Total 10 job vacancies by Arts House Ltd.

Job Purpose

• As the Project Manager, plan, execute and oversee AHL CAPEX projects from start to completion, ensuring they are delivered on time, within scope and budget.
• Coordinate resources, manage project teams and communicate with stakeholders to align project goals and expectations
• To consolidate vendor contracts for various services (e.g., cleaning, maintenance, landscaping, security) to reduce redundancies, improve service consistency, and leverage economies of scale for cost savings.
• Support the collection and analysis of data on facility usage, maintenance needs and service performance to optimize resources and forecast future needs. This data driven approach can improve decision-making and reduce operational costs.
• Provide Technical advisory services for mechanical and electrical systems, building services, and space planning for AHL centers and ensure that technical solutions are aligned with best practices, regulatory standards and the specific needs of each center
• Assist with Green Mark certification and work with sustainability consultants and other relevant stakeholders to ensure compliance with Green Mark criteria.

Duties and Responsibilities

• Project Manage A&A works/Upgrading systems including design/system inception, tenders calling, award, contract variations, progress payment etc. in accordance with procurement policies, regulatory compliance, procedures and house rules
• Liaise with stakeholders on specifications and develop comprehensive project plans, including timelines, resource allocations and budgets.
• Coordinate with internal teams, contractors, and National Arts Council to ensure project milestones are achieved
• Conduct regular project status reviews, address any issues and report progress to Senior Manager and Director of FM
• Collaborate with the FM team to consolidate service contracts and manage renewal processes for AHL and work towards standardizing procedures and achieving operational uniformity across all centers.
• Identify opportunities for cost optimization and efficiency improvements in service contracts.
• Provide expert technical guidance on mechanical and electrical systems, building services and assist to develop framework and procedures for all AHL Centres.
• Conduct assessments and make recommendations for system improvements, repairs or upgrades and ensure that technical solutions are aligned with best practices, regulatory standards and the specific needs of each center.
• Assists with Green Mark certification and renewal processes for AHL Centres, ensuring compliance with BCA’s standards.
• Coordinate and compile necessary documentation, reports and certifications required for Green Mark submission.
• Ensure that the Centres meets all Green Mark criteria across categories such as energy efficiency, water efficiency, environmental protection, indoor environmental quality, and other green building features
• Assist Workplace Safety and Health Officer in conducting safety inspections and audits to identify potential hazards in the workplace.
• Review document findings from inspections, noting any areas that require corrective actions and follow up with relevant departments to ensure identified hazards are promptly addressed and rectified.
• Assist in preparing for and conducting emergency drills, such as fire evacuations and lockdown exercises, to improve readiness.
• To carry out and assume any other duties and responsibilities as and when assigned by the senior management

Qualifications

Education

• Degree or Diploma in Building Management/Mechanical Engineering/Electrical Engineering
• Certification in Project Management and/or Sustainability is an advantage

Experience & Skills

• At least 5 years’ relevant experience in Project Management or Facilities Management for commercial or Institutional building.
• Proficiency in MS Office, Project Management Tools and Software
• Possess good communication, written and interpersonal skills
• Possess good organization and leadership skills
• Able to work independently and effectively under pressure to meet tight deadlines

NOTE - THIS IS A 2 YEAR CONTRACT ROLE

Job Purpose

Assist Front-of-House (FOH) management in providing customer service at any AHL venues and performing FOH services to all customers within corporate guidelines with the objective of providing high service standards.

Duties and responsibilities

• Provide high-quality front-of-house services at Arts House Limited venues.
• Function as Venue Officer (as scheduled), delivering excellent customer service to all patrons and visitors.
• Assist managers in maintaining venue standards and ensuring consistency in venue operations.
• Supervise the upkeep and presentation of public areas.
• Support the coordination of special events and gala performances when needed.
• Address and resolve issues or complaints.
• Ensure adherence to safety protocols and emergency evacuation procedures.
• Conduct public tours of the venues, as required.
• Provide hospitality services for partners, guests of honor (GOH), and VIPs.
• Maintain the Customer Service counter/front-of-house, including the display of posters, brochures, and other materials.
• Lead in-house tours at AHL venues.
• Manage and supervise casual staff during performances and events.
• Assist the Customer Service Manager with the training of casual staff, as needed.
• Carries out general customer service duties, including reception tasks at the Information Counter.

Qualifications

Educational qualifications

• Diploma with a good pass in English or equivalent work experiences

Experience

• 2 years' experience in customer service or event management

Specific Skills required

• Strong customer service skills, with the ability to interact with the public in a friendly and professional manner.
• Excellent interpersonal and communication abilities, proactive with the capacity to think quickly and solve problems effectively.
• Proficient in spoken English and a second language.
• Basic computer proficiency, including Microsoft Office.

Note: This is a 2-year contract position. Required to perform shift duties.

Job Description:

We are seeking a talented Social Media and Content Writer Specialist to join the Marketing & Communications team.

The ideal candidate is a creative thinker, excellent writer, and adept researcher who can develop engaging content across various platforms. You will work closely with colleagues in the Marketing & Communications team and Programming & Producing teams to create compelling content that resonates with our target audience.

Duties & Responsibilities:

Research & Ideation

• Conduct research to generate ideas and conceptualise creative content for various target audiences across platforms, including social media, video, and e-mailers, to achieve communications, marketing, and festival / programme objectives.
• Develop good knowledge of organisation / festival / programme brand knowledge, positioning and tone of voice.
• Stay updated with industry trends and best practices in content writing and digital marketing to enhance the editorial calendar.

Content Creation and Editing

• Write clear, concise, and engaging content for our website, social media, e-mailers and other marketing channels.
• Identify, curate and develop content from festivals and programme assets.
• Creating an editorial calendar for timely and strategic content ideas throughout the year.
• Conduct interviews, attend rehearsals, etc., for content generation.
• Craft stories that resonate with various target audiences and encourage engagement.
• Distil complex concepts into easily understood content.
• Create and schedule posts for multiple social media channels.
• Edit and proofread content for accuracy, clarity, consistency, and adherence to the festival / programme brand style and tone of voice.

Monitoring and Management

• Manage content distribution to online channels and social media platforms to increase web traffic.
• Keep up to date with industry best practices and monitor content activities of other arts centres and festivals websites.
• Monitor and analyse online statistics, including social ad web traffic, user demographics, and content performance, to inform content strategy.
• Manage and complete multiple content writing projects on time.

Collaboration & Strategy

• Collaborate with the Marketing & Communications and Programming & Producing teams to develop content strategies supporting marketing initiatives, ensuring alignment and consistency in messaging, branding, and style across social media and digital platforms.
• Develop content distribution and promotion efforts to increase brand visibility and drive traffic across social media and digital platforms.
• Strategize content creation and distribution for respective social media platforms based on target audience.

Requirements:

Education

• Degree in English, Marketing, Communication, Journalism or a related field

Experience

• Minimum 5 years of experience in arts/events related industry such as events marketing, arts marketing, digital marketing and social media
• General knowledge of the arts is important
• Proven experience as a Content Writer, Copywriter, Social Media Manager/ Specialist or similar role
• Strong writing and editing skills to produce high-quality content
• Familiarity with various writing styles and media types
• Proficiency in content management systems (CMS) and other digital tools
• Experience candidate will be considered for a higher appointment

Skills

• Excellent research skills and the ability to gather, analyse and present information effectively
• Highly articulate and versatile writer with excellent editorial skills; solid command of English with the ability to create compelling headlines that capture attention
• Good knowledge of respective social media platforms, their uses and functions and target audience
• Excellent project management skills
• Strong communication and collaboration skills

Characteristics

• Ability to thrive in a fast-paced, high-energy work environment
• Strong multi-tasking skills and ability to meet tight deadlines

Do note that this is a 2-year contract role.

Financial & Accounting

• Provide direct financial support to both Programming & Producing Department, in particular Venue Programming and Marketing and Communications departments. Including agreements, invoicing, payment, purchase orders, license applications, and venue bookings for VP; Monitoring and financial file management for P&P Marketing and Communications departments.
• Ensure that all administrative & financial matters within P&P and Marketing and Communications are delivered in a timely and professional manner. Including financial correspondence with our service, maintenance & equipment providers, if any, e.g. Cultural Medallion showcase.
• Retain and file all P&P and Marketing and Communications documentation relating to P&P and
• Marketing and Communications procurement process- such as approval papers, procurement, payment, licensing and all supporting documentation.
• Retain and file all contract, Finance & procurement documentation, etc for audit purposes.
• Track & monitor budgets and expenses for P&P and Marketing and Communications departments to ensure good financial governance and audit compliance.
• Generate purchase orders, maintain, track and improve financial and budgetary progress reports within P&P and Marketing and Communications.
• Assist the respective Department Managers in the preparation and documentation relating to long term financial planning within P&P and Marketing and Communications.
• To a contact point between the P&P, Marketing and Communications and AHL finance dept.
• Keep up to date with AHL procurement policies and actively disseminate this information throughout the P&P and Marketing and Communications departments.
• Monitor and administer P&P and Marketing and Communications dept. actual costs and expenditure.

Administrative Support

• Assist in producing and monitoring any departmental documentation and paperwork required for any internal or external auditing for P&P and Marketing and Communications.
• To ensure all P&P and Marketing and Communications departmental documentation is archived and stored in a systematic manner.
• Assist the respective Department Managers in the review and upkeep of all departmental resource documentation such as production coordinators handbook and departmental SOPs.
• Liaise with HR to recruit year-round interns for P&P and Marketing and Communications.

General duties

• Coordinate P&P and Marketing and Communications office requirements and liaise with HR, IT & Admin department with office requests, new staff orientation and workstation planning.
• Monitor and manage the booking of any communal P&P and Marketing and Communications office equipment such as laptops.
• To assist in the collation of a P&P and Marketing and Communications resource library and archiving of Marketing and Communications materials (physical and digital).

Others

• To carry out and assume any other duties and responsibilities as and when assigned by the Reporting Officer and HOD/Programming & Producing and Marketing and Communications.

Requirement

Education

Diploma in Finance, Accounting, Administration or equivalent

Skills and Qualifications

• Minimum 3 years of experience in administrative role or prior experience working in public sector or fast pace industry is a plus
• Knowledge in bookkeeping/accounting and administrative work
• Excellent organisational and time management skills
• Proficiency in Microsoft Office Suite and other relevant software programs
• Ability to work independently and as part of a team
• Strong problem-solving skills and the ability to prioritise tasks effectively
• Experience with project management methodologies a plus
• Attention to detail and a strong work ethic

*Note – this is a 2 year contract role.

Job Purpose:

• Implement the venue hire strategy to grow revenue and ensure optimal usage of venues, spaces, and support its services by exploring & generating opportunities for the centres to achieve their mission
• Develop and manage the venue’s business operations, including venue hire, events and functions to achieve the centre's mission.
• Support the Centre Heads in venue-hiring activities and maintain strong arts tenant relations.
• Ensure high standards of operations to meet hirer needs and encourage repeat business.

Duties & Responsibilities:

Leasing & Revenue Generation

• Plan and execute leasing strategies to ensure maximum occupancy and revenue for all venues and spaces.
• Explore and propose new business opportunities to increase occupancy and sales.
• Develop & maintain strong relationships with existing clients/hirers and actively seek new clients and business opportunities.
• Manage contractual negotiations, including preparing venue-hire/arts tenancy agreements, invoices and deposits.

Client Relations & Experience Management

• Manage hirer/tenant inquiries and ensure events are smoothly executed
• Manage hirers experience and ensuring AHL’s standards are met in all interactions and events.
• Provide on-site event servicing (on weekdays/ weekends / outside normal office hours)

Operations & Administration

• Use the event booking management system in a disciplined manner to manage venue hire calendar, perform billing, issue estimates and contractual documents, event details and track financials.
• To coordinate with Centre Head and the centre’s operations departments (facilities management, security, and cleaning staff) to ensure spaces meet expectations.
• Generate and distribute event orders for internal and external events.
• Keep an updated customer database and ensure accurate reporting of monthly utilisation figures for management reporting.
• Compile and submit reports/papers and assist in budget/forecast preparation.

Financial Management

• Perform executive billing efficiently.
• Follow up on outstanding debts and manage debt collection processes.

Others

• Assist with any other duties and responsibilities as assigned by the HOD and AHL Management.

Qualification

Education

• Diploma in Real Estate, Hospitality, Sales or relevant discipline.
• Possess strong interpersonal, communication and negotiation skills.
• Previous experience in venue hire or leasing operations is an advantage.

Financial & Accounting

• Provide direct financial support to both Programming & Producing Department, in particular Venue Programming and Marketing and Communications departments. Including agreements, invoicing, payment, purchase orders, license applications, and venue bookings for VP; Monitoring and financial file management for P&P Marketing and Communications departments.
• Ensure that all administrative & financial matters within P&P and Marketing and Communications are delivered in a timely and professional manner. Including financial correspondence with our service, maintenance & equipment providers, if any, e.g. Cultural Medallion showcase.
• Retain and file all P&P and Marketing and Communications documentation relating to P&P and
• Marketing and Communications procurement process- such as approval papers, procurement, payment, licensing and all supporting documentation.
• Retain and file all contract, Finance & procurement documentation, etc for audit purposes.
• Track & monitor budgets and expenses for P&P and Marketing and Communications departments to ensure good financial governance and audit compliance.
• Generate purchase orders, maintain, track and improve financial and budgetary progress reports within P&P and Marketing and Communications.
• Assist the respective Department Managers in the preparation and documentation relating to long term financial planning within P&P and Marketing and Communications.
• To a contact point between the P&P, Marketing and Communications and AHL finance dept.
• Keep up to date with AHL procurement policies and actively disseminate this information throughout the P&P and Marketing and Communications departments.
• Monitor and administer P&P and Marketing and Communications dept. actual costs and expenditure.

Administrative Support

• Assist in producing and monitoring any departmental documentation and paperwork required for any internal or external auditing for P&P and Marketing and Communications.
• To ensure all P&P and Marketing and Communications departmental documentation is archived and stored in a systematic manner.
• Assist the respective Department Managers in the review and upkeep of all departmental resource documentation such as production coordinators handbook and departmental SOPs.
• Liaise with HR to recruit year-round interns for P&P and Marketing and Communications.

General duties

• Coordinate P&P and Marketing and Communications office requirements and liaise with HR, IT & Admin department with office requests, new staff orientation and workstation planning.
• Monitor and manage the booking of any communal P&P and Marketing and Communications office equipment such as laptops.
• To assist in the collation of a P&P and Marketing and Communications resource library and archiving of Marketing and Communications materials (physical and digital).

Others

• To carry out and assume any other duties and responsibilities as and when assigned by the Reporting Officer and HOD/Programming & Producing and Marketing and Communications.

Requirement

Education

Diploma in Finance, Accounting, Administration or equivalent

Skills and Qualifications

• Minimum 3 years of experience in administrative role or prior experience working in public sector or fast pace industry is a plus
• Knowledge in bookkeeping/accounting and administrative work
• Excellent organisational and time management skills
• Proficiency in Microsoft Office Suite and other relevant software programs
• Ability to work independently and as part of a team
• Strong problem-solving skills and the ability to prioritise tasks effectively
• Experience with project management methodologies a plus
• Attention to detail and a strong work ethic

*Note – this is a 2 year contract role.

Job Description:

We are seeking a talented Content Writer and Social Media Specialist to join the Marketing & Communications team.

The ideal candidate is a creative thinker, excellent writer, and adept researcher who can develop engaging content across various platforms. You will work closely with colleagues in the Marketing & Communications team and Programming & Producing teams to create compelling content that resonates with our target audience.

Duties & Responsibilities:

Research & Ideation

• Conduct research to generate ideas and conceptualise creative content for various target audiences across platforms, including social media, video, and e-mailers, to achieve communications, marketing, and festival / programme objectives.
• Develop good knowledge of organisation / festival / programme brand knowledge, positioning and tone of voice.
• Stay updated with industry trends and best practices in content writing and digital marketing to enhance the editorial calendar.

Content Creation and Editing

• Write clear, concise, and engaging content for our website, social media, e-mailers and other marketing channels.
• Identify, curate and develop content from festivals and programme assets.
• Creating an editorial calendar for timely and strategic content ideas throughout the year.
• Conduct interviews, attend rehearsals, etc., for content generation.
• Craft stories that resonate with various target audiences and encourage engagement.
• Distil complex concepts into easily understood content.
• Create and schedule posts for multiple social media channels.
• Edit and proofread content for accuracy, clarity, consistency, and adherence to the festival / programme brand style and tone of voice.

Monitoring and Management

• Manage content distribution to online channels and social media platforms to increase web traffic.
• Keep up to date with industry best practices and monitor content activities of other arts centres and festivals websites.
• Monitor and analyse online statistics, including social ad web traffic, user demographics, and content performance, to inform content strategy.
• Manage and complete multiple content writing projects on time.

Collaboration & Strategy

• Collaborate with the Marketing & Communications and Programming & Producing teams to develop content strategies supporting marketing initiatives, ensuring alignment and consistency in messaging, branding, and style across social media and digital platforms.
• Develop content distribution and promotion efforts to increase brand visibility and drive traffic across social media and digital platforms.
• Strategize content creation and distribution for respective social media platforms based on target audience.

Requirements:

Education

• Degree in English, Marketing, Communication, Journalism or a related field

Experience

• Minimum 5 years of experience in arts/events related industry such as events marketing, arts marketing, digital marketing and social media
• General knowledge of the arts is important
• Proven experience as a Content Writer, Copywriter, Social Media Manager/ Specialist or similar role
• Strong writing and editing skills to produce high-quality content
• Familiarity with various writing styles and media types
• Proficiency in content management systems (CMS) and other digital tools

Skills

• Excellent research skills and the ability to gather, analyse and present information effectively
• Highly articulate and versatile writer with excellent editorial skills; solid command of English with the ability to create compelling headlines that capture attention
• Good knowledge of respective social media platforms, their uses and functions and target audience
• Excellent project management skills
• Strong communication and collaboration skills

Characteristics

• Ability to thrive in a fast-paced, high-energy work environment
• Strong multi-tasking skills and ability to meet tight deadlines

Do note that this is a 2-year contract role.

1. Building operations

• To conduct regular building inspections, preventive maintenance of building facilities including electrical, air-conditioning, plumbing and sanitary, fire protection system, AV system and checks and to recommend appropriate action to rectify any fault, damages, etc.
• Prepare, set up and operate all AV equipment in time for services and events.
• To supervise service contractors’ work and to ensure that work is done efficiently and effectively so as to ensures the highest standards in terms of cleanliness and aesthetic quality
• Provide logistic support for events and ensure smooth operations
• Work and coordinate with outside contractors/suppliers on facilities and equipment repairs, furniture moving, electrical projects, painting work and light construction, etc.

2. Building works & maintenance

• To call for quotations, recommend contractors and supervise contractors work
• To coordinate repair and improvement works
• To attend to complaints/requests from tenants/occupiers and liaise with all relevant parties concerned
• To supervise cleaning, landscaping, pest control, and other service contractors work.
• Ensures that proper safety measures are taken by the contractors and their staff.
• To upkeep all property assets in good order

3. Administrative

• Issuing of Purchase Requisition
• Verify Delivery Order, Job Sheet and invoice upon job completion
• Monitoring and issuing of inventories
• Writing of reports (when required)

4. To carry out and assume any other duties and responsibilities as and when assigned by Manager, Facilities Management.

1. Building operations

• To conduct regular building inspections, preventive maintenance of building facilities including electrical, air-conditioning, plumbing and sanitary, fire protection system, AV system and checks and to recommend appropriate action to rectify any fault, damages, etc.
• Prepare, set up and operate all AV equipment in time for services and events.
• To supervise service contractors’ work and to ensure that work is done efficiently and effectively so as to ensures the highest standards in terms of cleanliness and aesthetic quality
• Provide logistic support for events and ensure smooth operations
• Work and coordinate with outside contractors/suppliers on facilities and equipment repairs, furniture moving, electrical projects, painting work and light construction, etc.

2. Building works & maintenance

• To call for quotations, recommend contractors and supervise contractors work
• To coordinate repair and improvement works
• To attend to complaints/requests from tenants/occupiers and liaise with all relevant parties concerned
• To supervise cleaning, landscaping, pest control, and other service contractors work.
• Ensures that proper safety measures are taken by the contractors and their staff.
• To upkeep all property assets in good order

3. Administrative

• Issuing of Purchase Requisition
• Verify Delivery Order, Job Sheet and invoice upon job completion
• Monitoring and issuing of inventories
• Writing of reports (when required)

4. To carry out and assume any other duties and responsibilities as and when assigned by Manager, Facilities Management.

Duties and Responsibilities:

1. Provide End-User Support

• Provide day-to-day IT support to AHL employees, software application troubleshooting, installation, and configuration of workstation and other AHL IT equipment such as desktop computers, printers, scanners, or handheld devices etc.
• Track and follow through all IT issues and requests raised through IT Helpdesk by end-users, including monitoring the quality of support rendered by the 3rd party support vendor.
• Conduct system, application, IT inventory documentation and user training when needed.
• Assist AHL employees face-to-face, via phone or remote assistance tools.
• Resolve issues that occur outside of normal business hours when needed.

2. Maintain and Upgrade Network, Systems and Equipment

• Ensure all IT on-premise and cloud systems are updated and running smoothly and securely at all times with strict compliance to corporate IT Policies.
• Responsible in carrying out periodic maintenance and perform installation, upgrading, migrations and troubleshooting on systems.
• Assist in tasks pertaining to the upgrade or purchase of new hardware, software or equipment. This includes, but not limited to liaising and following up effectively with AHL employees and vendors on hardware, software or equipment matters.
• Provide IT hardware /software housekeeping and control procedures, including physical and data security.
• Ensure IT inventory is properly stored, and accounted for.
• Assist in managing IT procurement process, ensuring that procured products, applications or services meets Company’s requirements, delivered on time and are within budget.

3. Supporting role in Data and Cyber Security Management

• Support IT Manager in day-to-day management of safety and integrity of organisational data, including client information and internal information. This includes maintaining, backing up and securing servers, databases, IT infrastructure and restoring of files as needed.
• Maintain network, systems, and data security, especially in the area of Cybersecurity.

Qualifications & Requirement

Educational qualifications

• Minimum Diploma in Computer Science/ Information Technology, or equivalent professional qualification

Experience & Skills

• Preferably 3 years of experience in in-house IT administration and end-user support.
• Possess good knowledge and experience in troubleshooting of common end-user IT issues as well as fundamental knowledge and experience in network and systems management

*Do note that this is a 2-year contract role