Role Purpose Statement:
Ø The incumbent will provide strategic direction to the international air freight vertical, delivering strategic and operational success within TCI Express Pte Ltd.
Main Accountabilities:
Ø Develop and implement business strategies for the Air Freight division to achieve sales and profitability targets.
Ø Conduct regular market research and competitive analysis to identify trends, customer needs, and areas for differentiation.
Ø Assist in managing the air freight operations, ensuring timely and accurate processing of import/export shipments.
Ø Lead negotiations on contracts, ensuring terms are favorable for the company while meeting the needs of the client.
Ø Responsible for the management and handling of the RFQ response documents.
Ø Implement best practices to streamline processes, optimize resource utilization, and improve operational efficiency.
Ø Ensures that operations and documentation requirements are consistent with the current operational compliance.
Ø Ensure that the air freight adheres to global standards and certifications to maintain credibility and trust with clients.
Ø Drive the adoption of digital tools and innovative technologies to improve efficiency, accuracy, and service delivery within the air freight vertical.
Ø Build and maintain relationships with key air freight carriers, logistics partners, and suppliers to ensure optimal service levels, capacity, and cost-efficiency.
Ø Drive growth by planning line haul operations for shipments, while closely monitoring movements.
Ø Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
Ø Collaborate with other departments, such as to ensure smooth and efficient import/export operations.
Qualification:
Ø Education - Bachelor's Degree
Ø Experience - Total 15 -20 years.
Knowledge, Skills, Abilities and Competencies:
Ø Experience in Freight Forwarding/Air Freight operations (Import / Export).
Ø Ability to multitask and prioritize tasks in a fast-paced environment.
Ø Able to work very independently in a dynamic and fast paced environment.
Ø Experience in contract negotiations, air freight operations and other relevant processes.
Ø A customer-focused approach to innovation, ensuring solutions align with evolving client needs and preferences.
Ø Maintain good network of the shippers,consignees, suppliers and overseas agents.
Ø Strong communication and interpersonal skills.
Ø Proficient in Microsoft office applications.
Interfaces:
1. Managing Director 2. Ops Team