Total 12 Junior Executive level Legal / Public / Security job vacancies in Lincoln, Lincolnshire, LN4 2NW

We have an exciting opportunity to join our Customer Contact Team here at Public Sector Partnership Services!



PSPS are recruiting Customer Contact Assistants to join our well-established team, supporting over 400,000 enquiries a year, based at our offices in Horncastle, Boston and Spalding.



Do you want to work in a fast-paced professional environment, where no two days are the same?



We are looking for quick thinking, solution focused individuals, who work with one team approach to improve standards and service. Our recruitment package enables Assistants to join our 6-month programme of exclusive training and mentoring, with ongoing development and support.



As a Customer Contact Assistant, you will provide an efficient, effective and customer-focused first point of contact for customers telephoning and emailing our Client Councils spanning across 3 districts. Leading on enquiries at our reception and post room also, you will provide customers with a knowledgeable and professional service covering a range of council services. Ensuring that all contacts are managed in an efficient, caring manner and that excellent customer service is delivered.



What you will need:

Working in a busy Contact Centre environment, you will be able to communicate effectively by telephone, in writing and face-to-face.
Previous experience in working in a customer focused environment.
Hold Grade C (4) or above (or equivalent) in English and be competent in using Microsoft Office packages.
Hold a high level of experience in dealing with challenging customers and have a high understanding of customer care.
Be flexible and adaptable to service requirements and change.
High accuracy when following processes.
Work constructively with others and use own initiative.
Be confident to actively promote all self- serve and digital contact channels and assist with a variety of admin tasks.


Customer Contact have main offices in Horncastle, Boston, and Spalding and whilst this role will be based at one of these locations, it is expected that occasional travel between these locations will be required for training, collaboration and to meet business needs.



We offer great benefits including:

Local Government Pension Scheme, 23.1% employer contribution
26 days annual leave plus bank holidays and the option to purchase up to 5 days extra
Get your birthday off*
Agile working policy- Minimum of 2 days working in the office per week
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Inclusive employment policies including gender neutral Family Parental leave policy and Time off provisions to support those special and also challenging moments in our employees’ lives
We support your career development
*A qualifying period will need to be completed to obtain these benefits



For more information about PSPS, you can view our corporate video and read all about our benefits on our website.



ABOUT US:

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company (LATCo) which is wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. The Company operates from its offices in Spalding, Boston, and Horncastle. The Company provides a range of services including Human Resources & Payroll, Financial Services, Procurement & Contracts, ICT (Information and Communications Technology) & Digital, Customer Contact, Revenues & Benefits, Health & Safety, and a range of Corporate Support services.

The Company primarily delivers these services to its three client Councils, in support of the South & East Lincolnshire Councils Partnership (S&ELCP), across the Company itself and externally to a resident population of approximately 305,000 across the geographical boundaries of South Holland, East Lindsey and Boston.

We aim to be a competitive employer of choice within the local area, and within the public sector landscape as a service provider. We work hard to ensure we model our values and behaviours in developing and investing in our people and seek to be bold and innovative.



If you are interested in having a confidential conversation about the role, please contact Michelle Chapman, Customer Contact Team Leader, on 01205 314207.



PSPS is committed to supporting applicants and employees with a disability or long-term health condition and has committed to be a Disability Confident employer.

PSPS is proud to offer equal opportunities to all qualified applicants regardless of age, cultural background, disability, sex, gender reassignment, marriage and civil partnership, nationality, political belief, race, veteran status, religious or sexual orientation.

PSPS reserve the right to change the closing date, depending on application numbers. Interviews will be arranged when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.

Proud member of the Disability Confident employer scheme

Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Cardiology needs you!

As a Residential Assistant at Wordsworth House.

Approved Premises (APs) contribute to the effective risk management of people released from prison by providing an enhanced level of supervision, monitoring, and rehabilitation within the community. The post requires experience working with complex and vulnerable people and an understanding of residential settings within the criminal justice system. Join Sodexo and be part of something greater. You'll belong to a team where you can act with purpose and thrive in your own way.

The role will require carrying out the following responsibilities, activities, and duties:

• Assist in the supervision of residents in accordance with policy and practice under the direction and guidance of managers and relevant staff where necessary. Deal with routine issues raised by residents on a day-to-day basis.
• Staff and supervise the approved premises during designated shifts, referring serious incidents to the designated on-call manager, and adhering to the procedure of completing incident reports as necessary.
• Ensure enforcement of approved premises rules and deal with any breaches in accordance with procedures. Respond appropriately to abusive or aggressive behaviour.
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes.
• Liaise with key workers, the deputy manager, and the manager as appropriate to share issues concerning residents.
• Process information and maintain records, including inputting information on the database system by recording any significant occurrences relating to residents during a shift.
• Contribute to the work with substance misusers in accordance with relevant policies, practices, and protocols, e.g., dispensing or recording medication if requested by the management team.
• To monitor and record residents’ movements in and out of the building.
• Contribute to the maintenance of a healthy, safe, and productive work environment, including familiarising yourself with and using appropriate health and safety equipment. Monitor and record health and safety checks and related issues.
• Report any maintenance or security issues in accordance with procedures.
• Conduct curfew checks, wellbeing checks, fire alarm tests, room searches, clearing of residents’ rooms as required, and monitoring CCTV equipment.
• Maintain an active presence in the AP at all times. Regularly engage with residents in a pro-social manner. Contribute towards the protection of residents, e.g., monitor in line with risk assessments.
• Support the arrangement and delivery of purposeful activities for residents within the premises and undertake effective induction of residents.

Essential Experience:

• Understanding good health and safety practices
• Understanding good anti-discriminatory practices
• First Aid Trained
• Good English oral and written, administration, and IT communication skills
• Ability to work as part of a team
• Ability to prioritise workloads and manage time effectively

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards, and benefits for our colleagues and their families.

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues, or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle includes access to a 24-hour virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family), and/or the prepayment cashback card.
• Money insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan.
• A death in service benefit for colleagues who pass away while employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo include apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues do their bit for the environment while keeping fit.
• Volunteering opportunities enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and a full protective uniform are supplied.

Are you ready to be part of something greater? Apply today!

Package Description

• Quarterly Bonus £1 Per hour worked
• 42 hours per week
• Nights only 12 hour shift
• 8:00pm till 8:00pm
• 4 shifts on, 4 shifts off
• £11.64 per hour
• Car parking on site

​Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Lincoln LN1 3NQ

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

What should you do next? Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!

What should you do next? Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

What should you do next? Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!

What should you do next? Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!

As a Residential Assistant at Wordsworth House,

Approved Premises (APs) contribute to the effective risk management of people released from prison by providing an enhanced level of supervision, monitoring and rehabilitation within the community.The post requires experience of working with complex and vulnerable people and an understanding of residential setting within the Criminal Justice System. Join Sodexo and be part of something greater, You'll belong to a team where you can act with purpose and thrive in your own way.

The role will be required to carry out the following responsibilities, activities and duties:

• Assist in the supervision of residents in accordance with policy and practice under the direction and guidance of managers and relevant staff where necessary. Deal with routine issues raised by residents on a day-to-day basis.
• Staff and supervise the Approved Premises during designated shifts, referring serious incidents to designated on-call Manager and adhere to the procedure of completing incident reports as necessary.
• Ensure enforcement of Approved Premises rules and deal with any breaches in accordance with procedures. Respond appropriately to abusive or aggressive behaviour.
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
• Liaise with Key Workers, Deputy Manager and Manager as appropriate to share issues concerning residents.
• Process information and maintain records including inputting information on the database system by recording any significant occurrences relating to residents during shift.
• Contribute to the work with substance misusers in accordance with relevant policies, practices and protocols e.g. dispensing/recording medication if requested by the management team
• To monitor and record residents’ movements in and out of the building.
• Contribute to the maintenance of a healthy, safe and productive work environment, including familiarising and using appropriate health and safety equipment. Monitor and record Health and Safety checks and related issues.
• Report any maintenance or security issues in accordance with procedures.
• Conduct curfew checks, wellbeing checks, fire alarm tests, room searches, clearing of residents’ room as required and monitor CCTV equipment.
• Maintain an active presence in the AP at all times. Regularly engage with residents in a pro-social manner. Contribute towards the protection of residents, e.g. monitor in line with risk assessments.
• Support the arrangement and delivery of purposeful activities for residents within the premises and undertake effective induction of residents.

Essential Experience:

• Understanding of good Health and Safety practice
• Understanding of good anti-discriminatory practice
• 1st Aid Trained
• Good English oral & written, administration and IT communication skills
• Ability to work as part of a team
• Ability to prioritise workload and manage time effectively

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A death in Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including apprenticeships and a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment 
• Competitive compensation 
• Full training and full protective uniform supplied 

Ready to be part of something greater? Apply today! 

Package Description

• Quarterly Bonus £1 Per hour worked
• 42 hours per week
• Nights only 12 hour shift
• 20:00-08:00
• Salary- 24,211 per year
• Car parking

​Check your local transport links here: Plan Your Journey | Traveline - the destination you should input is Lincoln LN1 3NQ

About The Company

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

1. Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary. 2. Typing of urgent and emergency clinics in accordance with agreed standards. 3. Taking appropriate action to ensure that all relevant investigations are pending (eg; Chest X-rays, CT scans, etc) and that future appointments have been made through the use of PAS, E-mail and verbal communication. 4. Tracking notes efficiently and effectively. Locate, retrieve and tracking of patient health records through communication with different departments, using appropriate systems. 5. Distributing incoming mail and sorting correctly for relevant groups posting correspondence and outgoing mail. 6. Answering the telephone on behalf of medical secretaries, taking detailed messages and enquiries from GPs, patients and other health service staff, through effective and professional communication of sensitive and confidential information. 7. Providing general non-clinical advice and information to patients and their relatives regarding appointments and admissions in line with caldicott guidelines. 8. Initiate action to resolve queries raised by patients, relatives or general practitioners, often of a non-routine nature, concerning patients treatment and drawing these to the attention of the Consultant and/or medical staff team. 9. Filing letters, results and reports in accordance with Trust policies. 10. Use of the photocopier and scanner as requested. 11. Access information from PAS including the location of notes, patient search/printing, out-patient enquiries, expected admissions, pathology results and radiology enquiries, etc ensuring accurate patient information is maintained using both computer and paper records. 12. Receive and send information using e-mail and internet. 13. Perform any extra duties when providing cover in the absence of colleagues, including cover for medical secretaries and elective access clerks. 14. Monitoring stock levels of all stationery and patient information and advising Team Leader as necessary 15. Ensure attendance at mandatory updates and general adherence to Trust Health & Safety policies and procedures. 16. The postholder must not undertake any work associated with a Consultants private medical practice.

Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!

Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary. Taking appropriate action to ensure that all relevant investigations are pending (eg; Chest X-rays, CT scans, etc) and that future appointments have been made through the use of PAS, E-mail and verbal communication. Tracking notes efficiently and effectively. Locate, retrieve and tracking of patient health records through communication with different departments, using appropriate systems. Distributing incoming mail and sorting correctly for relevant groups posting correspondence and outgoing mail. Answering the telephone on behalf of medical secretaries, taking detailed messages and enquiries from GPs, patients and other health service staff, through effective and professional communication of sensitive and confidential information. Initiate action to resolve queries raised by patients, relatives or general practitioners, often of a non-routine nature, concerning patients treatment and drawing these to the attention of the Consultant and/or medical staff team Filing letters, results and reports in accordance with Trust policies. Access information from PAS including the location of notes, patient search/printing, out-patient enquiries, expected admissions, pathology results and radiology enquiries, etc ensuring accurate patient information is maintained using both computer and paper records. Receive and send information using e-mail and internet. Monitoring stock levels of all stationery and patient information and advising Team Leader as necessary Ensure attendance at mandatory updates and general adherence to Trust Health & Safety policies and procedures.