At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
About you and this role
Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the “voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers. Requires broadened conceptual and working knowledge and experience in job discipline to perform a range of work assignments. Uses prescribed guidelines or policies in analyzing situations and receives a moderate level of guidance and direction. Provides informal guidance to new team members. Analyzes possible solutions using technical experience, judgment and precedents to solve problems.
In this role, you will require understanding of key business drivers for your discipline and function. You will need to be able to expand conceptual and working knowledge related to your discipline or functional area. You are expected to provide coaching to new team members and be able to explain complex information to others.
It is your responsibility to use technical experience, established practices, and personal judgement to analyze and resolve straightforward problems. Your performance impacts the quality of your own work and your team’s work and requires that you work within established guidelines and policies.
Responsibilities
- Represents the business ISC in front of the Area Commercial teams and in front of the customers
- Contribute for the delivery of the target service levels in the Area of scope, including Get it Right, On Time Delivery of Products, supply chain cost to serve.
- Accountable for the delivery of the target related to complaint handled process and customer experience-complaints.
- Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow
- Accountable to understand business needs, identify gaps and collaborate with ISC Improvement Teams in implementing projects to improve the overall effectiveness and efficiency in the OTC space
- Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met and share best practices.
- Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration
- Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally
- Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.)
- Ensures effective design, implementation, and deployment of the cross functional Complaint work process for the business in the Area of scope. For example, ensure effective Root Cause Investigations, Containment Actions and minimizes rework on customer complaints
- Support the business in the complaint process and technology implementations.
Qualifications
- At least 3 years of experience in a Supply Chain, Customer Service Expertise, or Quality
- University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences
Preferred Skills
- Interpersonal effectiveness,
- Understanding customer needs,
- Teamwork,
- Taking initiative,
- Problem solving skills,
- Value creation,
- Analytical skills
- Project management skills,
- Disciplined,
- Strong process-oriented skills,
- Order to cash process knowledge,
- Data analysis skills,
- Work independently,
- Knowledge of SAP, and Reporting tools
- Business and functional knowledge
Additional notes
- People should be willing to work in different time zones.
- The ability to accommodate a flexible schedule aligned with international time zones is essential.
Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals.
- Become a Dow shareholder through various employee stock programs.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Global Paid Time Off (PTO) policies:
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.
