Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.
People Support OfficerHybrid
- monthly travel to UK offices as required, predominantly our Hook officeFull Time, 12-month Fixed Term ContractSalary: £27k-£36k per annum dependent on experience
Here at Serco, we are looking for a People Support Officer who will provide administrative support across a range of day-to-day HR activities, co-ordinating actions across the business unit team and acting as an interface with others in the HR operating model as necessary.
In this key role, you will arrange team meetings, ensuring agendas are prepared, attendee materials are available and circulated ahead of meetings and actions are recorded and followed upon. Lead the production of monthly reports, ensuring they are on time and accurate each month and continually developed to ensure best practice and develop further insights on people performance across the business units.
As part of this you’ll:
- Develop and maintain activity and project plans and tracks completion with People Partners, ensuring they are aware of and delivering to deadlines.
- Provide business insights around key people metrics for Senior People Partners.
- Respond to ad-hoc internal requests for data, information or reports. Working with People Partners and contract managers to identify and provide necessary information in line with required timeframes.
- Support the HR team through the annual lifecycle processes, collating input from each business area and supporting any calibrations or review processes in the business unit.
- Support the HR team in keeping talent and succession materials updated and ensure any documents required are produced to a high standard.
- Manage the team MS Teams site and ensure all documents are kept up to date and accessible, maintaining an appropriate structure and archiving system.
- Administer purchase orders (POs), ensuring these are raised in sufficient time in line with internal processes.
- Monitor IR activities, working with People Partners and relevant contract managers to track pay agreements and negotiations and ensure central transparency over these.
- Be proficient in diary management to ensure the People Director/team time is utilised effectively.
What you’ll need to do the role:
- Proficient in the use of MS Office, especially Excel, PowerPoint & Word.
- Strong organisational skills and able to work on multiple activities at the same time.
- Ability to work with minimum supervision and to take initiative to deliver an outcome.
- Ability to communicate and develop positive relationships with senior management in HR and within the business as well as externally.
- Willingness to learn new skills.
- Capable of working calmly and accurately to meet deadlines.
- Ability to work in a team and to proactively support the team in their duties.
- Maintain confidentiality by handling sensitive information with discretion and adhering to policies.
- Proficient in data analysis and management, including intermediate functions, formulas, and insights.
- Knowledge of HRIS systems, SAP, SAP Analytics Cloud & PowerBI preferred but not essential.
Why Serco?
A place you can make an impact: Our purpose is to impact a better future – and here you’ll be part of that too. You’ll be instrumental in the delivery of high-scoring bids, for contracts with an emphasis on social value, that positively impact the communities we live in.
A place you can count on: As a fast-growing and successful global company, with long-term government backed contracts, we offer great career opportunities with room for you to grow, and the opportunity to work on a variety of interesting future FM bids across the UK and Europe.
A place for you: When you join Serco, you join a team of 50,000 people. Here you’ll discover a highly supportive culture with trusted leadership to help you achieve your work goals and manage a flexible approach to work-life.
What we offer:
- 25 days’ annual leave plus bank holidays
- Annual leave purchase scheme
- Up to 6% contributory pension scheme
- Flexible working options
- A range of benefits to support the health and wellbeing of you and your family such as an Employee Assistance Programme, a wellbeing app, Simply Health Plans and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, mobile phone discounts, and cinema, retail, leisure and hospitality discounts
- A wealth of career development training to support your future aspirations. These range from role specific training, leadership coaching, formal study and much more to enrich your career with Serco.
- A company passionate about diversity and inclusion, with a variety of staff networks too!
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
