Total 1,570 job vacancies by Serco Limited

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs




TMO Customer Service Advisor RAF CroughtonPermanent, Full time, 39 hours per week
Competitive salary plus benefits
Serco have a great opportunity for a Customer Service Advisor to join the team at RAF Croughton.

You will be responsible for assisting with the efficient operation of traffic management activities. Manages effective use of military and commercial transportation to move personal property. Classifies and arranges personal property for shipment or storage. Arranges official air travel, performs customs pre-clearance inspections and ensures movers are in compliance via quality inspections.

As part of the role, you will need to be expected to fulfil the role of a Senior Customs and Border Clearance Agent (SCBCA). The SCBCA program managers and SCBCA Stamp holders shall be United States Citizens IAW ECM 4002.01 Paragraph 2-7. The contractor shall have an Alternate Program Manager and Alternate Stamp Custodian, meeting the same requirements as program managers, designated in writing, to ensure program consistency during periods of leave/pass or sickness.

The role will report directly to the TMO Supervisor at RAF Croughton and training will be given on all aspects of the role.

Main responsibilities of the role include:


- Reports directly to and assists the TMO Supervisor with all TMO related matters in support of the Contract.
- Plan and organise outbound and inbound personal property moves to worldwide locations.
- Prepare shipment applications, counselling forms and applicable custom documents.
- Counsel personnel and eligible dependents on personal property movements and applicable customs requirements. Review official travel orders and determine transportation entitlements.
- Assist customer with arranging movement of privately owned vehicle and counsel them on preparation requirements prior to shipment.
- Utilize computer systems to set up personal property outbound pick-ups and inbound delivery dates.
- Perform agriculture inspections on outbound personal property at customer’s residence prior to pick up to ensure cleanliness of items and that shipment is pest free
- Conduct Quality Assurance (QA) inspections at customer’s residence or by phone of all moves to ensure moving companies are packing, picking up and delivering shipments in accordance with the tender of service.
- Conduct semi-annual moving company warehouse inspections to ensure facilities comply with Security, fire prevention and suitability to store personal property shipments.
- Conduct monthly agriculture inspections of moving company warehouses to ensure facilities are clean, pest free and suitable to store personal property shipments destined for the United States.
- Operate left hand drive sedan to perform agriculture, QA and warehouse inspections. Area of coverage is local, London, Midlands, Southwest and Wales. Long journeys required and sometimes an overnight stay needed.
- Prepare, maintain and issue travel documents. Process pay adjustment forms when excess costs are involved with commercial travel.
- Perform after hours emergency travel standby. Arrange airline flights with 24 hour CTO and issue travel documents to customer.
- Maintain passenger travel files.
- Support as required with outbound and inbound cargo movements and produce customs forms
- Plan and organise outbound and inbound personal property moves as required by the customer
- Prepare shipment applications, counselling forms and applicable custom documents
- Counsel personnel and eligible persons on personal property movement and customs requirements
- Utilize designated computer based operating platforms to set up personal property collections and deliveries.
- Arrange with third party carriers for the commercial transportation of personal property.
- Support the TMO Supervisor with any other tasks that are required within the AMC Contract


What you’ll need to do the role:


- Be able to gain appropriate clearances, being a United States Citizen
- To be able to communicate with customers and staff in an articulate and professional manner whilst being effective.
- Able to work as part of a team
- Strong administrative and organisational skills
- Computer literate and ability to learn unfamiliar computer programmes
- Full clean driving license
- Full training will be given

What we offer:


- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

Salary: £24,750 to £30,000
Contract: Permanent
Location: Burnley
Working hours: 37.5 hours per week Mon
- Fri Full UK Driving Licence required


Here at Serco, we work with Asylum Accommodation and Support Services to assist individuals through the asylum system, which includes providing them with temporary accommodation. Area of work will consist of Burnley.

As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.


This is an exciting opportunity for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours including weekends on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be rotational every three weeks.


What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities


Why Serco?

Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.
We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.
This ultimately contributes to the delivery of vital public services in the UK.


What you need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).

#aasccareers


About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Haywards Heath, West Sussex RH16 1UA
Salary up to
- £43,000 per annum plus attractive benefits including 25 days annual leave, matched pension and life insurance
About us

Serco provides a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.
Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services, with over 200,000 tons of waste recycled every year. And one of the most important parts of the team our are vehicle mechanics, who ensure that our HGV refuse trucks and street cleansing vehicles can keep our community clean, green and safe for all residents and businesses.

A position has become available for an HGV Mechanic within the workshop department at our Norfolk Contract. Working in a friendly and professional team, you will provide essential maintenance within this commercial vehicle workshop environment.

At Serco, we are dedicated to the ongoing development and progression of our mechanic teams, with outstanding training along opportunities to undertake additional qualifications, including OEM training, HGV Driver training and Irtec accreditation.


About you

First and foremost, you’ll need to be an experienced and fully qualified mechanic
- preferably with HGV mechanic experience, or be willing to undertake additional training to upskill.
To be successful in the role, we require that candidates have electrical and hydraulic fault-finding experience, the ability to carry out general chassis service work, and where possible, full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair).

You should have good written and verbal communication skills, be able to undertake all aspects of vehicle maintenance and repair, and general welding skills would be advantageous.


Essential skills and experience


- Electrical Fault-Finding experience
- Hydraulic repair experience
- Experience in maintenance of fleet vehicles
- Good communication skills
- Be able to undertake all aspects of commercial vehicle maintenance and repair



What is Desirable?


- Full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair)
- LGV Licence
- Chassis work
- Good written skills (to complete inspection/defect paperwork)


What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.




Haywards Heath, West Sussex RH16 1UA
Salary up to
- £43,000 per annum plus attractive benefits including 25 days annual leave, matched pension and life insurance
About us

Serco provides a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.
Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services, with over 200,000 tons of waste recycled every year. And one of the most important parts of the team our are vehicle mechanics, who ensure that our HGV refuse trucks and street cleansing vehicles can keep our community clean, green and safe for all residents and businesses.

A position has become available for an HGV Mechanic within the workshop department at our Norfolk Contract. Working in a friendly and professional team, you will provide essential maintenance within this commercial vehicle workshop environment.

At Serco, we are dedicated to the ongoing development and progression of our mechanic teams, with outstanding training along opportunities to undertake additional qualifications, including OEM training, HGV Driver training and Irtec accreditation.


About you

First and foremost, you’ll need to be an experienced and fully qualified mechanic
- preferably with HGV mechanic experience, or be willing to undertake additional training to upskill.
To be successful in the role, we require that candidates have electrical and hydraulic fault-finding experience, the ability to carry out general chassis service work, and where possible, full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair).

You should have good written and verbal communication skills, be able to undertake all aspects of vehicle maintenance and repair, and general welding skills would be advantageous.


Essential skills and experience


- Electrical Fault-Finding experience
- Hydraulic repair experience
- Experience in maintenance of fleet vehicles
- Good communication skills
- Be able to undertake all aspects of commercial vehicle maintenance and repair



What is Desirable?


- Full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair)
- LGV Licence
- Chassis work
- Good written skills (to complete inspection/defect paperwork)


What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.



Haywards Heath, West Sussex RH16 1UA
Salary up to
- £43,000 per annum plus attractive benefits including 25 days annual leave, matched pension and life insurance
About us

Serco provides a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.
Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services, with over 200,000 tons of waste recycled every year. And one of the most important parts of the team our are vehicle mechanics, who ensure that our HGV refuse trucks and street cleansing vehicles can keep our community clean, green and safe for all residents and businesses.

A position has become available for an HGV Mechanic within the workshop department at our Norfolk Contract. Working in a friendly and professional team, you will provide essential maintenance within this commercial vehicle workshop environment.

At Serco, we are dedicated to the ongoing development and progression of our mechanic teams, with outstanding training along opportunities to undertake additional qualifications, including OEM training, HGV Driver training and Irtec accreditation.


About you

First and foremost, you’ll need to be an experienced and fully qualified mechanic
- preferably with HGV mechanic experience, or be willing to undertake additional training to upskill.
To be successful in the role, we require that candidates have electrical and hydraulic fault-finding experience, the ability to carry out general chassis service work, and where possible, full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair).

You should have good written and verbal communication skills, be able to undertake all aspects of vehicle maintenance and repair, and general welding skills would be advantageous.


Essential skills and experience


- Electrical Fault-Finding experience
- Hydraulic repair experience
- Experience in maintenance of fleet vehicles
- Good communication skills
- Be able to undertake all aspects of commercial vehicle maintenance and repair



What is Desirable?


- Full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair)
- LGV Licence
- Chassis work
- Good written skills (to complete inspection/defect paperwork)


What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.



Haywards Heath, West Sussex RH16 1UA
Salary up to
- £43,000 per annum plus attractive benefits including 25 days annual leave, matched pension and life insurance
About us

Serco provides a complete waste and recycling service on behalf of local authorities. We are experts in designing, implementing, and managing waste and recycling services, with a capability spanning collection, treatment, processing, and disposal.
Working with a network of strategic partner facilities, we deliver innovative and diverse collection systems to all tenure and property types that are designed entirely around the needs of residents.

Our waste and recycling services enable local authorities to deliver reliable waste management services, with over 200,000 tons of waste recycled every year. And one of the most important parts of the team our are vehicle mechanics, who ensure that our HGV refuse trucks and street cleansing vehicles can keep our community clean, green and safe for all residents and businesses.

A position has become available for an HGV Mechanic within the workshop department at our Norfolk Contract. Working in a friendly and professional team, you will provide essential maintenance within this commercial vehicle workshop environment.

At Serco, we are dedicated to the ongoing development and progression of our mechanic teams, with outstanding training along opportunities to undertake additional qualifications, including OEM training, HGV Driver training and Irtec accreditation.


About you

First and foremost, you’ll need to be an experienced and fully qualified mechanic
- preferably with HGV mechanic experience, or be willing to undertake additional training to upskill.
To be successful in the role, we require that candidates have electrical and hydraulic fault-finding experience, the ability to carry out general chassis service work, and where possible, full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair).

You should have good written and verbal communication skills, be able to undertake all aspects of vehicle maintenance and repair, and general welding skills would be advantageous.


Essential skills and experience


- Electrical Fault-Finding experience
- Hydraulic repair experience
- Experience in maintenance of fleet vehicles
- Good communication skills
- Be able to undertake all aspects of commercial vehicle maintenance and repair



What is Desirable?


- Full industry recognised qualifications (City & Guilds / NVQ Level Three in Heavy Vehicle Maintenance and Repair)
- LGV Licence
- Chassis work
- Good written skills (to complete inspection/defect paperwork)


What we offer:


- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.

Proud member of the Disability Confident employer scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs




PMO Project Planner Based at HMNB Portsmouth: Hybrid based role.Fixed Term 12-month contractCompetitive salary plus benefits
Serco have an exciting opportunity within our Maritime division for a PMO Project Planner to join our team based at HMNB Portsmouth on a hybrid basis.
This position plays a crucial role in providing governance, oversight, and support for the successful delivery of our Maritime DMS-NG programme. Our PMO Project Planner will maintain structure and discipline within the programme, ensuring that project plans are cohesive, and that risk, issue, and dependency management processes are effectively implemented. It supports the programme's success by driving consistent reporting, governance, and the delivery of key milestones. This position ensures that all programme activities adhere to established standards, processes, and best practices, facilitating the alignment of workstreams, tracking progress, and driving continuous improvement.

Main Accountabilities:
Governance and Reporting:


- Establish and maintain governance frameworks, ensuring that all programme activities comply with established standards and processes.
- Produce regular reports and dashboards that provide clear visibility of project status, risks, issues, and performance metrics.
- Schedule and Facilitate programme reviews and status meetings, capturing key decisions, actions, and follow-up requirements.


Risk, Issue, and Dependency Management:



- Maintain and manage the programme's RAID (Risks, Assumptions, Issues, Dependencies) logs, ensuring proactive tracking and mitigation.
- Work closely with project teams to identify potential risks and issues, implementing strategies to address them effectively.

Planning and Coordination:



- Support the development of integrated project plans and/or handover plans, ensuring alignment across multiple workstreams.
- Coordinate with Project Managers to track milestones, monitor progress, and manage interdependencies between workstreams.
- Facilitate the alignment of resources, ensuring that project activities are well-coordinated and on schedule.

Process Improvement and Standardisation:



- Develop and implement standard operating procedures (SOPs) to streamline programme management activities.
- Identify areas for process improvement, introducing best practices to enhance efficiency and effectiveness within the PMO.

Stakeholder Engagement and Communication:



- Act as a central point of contact for programme-related queries, ensuring consistent and transparent communication with stakeholders.
- Support stakeholder engagement efforts, facilitating workshops, meetings, and presentations to communicate programme progress.


Training and Capability Building:



- Provide guidance and support to junior PMO members, ensuring their development and growth within the programme.
- Foster a culture of continuous learning and knowledge sharing across the PMO team.


What you’ll need to do the role:



- Proven relevant experience in PMO roles. Previous experience in a maritime environment would be an advantage.
- A Strong understanding of project and programme management methodologies and frameworks.
- Proficiency in Microsoft Office and project management tools to include Microsoft Project and Microsoft Excel.
- Excellent organisational and analytical skills with a detail-oriented approach.
- Experience with tools like Power BI for data visualisation and reporting and knowledge of risk management techniques and process improvement methodologies is desirable.
- Please note we consider requests for flexible working, please stipulate any requests in your application.


What we offer:



- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs




Programme Planner Based at HMNB Portsmouth: Hybrid based role.Fixed Term 12-month contractCompetitive salary plus benefits
Serco have an exciting opportunity within our Maritime division for a Programme Planner to join our team based at HMNB Portsmouth on a hybrid basis.
This position is essential to support the strategic planning, execution, and coordination of multiple Projects and Workstreams. It provides vital planning capabilities, enabling the effective monitoring, reporting, and adaptation of project schedules in line with the overall programme strategy. This is a critical role in driving the detailed planning and scheduling efforts for various projects and workstreams within the Maritime DMS-NG programme. The position of Programme Planner involves developing, maintaining, and managing integrated project schedules, ensuring that all activities are aligned with project objectives and timelines to achieve successful programme delivery.
Main Accountabilities:
Planning and Scheduling:


- Develop and manage detailed project plans, ensuring alignment with programme objectives.
- Maintain a master schedule that integrates individual workstream plans and identifies dependencies and critical path.
- Use planning tools including Microsoft Project to create Gantt charts and manage timelines.


Documentation and Reporting:



- Provide timely and accurate updates on project status, highlighting schedule deviations and risks.
- Maintain and manage all planning-related documentation, including RAID logs and action logs.
- Facilitate regular schedule reviews to ensure the project plan remains relevant and achievable.


Risk and Issue Management:



- Identify potential scheduling risks and issues, developing mitigation strategies to minimise impact.
- Escalate significant risks and issues to the Programme Manager when necessary.

Stakeholder Engagement and Communication:


- Engage with stakeholders to ensure clarity on planning activities and align expectations.
- Facilitate planning workshops and discussions to gather input and validate project timelines.


Process Improvement and Innovation:


- Continuously seek ways to enhance the planning process, driving efficiency and effectiveness.
- Implement best practices in project planning and scheduling across the PMO function.


Training and Capability Building:


- Support the development of planning capabilities within the team, coaching team members on scheduling tools and techniques.
- Promote a culture of continuous improvement and knowledge sharing within the PMO team.


What you’ll need to do the role:


- Proven relevant experience working on complex projects and programmes
- Proficiency in Microsoft Project for planning and scheduling.
- Strong analytical and organisational skills with a detail-oriented mindset.
- Excellent communication skills for stakeholder engagement.
- Experience with process mapping tools like Microsoft Visio.
- Knowledge of reporting tools like Power BI to support data-driven decision-making is desirable.


What we offer:



- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

.
Team Leader – Restart
Birmingham City Centre
Full Time, Permanent
Competitive Salary + Benefits

Serco are currently recruiting for a Team Leader to join our team in Birmingham City Centre. The main purpose of the role is to manage, motivate and lead a small team of Participant Progression Job Coaches within Serco’s Restart Scheme delivery sites, under the guidance and supervision of the Operations Manager. Supporting the team to deliver consistently on their primary objectives; understanding the Participant and planning effectively to provide targeted support, delivering against their action plan to progress the Participant towards work, and supporting Participants into work. Nurturing and developing a team to create a culture of high performance, exceptional quality of service and high levels of compliance, optimising delivery across their sub-team of Job Coaches.

The Team Leader (Participant Progression) will be responsible for the effective performance management of the Job Coaches reporting directly to them. This includes ensuring that all actions are taken to deliver the required KPIs and Customer Service Standards as well as completing effective performance reviews with Participant Engagement Job Coaches, setting appropriate actions and assessing performance against all personal success measures.

Key Accountabilities


-
Lead and manage successful delivery of key Performance Indicators, SLA’s & Customer Service Standards by their assigned Participant Progression Job Coaches.

-
Lead a small team, setting and meeting challenging targets and providing effective performance management, including the proactive management of under-performance.

-
Support the Operations Manager with the development and continuous improvement of their delivery site.

-
Ensure compliance with contractual requirements across their team.

-
Promote development and training across their team, and address capability gaps to increase the overall performance of the team.

-
Understand system-generated reports and interpret contract performance data to ensure team effectiveness.

-
Identify and report on risks and issues as appropriate, supporting the Operations Manager with the resolution of operational and performance issues as they arise.

-
Encourage team members to commit to a practice of continuous improvement and the sharing of best practice among the Serco network.

-
Assist with the recruitment, onboarding and ongoing development of new Job Coaches.

-
Build effective and productive collaborative relationships with the wider Restart team based on three key factors for success: mutual trust and understanding, openness and excellent communications, and a joint approach to managing delivery.

-
Support the CPA with attendance at, and input to, the DWP’s Contract Performance Reviews.

-
Act as the first point of resolution within Serco’s complaints handling protocols, listening to participants’ complaints and identifying and facilitating solutions, or further escalating unresolved issues.

-
Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.




What I need to do the role?


-
Evidence of leadership & people management experience, ideally gained within the employability sector.

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Qualified to NVQ Level 3 (or equivalent qualification or experience).

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Demonstrable experience of employability programmes and operations.

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High level of personal organisation and time management skills.

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Experience of understanding and using management information to drive performance.

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Experience of carrying out effective performance and development reviews.

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Experience of recruiting and onboarding staff desirable.

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Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour).

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Proven ability to build collaborative internal and external relationships.

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Computer literate (MS Word, Outlook, Excel, PowerPoint).




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The role is office based and may require travel between sites from time to time.

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Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check.



What we offer


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Up to 6% contributory pension scheme

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A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more

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Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts

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A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 

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Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

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Interesting and enjoyable work

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Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

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Up to 25 days annual leave plus bank holidays



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.



Serco: Yarl's Wood Immigration Centre
Permanent, Full Time
Up to £38,000 pa + Excellent Corporate Benefits Package

We’re looking for a Fire & Security Engineer to join us at Yarl’s Wood Immigration Centre in Bedfordshire – a fully contained residential centre housing adult men and women. We focus on decency and respect in all aspects of care for our residents and use continuous innovation to further improve and develop our service.

As our new Fire & Security Engineer, you will report into the Facilities Manager and work alongside a team of multi-skilled engineers within the Facilities Services Team to carry out maintenance works in all aspects of security systems.

You will carry out system reactive and preventative maintenance works in all aspects of security systems, fire detection, life safety equipment whilst complying with all Health & Safety legislations. You must be able to carry out investigations into the performance of the plant and equipment installed on site and produce related reports and recommendations as may be required. Other key responsibilities will include:


- Assist in specifying and obtaining spare parts/other items of equipment to ensure the continuous and efficient operation of the technical estate.
- Ensuring various pre-planned maintenance schedules are kept up to date and maintained.
- Assisting in multi-trade support of other members of the FM team.


Overall, this is a fantastic opportunity for someone who enjoys working in a supportive team and taking pride in what they do as we are a tight-knit unit within the Centre environment, you will also have the opportunity as part of your role to receive ongoing training to further develop your engineering skills.

What you'll need to do the role

We are looking for someone who has previously worked in a similar role and will be able to hit the ground running upon starting as you will be assisting in multi-trade support within the team. Due to this, we would also consider relevant certifications or licences that will allow you to aid in other areas e.g. minimum electrical/electronic ONC experience or equivalent preferred. Experience within a similar role is an advantage however you must have a proven ability to install, test, commission and service IP & Analogue CCTV Systems, Conventional Access Control Systems, Conventional and Addressable Intruder Detection and Fire Alarm Systems. Key experience and qualifications of interest would include:


- Extensive knowledge of Fire Protection Industry
- Extensive knowledge of large security systems
- Knowledge of BS EN 50131 Alarm Systems
- Knowledge of BS EN 50132 CCTV System
- Knowledge of BS EN 50133 Access Control
- Knowledge of BS5839 Fire Detection Systems
- Knowledge of BS6266 Fire Protection for Electronic Equipment Installations
- IPAF Licences
- Knowledge of Safe Systems of Work


A key part of this role is to be pro-active and this will be achieved by commitment to customer satisfaction and striving for continuous improvement in your working approach, including the ability to prioritise workload, using your own initiative and working in a logical and methodical manner to tight timescales. You will be confident in your ability to communicate effectively at all levels, both in writing and orally. It is important that you have a flexible and common-sense approach to work, as the role will include being a member of the facilities ‘Out of Hours’ call out roster, and as and when required via Telephone for Technical support.

Why Serco

A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.

What we offer


- Pension – up to 6%
- Employee Assistance Programme
- Chance to contribute to innovation in the Immigration sector
- A company passionate about diversity and inclusion
- A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality
- A safe and supportive culture
- The chance to make a positive difference and contribute to innovation in the public services sector
- Free onsite parking


Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply
Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.

Chef

Norfolk & Norwich University Hospital

Full time – 37.5 hours per week
1100-1900 hours & 0600-1400 hours, some weekend work required.

Salary
- £24,000-£26,000 depending on experience, including weekend enhancements. Plus, Serco benefits.
Main Purpose:

To prepare and cook food to agreed schedules of work for staff, Visitors Patients and members of the public both in terms of quality, Safety and value for money. Ensure that a safe, suitable, and satisfactory level of service is a maintained within the Retail Catering Department.

Main Accountabilities:


- To produce dishes in line with agreed menus for retail, patient, and function operations to the required standards
- To provide a friendly, efficient, and courteous service to both internal and external customers demonstrating high standards of customer service and optimising retail sales at all times
- To maintain food safety, cleanliness and hygiene standards within the department and ensure that all work is carried out in line with Health and Safety, Quality and Serco and Trust policies and procedures, including the Assured Safe Catering System and that all documentation and work records are completed accurately and in time.
- To monitor and maintain food presentation to the required standard within the retail operation.
- Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.
- To comment on and where possible contribute to menu planning and service development within the catering department.
- Store goods correctly and use stock on a rotational basis to optimise sales and minimise food wastage.
- To maintain portion control and assist in stock ordering and ensure all operational practices are undertaken to budgetary constraints.
- To correctly use and take care of all equipment and materials associated with tasks and immediately report any faults to a supervisor.
- Undertake other ad hoc duties as prescribed by manager and within scope of skill and capability.
- Supervise and mentor the Kitchen Assistants for their development and effective running of the retail kitchen.
- Participate as a full member of the team, e.g. supporting and training other staff, participating in team meetings, working flexibly as required to cover other members of the team.


What you will need for the role:


- Basic Food Hygiene Certificate.
- Good Communication Skills including ability to instruct other staff.
- Good Customer Care Skills.
- Able to work under pressure.
- Ability to be flexible and adaptable.
- NVQ Level 1or 2 in Food production or equivalent.


Workload will be determined by daily service requirements but will require some flexibility and reorganisation on a daily basis. Chefs are responsible for the quality and standard of their own work and for overseeing the work of the Kitchen Assistants.

What we offer


- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Patient Ambassador Great Western Hospital, Swindon, SN3 6BBFull Time
- 37.5 hours per week
- working shifts 07.00-15.00 or 11.00-19.00, 5 days out of 7, working one weekend per month. £25,500
- £30,000 per annum plus Serco benefits Serco are recruiting for a Patient Ambassador to join the team at Great Western Hospital based in Swindon. This role covers the whole of the Hospital with a requirement to ensure appropriate staffing levels are always maintained, and that all duties are always carried out safely and in a courteous manner. Acting as the conduit between senior ward-based nursing staff and the services provided by Serco within set areas, our Patient Ambassador will ensure all cleaning, housekeeping and patient catering services are delivered and executed to the expected quality standards and frequencies as per detailed work schedules and service level agreements.
Main Accountabilities:


- Supervise, co-ordinate, motivate, train and work with ward-based cleaning staff and ward hosts to provide an efficient, quality service to patients.
- Ensure the ward catering and cleaning activity is appropriately resourced to deliver the required standards and for core activities to be completed as per daily schedules.
- Provide support and guidance to ward hosts.
- Ensure that meal orders are captured and uploaded in good time for service delivery.
- Monitor cleaning and catering services against set criteria and standards.
- Ensure food safety HACCP documentation and cleaning schedules are completed correctly.
- Provide on the job training and arrange a buddy for new starters or staff returning to work after long period of absence.
- Complete competency checks for housekeeping and cleaning staff to evidence capability.
- Develop and maintain a customer focused team. Ensure that any customer complaints are promptly dealt with, and action taken to prevent re-occurrence.
- Ensure agreed ward stock levels of cleaning materials and consumables and catering provisions are maintained, working in line with targets given.
- Ensure the Serco sickness and absence Policy is complied with.
- Ensure that all cleaning and catering equipment is used safely and in accordance with regulations and company policies.
- Follow the Accident/Incident reporting procedure ensuring all accidents, incidents and near misses are reported correctly.


What you’ll need to do the role:


- Previous experience working within a hospital or service environment within the catering or cleaning environment/industry.
- Hold previous supervisory experience.
- Customer service skills including clear verbal communication.
- Understand the importance of hygiene and safety
- Ability to achieve BICSc qualification or NVQ level 3 within the 1st 12 months of appointment.
- Food safety certification to Level 3 within 6 months of employment.
- Ability to read, write and converse clearly in English.
- Good working knowledge of basic Health & Safety (IOSH Managing Safety).
- Please note, this is a physical role, and the post-holder will be required to be mobile for most of the working day with manual handling being necessary to lift / carry / operate cleaning machinery.


What we offer:



- Salary: Competitive salaries with annual reviews.
- Pension: Up to 6% contributory pension scheme.
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

Twickenham TW2 7SXFull Time, Permanent (40 Hours Per Week)Up to £43,000 per annum


About Us:
At Serco, we are committed to maintaining the highest standards of roadworthiness for our commercial vehicle fleet. We are currently seeking a skilled Workshop Mechanic to join our small team in Richmond/Twickenham. This role involves repairing, maintaining, and inspecting all Serco commercial vehicles within our fleet maintenance facilities, in accordance with the Driver Vehicle and Standards Agency “Guide to Maintaining Roadworthiness”.


Key Responsibilities:

- Conduct maintenance inspections and repairs on all vehicles.
- Diagnose and repair vehicle faults, using diagnostic equipment to diagnose complex faults.
- In consultation with the Workshop Supervisor and Transport Compliance Manager, ensure all safety inspections are completed on time, including all vehicle statutory obligations.
- Test drive vehicles post-repair to confirm roadworthiness.
- Maintain and service all workshop equipment.
- Accurately document all inspections and repairs, both manually and electronically.
- Report all vehicle defects and driver-related damages to contract management staff.
- Work catch-up Saturdays (Only a Saturday following a Bank Holiday)



Qualifications and Experience Required:

- Full industry-recognized qualifications (City & Guilds / NVQ Level 3 in Heavy Vehicle Maintenance and Repair).
- Category C Driving Licence is desirable.
- Personal Tool Kit.
- Experience maintaining large fleets.
- Strong communication skills
- Excellent judgment and decision-making skills.
- Resilient, self-aware, and capable of handling challenges.



Why Serco:
Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.


What we offer:

- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme.
- Annual tool allowance (available after 12 months of employment with Serco)
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.


If you are a dedicated Workshop Mechanic looking to make a difference within a global company, apply now and build your career with Serco.




About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Salary: £37,800.00
- £42,000.00Contract: Permanent
Hours: Full Time (40 hrs per week)


Here at Serco we are looking for a OMU Hub Manager to join our Offender Management unit at our new state of the art Category C prison, HMP Fosse Way.
To lead and direct the work of the OMU staff in providing a comprehensive service to all stakeholders, fostering positive relationships with all relevant outside agencies, whilst embracing the ethos of a managing a rehabilitative culture.
You are required to work as part of the Offender Management Unit in an efficient and professional manner.
You will be expected to develop, through training and shared schemes, an overview of the department, and may be required from time to time to carry out any other tasks as may reasonably be expected.

As the Manager of the OMU you will provide directional leadership and direct line management to a large diverse staff group.
It will be your responsibility to drive cultural change as well as operational change in line with the Serco values.
You will drive effective processes to ensure key performance targets are meet, including appropriately escalating potential risk, being solution focused to manage such circumstances.

Structure & Reporting Relationship

Under the organisational structure the OMU function comes under the Assistant Director of Offender Management Unit.
As the OMU/Hub Manager you will report directly to the Head of OM Services and will be responsible for the effective line management of both Prison Offender Managers and Case Admin roles, as well as the individual functions of the OMU.

Key Accountabilities

Ensure all OMU procedures are discharged in accordance with prescribed policies/frameworks. Doing this while ensuring a consistent and high standard of working. Whilst working flexibly to meet the requirement of business need, whilst working on a rota basis.

You will be accountable for the effective management of OMU staff to meet the delivery requirements for the department/prison. The tasks completed within the department start from the day the prisoner enters custody, through to the day of release. Some of these tasks are around risk management of the prisoner to ensure public safety.

The tasks include court liaising, HDC, Sentence Calculations and the checking process, OASys reports, Sentence Planning, Categorisation, Reception allocations, Discharges, MAPPA and Public Protection, and Release on Temporary Licence processes, Parole and Foreign Nationals in line with Prison Service Orders and local instructions.

You will be required to liaise with several different departments/agencies internally and externally. Often there may be a requirement where the liaising is around the movement of prisoners and ensuring the prisoner is in the correct establishment legally in line with Offender Flow process.

You will be accountable for the effective management of a designated number of staff who are formed as part of a Hub. There are three Hubs within the department, therefore you may be occasions where you will be required to support another manager at same grade and their designated Hub.

Ensure engagement, support, training and motivation of all staff working within the OMU.
You will be accountable for the effective people management including absence, as well as individual line management responsibilities of specific staff. This will include annual performance reviews/My Catchups, and supervisions with specific staff you are direct line manager for. This will enable you to effectively manage performance and offer support where needed.

Ensure accurate records are kept and produce reports/data as and when required.
Ensure and monitor POMs have regular face to face contact between prisoners to ensure effective progression throughout their sentence.
To develop more innovative ways of working, which will ensure a more multiagency and collaborative approach within the OMU and the wider prison.

Attend all relevant meetings or send a suitable representative if unavailable. Advise and inform the Head of OMU Services on all matters relating to the OMU. Provider cover and support to Head of OMU Services when required.
As the department evolves and further develops, some of these responsibilities may change.

Month End Figures
Enter appropriate figures for all of your areas of responsibility onto the Month End Report by the specified date. Give a written report to Head of OMS at the end of each month.
Ensure KPTs and Contractual requirements are met, any other duties as may reasonably be expected.

Essential Qualifications
Minimum

- Management experience Desirable


- Management Qualification Level 2 CMI or Equivalent
- Experience working within a prison environment
- OMU experience


Essential, Technical Professional Skills. Knowledge & Experience


- A background in working within offenders or in a custodial environment, is desirable.
- Excellent communication skills at all levels, both written and verbal, including high level of computer literacy.
- It is essential that you have effective people management skills, with previous demonstrable experience of managing or supervising a busy, fast paced office environment.
- Capable of prioritising workloads, delegating tasks and understanding the impact of meeting tight timescales.
- A motivated individual with the drive and enthusiasm to bring about change and adopt our Rehabilitative culture.

What we offer


- Upto 6% Pension
- A fantastic culture and supportive team; volunteer leave; continuous training & development opportunities
- A range of benefits
- Access to a huge range of discounts and exclusive deals
- The chance to make a positive difference in a company passionate about diversity and inclusion








About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Location: Carlisle
Contract Type: Permanent
Working Hours 37.5, between Monday to Friday
Salary: £24,750
- £30,000 per annum


On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Northwest of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.
.

As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.

This is an exciting opportunity covering Carlisle for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be carried out once every 10 weeks for emergencies.


What you will need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).

Why Serco?

A place you can make an impact: Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.

A place you can count on: We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.

A place for you: This ultimately contributes to the delivery of vital public services in the UK.




What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities



#aasccareers

Location: Carlisle
Contract Type: Permanent
Working Hours 37.5, between Monday to Friday
Salary: £24,750
- £30,000 per annum


On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract (AASC) for the Northwest of England. We focus on assisting individuals through the asylum system, ensuring that vulnerable asylum seekers have access to the support they need along with a high standard of accommodation.
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As the Maintenance Operative your role is key in ensuring all requested repairs, be that reactive or proactive and pre planned (via manager), are carried out to the required standard and within our SLA deadlines.

This is an exciting opportunity covering Carlisle for an individual with previous maintenance experience within a field relating to joinery, fitting, plumbing, painting & decorating etc. You will be a highly motivated individual who can manage your own workflow as well as working within a team when necessary.

As a Maintenance Operative you will be responsible for the Health & Safety of yourself and that of all users of the property during, and after works have been undertaken and completed.

As part of your role, you will be required to purchase and manage materials using a company account card from approved Serco suppliers only. Vehicles provided by the company will be inspected regularly by employees and kept in a professional and clean condition.


Flexible Working pattern


- Mon to Fri 7.5 hours per day between 08:00 and 18:00 to meet the operational needs of the business.


On –Call Requirements & Out of Hours Working

- There will be a requirement to undertake out of hours on call duties, working on a rota basis to ensure 24/7 emergency cover is provided as per our contractual responsibilities. This will be carried out once every 10 weeks for emergencies.


What you will need to do the job

You will need a willingness and ability to travel within the region and occasionally within the UK (a valid UK driver’s licence is essential). All offers of employment are subject to security clearance checks and approval by the Home Office).

Why Serco?

A place you can make an impact: Serco offers all employees the opportunity and support to drive their own ambitions and develop the skills required to achieve their career goals.

A place you can count on: We provide a safe and professional environment where all employees are valued members of the team whilst also respecting your work/life balance.

A place for you: This ultimately contributes to the delivery of vital public services in the UK.




What we offer

- Competitive salary (rising upon evidence of trade skills)
- Up to 6% contributory pension scheme
- Vehicle, Fuel Card and tools are all provided.
- 25 days annual leave plus bank holidays
- Career opportunities across their entire AASC contract
- Employee discounts for major retailers and leisure activities



#aasccareers

Proud member of the Disability Confident employer scheme

Location: Richmond, TW2 7SG
Permanent – 40 hours per week, Monday to Friday
Salary: Competitive salary + benefits + company car
 

Here at Serco, we’re experts in designing, implementing, and managing waste and recycling services, and right now we’re recruiting for a Contract Manager for our Richmond based depot.  We provide a complete Waste & Recycling service to ensure our community and client receive the highest standards.
 
Reporting to the Regional Director, you will lead, manage and be responsible for the performance of an outsourced, local authority contract portfolio including blue collar and supervisory staff in Waste & Recycling service provision within a demanding commercial environment.
 
You will champion the continuous improvement and contract growth processes, whilst actively seeking opportunities to increase and introduce new services which will create opportunities to deliver wider services to our client, residents and businesses.
 
You will ensure that KPI performance requirements are met, drive for change and innovation in the Contract to meet challenges for the future and develop and maintain effective relationships with local authority, community, trade union, internal and external stakeholders at all levels.
 
You will also produce management reports, manage staff and equipment, and manage the absence and welfare of all employees.

In addition to this, the successful candidate will identify commercial planning requirements and opportunities in service areas, implement exemplary service standards to monitor, review and benchmark service delivery, ensure all employees have received and understood the required training. Career development plans should be produced to enable continuous growth in our teams as well as constantly monitoring financial and operational performance to ensure all operations and methods are cost effective, efficient, with a view to excel targets.
 
This is an exciting opportunity for a strategic and passionate leader to take ownership of the Contract and lead the way with regards to innovation, service improvement and expansion.
 
You’ll have the autonomy to create and implement a strategy for success
- but you won’t be doing it alone. You’ll be joining a supportive senior leadership team and company that is as passionate about the delivery of public services as it is about your ongoing career development, with training courses, industry specific training and clear career development measures, all designed to ensure your ongoing success and lasting career with Serco.
 
About You
 
First and foremost, you will be an experienced and creative Contract Manager or Operations Manager, with experience of managing a large blue-collar workforce with an preferably Environmental Services (Refuse or Street Cleansing) or a Grounds Maintenance background, however not essential for the right candidate.
 
We ask that you are a strategic leader with the ability to make sound business decisions based upon data interpretation, a Level 5/ Degree or equivalent management qualification would be desirable.
 
A Transport Manager’s CPC would be desirable, as well as experience of managing relationships with trade union representatives and Local Authority clients.
 
We are keen to hear from applicants with experience of business development and transformation, leading on operational changes, continuous improvement and project management/facilitation, and with the ability to clearly present and communicate changes in a way that inspires and engages others.
 
You should have experience of managing close working relationships with the client and Local Authority client experience would be advantageous. We expect our Contract Managers to be very visible with the workforce, leading by example and very hands on.
 
If you feel you have the skills to succeed in this role, please apply with your CV.

 
Why Serco  
Meaningful and vital work: Working within Environmental Services at Serco means that you’ll play a critical role in ensuring that the communities we serve receive reliable waste management services.
 
A world of opportunity: It takes a diverse team to support our Environmental Services and we’re big on internal progression. So whether you specialise your skills, undertake additional training or progress into senior management you’ll find all the opportunity you need to evolve your career.
 
Great people: Our staff are dedicated to providing the best possible service for our customers and we welcome those who take similar pride in their work.
 

What we offer

- Competitive salary


- Company car


- Up to 6% contributory pension scheme


- Single medical cover


- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.


- The chance to make a positive difference to our communities.


- Interesting, varied, and enjoyable work


- A company that recognises your contribution



.

About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

To discover more about our careers in Defence, meet our team, and to find out more about what we offer, please follow this Link. We’re also a signatory of the UK Governments Women in Defence Charter, to find out more please click here.

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens, we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. As a proud Disability Confident Leader and holder of the Gold Inclusive Employer Standard, disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
#defencejobs



PMO Project Support Based at HMNB Portsmouth: Hybrid based role.Fixed Term 12-month contractCompetitive salary plus benefits
Serco have an exciting opportunity within our Maritime division for a PMO Project Support to join our team based at HMNB Portsmouth on a hybrid basis.
This position plays a crucial role in providing governance, oversight, and support for the successful delivery of our Maritime DMS-NG programme. Our PMO Project Support will maintain structure and discipline within the programme, ensuring that project plans are cohesive, and that risk, issue, and dependency management processes are effectively implemented. It supports the programme's success by driving consistent reporting, governance, and the delivery of key milestones. This position ensures that all programme activities adhere to established standards, processes, and best practices, facilitating the alignment of workstreams, tracking progress, and driving continuous improvement.
Main Accountabilities:
Governance and Reporting:


- Establish and maintain governance frameworks, ensuring that all programme activities comply with established standards and processes.
- Produce regular reports and dashboards that provide clear visibility of project status, risks, issues, and performance metrics.
- Schedule and Facilitate programme reviews and status meetings, capturing key decisions, actions, and follow-up requirements.


Risk, Issue, and Dependency Management:


- Maintain and manage the programme's RAID (Risks, Assumptions, Issues, Dependencies) logs, ensuring proactive tracking and mitigation.
- Work closely with project teams to identify potential risks and issues, implementing strategies to address them effectively.


Planning and Coordination:


- Support the development of integrated project plans and/or handover plans, ensuring alignment across multiple workstreams.
- Coordinate with Project Managers to track milestones, monitor progress, and manage interdependencies between workstreams.
- Facilitate the alignment of resources, ensuring that project activities are well-coordinated and on schedule.


Process Improvement and Standardisation:


- Develop and implement standard operating procedures (SOPs) to streamline programme management activities.
- Identify areas for process improvement, introducing best practices to enhance efficiency and effectiveness within the PMO.


Stakeholder Engagement and Communication:



- Act as a central point of contact for programme-related queries, ensuring consistent and transparent communication with stakeholders.
- Support stakeholder engagement efforts, facilitating workshops, meetings, and presentations to communicate programme progress.


Training and Capability Building:



- Provide guidance and support to junior PMO members, ensuring their development and growth within the programme.
- Foster a culture of continuous learning and knowledge sharing across the PMO team.


What you’ll need to do the role:


- Proven relevant Project PMO experience. Previous experience in a maritime environment would be an advantage.
- A Strong understanding of project and programme management methodologies and frameworks.
- Proficiency in Microsoft Office and project management tools including Microsoft Project and Microsoft Excel.
- Excellent organisational and analytical skills with a detail-oriented approach.
- Experience with tools like Power BI for data visualisation and reporting and knowledge of risk management techniques and process improvement methodologies is desirable.
- Please note we consider requests for flexible working, please stipulate any requests in your application.


What we offer:



- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days' annual leave plus bank holidays
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.

Proud member of the Disability Confident employer scheme

Address: Penton Depot
Contract Type: (12 month fixed term), Full Time
Working Hours: 40 hours per week, 8 hour shifts or 12 hour shifts
Salary: £27,352 per annum + Excellent Benefits


London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 12,300 bikes, 500 ebikes and over 800 bike docking stations across London to help you get around quickly and easily. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

You will be the public face of Serco’s London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner.

As the Redistribution Driver you will drive across London redistributing Santander Bicycles to increase customer hires and to collect Bicycles for Service and Repair to return to the depots. In addition, work with team leaders to battery manage the active eBikes on the scheme, ensuring these are charged and available to hire for customers. You will also work with Control Centre colleagues to ensure the maximum number of Bicycles can be collected and redistributed each shift, minimising lost time, and providing great service for Londoners.

This is a role that is vital to the success of the Cycle Hire Scheme, and we are looking for candidates that take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service. Our Redistribution Drivers directly contribute to making London a greener place to live and visit and are responsible for making sure our bikes are safe for all to use, so it is important that you are able to take that responsibility seriously and are a considerate and courteous driver.

You won’t be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as On Street and Redistribution Operatives who now hold Team Leader, Operations Manager and Contract Manager titles.

We are dedicated to the ongoing development and career progression of our On Street Mobile Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.

What do I need to do the role?

To be considered for a position within our team, you will have excellent customer service skills, experience of driving around the London area and a full UK Manual driving licence that you have held for at least 1 year. A driving assessment will take place if you pass your interview.

We are looking to hear from candidates who will go the extra mile for our customers, answering queries patiently and politely and can be the public face of the London Cycle Hire Scheme.

At times, we may ask you to assist our On Street Mobile Operative teams with on foot and bicycle patrols to collect and return abandoned bikes so it would be preferred that candidates are flexible and willing to undertake additional duties.

Previous experience of working within the Micromobilty sector is not essential as we will provide any additional training you may need.

Please note, this position is subject to random drug and alcohol testing.


Why Serco

A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer


- Free Cycle Hire membership worth up to £120 and 15% off a new bike
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution





Address: Penton Depot
Contract Type: (12 month fixed term), Full Time
Working Hours: 40 hours per week, 8 hour shifts or 12 hour shifts
Salary: £27,352 per annum + Excellent Benefits


London's public bike sharing scheme is available 24/7, 365 days a year. There are more than 12,300 bikes, 500 ebikes and over 800 bike docking stations across London to help you get around quickly and easily. The scheme recently expanded to Southwest London so now you can saddle up anywhere from Shepherds Bush to Canary Wharf and Wandsworth Town to Camden Town.

You will be the public face of Serco’s London Cycle Hire team in the community, representing the business in a very positive way and interacting with members of the public in a friendly and approachable manner.

As the Redistribution Driver you will drive across London redistributing Santander Bicycles to increase customer hires and to collect Bicycles for Service and Repair to return to the depots. In addition, work with team leaders to battery manage the active eBikes on the scheme, ensuring these are charged and available to hire for customers. You will also work with Control Centre colleagues to ensure the maximum number of Bicycles can be collected and redistributed each shift, minimising lost time, and providing great service for Londoners.

This is a role that is vital to the success of the Cycle Hire Scheme, and we are looking for candidates that take great pride in their work and are committed to being the best ambassadors for the Cycle Hire Service. Our Redistribution Drivers directly contribute to making London a greener place to live and visit and are responsible for making sure our bikes are safe for all to use, so it is important that you are able to take that responsibility seriously and are a considerate and courteous driver.

You won’t be doing this alone either. Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as On Street and Redistribution Operatives who now hold Team Leader, Operations Manager and Contract Manager titles.

We are dedicated to the ongoing development and career progression of our On Street Mobile Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications. These include, but are not limited to, Health & Safety courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.

What do I need to do the role?

To be considered for a position within our team, you will have excellent customer service skills, experience of driving around the London area and a full UK Manual driving licence that you have held for at least 1 year. A driving assessment will take place if you pass your interview.

We are looking to hear from candidates who will go the extra mile for our customers, answering queries patiently and politely and can be the public face of the London Cycle Hire Scheme.

At times, we may ask you to assist our On Street Mobile Operative teams with on foot and bicycle patrols to collect and return abandoned bikes so it would be preferred that candidates are flexible and willing to undertake additional duties.

Previous experience of working within the Micromobilty sector is not essential as we will provide any additional training you may need.

Please note, this position is subject to random drug and alcohol testing.


Why Serco

A place you can make an impact: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.

A place you can count on: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.

A place for you: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.

What we offer


- Free Cycle Hire membership worth up to £120 and 15% off a new bike
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
- A company that recognises your contribution

Proud member of the Disability Confident employer scheme