Total 2 F&B / Tourism / Hospitality job vacancies in Lake Buena Vista, FL, USA

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
• Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
• Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
• Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
• Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.
• Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost & found, accountability reports, parking assistance and security for the hotel operation.
• Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.
• Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

• With your experience, create an impact on our guests in this hands-on and detail orientated role 
• Free of charge staff accommodation available  
• Please note: Pumphouse Point is not in an eligible location to be counted towards WHM visa days.

If you're looking for a new career adventure with your partner, let us know in your application as we may have an opportunity for them also!

What you’ll do:

We are seeking a skilled Food and Beverage Supervisor to join our team at Pumphouse Point on a full-time basis for a minimum of 6 months. You’ll be working to enhance the food & beverage experience for our guests. You'll support your Team to ensure the day-to-day operation is of the highest standard.

Reporting to the General Manager, you will oversee all aspects of the Highland buffet breakfast, in-room larder picnic style lunch and 3 course dinners hosted in the Dining Room. You'll look for opportunities to enhance the guest experience through showcasing local Tasmanian product and upskilling your Team.  

What you’ll bring:  

• Strong food and beverage leadership experience 
• A reputation for providing excellent customer service, engaging in great conversations with our guests 
• A vibrant attitude with the ability to work effectively as part of a busy team 
• Ability and passion to build the skills and knowledge of our team through great training, coaching and mentoring 
• Knowledge of contemporary food and service trends and culinary styles  
• Broad knowledge of wine varieties and appropriate food and wine combinations  
• Stock management, ordering and invoicing experience
• Rostering experience

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.