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Desktop Lifecycle Specialist
Serco, Permanent, 37 Hours
Lincoln County Council
Competitive Salary + Benefits
Serco are currently recruiting for a Desktop Lifecycle Specialist to join our team in Lincoln County Council. The purpose of the role is to be a technical specialist with a specific focus on End User Desktop/Mobile and Cloud technologies.
You will work within BAU on all aspects of the desktop lifecycle and you will report to the Tech Services Team Leader.
Key Accountabilities
Provide technical expertise to internal customers.
- Troubleshooting and remediation of issues arising from the use of MEM/MEMC within agreed SLAs.
- Implementation and configuration of technology solutions aligned to design, security, and ongoing operational objectives, working with project delivery teams to ensure a smooth hand over into service.
- Acting as subject matter expert for MEM/MECM (Intune / SCCM).
- Provide guidance and mentoring to support operational teams.
- Maintains currency in technology skills/knowledge
What do I need to do the role?
- Experience of configuration of Cloud (MEM) and Windows solutions (Autopilot, Configuration Profiles etc)
- 3rd line support experience (managing critical infrastructure supporting public services desired) · Good Problem/Incident Management skills.
- Provide specialist knowledge to wider BAU teams.
- Good communication, troubleshooting and analytical skills.
- Good customer service skills focused upon meeting customer needs.
- ITIL knowledge preferable.
- Ability to generate and present technical reports.
- Power Bi, Excel. · Strong MSOffice skills.
- MS Defender knowledge preferable.
- SCCM Knowledge preferable
- Key Technology skills
- MEM (Intune)
- § Autopilot
- Conditional Access
- Configuration Profiles
- App Deployment
- Device Enrolment
- Azure AD
- PowerShell
- Apple Business Manager – basic understanding e.g. setting up Macs for default enrolment
What we offer?
- Up to 6% contributory pension scheme
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more
- Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts
- A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 
- Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.
- Interesting and enjoyable work
- Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
