The Learning Support Assistant will support the learning of individual students within the classroom in all subjects.
This role is a rewarding one with a successful candidate having the opportunity to become part of the Bradgate Education Partnership family and will benefit from working with great students and alongside experienced, friendly and welcoming staff members. In addition, the successful candidate will have access to our CPD programme.
The ideal candidate will:
• Be NVQ Level 2 qualified or have equivalent experience of supporting teaching and learning in an educational setting
• Have good numeracy and literacy skills
• Have basic IT skills
• Have good influencing skills to encourage pupils to interact with others and be socially responsible
• Have high expectations and work to ensure that all children can succeed in their learning
• Be a team player
• Have a great sense of humour
In return we offer:
• Opportunity to work within a supportive team
• Opportunities for career development with access to apprenticeship and training schemes
• Generous annual leave entitlements
• Access to the generous Local Government Pension Scheme (24% contribution by the employer)
• Employee Support Service (counselling) for employees and close family members (24/7 support)
• Employee Discount and Benefit Scheme
Applications
If you would like to discuss this post or arrange a visit to the school please contact the Head Teacher, Ben Rackley, prior to applyingTo apply for one of the positions:
1. Visit our careers website and search for the vacancy
2. Apply using the online application form
3. Submit a supporting statement outlining the reasons why you are applying and your suitability for the position
Application Closing Date: 9am, Monday 25th November 2024
Provisional Interview Date: Week commencing 2nd December 2024
We look forward to receiving your application!
SAFEGUARDING…
Bradgate Education Partnership is committed to safeguarding and promoting the welfare of children and young people. All staff and volunteers are therefore expected to be-have in such a way that supports this commitment. As part of the Trust’s shortlisting process, all shortlisted candidates will be subject to an online search as part of our due diligence. Appointment to this post will also be subject to satisfactory pre-employment checks.
WE ARE ALL UNIQUE…
At our Trust inclusion means everyone is welcome. Everyone is treated fairly and with respect. We value individuality and uniqueness and aim to create a sense of belonging. We want an inclusive workplace that helps build the success of our pupils and reflects the diversity of the communities we serve.

Are you committed to maintaining high standards of cleanliness and health & safety? Based at our state-of-the-art Omega Distribution Centre, located at the Omega Business Park just off Junction 8 of the M62, we are now looking for Distribution Centre Cleaners; you’ll play a vital role in ensuring our operational facilities provide a safe and welcoming environment for colleagues and visitors. Reporting to the Cleaning Team Manager, you’ll contribute to the smooth running of our cleaning operations by completing both scheduled and ad hoc cleaning tasks to an exceptional standard.

In this role, you’ll focus on upholding health and safety compliance, replenishing stock levels, and completing all mandatory training. Your attention to detail and proactive approach will ensure that all cleaning activities meet our rigorous standards, supporting the efficiency and functionality of our distribution centre.

Working as part of the wider cleaning team, you’ll collaborate with various departments across the site, including Warehouse Operations, Transport, and Maintenance, to deliver a seamless and effective service.

Package

• £11.88 per hour
• Day Shift
• 37.50 hours per week
  • 7.50 hour shifts (plus 30 min unpaid break)
• 5.6 weeks paid holiday per year including bank and public holiday allowance rising to 6.6 weeks upon 5 years' service
• Contributable Company pension scheme

Employee benefits:

• MyHB employee benefits platform with access to:
  • Retail and leisure discounts plus hundreds more
  • Free Financial Advice
  • Bank your savings into an ISA
  • 24/7 confidential counselling and advice line
  • Low cost voluntary insured health plans
• Onsite subsidised Health and Fitness Centre
• Onsite canteen
• 10% store discount
• Access to social and sporting events
• Free car parking
• Death in Service Benefit (subject to 12 months complete service)
• Long Service recognition scheme

Job Overview

• Scheduled Cleaning: Complete all allocated cleaning activities to meet the required standards.
• Ad-Hoc Requests: Respond promptly to unplanned cleaning tasks as needed.
• Health and Safety Compliance: Perform equipment checks and adhere to all safe systems of work policies.
• Training: Complete all mandatory and refresher training to ensure competency.
• Stock Management: Replenish cleaning stock to maintain required levels.
• Documentation: Accurately record information in compliance with company policies.
• Team Support: Provide assistance across the cleaning function in line with business needs.

Minimum Criteria To Apply

• Experience in a fast-paced environment, such as warehousing or hospitality, is desirable.
• Strong organisational skills with the ability to prioritise workload.
• Effective communication skills and a team-oriented approach.
• Proactive problem-solving skills with a willingness to learn and develop.
• Commitment to upholding high health and safety standards.

About The Company

TJ Morris Limited trading as Home Bargains is a privately owned family run discount retailer selling top brands at the lowest possible price on the UK high street.

Having started 45 years ago in Liverpool our customers continue to be at the heart of everything we do and throughout our 580 stores we have over 5 million customers each week.

With plans to increase our store portfolio to 1,000 stores throughout the UK we are a fast-paced retailer opening 50 stores a year (nearly one every weekend) - and we wouldn't have it any other way!

Service Care Solutions are working alongside a local authority in Leicester for a Procurement Manager to join the team on a permanent basis. Please find a description of the role below

Job Title: Procurement Manager

Location: Leicester
Salary: £49,000 to £52,000
Contract Type: Permanent

You will develop and implement procurement strategies, manage high-value and complex contracts, and drive savings and service improvements. The role also involves leading a procurement team, ensuring compliance with public procurement law, and championing social value initiatives. Office attendance is required in Leicester one day a week.

Key Responsibilities:

• Develop and implement procurement strategies for goods, works, and services.
• Oversee the tendering, award, and management of contracts, ensuring compliance with UK public procurement law.
• Lead and develop a high-performing procurement team.
• Apply risk management techniques to mitigate procurement risks.
• Champion social value through procurement, focusing on local economic regeneration, employment, and sustainability.

Essential Requirements:

• Extensive experience in procurement, tendering, and contract management, including high-value and complex projects.
• Strong knowledge of UK public procurement law and contract law.
• Experience in developing procurement strategies and managing procurement teams.
• Ability to apply risk management in procurement processes.
• Experience in driving social value through procurement practices.

If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.

Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.

If you have any questions or queries, please don't not hesitate to ask.

If you like what you've read and would like more information on the duties and responsibilities of this role, please click on the attached Job Description and Person Specification.

An exciting opportunity has arisen for a committed, competent and passionate Clinical Lead to join the Mid Mersey Crisis Resolution Home Treatment Team. Covering the boroughs of Halton, Warrington. Knowsley & St Helens.


Responsibilities:

Ensure the delivery of quality care

Build/maintain the positive reputation of the team/service

To work alongside staff to support, feedback and develop their clinical skills and experience;

To provide Clinical Leadership and direction working towards continually developing the service and improving standards

Work to NMC and CQC guidelines and regulations;

Supporting the training and development of the staff;

Maintain accurate records;

Responsibility to complete quality audits within the team.

Clinical supervision skills.

Expertise in clinical assessment and decision making.

The ability to work autonomously as well as part of a team.

Complete, review and present RADAR & 72 hour reviews as required.

Complete, review and share learning od clinical audits both with senior leadership team and CRHT

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

MANAGERIAL

Provide effective leadership to the team.

Work closely with their collages across the mental health care division

Formulate and implement local clinical and operational practices and procedures as appropriate.

Ensure the effective deployment of staff and other resources to deliver the required service and the agreed standards. This would involve the review and management of rotas and deployment of staff.

Participate in the recruitment and selection process in accordance with Trust policy.

Ensure effective induction of staff in accordance with Trust policy.

Ensure exit interviews are offered to staff on leaving the organisation/ moving teams within the Trust.

Manage and co-ordinate all services delivered to the service user within the clinical area, optimising all available resources.

Ensure the implementation, monitoring and updating of an operational policy / pathways and philosophy for the clinical area.

Ensure the principles of Clinical Governance are incorporated in service delivery by maintaining a high quality service based on agreed clinical standards.

Ensure that service users are cared for within the confines of their respective Mental Health Act status and adhere to the requirements of the MHA 1983 and the corresponding Code of Practice.

Ensure that Trust policies and procedures are understood and adhered to by all staff within their scope of responsibility.

Develop local protocols involving team members and acute trust to ensure a high standard of service delivery is achieved and maintained.

Lead and ensure staff participation in the formulation of new ideas/ suggestions to improve service user care and service delivery.

Lead on and participate in the performance monitoring of services in accordance with national and local targets.

Provide statistical information on workforce and service user activity as required.

Assist in the maintenance and updating of the team’s equipment inventories and services schedules. Ensure regular servicing, maintenance, repair or replacement as required adhering to Health & Safety, COSHH and Medical Devices Agency regulations.

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team.

Maintain and monitor a framework for risk management and Health and Safety that ensures timely and effective planning and appropriate actions.

Investigate complaints and incidents in accordance with Trust policy.

Undertake Serious Untoward Incident investigations/reviews as required.

Ensure that all staff are regularly updated and have knowledge of all emergency procedures.

Active participation in multidisciplinary decision-making process regarding patient care in the capacity of an autonomous clinician.

CLINICAL

To lead the development of the Service and ensure a high level of clinical leadership within the given area of expertise to other staff within the Service.

To provide a specialist liaison mental health screening assessment, including risk assessment and differential diagnosis, using diagnostic criteria, assessment tools and rating scales.

Independently assess, plan and identify mental health needs, facilitate appropriate care and treatment.

Non-Medical Prescribing: Registered practitioners who are Non-Medical Prescribers are accountable for their prescribing activities by ensuring they are aware of their professional accountability and any restrictions or special considerations in their prescribing practice. Qualified Non-Medical Prescribers must register their qualification with their Professional Body and with the Trust Database in accordance with the Trust Non-Medical Prescribing procedure. Supplementary prescribers must work within Clinical Management Plans in close association with a medical practitioner.

To acting in a consultative capacity as a specialist mental health clinician within the general hospital setting and team, to include advice on medication and contributing to diagnosis.

Supporting the development of a skilled and flexible workforce, supporting junior staff to achieve their full potential in line with the Liaison Competency and Nursing career framework.

Take an active role in education in line with key performance indicators

To develop and maintain partnership working with a wide range of statutory and voluntary agencies.

Effective and autonomous management of clinical caseload.

Making unsupervised decisions in respect of patient’s clinical priority and the suitability for inclusion into and discharge from specialist mental health services.

To act in accordance with infection control policies of the Trust due to frequent exposure to and contact with infectious conditions and substances.

Advise on manual transferring, mobilising and transporting of patients.

Give/receive regular clinical supervision as per Trust policy.

COMMUNICATION AND ORGANISATIONAL

To engage in a high level of communication with Senior Management – both in the Trust and services in the community.

The post holder will be pivotal in ensuring the co-ordination of multiple services to ensure discharges are appropriate and facilitated in a timely manner, and will be organise, manage and develop comprehensive discharge plans with community services.

To deal effectively with issues which are frequently confrontational and complex requiring the use of skills in sensitivity, diplomacy and negotiation.

Adapt communication to take account of others’ culture, background and preferred way of communicating.

Provide feedback to others on their communication where appropriate shares and engages thinking with others.

Maintain the highest standards of integrity when communicating with patients and the wider public

EDUCATION AND DEVELOPMENT

Organise and undertake ward based teaching where appropriate ensuring that the environment is suitable for student nurse placements.

Lead and support the implementation of evidence based practice in line with current research.

Work closely with Education Facilitator to assist skills acquisition and facilitate workforce planning and development.

Coordinate preceptorship and mentorship for all staff including those in training.

Demonstrate the acquisition and application of knowledge in line with current research and evidence-based practice.

Undertake appropriate continuing professional development.

Promote a positive learning environment by contributing to teaching, training and supervision of junior staff and learners within the organisation.

Provide evidence to support development around the Trust Appraisal system which may include the KSF or other competency profiles.

Design and deliver an ongoing programme of formal mental health education in conjunction with post graduate teaching department to all professional staff within the acute hospital setting.

Provide regular service awareness sessions for staff across hospital settings.

Provide evidence to support development around the Trust appraisal system which includes KSF.

Participate in regular supervision, engage in reflective practice and be committed to continued development.

Develop own skills and knowledge and contribute to the development of others.

SERVICE DEVELOPMENT

To develop, implement and review liaison service operational policies.

To ensure both Trusts receive outcome monitoring data.

To establish implement and review patient care pathways/protocols and practice guidelines.

To develop competencies in self and which safeguard practice and effectiveness of role.

Effectively manage allocated/available resources.

To complete six monthly statistical review of service activity and report to service manager.

Contribute to strategic forums as directed.

RESEARCH AUDIT

Ensure staff awareness of Clinical and Corporate Governance and the need for research-based practice.

Undertake and participate in appropriate audit, quality assurance programmes and research as directed.


This advert closes on Thursday 28 Nov 2024

Search Consultancy are currently recruiting for Mental Health Support Workers to join our ever expanding Bank Hours team within the Lytham St Anne's area. We are looking for individuals who have worked in mental health settings and have experience supporting individuals with a variety of mental health needs. We are currently operating a fast track recruitment process with next day interviews available and free DBS checks.

We are recruiting Support Workers on a temporary / ad hoc basis to work in various private healthcare settings, supporting service users with mental health illness's and learning difficulties.

The suitable candidates will:

* Have worked a minimum of 6 months recent experience in a healthcare setting.

* Have a flexible approach towards work.

* Be able to travel via own or public transport in local and surrounding areas to your home.

What we offer:
* Free DBS check (Limited time only)
* Free specialist training programmes.
* 100% Flexible working hours to fit around any lifestyle.
* Experience in a variety of high quality Hospitals and units.
* Competitive rates of pay.

You will need to have a minimum of three months recent UK experience working within a healthcare environment in a similar capacity. Shortlisted applicants will be required to attend an video interview.

All positions are subject to an enhanced DBS check and we require a minimum of two satisfactory employment references. Although shifts are offered on an ad hoc basis, work is constantly ongoing. (AGY)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Your new company
Hays Business Support are seeking a friendly, professional, and highly organised temporary Receptionist located in Birstall. The ideal candidate will serve as the first point of contact, providing exceptional customer service and administrative support.
Your new role
This role is a temporary role to start at the beginning of December up until February 2025. The working hours required are Wednesday and Thursday 8.30am-5pm and Friday 8.30am-4.30pm.

Responsibilities for the role include:

• Receive and greet visitors to the building, issuing visitor identification badges and directing them to their required location
• To receive incoming administrative calls during office hours and ensure that they are processed, including the transferring of calls
• To distribute incoming correspondence and communications in accordance with agreed procedures
• To maintain a safe and clean reception desk and area
• To carry out a variety of administrative tasks and duties commensurate with the role
• To carry out Data input to update and maintain information

What you'll need to succeed
To be successful in this role, you must have a minimum of 6 months experience working as a receptionist as well as having basic ICT skills in Microsoft Office applications such as Outlook, Word and Excel. You must have excellent communication skills both verbally and written.




What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Starting salary: £27,000 - £30,000 (depending on experience)37 hours per week, 52 weeks/yearEducation Systems Support Limited is an accredited SIMS support company that provides management information systems support and training to schools.We are looking for a Training and Support Officer to join our team. In this role, you'll deliver essential support and training to schools, guiding them in the daily use of the SIMS Management Information System.
The postholder will be based at New College Leicester but will be required to travel between sites as required.
Main duties will include:Helpdesk support for our customers.
Delivering training to school staff in the use of SIMS and preparing training documentation.
Leading on more than one major area of the software (e.g. Attendance, Personnel, Management of the Pupil Record, etc).
Applicants should have:Substantial schools’ MIS experience (SIMS experience preferred)
Experience of writing guidance and/or training materials
Excellent customer service skills
Excellent communication skills (both verbal and written)
Good IT skills with a working knowledge of MS Word and Excel.
How to apply:Application details are explained in our ‘Information for Applicants’ document (please click Apply Now button). Completed applications must be returned to us by Friday, 13th December 2024.
We aim to interview candidates during week commencing Monday, 20th January 2025.

Job Advert

This is a permanent, onsite position



Torus is seeking an experienced and dedicated Extra Care Scheme Manager to join our team at Foundry Wharf, a purpose-built Extra
Care Scheme designed to support independent living for people aged 55 and over. In this vital role, you will lead the delivery of
high-quality housing management, housing support, and facilities management services, ensuring the scheme operates smoothly and
effectively.



Working collaboratively with an onsite care provider and other key stakeholders, you’ll take full responsibility for the
operational management and quality of services, supporting residents’ independence and enabling them to engage actively in
community activities. This role is essential in providing a flexible, empowering, and customer-focused environment that meets the
unique needs of each resident.



Responsibilities:

* Lead on a case management approach and to prioritise team members work load and provide statistical information relating to
performance, outcomes and ensuring that comprehensive records are maintained.
* Coordinate tenancy, letting and housing management services.
* Lead on the management of the allocation and letting of properties in accordance with the local authority’s lettings and
allocations policy to maintain a balanced community.
* Undertake sign-ups with new residents ensuring they understand their tenancy conditions.
* As part of the induction, ensure new residents can manage the safety and security of their accommodation successfully including
carrying out an inspection of the property.
* Facilitate monthly resident meetings and annual service charge meetings where required.
* Investigate and deal with breaches of tenancies and incidents of neighbour nuisance.
* Manage low level complaints received in accordance with the Groups complaints policy, escalating to Extra care Network Manager
were required.
* Co-ordinate services provided by other contractors and sub-contractors including repairs and maintenance.
* To ensure residents are offered opportunities to maintain and develop new skills by participating in a range of stimulating
health and wellbeing activities both on the scheme and in the wider community.



Skills & Experience:

* HND/Degree/Management qualification to level 3 or appropriate experience and training.
* Housing/Social Care Qualification or Membership of CIOH or Registered Managers Qualification.
* GCSE English and Maths grade C or to an equivalent standard.
* Experience of working in the housing and or social sector.
* Experience of working with older and or vulnerable people within a housing or social care environment.
* Understanding of the social, physical, and mental health needs of an aging population and the ability to promote their general
wellbeing and quality of life.
* Track record of completing assessments and developing support plans with targets and outcomes for clients.
* Track record of managing a case load multi agency working.
* Experience of crisis management, risk minimisation and of making decisions in difficult situations.
* Evidence of managing personal resilience when dealing with difficult situations and identifying mechanisms to deal with these.
* Experience of providing budgeting advice and budget planning with clients.
* Demonstrate a commitment to E&D in the workplace and in the delivery of services to customers in the scheme.
* Demonstrate a commitment to H&S to ensure safe operations and environment for staff and customers.
* Ability to use a range of ICT software packages and systems.




Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview.



Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

* Right to work verification
* Qualification certificate check
* 2x Completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s



Please note, we reserve the right to close this vacancy early if we receive a high volume of applications.

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme