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Functions or Scope of Assigned Duties:

The Deputy Chief of Quality Management (QM) is a member of the executive administrative team and reports to the Director. The incumbent will work closely with the Chief of QM for ongoing oversight of all aspects of the healthcare system to ensure quality and minimize risk, and guides the organization through frequent interactions with other service chiefs.

The Nurse IV Deputy Chief of Quality Management (QM) functions as an advisor, administrator, educator, consultant, and mentor who possesses a wide range of experience and leadership ability. Demonstrates performance that is broad enough to improve the care for a group of patients. The Deputy Chief of Quality Management (QM) executes leadership that is characterized by substantial and continuous responsibility and accountability for population groups or integrated programs that cross services and/or discipline lines and, influence the organizational healthcare mission.

The Deputy Chief of QM is a self-directed nursing professional who supervises QM staff, assesses plans, implements, coordinates, monitors and evaluates the quality and safety of the delivery of care for the organization. Assumes a leadership role in facilitating regulatory compliance for internal and external oversight bodies (i.e., The Joint Commission (TJC), Commission on Accreditation of Rehabilitation Facilities (CARF), Veterans Health Administration (VHA) Directives and Handbooks, etc.), Occupational Safety and Health Administration (OSHA), Office of the Medical Inspector (OMI), Office of the Inspector General (OIG), and VHA performance measures, supporting performance improvement work, and supporting and guiding the work of committees.

The Deputy Chief of QM ensures that services have systems and processes in place to provide safe, quality care that is consistent with external benchmarks. Leads performance improvement initiatives by identifying quality metrics, trending data, maintaining the quality metric dashboard, and acts as a subject matter expert in data analysis and data display. Consults and acts as a resource to leadership and staff in standards interpretation implementation, patient safety, infection control, risk management, and re-design of processes and structures to improve care outcomes. Develops and implements policy and procedures, collaborates with service departments, and works toward meeting the strategic plan of the organization.

The Deputy Chief of QM oversees monitoring of corrective actions from survey findings and assists services who are performance outliers. Provides oversight for programs such as the Joint Patient Safety Reporting (JPSR), Tort Claims, and Peer Review. Responsible for completing clinical quality reviews, clinical data analysis, and identifying opportunities for improvement. This includes providing clinical and administrative recommendations relative to all Strategic Analytic Improvement Learning (SAIL) outcomes, External Peer Review Program (EPRP) metrics, and driving improvement initiatives within the medical center.

The Deputy Chief of QM collaborates with the Survey Coordinator for the coordination of accreditation readiness activities focused on standards compliance, education of staff on standards, VHA requirements, and customer satisfaction for internal and external stakeholders. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in unit/program level quality improvement processes and initiatives as well as customer service programs. Leads QM staff through performance evaluations, provide guidance and support on culture changes, and change management projects.

The Deputy Chief of QM supports all QM work to include but not limited to Accreditation, System Redesign, Infection Prevention, Patient Safety, Risk Management, High Reliability Organization (HRO), Just Culture, and evidence-based practices.

Preferred Experience: Supervisory experience in QM department and knowledge of VHA performance measures.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: 8:00am-4:30pm, Full-Time
Department/Unit: Quality and Patient Safety
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Recruitment or Relocation Incentive may be authorized for a highly qualified selectee.
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting
Duties: The VA Greater Los Angeles Health Care System, Department of Emergency Medicine is seeking a full-time Emergency Medicine Service Chief. Duties for this position include, but are not limited to:

• Providing leadership and management for the emergency department
• Working cooperatively and supportively with the members of the executive leadership team, members of the medical staff, and Nursing to assure the best possible emergency care is provided to patients who present to the emergency department.
• Working cooperatively with the heads of diagnostic and therapeutic departments to ensure availability, quality, and effective use of services.
• Working with chiefs of services to ensure services meet the emergent care needs of Veterans are appropriate.
• Providing significant input into the preparation of the departmental budget and strategic planning.
• Monitoring community needs and providing significant input into disaster planning and fostering a productive relationship with local EMS systems to promote effective acute care of Veterans.
• Working cooperatively with academic affiliates with a goal of hosting emergency medicine residents in the future.
• Maintaining a faculty appointment with the David Geffen School of Medicine at UCLA in the Department of Emergency Medicine
• Supporting the academic missions of teaching residents and medical students and promoting research.

• Approves leave, sets work schedules while ensuring that staffing levels are adequate to provide needed services to Veterans.
• Establishes work schedules, assigns work to include: assigning cases, special assignments/projects, committee membership.
• Responsible for developing an annual budget plan.
• Approves purchase orders, invoices, and oversees contracts that are under their area of responsibility.
• Knowledge of Human Resource laws and regulations, works closely with HRM Staffers in the recruitment, and retention of employees.
• Provides employee development opportunities with succession planning in mind.
• Working knowledge of the Labor/ Management Union Master Agreement Contract, works with Local Union and VHA HRM Employee Relations/Labor Relations staff.
• Establishes expectations for performance, evaluates performance and takes corrective and/or disciplinary action as needed with subordinate employees.
• Responsibility to monitor performance measures that are directly and indirectly impacted by the services provided by programs and program staff under their area of responsibility.
• Oversees the professional practice of licensed and provisionally licensed staff, to include peer review, OPPE, FPPE, Scope of Practice and Credentialing/Privileging.
• Responsibility to see that Labor Mapping is current and accurate, working with Social Work Administrative Officer, Social Work Service Chief and VISN MCA staff.
• Develops policies, SOPs and other processes to ensure that National, VISN and local VHA regulations, handbooks and directives are adhered to.
• Evaluates processes and takes the initiative to redesign processes to make work more efficient, flexible and Veteran centered.
• Mentors and coaches staff, ensures that provisionally licensed staff are assigned adequate clinical supervision by Licensed Independent Practitioners until full license is attained.
• Supports the VA Mission, actively works to address barriers to care for Veterans.
• Participates in community outreach and partnerships.
• Anticipates needs for their service, tracks and trends resource utilization and allocates resources accordingly.
• Acts as an expert, educates, advises, and provides consultation.
• Involved with reviewing existing programs for adequacy and recommending or initiating changes for improvement or realigning priorities within available resources.
• Assists the Chief, SWS and other care line service chiefs in managing the work of social workers, particularly with respect to problems crossing service lines and activities which require joint action.
• Participates with the Chief, SWS in service staff meetings and professional staff meetings to manage the overall direction of the profession in keeping with goals and priorities prescribed by the Medical Center.
• Collaborates with the Chief, SWS and with other social workers to develop/update and implement practice guidelines, to ensure social work professional practice meets or exceeds established policies and community standards.
• Assist as a program planner/developer, coordinating these efforts with internal and external customers.
• Completes the continuing education hours need for maintaining Professional Licensure.
• Demonstrates professional behavior that conforms to VA regulations and policy, and State and Federal laws.
• The social worker will collaborate in the performance improvement processes and comply with performance measures as required by the VHA for Social Work Service.
• Other duties as assigned.

• Completes assessments, develops treatment plans, provides case managements, and may provide individual, and group therapeutic interventions.
• Utilizes various treatment modalities of individual and group work, casework, community organization, and community outreach activities to address Veteran needs.
• Monitors the clinical care.
• Intervenes to facilitate compliance or corrective actions and, when appropriate, develops, facilitates, and monitors plans of correction.
• Provides services and program oversight, according to the rules, regulations, and directives including verification of veteran status and eligibility for participation in the program.
• Completes reports within established timelines, enters data into local, VISN and National data sights as part of program reporting, and evaluation.
• Coordinates and participates in program site inspections as dictated by policy, provides completed inspection reports to the appropriate offices and when necessary, the incumbent notes inspection deficiencies and establishes methods to monitor corrective actions and develops timelines for consequences as a result of inaction or insufficient actions related to deficiencies.

The Chief Medical Technologist Laboratory Manager with the Director of laboratory service, full responsibility for managing and supervising a phases of laboratory service operations.

Duties Include:

• Provides guidance and serves as an authority and subject matter expert on laboratory medicine, including research, agency policies, new test and procedures.
• Develops guidelines.
• Assesses laboratory effectiveness.
• Establishes and maintains quality management programs.
• Consults with or serves as a consultant to local, network, and national program officials.
• Manages regulatory affairs and compliance.
• Develops and manages program budget and resource utilization, inventory, acquisition and contracting processes.
• Assists and participates in educational programs affiliated with institutions providing training for individuals in laboratory science or related medical field of study.
• Keeps abreast of current research, clinical methods, and technical advances in the field.
• Develops and integrates new techniques, and procedures into laboratory programs.
• Provides direction and guidance for the staff.
• Maintains coverage throughout the laboratory and active recruitment and personnel selection functions.
• Interprets and provides technical guidance on agency policies and procedures.
• Other duties to be assigned.

The Chief of SPS assumes responsibility for the coordination of all aspects of the sterile processing service to include high level disinfection, sterilization, sterile storage, infection control and prevention as well as customer satisfaction throughout the continuum of care. Ensures that all applicable Veterans Health Administration (VHA) policies and guidelines are followed and that the American Association of Medical Instrumentation (AAMI) guidelines are followed per VHA Directive 1116. The Chief of SPS is an integral part of the medical center leadership team and influences care outcomes by collaborating with members of the interdisciplinary team. The incumbent is responsible for administrative functions of the SPS program which includes membership on the following committees: Infection Prevention/Control; Water Safety Committee (Biomedical Engineering); Clinical Executive Council (CEC); Veterans Integrated Services Network (VISN) 17 Advisory Board; Clinical Product Review Committee (CPRC); Reusable Medical Device (RMD) Committee, Environment of Care (EOC) Rounds; and the Enterprise Equipment Request (EER) Committee. The Chief of SPS must establish and maintain effective relationships with all levels of medical center personnel and relate effectively with customers, families, and the community as well as program and service leaders at the local and network levels. Key relationships with staff are needed to assist SPS Assistant Managers, key personnel, and Lead Medical Staff Technicians (MST) to carry out the functions and activities expected of them. Contribute ideas and recommendations for the establishment of standards of care outcomes, policies, and objectives for the enhancement of Sterile Processing, organization wide. Assists in policy-making activities as related to customer service and the overall functioning of administrative and SPS program and collaborate with other health care staff to establish and maintain programs that cross service and/or discipline lines and influence organizational mission and health care.
The incumbent provides health system-wide leadership for critical and semicritical RMD, including sterile storage, reprocessing, standard operating procedures (SOP), competency assessment, selection, operation, and maintenance of reprocessing equipment, staff education program for RMDs, and quality management of SPS. The incumbent is responsible for assessing, monitoring, developing, and implementing corrective action plans for instrument processing, decontamination, sterilization, storage, biological monitoring, and high-level disinfection monitoring through an SPS Quality Management System.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday; 0730 - 1600; Alternate Work Schedule may be available.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Duties of the Supervisory Psychologist serving as the Richmond Vet Center Director and licensed professional with knowledge of and ability to apply advanced professional psychological treatments to the full range of patient populations include but are not limited to:

• Supervising a multidisciplinary staff composed of clinical and administrative team members, whose primary mission is to provide direct readjustment counseling to eligible individuals in the areas of suicide prevention, crisis intervention, short- and long-term treatment for symptoms associated with Post-Traumatic Stress Disorder, and readjustment issues;
• Planning, developing, implementing, coordinating, monitoring, and evaluating professional services rendered by subordinates;
• Setting guidelines and establishing intervention strategies/treatment priorities for individual, group, conjoint and families employing varying clinical and therapeutic modalities;
• Conducting Performance Based Interviews (PBI) and determining selection processes to ensure fair and equitable recruitment of qualified, high achieving, and well prepared applicants;
• Developing networks and working relationships external to the Richmond Vet Center and the Department of Veteran Affairs with Veteran service organizations, community based agencies, and mental health organizations to enhance service delivery and develop referrals of Veteran clients to appropriate care;
• Serving as a consultant and subject matter expert to programs and resources external to the Vet Center on matters of readjustment needs of Veterans;
• Creating, implementing, and measuring market penetration of Vet Center services through a comprehensive outreach plan for the primary service area;
• Ensuring fiscal/budget management, in compliance with applicable RCS and VHA policies and procedures as an approving official for time & attendance reports, leases/contracts management, staff local travel, Government Purchase Card (GPC) purchases, etc.; and
• Screening/assessing of Veteran clients, treatment planning and goal setting, referral to service providers, development of a resource file, Veteran advocacy, crisis intervention, education/health promotion, coordination of non-institutional and institutional services, and individual/group counseling.

This position is multidisciplinary and maybe filled as a Social Worker, Marriage and Family Therapist, or a Licensed Professional Mental Health Counselor, at the Program Manager/Coordinator level.

Serves as a Supervisory Social Worker RCS Vet Center Director (VCD) and is responsible for the professional and administrative supervision and oversight of all readjustment counseling, outreach, referrals and follow-up care coordination services provided to eligible individuals within the designated Vet Center Service Area (VSA).

• The VCD supervises both professional and nonprofessional staff including a multi-disciplinary team of social work and other mental health professionals of various performance levels who work in multiple locations (Vet Centers, Vet Center Outstations and Community Access Points) and in communities distance from the Vet Center through planned outreach, often in conjunction with a Mobile Vet Center
• VCD is responsible for Administrative & outreach staff service functions, ensuring that the needs of individuals in their VSA are met
• The Supervisory Social Worker oversees the fiscal, contractual and operational obligations of the community-based Vet Center
• VCD leads with coordination and briefing during meetings with Congressional representatives and their staff
• Leads in Planning, establishing and implementing Vet Center policies and procedures, developing staff goals and objectives, monitoring, coordinating and evaluating the work of all Vet Center Staff, including Social Workers, other Hybrid Title 38 Mental Health Professionals, Title 5 Readjustment Counselors, outreach workers and Program Support Assistants
• Provides direct readjustment counseling services within and outside of the Vet Center to include in-person and virtual services
• Perform other duties as assigned

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Total Compensation | Pay (ihs.gov)

• Manages and directs Outpatient Services at the Rosebud Services Unit (RSU).
• Develops and implements short and long-range strategic plans; outlines goals and objectives and manages Outpatient operational budget.
• Provides comprehensive preventive and therapeutic health care and medical care services to patients in outpatient and inpatient settings, provides emergency care as required, provides health care services via telehealth services as appropriate and provides consultation to outreach clinics and/or via telehealth.
• The incumbent plans work to be accomplished by subordinates and prepares schedules for completion of work.
• Advise or counsel employees on work and administrative matters; interview candidates for positions; recommend appointment, promotion, or reassignments.

Duties include, but may not be limited to the following:

• Operates in an environment characterized by the presence, in a significant and substantial degree, of both short and long-range instability due to funding fluctuations and changing program priorities which require frequent and extensive revisions of financial and manpower plans and operations. Achieving both short and long-range instability in conjunction with the overall plans of the Veterans Integrated Service Network (VISN) and consistent with the strategic planning process.
• Advanced understanding of delegating authority and holds managers responsible and accountable for the performance of the product lines, programs, and services under their supervision and management. This includes developing and presenting recommendations and actions that contribute to the development of the functional efficiency of a healthcare system.
• In-depth knowledge of the Deputy Director's managerial duties and responsibilities involve final decisions which have a direct and substantial effect on the health care organization and programs (Acting Director as needed, to include daily analyzation and competing executive demands on resources.).
• Advanced understanding of and obtains a balanced financial plan designed to meet realistic needs of the facility and the network; evaluates the financial policies, plans, programs, operations and methods of communication to assure that management decisions include appropriate consideration of their impact on financial resources. While providing ongoing reports to the Director about management, ensuring financial accountability across the health care system.
• Meticulously management as well as strong leadership in administration and health care systems management which have enabled him/her to effectively carry out various management aspects of as Deputy Director position (Oversight include weekly briefing to Director over the following; Privacy, Information security, Integrity, Compliance, Finance, Human Resources, and Information Management Technology.)
• Adversity in maintaining abreast of new and existing health care technology and administrative concepts and analyze them with the overall needs of the healthcare system in mind.

Administrative Duties:

• Serves as the Program Director over the PIMC Dental Program.
• Provides managerial and administrative program direction to dental professional and support staff.
• Provides leadership, direction, and technical expertise in the planning, development, implementation and evaluation of clinical functions of the Dental Clinic.

• Serves as a direct care provider in the dental department.
• Provides direct patient care at PIMC in their specialty.
• Examining, diagnosing, and treating commonly encountered dental diseases and dental health problems.
• Performs difficult dental procedures and practices.

Administrative Duties:

• Serves as the Program Director over the PIMC Dental Program.
• Provides managerial and administrative program direction to dental professional and support staff.
• Provides leadership, direction, and technical expertise in the planning, development, implementation and evaluation of clinical functions of the Dental Clinic.

• Serves as a direct care provider in the dental department.
• Provides direct patient care at PIMC in their specialty.
• Examining, diagnosing, and treating commonly encountered dental diseases and dental health problems.
• Performs difficult dental procedures and practices.

• Supervise the H2F Human Performance Team.
• Provide education and trainings to various groups regarding human performance and H2F programs.
• Monitor the program's effectiveness and provide training and technical support to develop, manage, and implement an effective human performance program.
• Conduct group and individual human performance consultations and oversight to include cardiovascular, strength, power, agility, flexibility, nutrition, and cognitive performance.
• Conduct research and analysis on human performance.
• Manage resources, contracting, budget, procurement, facilities, and equipment.
• Analyze emerging mission requirements and conduct short- and long-term planning.
• Serve as the program coordinator for the Holistic Health and Fitness (H2F) program, which includes kinesiology, dietetics and nutrition, physical therapy, occupational therapy, cognitive performance, and strength and conditioning.
• Evaluate, analyze, research, and implement program policies, guidance, and standard operating procedures.

This position is in the Mental Health Care Line. The psychologist for the WNY HCS provides outpatient assessment and triage as well as individual, group, and family psychotherapy for acute and chronic mental health problems as an integrated member of the Primary Care Team. The psychologist applies advanced professional psychological diagnostic methods and evidence-based intervention strategies to a full range of patient problems in their work setting. The incumbent has advanced knowledge of psychological diagnosis, intervention, and behavioral health that qualifies them to provide advice and consultation to professionals representing a variety of disciplines. In addition to assigned clinical activities, the psychologist may: participate with managers in program development activities; participate in supervision and instruction of Psychology trainees; engage in clinical research; and, participate in facility, network or national VA committees, with the support of managers for these professional activities. Primary duties are to be performed at any VA WNY Primary Care location.

Major Duties and Responsibilities:

Clinical Responsibilities:

1. Provides a full range of psychological assessment services and diagnoses mental disorders, particularly for complex or unusually difficult patients, including selection, administration, and interpretation of psychological assessment instruments in accord with presenting clinical concerns.
2. Provides education to patients, family members, and significant others.
3. Provides comprehensive, evidence-based psychotherapeutic interventions, including individual, family, and group psychotherapy.
4. Provides consultation and education as requested to allied health providers.
5. Provides program evaluation and development consultation as requested to Behavioral Health managers.
6. Provides video care to ensure COVID 19 Safety protocols that VA Safety Guidelines Instruct.

1. Serves on Medical Center or Healthcare System, VISN, and/or National VA committees or task forces, as endorsed by supervisors.
2. Participates in Psychology privileging, educational and peer review activities, in accord with Psychology and medical center policies.
3. Participates as a non-voting member of the medical staff, in accord with medical staff by-laws.
4. Participates in support of Mental Health and Psychology administrative and performance improvement activities, e.g., by taking on assigned projects and serving on committees.
5. Completes required clinical and administrative documentation in a timely manner and in accord with governing regulations.
6. If involved in supervision of Psychology trainees, participates in and supports administrative management of the Psychology Training Program.

1. May supervise psychology predoctoral interns, practicum students, and/or post-doctoral fellows in accordance with training program policies and accrediting agency requirements.
2. Provides staff and student didactic training and consultation as requested in content areas of scholarly and/or clinical expertise.
3. May supervise or train allied health providers in accord with facility and regulatory standards regarding such training.
4. Participates fully in educational development through staff and section meetings.
5. Assumes responsibility for professional development by attending relevant training and regularly reviewing the literature to improve clinical competencies.
6. Performs other duties as assigned.

1. May participate in clinical or basic science research with endorsement of managers.

1. Performs other duties as assigned

Major Duties Include:

• Responsible for the administrative management of health records, which includes planning, managing, advising, and directing the health information program in accordance with applicable Federal laws, facility by-laws, VHA policy, The Joint Commission standards, the Commission on Accreditation of Rehabilitation Facilities (CARF), and other regulatory and accrediting agencies.
• Responsible for all facets of health records management for the facility ensuring maintenance of complete, accurate, timely, clinically-pertinent, and readily-accessible patient health records, which contain sufficient recorded information to serve as a basis to plan patient care, support diagnoses, warrant treatment, measure outcomes, support education, research, and facilitate performance improvement processes and legal requirements. Develops policies, processes, and procedures that address all VA, Federal, regulatory, and accrediting requirements for HIM.
• The incumbent is a key advisor to the Chief of Staff, Executive Management, and clinicians and is responsible for providing technical guidance on health information issues such as documentation requirements, liability issues, advance directives, informed consent, patient privacy and confidentiality, etc. Recommends improvements in documentation used to provide patient care, to optimize VERA workload, third party reimbursement and to manage resources.
• Responsible for assuring that all patients have a complete, accurate, and timely record of their medical care at the facility. Also must assure that such information is appropriately stored and readily available for the provision of medical services to the patients.
• Incumbent is responsible for leading the automation of all health information systems. Working closely with Information Technology (IT) and Clinical Informatics, the incumbent must guide the automation of health record documentation, health record tracking, and physician incomplete record tracking. The incumbent also must support the information security program and manage much of the patient information database within Vista. Incumbent will work with a variety of hardware and software.
• The CHIM at this level has the full complement of HIM supervisory responsibility including coding, file room, scanning, release of information, and transcription and which consists of a mixture of HT38 (675 and 669) and T5 positions. The incumbent oversees the facility Records Manager / File room Supervisor. Incumbent is responsible for directing the operations of all personnel working within the Health Information program and is regularly involved in labor relations and budget management. Performs the administrative and personnel management functions relative to staff supervised.
• Incumbent is directly responsible to the Chief, Health Administration Service, who gives general objectives. Incumbent exercises independent judgment in carrying out duties and responsibilities and has complete authority to plan, design and direct the HIM program; recommendations and/or technical decisions made by employee are not reviewed. Employee operates within context of overall agency policy and agency goals. Supervision is performed in relation to outcome and accomplishment to policy requirements.