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Application Support Engineer
- FTCSerco, Home Based
Minimum 6 Month up to 12 Months FTC, Full Time
Circa £30,000 DOE + Benefits
IT is at the heart of many of the vital services that Serco provides, from caring for vulnerable people, managing complex public services, to heavy rail and hospital operations. As our Application Support Engineer, you’ll ensure that we continue to deliver innovative solutions for our customers.
As Application Support Engineer, you will be responsible for supporting a number of applications including Aptem application platform, Office 365 Power Apps, part of Serco’s Enterprise Skills Employment portfolio. The Aptem application is used to support UK jobseekers in furthering education and finding employment. You'll work with Local Government Partnerships Applications teams across Lincoln and Hertford in supporting applications that are used by the Local Authorities. Other duties include:
- Monitoring of ServiceNow (ITSM) stack for customers, ensuring SLA`s are met.
- Management of support queries with 3rd party supplier, monitoring progress, chasing and ensuring responses are received and communicated back to the customer.
- Arranging and carrying out software upgrades including some out of hours work. Creation of test plans and co-ordination of software upgrades.
- Bespoke configuration and development work as required by the customer
- Contribute to procedures and manuals for the Apps Support Team.
- Proactive demand-management activities, eliminating / reducing demand wherever feasible, to ensure continued efficiency.
Flexible home working options are available, there may be some travel for meetings as required.
What you'll need to do the role:
If you are already an experienced professional with demonstrable experience working in a similar IT supporting role within a fast-paced IT environment, then we want to hear from you. Experience with Aptem is particularly desirable, however training can be given. You should have strong knowledge and experience in Office 365 Power Applications, Power BI, Power Automate and Power Apps. We are a small team working in quick paced environment, there is a lot of work to do, whilst the work can be pressurised, we connect often with regular catch ups and ensure that our approach is relaxed, light-hearted and enjoyable!
What we offer:
- Salary Between £28,505-£30,000 dependent on experience
- 6% Pension
- Serco discounts which include cinema, Merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships
- An autonomous and supportive culture
- The chance to make a positive difference to public sector services in a company passionate about diversity and inclusion
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
