What We Do
FOX Factory designs, engineers, manufactures and markets performance-defining products and systems for customers worldwide. Our premium brand, performance-defining products and systems are used primarily on bicycles, side-by-side vehicles, on-road vehicles with and without off-road capabilities, off-road vehicles and trucks, all-terrain vehicles, snowmobiles, specialty vehicles and applications, motorcycles, and commercial trucks. Some of our products are specifically designed for and marketed to a variety of leading cycling and powered vehicle original equipment manufacturers ("OEMs"), while others are distributed to consumers through a global dealer and distribution network. Fox Factory Holding Corp. is the holding company of FOX Factory, Inc. and is publicly traded (FOXF) on Nasdaq.
Why you should join us
Not only do we provide competitive wages, you will also have access to great benefits and employee
discounts. But more importantly, it’s a fun environment where we truly enjoy working as a team and
bringing great products to our customers!
If this sounds like something you would love to do, and a place you want to be a part of, get in touch
with us by submitting your application. We look forward to hearing from you!
Position Summary:
The Technical Writer will own the creation of user-friendly, step-by-step documentation related to vehicle build processes and consumer support manuals, leveraging existing formats and proposing improvements to further the efficiency and clarity of business practices. In addition, this individual will co-lead small to large group vehicle walk-arounds and training for various departments and employees within the organization, managing a repository of training materials, and generally supporting program launch initiatives.
Position Responsibilities:
- Work with Product Development Teams (Advanced Development, Design & Engineering, Project Management, Production Integration, etc.) to understand the existing and upcoming production needs, capabilities, and corresponding business processes to define documentation requirements.
- Develop and/or procure high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Conduct employee training through both in-person and virtual reviews of new launch programs or continuous improvement initiatives.
- Create and maintain a data repository of training materials and system documentation.
- Create tutorials and reference guides to help end-users service and maintain their vehicles to the terms of their service & warranty agreement.
- Contribute to the scheduling and coordination of training events.
Specific Knowledge, Skills or Abilities Required:
- Excellent written, grammatical, & verbal communication skills
- High level of attention to detail.
- Ability to create deliverables with tight deadlines under pressure.
- Team centric mindset with a willingness to be hands-on with prototype vehicle development and processes.
- Familiarity with Adobe Suite, especially InDesign, Illustrator, & Photoshop required.
- Familiarity with Solidworks and/or Alias software preferred.
- Comfortability speaking and answering questions in front of small to large audiences.
- Strong organizational skills.
- Flexibility and adaptability.
Competencies:
- Customer Mindset: Exceptional customer experience is primary focus while performing job duties. Quality is a top priority.
- Adaptability & Innovation: Proactively and willingly adapts to changing business needs and conditions and presents creative and fresh ideas on how to solve problems, gain efficiencies and improve quality.
- Relationship Building: Builds constructive working relationships characterized by a high level of inclusion, cooperation and mutual respect.
- Accountability: Takes personal responsibility for the quality and timeliness of work and strives to exceed requirements.
- Decision Making and Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints and risks.
- Talent Development (Self and Others): Displays an ongoing commitment to learning and self-improvement; making an effort to acquire new knowledge or skills associated with job responsibilities. Willingness to work with others and coach/teach in effort to develop and support other employees’ development.
Position Qualifications:
Education:
Bachelor’s Degree in English or Communication is preferred.
Experience:
Minimum of 2+ Years of Technical Writing or Training Experience
Manufacturing and industry experience preferred
Work Environment and Physical Requirements:
Shop & Office Environments
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, ability to adjust focus and to validate and enter data on a computer.
Occasionally lift and or move heavy objects.
Some travel required.
Disclaimer: This list does not represent all physical demands. Descriptions are representative of those that must be met by employee to successfully perform the essential functions of the job. Reasonable accommodation may be provided to enable individuals with disabilities to perform the jobs’ essential functions.
FOX provides equal employment opportunities for all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, gender identity, sexual orientation, marital status, religion, age, physical disability (including HIV and AIDS), mental disability, results of genetic testing, or service in the military, or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate. We base all employment decisions –including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, layoffs, terminations and social/recreational programs – on merit and the principles of equal employment opportunity.
