Total 2,321 Engineering job vacancies in New York, NY

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Summary of Position

The Enterprise Senior Networking engineer is a technical implementation role who will focus on delivering Enterprise Networking Technologies Data Centre, Wireless Routing & Switching, Software Defined solutions to new and existing customers.

The position will be a critical member of the Service Delivery team who designs and builds new Infrastructure. This role will work directly with customers to capture business requirements, share best practices, make recommendations, document the optimal design, provide trainings and build the approved solution.

This role may also support business development activities by providing demos or POV for the mentioned technologies below.

Responsibilites:

• Designing and implementing network and security solutions: Responsible for designing and implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices. Racking and Stacking network devices. Expected able to handle mid-sized to mega-sized project.
• Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
• Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met.
• Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network delivery is completed within the stipulated time.
• Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
• Knowledge Transfer: Responsible for providing handover the project to Client and internal operations team.
• Provide guidance and mentorship: Conduct knowledge sharing sessions to keep the team updated on the best practices.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 5-10 years of experience in network design/deployment.
• Excellent knowledge in Routing and switching, eg. BGP, OSPF, Multicast, VSS, spanning tree, MPLS L3VPN.
• Experience in wireless. Cisco WLC, Aruba, Prime, MSE/CMX, DNAC, Ekahau Site Survey tool
• Data centre technologies, eg. Cisco Nexus VDC, VPC, FEX, VXLAN, ACI.
• Good knowledge of Firewall technologies eg. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate,
• Good knowledge in network access control(NAC) product, eg Aruba Clearpass Policy Manager, Cisco ISE.
• Excellent interpersonal & communication skills
• Current CCNP qualified with related professional experience, CCIE would be an advantage.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Job Description:

Be part of an exciting team working on cutting-edge advanced packaging process technologies. Participate in process development and integration solution to enable advanced packaging process technologies in the world of mobile, IoT, consumer and high-performance computing area. Partner and work with various teams from inside and outside of IME to help develop leading-edge packaging solutions for our customers, taking the solutions from concept to mass production. Responsibilities will include assisting in operations support in clean room to make sure projects are completed successfully and delivered on time.

This position is based in Singapore.

Responsibilities:

• Operate semiconductor equipment to perform processes, measurement, and inspection of wafers. (Include equipment setup, loading and unloading of wafers)
• Monitor basic equipment/process errors and perform recovery.
• Work with internal and external parties to align for tool time, execute process sequence and collect data to feedback to integration owner.
• Logistically transport wafer lots between equipment within cleanroom and between worksites.
• Identify and address potential areas for improvements such as cycle time, utilization, and cost.
• Perform chemical change/ top-up for equipment under supervision.
• Understand and follow all Environmental, Health and Safety (EHS) procedures and requirements.
• The candidate may be required to perform shift work (Mon-Fri).

Experience:

• NITEC/ Diploma in Electrical/Mechanical/Chemical Engineering
• Basic understanding on semiconductor process is preferred
• 1-3 years of experience in semiconductor processes (Litho, Etch, CVD, PVD, Plating, Metrology etc.) will be added advantages

The New Product Introduction (NPI) process engineer will provide Dermcut Medical Pte Ltd with technical support and operating knowledge for our medical device operation. This role will conduct critical engineering functions such as product validation, troubleshooting, identifying and implementing process improvements.

The engineer will work closely with project manager and is in charge of taking the prototype from pilot scale into full scale manufacturing in support of commercial efforts. This position will focus on developing various processes and implementing those to support mass production.

Primary Responsibilities

• Establish processes based on product specifications.
• Develop control plans, gage repeatability & reproducibility, test method verification & validation, and pFMEA.
• Identify areas of process improvement to reduce and minimize process related nonconformance incidents and to maximize efficiency of the process.
• Co-ordinate the generation of dossier including but not limited to design files, technical files and project files to include design outputs, shelf-life studies, biocompatibility, sterilisation, risk analysis, validation master plans, IQ's, OQ's, PQ's and test regimes.
• Responsible for screening and optimization of process parameters to achieve robust and stable processes and maximize yields, efficiencies and process capabilities.
• Perform other related duties and responsibilities as assigned.

Education / Experience Requirements

• Bachelor’s degree in process engineering or similar qualification.
• A minimum of 2 years’ experience in the medical device industry.
• A strong understanding of validation strategy (IQ/OQ/PQ), support protocols and reports.
• Experience in root cause analysis of technical discrepancies/abnormalities.
• Familiar with FDA documentation requirements, ISO 13485 quality management system, lean manufacturing, and good manufacturing practice.
• Experience with SolidWorks and Microsoft Project preferred.

Interested applicants are invited to apply directly at the NUS Career Portal

Your application will be processed only if you apply via NUS Career Portal

We regret that only shortlisted candidates will be notified.

Job Description

The Coastal Protection and Flood Resilience Institute (CFI) Singapore at the National University of Singapore is hiring a Research Fellow (RF). The successful candidate will conduct research and technology scan on current and future trends in coastal protection and flood management solutions, including increasing use of AI in computational fluid dynamics, extreme event prediction and condition monitoring. He/she will also conduct research in some of the abovementioned topics and write research proposals to secure grants for CFI.

Job Requirements

• Possess a recognised PhD degree in civil engineering, mechanical engineering, computer science, or a related discipline
• R&D experience in coastal/offshore/structural engineering and/or AI and machine learning.
• Strong writing and communication skills.
• Ability to work independently and in a team .
• Open to fixed-term contract.

Job Decription:

• Attend to customer quality issues.
• Improve manufacturing processes and products
• Provide quality services to ensure compliance with the quality system
• Achieve quality targets of products

Requirements :

• Diploma / Degree in Engineering
• No Experience are required
• Good interpersonal and communication skills
• Proficiency in spoken and written Chinese is required to deal with Chinese stakeholder

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Job Description:

Be part of an exciting team working on cutting-edge advanced packaging process technologies. Participate in process development and integration solution to enable advanced packaging process technologies in the world of mobile, IoT, consumer and high-performance computing area. Partner and work with various teams from inside and outside of IME to help develop leading-edge packaging solutions for our customers, taking the solutions from concept to mass production. Responsibilities will include assisting in operations support in clean room to make sure projects are completed successfully and delivered on time.

This position is based in Singapore.

Responsibilities:

• Operate semiconductor equipment to perform processes, measurement, and inspection of wafers. (Include equipment setup, loading and unloading of wafers)
• Monitor basic equipment/process errors and perform recovery.
• Work with internal and external parties to align for tool time, execute process sequence and collect data to feedback to integration owner.
• Logistically transport wafer lots between equipment within cleanroom and between worksites.
• Identify and address potential areas for improvements such as cycle time, utilization, and cost.
• Perform chemical change/ top-up for equipment under supervision.
• Understand and follow all Environmental, Health and Safety (EHS) procedures and requirements.
• The candidate may be required to perform shift work (Mon-Fri).

Experience:

• NITEC/ Diploma in Electrical/Mechanical/Chemical Engineering
• Basic understanding on semiconductor process is preferred
• 1-3 years of experience in semiconductor processes (Litho, Etch, CVD, PVD, Plating, Metrology etc.) will be added advantages

Role Description:

• Responsible for semiconductor fab automation with Autonomous Mobile Robot (AMR) & SECS/GEM
• MES knwolegeable and work with vendors to evaluate and enable communication between MES, Tool and AMR.
• Responsible for proposing/developing/implementing/maintaining IOT automation systems collecting/cleaning/restructuring equipment data and storage in data management system
• Maintenance of AMR and existing system performing periodic data integrity checks, create automated failure alerts, perform timely fixes when necessary and continuously improve the automation frameworks with new innovative features\
• Create Web UI for admin/user required view & operation. Create automated periodic insights/analytics/reports/visualisation/alerts operations required for timely decision-making processes.

Job Requirements

• Degree in Computer Science, Engineering or relevant field
• Ability to work independently and team player to deliver result in fast paced and collaborative environment
• Preferable with 1-3 experience in various semiconductor process module/knowledge, equipment engineering or digital transformation, specifically in SECS/GEM Automation.
• Knowledge in communication systems and network protocols used between tool and factory automation (SECS/GEM knowledge & semiconductor/manufacturing environment)
• Knowledge in variety of operating system (OS) used for automation (e.g SECS/GEM, php, js, sql). Other technical skills such as AMHS, vb, xml will be a plus/
• Preferable to have experience in data mining, database engineering, software development

Project Overview

We are hiring research engineers interested in advancing the state of the art in data-efficient machine learning at SMART in the new program: Mens, Manus and Machina: How AI empowers people and the city in Singapore (M3S).

With the recent emergence of large language models (LLMs), the research engineers will assist in investigating how data-efficient and resource-efficient techniques, such as data attribution, data selection/reweighting, data valuation, data curation, Bayesian optimization, active learning, can be applied in the context of LLMs (as well as important issues involving AI privacy, model auditability and updatability).

Responsibilities

• Research on topics related to data-efficient machine learning, such as data attribution, data selection/reweighting, data valuation, data curation, Bayesian optimization, and active learning, in the context of LLMs.
• Investigate how these concepts as well as important issues involving AI privacy, model audibility, and updatability can be applied in the context of LLMs.
• Develop, implement, and evaluate experiments to characterise the feasibility and performance of the proposed research ideas.
• Collaborate with other PhD and undergraduate students to publish research results in top-tier conferences and journals, with focus on venues associated with the above-mentioned areas .

The research engineer will be jointly advised by Prof. Daniela Rus (MIT CSAIL), Prof. Alex 'Sandy' Pentland (MIT Media Lab), and Assoc. Prof. Bryan Low (NUS School of Computing), and based at SMART (Singapore-MIT Alliance for Research & Technology) in Singapore. The research engineer will have the opportunity to collaborate with PhD and undergraduate students, as well as Postdoctoral Fellows, within our research groups.

For more information on our research group and interests, visit

https://danielarus.csail.mit.edu/

https://www.media.mit.edu/people/sandy/overview/

https://www.comp.nus.edu.sg/~lowkh/research.html

Requirements

• Degree or Masters Degree in Computer Science, Machine Learning, Artificial Intelligence, or other related disciplines.
• Strong publication record at premier AI/ML venues such as ICML, ICLR, NeurIPS, CVPR, ACL, EMNLP or similar.
• Strong proficiency in programming.
• Strong proficiency in English and communication skills.
• Experience with machine learning and deep learning frameworks such as Pytorch, Tensorflow, among others.

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Ownership on critical incidents for customers to deliver resolution with in SLA.
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up-to-date software.
• Troubleshoot production issues and network/security problems to fix any infra related issues and work with principal vendors and customer to provide the resolution within the proposed timelines.
• Performing RMA for hardware failures and replacement in production environment
• Perform health checks for the critical environments and ensure the systems running up to the standard and no potential failures.
• Setup staging and simulation for customer activities for critical jobs before actual tasks in production environment.
• Working in 24/7 operations centre and standby role for after office hours support on monthly rotational basis
• Able to follow and meet customer SLA for all the incidents and requests / responsible for the service delivery
• Undertake escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 1/2/3 on site troubleshooting and hardware field replacement works for customers.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you

The Individual and their Experience:

• Knowledge of ITIL principles, particularly Incident, Change, Problem and Service Management
• Minimum 2-3 years of relevant experiences in network operations including network, wireless, security technologies.
• Experienced on working with vendors and customer on outage situation and provide direction to juniors and customer on recovering services affectively.
• Hands on experience in operations and BAU for fixing user/infra issues in production environment is essential.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Summary of Position

The Enterprise Senior Networking engineer is a technical implementation role who will focus on delivering Enterprise Networking Technologies Data Centre, Wireless Routing & Switching, Software Defined solutions to new and existing customers.

The position will be a critical member of the Service Delivery team who designs and builds new Infrastructure. This role will work directly with customers to capture business requirements, share best practices, make recommendations, document the optimal design, provide trainings and build the approved solution.

This role may also support business development activities by providing demos or POV for the mentioned technologies below.

Responsibilites:

• Designing and implementing network and security solutions: Responsible for designing and implementing network and security solutions for clients, which may involve configuring routers, switches, wireless, load balancers and other network devices. Racking and Stacking network devices. Expected able to handle mid-sized to mega-sized project.
• Troubleshooting network and security issues: Responsible for diagnosing and resolving network and security issues that arise for clients while deploying, which may involve investigating connectivity problems, configuration issues, and analyzing network traffic.
• Client management: Responsible for building and maintaining relationships with clients, managing their expectations, and ensuring their needs are met.
• Collaboration with other teams: Working closely with other teams such as project managers and Operations team to ensure the network delivery is completed within the stipulated time.
• Technical Documentation: Responsible for creating technical documentation such as Low-Level Design, TDS, As-built, UAT and SAT documents. Signoff all the documents from clients for the project closure.
• Knowledge Transfer: Responsible for providing handover the project to Client and internal operations team.
• Provide guidance and mentorship: Conduct knowledge sharing sessions to keep the team updated on the best practices.

Requirements:

• Possess at least a Diploma, Bachelor's Degree, or Professional Degree in Computer Science/Information Technology or equivalent
• Minimum 5-10 years of experience in network design/deployment.
• Excellent knowledge in Routing and switching, eg. BGP, OSPF, Multicast, VSS, spanning tree, MPLS L3VPN.
• Experience in wireless. Cisco WLC, Aruba, Prime, MSE/CMX, DNAC, Ekahau Site Survey tool
• Data centre technologies, eg. Cisco Nexus VDC, VPC, FEX, VXLAN, ACI.
• Good knowledge of Firewall technologies eg. IPSEC VPN, SSL VPN, IPS/IDS, Cisco ASA, Firepower, Fortigate,
• Good knowledge in network access control(NAC) product, eg Aruba Clearpass Policy Manager, Cisco ISE.
• Excellent interpersonal & communication skills
• Current CCNP qualified with related professional experience, CCIE would be an advantage.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span across industries such as financial services, TMT (Telecommunications, Media and Technology), Education, Healthcare, Retail, Government, Manufacturing and Professional services. Our focus is to engage in the dynamics of our customers’ vertical markets and apply the skills of our employees in modernising key digital pillars, Data centres and Cloud services, Security and Network Infrastructure, Workspace communications and collaboration, Data and information strategies, and IT operations modernisation.

Logicalis Group has an annualised revenue of over $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4 billion.

As we continue to grow as a business, our people are our key differentiator with our competitors, and developing and retaining our talent is a key priority for all of our businesses. We will recommend that you watch this short video with input from our employees around the world.

Job Summary:

We are currently looking for a Senior Security Project Engineer to join our Professional Services Team delivering Security Projects encompassing predominantly NAC, Firewall, PS and MFA solutions. Qualified candidate is expected to have hands-on experience in delivering such solutions. This role presents itself with considerable learning opportunities on the state-of-the art security technologies.

Accountabilities:

• Develop low level design document for the project delivery detailing the scope with the sensible technology write up.
• Participate in Internal/Customer meetings to develop the LLD document.
• In-depth technical knowledge and good working experience in implementing and supporting Cisco ISE and HPE Aruba ClearPass NAC solutions.
• Prepare UAT document and perform UAT as per document.
• Understanding of Windows Active Directory and Integration with NAC Solutions
• Proficient with hands-on experience delivering Firewall migrations and fine-tuning Firewall/IPS policies.
• Ability to deliver MFA Solutions for specific use case requirements.
• Assist in reviewing Technical Design Specifications (TDS) document for security projects
• Proactively participate in maintaining internal knowledgebase sharing technical findings within the Team.

The Individual and their Experience:

• Network Access Control (dot1x) experience of Cisco ISE and HPE Aruba ClearPass (Mandatory).
• Firewall Migration expertise across multi-vendor platforms- Cisco ASA/FTD, Palo Alto, Fortigate, Checkpoint.
• Hands on experience Cisco FirePower NGIPS.
• Basic understanding of Networking – Routing and Switching Protocols.
• Ability to manage medium to large size project and ensure completion within the projected timeline.
• Build customer relationship to manage the projects in a congenial way.
• Team Player highly spirited, sharing project experience with peers.
• Able to learn and adopt new skills when projects warrant based on the relevant training provided.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Job Responsibilities:

•Lots handling, WAT analysis and process optimization

•Device development, Yield trouble shooting and reliability improvement

•Fab transfer & Customers handling

•Customized structure process integration development

• To be responsible for helping to drive leading edge process/device development and optimization of devices in order to meet scaling, performance, reliability, and manufacturability requirements.

• Identify and solve IC process and device problems

Job Qualification

•Bachelor degree or above in Materials Science, Electrical Engineering, Chemical Engineering, Mechanical Engineering, Physics, Chemistry or a related engineer discipline.

• 5+ Years Experienced Process Engineering

• Fab 12" knowledge is preferred

• Knowledge of Statistical Process Control (SPC) and/or Design of Experiments (DOE) principles

•Good communication skills, be able to work within cross-functional teams, including internal and external partners

About Bruker:

Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.

Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

Bruker - Innovation with Integrity.

Please visit www.bruker.com.

Bruker Singapore is seeking for a Field Service Engineer within the service organization. He/She is an ambassador of Bruker Nano Surfaces Metrology (BNSM) instrumentation and technology. Bruker Nano Surfaces Metrology manufactures the world's leading Atomic Forces Microscopes, Stylus profilers, Mechanical Testers, X-Ray Diffractometer and non-contact 3D optical microscope instrumentation. This technical role responsible for customer direct post-sale instrumentation and application support including: installation, user and application training, instrument diagnostics/fix, and post-sale applications support. Individual must be customer focused with a strong technical background enabling our customers to maintain their instrument at peak performance and maximize productivity for their intended use case.

SUMMARY OF RESPONSIBILITIES:

• Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools (AAFM(NanoMet), AFMi, TSOM & X-ray) for customers both domestic and international
• Provide high level technical support to external customers at their location
• Provide on-­site training to the customers
• Interface with cross functional work teams such as field applications, customer support/services, product management, manufacturing and marketing/sales
• Develop Service technical documentation
• Create, develop, and continuously improve the customer support & applications knowledge database
• Timely and professionally handle field service calls and issues arising from the field service
• Performs basic applications support of Bruker Semiconductor Metrology Tools for customers both domestic and international
• Visits, triage with field applications scientists as appropriate
• Timely complete and submit all required paperwork
• Flexible schedule to accommodate our customer’s needs
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
• Up to 30% traveling required within Southeast Asia (at times with short notice)
• Misc. other duties commensurate with the capabilities of a Field Service Engineer

ESSENTIAL FUNCTIONS:

• 90% Technical support (Diagnostics/troubleshooting/on-site/phone/e-mail/web-ex/SAP RMAs, etc.)
• 10% Knowledge database development, delivery of training, basic application support and Escalation support (technical analysis, cross-functional engagement, plan of action, on-site support, etc…)

ADDITIONAL RESPONSIBILITIES:

• Pre-sales support
• Other duties as assigned

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.
• Working knowledge of MS Office, Excel. Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation
• Up to 5 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences.
• AAFM, AFM and X-ray service experience or background in Technical Support preferred.

Interested candidates, please apply via Bruker's career portal directly : https://bit.ly/48OlAj5

Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 6,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation.

We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow.

The Logicalis Group has annualised revenues of $1.7 billion, from operations in Europe, North America, Latin America, Asia Pacific and Africa. It is a division of Datatec Limited, listed on the Johannesburg Stock Exchange, with revenues of over $4.3 billion.

Job Summary

The Senior Network Operations Engineer is an Operations role whom will focus on SLA driven Level 3 Incident Management which encompasses responding and resolution of Network, Wireless, Security Infra related issues. The position will be a critical member of the Operations team whom are the higher level and Sev 1 n 2 escalations to diagnose and troubleshoot fault incidents. This role will work directly with customers to gather the fault symptoms and provide the resolution or work around and share best practices, make recommendations, document the issues, provide root cause incident reports. The job scope includes extensive support to client network support team to perform activities in network health check, wireless testing, user issues, break fix, preparing Incident root cause reports.

Responsibilities:

• Understand the process and practices related to GNC support Templates and Standard Operating Procedures
• Perform IOS upgrades and patches to fix software and ensure that the environment is bug/vulnerable free by keeping system with up to date software.
• Troubleshoot production issues and network problems to fix any user related issues and work with principal vendors and customer to provide the resolution with in the proposed timelines.
• Field engineer responsible for handling support issues on Enterprise Networking Platforms and Solutions related to Routing, Switching, Wireless, NAC, Security. Includes Vendors such as Cisco / Aruba / Fortinet / Riverbed / Palo Alto / F5 etc
• Under take escalation for Enterprise Networking related matters from level 1 helpdesk engineers, perform level 3 on site troubleshooting and hardware field replacement works for Enterprise Networking Solutions.
• Be part of a team of engineers that performs 24 hours standby duties on a rotational basis.
• Responsible for updating technical documentations for configuration changes made via helpdesks and/or managed services customers.
• Responsible for opening and closing of support tickets when applicable and providing timely updates to helpdesk personnel and customer for support cases that has been allocated to you
• Work closely with various team of engineers for troubleshooting in relation to Enterprise Networking incidents.

Qualifications:

• Minimum 5 years of relevant experiences in network operations including network, wireless, security technologies.
• Hands on experience in fixing user issues in production environment is essential
• CCNA/CCNP/CCIE certified plus any other networking certifications preferred
• Strong understanding about Enterprise Networking Solutions such as VSS,
• VPC, Multicast , MPLS etc..
• Ability in performing local / remote IOS upgrades on different products and RMAs for faulty devices in production

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Job Responsibilities :

• Communicate, coordinate, and integrate department resources to enhance efficiency and achieve departmental goals and objectives.

• Oversee team member assignments, manage project scheduling, and track project progress to ensure timely and successful completion.

• Implement cost control measures and optimize resource allocation to maximize department performance.

• Foster team development through targeted training and mentorship programs, ensuring the success and growth of team members.

Job Qualification

• Master’s degree in a related field, such as Chemistry, Chemical Engineering, or Material Science.

• Over 5 years of relevant work experience.

• Strong knowledge of 12-inch semiconductor diffusion processes, including furnace, ion implantation, and Wet Bench System.

• Proven ability to identify, assess and solve problems

• Analytical with good interpersonal skills

• Team leader with execellent communication/coordination skill.