Business Services Administrator
- HMP Fosse WayLocation: Leicestershire
Salary: £23,860.64
Permanent: Full-Time 40 Hrs
Here at Serco, we are looking for a Business Services Administrator to join the team at our new state of the art Category C prison, HMP Fosse Way.
The role of a Business Services Administrator is to ensure the effective administration of the Governance department, ensure compliance against all contractual, regulatory performance, requirements and targets. To maintain all administrative systems within specified timescales for HMP Fosse Way and to support the Governance, Audit and Compliance department in the delivery of high performance and satisfaction levels from all internal and external stakeholders.
The successful candidate will be required to carry out the following responsibilities, activities, and duties:
- Collate and produce performance data and supporting evidence
- Produce reports and respond to requests for information within agreed timescales
- Relate with relevant stakeholders and agencies to ensure information is adequately shared
- Contribute to successful external visits within remit of responsibility, for example Her Majesty’s Inspectorate of Prisons (HMIP)
- Build and maintain professional working relationships with all relevant internal and external stakeholders including but not limited to HMPPS, Measuring the Quality of Prison Life (MQPL), and the Independent Monitoring Board (IMB)
- Take personal and professional accountability for keeping up to date in areas of responsibility, and undertake appropriate training and development.
- Work in accordance with all statutory, legislative, Company and departmental requirements including but not limited to Health and Safety and Security policies and procedures.
- To promote equality, diversity and good relations
- Any other duties as may reasonably be required
What you will need to do the role
- Knowledge and experience of using Microsoft office including Office, Word, and Excel
- Strong time management skills and able to prioritise workload.
- Excellent communication skills
- Approachable, positive and solution led attitude demonstrating a strong ability to develop and maintain excellent professional relationships.
- Always work with honesty and integrity
- Problem solving skills.
- Desirable experience of working within a complaints or incident reporting department
Why Serco
- Meaningful and vital work – We look after around 5,000 prisoners in our prisons and been in the business for 25 years, employ 2,000 colleagues in our 6 custodial contracts so you can guarantee you’ll be delivering an essential service that touch people’s lives.
- A world of opportunity
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
- Great people
- We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What we offer:
- A competitive salary
- Pention up to
- 6%
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Program
- Access to a huge range of discounts and exclusive deals
- The chance to make a positive difference in a company passionate about diversity and inclusion
#aasccareers
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
