General Summary:
The Buyer-in-Training (BIT) position is the required entry-level position into CarMax’s Merchandising department. Under general supervision, BITs are responsible for acquiring and managing CarMax’s extensive used car inventory through the successful completion of Customer appraisal assessments
and appraisal offers, coordinating on-site Wholesale Auctions, and attending various regional auctions as assigned. BITs will spend approximately 4-6 months completing a comprehensive training program under the supervision of a Manager that educates them on vehicle basics, market analytics, and
offsite behaviors.

Principle Duties and Responsibilities:
· Ability to independently evaluate and negotiate current market prices, understand and assess vehicle damage and subsequent costs involved, and make financially sound purchasing and pricing decisions for the company through customer assessments and offers, offsite auctions, or
online venues.
· Conduct vehicle appraisal offers, coordinate on-site Wholesale Auctions, and attend offsite auctions as assigned.
· Conduct accurate vehicle condition assessments by collecting, recording, and communicating all required information.
· Deliver exceptional customer service and work with other departments to create Iconic Customer experiences.
· Support the execution and sustainment of new store procedures, processes, and technology platforms.
· Utilize technology to effectively collaborate with team members at other locations.
· Execute initiatives and fundamentals, including Offer Role and Offsite.
· Successfully complete the Buyer-in-Training program.

Qualifications:
Work requires ability to:
· Make independent judgments regarding important business decisions involving the purchase and pricing of CarMax’s vehicle inventory.
· Demonstrate successful communications skills with both internal and external Customers. This entails speaking and listening effectively during interactions with our retail and wholesale Customers, external vendors, and interactions with store Associates in group and individual settings.
· Analyze market data and complete paperwork accurately while making quick, confident decisions.
· Demonstrate a proven track record of successful Associate Development for self and others through achievement-oriented goal setting, career
planning, and focused execution.
· Be a champion for change in a team-oriented environment.
· Multi-task in a high-energy, fast-paced work environment.
· Position requires a valid Driver’s License..

Requirements:
· Flexibility to work in an indoor/outdoor environment, ability to walk or stand for long periods of time and be able to work in any inclement weather condition for several hours.
· Flexible work hours with shifts that may include nights, weekends, holidays, and overnight travel within a scheduled 40-hour workweek (8-hour workday).
· Wear CarMax clothing (acquired through the company) always while working in the stores and maintain a professional appearance in accordance with the Standards of Professional Appearance Policy for Offsite and Auction attendance while working at Offsite Auctions.
· Adhere to all CarMax policies and procedures, including, but not limited to, the Code of Business Conduct, Culture of Integrity Policy, Asset Protection, EH&S (Environmental Health & Safety), and Standards of Professional Appearance Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer and complies with federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, disability, and other protected characteristics. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the Associate or CarMax. This at-will employment relationship will remain in effect throughout an Associate's employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the Associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax, the way your career should be! 

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.  

Principle Duties and Responsibilities:

♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

♦ Assist Service/Customer Operators with incoming service calls when needed.

♦ Accurately interview and document customer concerns.

♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

♦ Create repair orders, and route work to technicians or mechanical associates. 

♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

♦ Consult with customers regarding needed repairs. 

♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

♦ Close and invoice repair orders.

♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

♦ Collects service payments and manages cash including receiving and counting money.

♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

♦ Demonstrate exceptional interpersonal, communication, and customer service skills. 

♦ Demonstrate exceptional telephone etiquette and active listening skills. 

♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

♦ Meet or exceed CarMax guidelines for customer satisfaction. 

♦ Read, interpret and transcribe data in order to maintain accurate records.

♦ Intermediate computer skills, including spreadsheet knowledge.

♦ Successfully work with associates in other departments within the store.

♦ Perform multiple duties in a high-energy, fast-paced working environment.

♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

♦ Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

♦ Requires walking or standing for extended periods of time.

♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

♦ Adhere to all CarMax policies including, but not limited to:  Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax, the way your career should be! 

Driven by the desire to provide an iconic customer experience

At CarMax, we ensure customers can buy the vehicles they want in a way that suits them. That demands a special kind of sales consultant: one who takes time to build relationships with customers in order to understand their true needs. Join us, and you will help each customer purchase the right car, not the most expensive one. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too.

What you will do – Essential responsibilities

• Use your knowledge of CarMax inventory to assist customers in finding a vehicle that meets their needs
• Guide customers every step of the way, from sale or appraisal to test drives and arranging financing applications
• Complete all relevant records and documentation to ensure smooth transactions for our customers

CarMax pays new Sales Consultants a competitive wage of $20/hour while training and through the first 640 hours of selling, after which commissions become the primary base of pay. 

Learn and succeed as part of a team

This is a high energy sales environment where you will work as a team to meet goals and we’ll give you everything you need to be successful. Auto sales experience is not necessary – we provide paid training and a personal sales mentor who is dedicated to your ongoing development. Bring us your ability to connect with people and build relationships, and we’ll help you succeed. The prospects are bright for sales professionals who aspire to become mentors, managers and business leaders, and who are ready to work and learn as part of a team.

Qualifications and requirements

• Sales and customer service experience, in an area such as retail, is preferred
• Good listening skills and a strong customer focus

• High level of self-motivation

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Commissions:

This position is eligible for commission.

Benefits:

Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law.  Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period.  Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

General Summary:

Under general supervision, deliver exceptional customer service by acting as a liaison between the customer and retail technician (Traditional), or mechanical associate (Flow) on the phone before, during, and after the service/repair processes.  

Principle Duties and Responsibilities:

♦ Meet and greet all service customers in a friendly manner conveying exceptional customer service skills and empathy throughout the entire customer interaction.

♦ Assist Service/Customer Operators with incoming service calls when needed.

♦ Accurately interview and document customer concerns.

♦ Establish specific call time with each customer to update them on the status of their vehicle and consistently meet those call time commitments, (This may require multiple calls to the same customer each day).

♦ Create repair orders, and route work to technicians or mechanical associates. 

♦ Obtain accurate estimates and approvals for Extended Service Policy (ESP) claims.

♦ Consult with customers regarding needed repairs. 

♦ Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing. .

♦ Close and invoice repair orders.

♦ Clearly explain and communicate all recommendations/repairs/service/maintenance performed to ensure customer understanding.

♦ Collects service payments and manages cash including receiving and counting money.

♦ Balance a busy workload and properly dispatch work to the appropriate technician/mechanical associate. ♦ Ensure all customer concerns are addressed and resolved in a timely manner.

Job Specifications:

Work requires ability to:

♦ Demonstrate exceptional interpersonal, communication, and customer service skills. 

♦ Demonstrate exceptional telephone etiquette and active listening skills. 

♦ Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.

♦ Meet or exceed CarMax guidelines for customer satisfaction. 

♦ Read, interpret and transcribe data in order to maintain accurate records.

♦ Intermediate computer skills, including spreadsheet knowledge.

♦ Successfully work with associates in other departments within the store.

♦ Perform multiple duties in a high-energy, fast-paced working environment.

♦ Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.

♦ Stay current in CarMax provided training in all areas of the Service process.

Working Conditions:

♦ Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.

♦ Requires walking or standing for extended periods of time.

♦ Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.

♦ Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.

♦ Adhere to all CarMax policies including, but not limited to:  Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

General Summary:

At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role.  The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department.  All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training includes learning the following:
•    Roles and responsibilities of functional areas within Service Operations
•    End to end production process including inventory management, cosmetic and mechanical repair
•    Fundamental management skills of leaders at CarMax through our Management Development Program 

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Principle Duties & Responsibilities:

• Ability to demonstrate learnings throughout the training program
• Support the execution of store procedures and processes
• Successfully complete the Management Development Program

Qualifications:

• 3+ Years of experience as a Manager experience preferred
• Work through and manage a team to achieve goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in working with customers/associates, both in person and over the phone
• Demonstrate computer skills with a variety of common and proprietary software
• Possess a valid Driver’s License

Working Conditions:

• Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.
• Requires walking or standing for extended periods of time.
• Variety of work schedules with shifts that may include nights, weekends, and holidays
• Occasional travel to other work locations
• Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and  EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
• Wears CarMax clothing (acquired through the company store) at all times while working in the store

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify and such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.  This at-will employment relationship will remain in effect throughout an associate’s employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement.  Specifically, this job description is not a contract of employment and does not create and contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

General Summary:

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.  

Principle Duties and Responsibilities:

• Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.
• Assist Customer Advisors/Service Consultants with customers when needed. 
• Answer basic service department questions, schedule service appointments, route customers’ calls.
• Provide written messages to the responsible party in a timely manner.
• Complete reminder calls for customers scheduled for an appointment
• Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments
• Contact customers with Repair Requests to schedule appointments
• File repair orders and all supporting documentation daily.
• Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
• Ensure the loaner log and dealer tags are always in compliance with audit requirements.

Job Specifications:

• Accountable to Associate 1 Competency Model
• Demonstrate exceptional interpersonal, communication, and customer service skills.
• Demonstrate exceptional telephone etiquette and active listening skills. 
• Execute Retail Service Standardized Work 
• Provide exceptional customer service at all times by consistently executing the Retail Service Standardized Work and Voice of Customer (VoC) processes.
• Maintain or exceed the CarMax guidelines for customer satisfaction.
• Read, interpret and transcribe data in order to maintain proper records.
• Intermediate computer skills including spreadsheet knowledge.

Customer Operator Job Description

• Successfully work with associates in other departments within the store.
• Perform multiple duties in a high-energy, fast-paced working environment.
• Demonstrate above average communication skills with the ability to speak and listen effectively when dealing with customers/associates, both in person and over the phone.
• Stay current in CarMax provided training in all areas of the Service process. 

• Possess intermediate computer skills 

Working Conditions:

• Primarily indoor environment; may include working at times in noisy conditions.
• May require sitting or standing for extended periods of time.
• Flexible work hours with shifts that may include nights, weekends, holiday, and 12-hour days.
• Follow all CarMax, O.S.H.A., and EPA standards including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all CarMax policies including, but not limited to:  Code of Business Conduct, Attendance, Asset Protection, Integrity, Proper Recording of Time, Environmental Health and Safety, and Standards of Professional Appearance policies.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

General Summary:

At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role.  The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department.  All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training includes learning the following:
•    Roles and responsibilities of functional areas within Service Operations
•    End to end production process including inventory management, cosmetic and mechanical repair
•    Fundamental management skills of leaders at CarMax through our Management Development Program 

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Principle Duties & Responsibilities:

• Ability to demonstrate learnings throughout the training program
• Support the execution of store procedures and processes
• Successfully complete the Management Development Program

Qualifications:

• 3+ Years of experience as a Manager experience preferred
• Work through and manage a team to achieve goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in working with customers/associates, both in person and over the phone
• Demonstrate computer skills with a variety of common and proprietary software
• Possess a valid Driver’s License

Working Conditions:

• Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.
• Requires walking or standing for extended periods of time.
• Variety of work schedules with shifts that may include nights, weekends, and holidays
• Occasional travel to other work locations
• Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and  EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
• Wears CarMax clothing (acquired through the company store) at all times while working in the store

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify and such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.  This at-will employment relationship will remain in effect throughout an associate’s employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement.  Specifically, this job description is not a contract of employment and does not create and contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax, the way your career should be! 

Provide an iconic customer experience

Ensuring today’s customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey. You will guide customers through the paperwork associated with vehicle sales and support the functions of all store departments. By handling administrative details for our store, you will ensure that our customers receive an iconic customer experience. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed, too.

What you will do – Essential responsibilities

• Complete administrative tasks to support all store departments
• Provide customer service by greeting customers and guiding them through paperwork
• Communicate effectively with customers and business partners
• Maintain coverage at information desk and answer multi-line phone system

Learn and succeed as part of a team

This is a high-energy office environment where you will work as a team to handle a wide range of customer interactions and make sure everything goes smoothly. Opening and closing the business office, completing financial transactions, and processing paperwork will require a high level of attention to detail. We work and learn as a team to prioritize the customer experience.

Qualifications and requirements

• Customer service experience
• Thrive in a fast-paced office environment
• Good listening skills and a strong customer focus
• Strong written and verbal communication skills
• Basic computer skills, including word processing and spreadsheets

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax, the way your career should be! 

Provide an iconic customer experience - Summary:

Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal process. These processes include responsibility for cash management, processing and auditing of paperwork associated with sales, and providing exceptional customer service by answering questions and handling incoming calls.

What you will do - Essential Responsibilities:

• Assists store personnel and all store departments in their daily functions while adhering to CarMax guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork process.
• Seeks win/win solutions for the customer and partners appropriately
• Processes paperwork associated with retail/wholesale automobile sales may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Processes auction sales, dealer registration, and/or appraisal lane purchases to include the collection of titles (calls and follow up),

payoffs, proper paperwork and signatures from customers in order to send the appropriate documentation to the Home Office for the funding of drafts

• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with

considerations to security and loss prevention.

• Processes paperwork affiliated with the state DMV. This may include submitting paperwork necessary to title or and register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
• Mentor new Business Office Associates, as well as, train other store departments on Business Office process and procedure
• Clerical responsibilities may include, but is not limited to: copying, filing, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

Learn and succeed as part of a team:

• Pleasant, but noisy office environment
• Numerous distractions and disruptions due to incoming communication
• May require walking or standing for extended periods of time
• Variety of work schedules with shifts that do include nights, weekends, and holidays.
• Wear CarMax clothing (acquired through the company) at all times while working in the store

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Use word processing, spreadsheet and other programs, displaying intermediate PC skills
• Ability to prioritize and multi-task in a deadline oriented environment which requires above average organizational skills and attention to detail
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person, over the phone, and written
• Complete CarMax provided training as required
• Develop partnerships with Sales team and other departments in order to provide quality customer service
• Maintain confidentiality of all records, files and reports within the scope of the position
• Report Asset Protection and/or Human Resource related issues to management

Benefits:

Except as otherwise required by state law, those considered part-time are eligible for sick time only in states that mandate it and amounts are accrued on a per pay period basis and range from 24 hours to unlimited based on state rules. In Washington, part-time Associates receive sick leave consistent with state law.  Part-time Associates are also eligible for between 8 hours and 40 hours per year of vacation based on their length of service and subject to a 1 year waiting period.  Part-time Associates are also eligible for 4 hours of Floating Holiday Time each calendar year subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax, the way your career should be! 

General Summary:

The Service Operations Support Manager in Training is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates.  

Principle Duties and Responsibilities:

• Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.  
• Conduct informal and formal observations of associates
• Communicate expectations and provide feedback to associates
• Participate and make recommendations in the screening/hiring and development of associates
• Maintain key performance measures
• Learn, participate and execute continuous improvement efforts • Assist with the development and execution of production plans
• Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system
• Provide support to sales, business office and purchasing teams when needed
• Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines
• Handle customer concerns in a quick, efficient, and friendly manner.
• Other duties and responsibilities as assigned by the Operations Manager

Job Specifications:

• Possess a minimum of 5 years management experience in a complex, fast paced environment 
• Work through and manage a team to achieve production goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in dealing with customers/associates, both in person and over the phone
• Demonstrate above average computer skills with a variety of common and proprietary software

Working Conditions:

♦ Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.

♦ Requires walking or standing for extended periods of time.

♦ Variety of work schedules with shifts that may include nights, weekends, and holidays

♦ Occasional travel to other work locations  

♦ Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and  EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

The annual salary for this position is:

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax, the way your career should be! 

General Summary:

Under limited supervision of the Business Office Manager, the Customer Specialist- Alternative Delivery provides exceptional customer service in a fast-paced, team-oriented environment through the completion of sales transactions, while working in multiple environments including both indoors, outdoors, and offsite (“home”) delivery of vehicles. The Customer Specialist- Alternative Delivery will also focus on the facilitation of paperwork and post-sale processing. The Customer Specialist-Alternative Delivery will also perform vehicle condition verifications and prepare the vehicles for delivery. 
 
 What you will do — Essential responsibilities

•  Facilitate the completion of Home Delivery sales transactions
•  Present and/or confirm MaxCare and finance decisions
•  Follow and execute strategies to achieve store’s sales budgets.
•  Maintain a working knowledge of available financing options, titles and extended service policies.
•  Interact with customers, other associates and team members to provide outstanding internal and external customer service.
•  Provide customer service to customers by complying with CarMax procedures, including, but not limited to:  processing Home Deliveries, listening to and answering customer questions and explaining paperwork process.
•  Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales.
•  Perform various administrative and clerical duties, including, but not limited to:  Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
•  Drive vehicles to and from various locations as requested by supervisor.
•  Adhere to all CarMax policies and procedures.
•  Adhere to the Customer Specialist- Alternative Delivery training timeline.
•  Process paperwork associated with retail vehicle sales.
•  Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection.
•  Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis
•  Present appraisal offers to customers
•  Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards.
•  Prepare vehicles for delivery to customers.

Qualifications and requirements

• Must possess a valid driver's license that meets the CarMax Driver Safety Points Evaluation System criteria, as explained in the CarMax Driver Safety Policy.
• Successful completion of all assessments.
• Demonstrate exceptional communication skills and attention to detail
• Demonstrate active listening skills.
• Meet or exceed CarMax guidelines for customer satisfaction.
• Perform multiple duties in a high energy, fast-paced working environment.
• Use miscellaneous computer programs, demonstrating intermediate PC skills.
• Read, interpret, and transcribe data in order to maintain accurate records.
• Lift objects that weigh as much as 25 lbs.
• Complete all formats of job related training.
• Flexible to work in an indoor/outdoor environment, ability to walk or stand for long periods of time and be able to work in any inclement weather for several hours.
• Flexibility to work at multiple locations and deliver vehicles offsite
• Flexible work hours with shifts that may include nights, weekends, and holidays.
• Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

CarMax, the way your career should be! 

General Summary:

The Operations Manager (OM) is responsible for all aspects of the Service Operations Department at one or more assigned locations. As a senior manager the OM collaborates with Sales, Business Office, and Purchasing teams to create an exceptional associate and customer experience aligned with CarMax culture.

Principle Duties and Responsibilities:

• Management of team and processes associated with vehicle production and servicing
• Utilizes reports, analyzes information and monitors trends to identify opportunities in the business
• Displays financial responsibility through P&L management
• Identifies opportunities to reduce waste; identifies process improvements that are value added for customer and associate experience
• Interviews, hires, trains, and promotes associates to support Service Operations and company growth
• Serves as member of senior management team; collaborates to set strategy for the store and provides vision, direction, and motivation to team
• Champions and implements both company and store initiatives for consistent execution and procedures
• Resolves customer and associate issues
• Facilitates and participates in meetings and conference calls
• Associate Development

Qualifications:

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Complete CarMax provided training in all areas of the Inventory, Cosmetic, and Production processes 
• Multi-task in a high energy, fast-paced work environment
• Speak, listen, and write effectively in dealing with customers and associates across departments
• Make independent judgments regarding critical business decisions •        Identify business opportunities and suggest improvements

Education and/or Experience:

• 3+ Years of experience as a Manager, retail management preferred
• Bachelor’s Degree a plus
• Intermediate computer skills

Competencies:

• This position is assigned to the CarMax Senior Manager Competencies (see CarMax Way for list of competencies)

Working Conditions:

• May require walking or standing for an extended period of time
• Combination of both indoor and outdoor environment, including working at times in noisy and/or inclement weather conditions
• Rotating schedule with shifts that will include nights, weekends, holidays and 12-hour days
• Occasional travel for meetings, training, and special assignments
• Flexibility to work at multiple locations or relocate
• Wears CarMax clothing (acquired through the company) at all times while working in the store

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job.  This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin or disability.  Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.  This at-will employment relationship will remain in effect throughout an associate's employment with  CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate.  This at-will employment relationship may not be modified by any oral or implied agreement.  Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

The annual salary for this position is:

Benefits:

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full-time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. 
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.  If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. 

Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. 

For more details about benefits, please visit our CarMax Benefits website.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

General Summary:

The Service Operations Support Manager in Training is accountable for performing the job duties and responsibilities below, which primarily involve managing and leading associates.  

Principle Duties and Responsibilities:

• Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service.  
• Conduct informal and formal observations of associates
• Communicate expectations and provide feedback to associates
• Participate and make recommendations in the screening/hiring and development of associates
• Maintain key performance measures
• Learn, participate and execute continuous improvement efforts • Assist with the development and execution of production plans
• Ensure proper inventory levels of all materials and equipment including, but not limited to personal protective equipment, tools, and chemicals using the supply ordering system
• Provide support to sales, business office and purchasing teams when needed
• Ensure compliance with all aspects of risk management including the administration of loss prevention, facility maintenance, environmental, health, and safety guidelines
• Handle customer concerns in a quick, efficient, and friendly manner.
• Other duties and responsibilities as assigned by the Operations Manager

Job Specifications:

• Possess a minimum of 5 years management experience in a complex, fast paced environment 
• Work through and manage a team to achieve production goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in dealing with customers/associates, both in person and over the phone
• Demonstrate above average computer skills with a variety of common and proprietary software

Working Conditions:

♦ Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.

♦ Requires walking or standing for extended periods of time.

♦ Variety of work schedules with shifts that may include nights, weekends, and holidays

♦ Occasional travel to other work locations  

♦ Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and  EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

General Summary:

At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role.  The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department.  All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training includes learning the following:
•    Roles and responsibilities of functional areas within Service Operations
•    End to end production process including inventory management, cosmetic and mechanical repair
•    Fundamental management skills of leaders at CarMax through our Management Development Program 

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Principle Duties & Responsibilities:

• Ability to demonstrate learnings throughout the training program
• Support the execution of store procedures and processes
• Successfully complete the Management Development Program

Qualifications:

• 3+ Years of experience as a Manager experience preferred
• Work through and manage a team to achieve goals
• Read, interpret and transcribe data in order to maintain accurate records
• Demonstrate the ability to multi-task
• Speak and listen effectively in working with customers/associates, both in person and over the phone
• Demonstrate computer skills with a variety of common and proprietary software
• Possess a valid Driver’s License

Working Conditions:

• Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.
• Requires walking or standing for extended periods of time.
• Variety of work schedules with shifts that may include nights, weekends, and holidays
• Occasional travel to other work locations
• Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and  EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
• Wears CarMax clothing (acquired through the company store) at all times while working in the store

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify and such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax.  This at-will employment relationship will remain in effect throughout an associate’s employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement.  Specifically, this job description is not a contract of employment and does not create and contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

General Summary:

Under limited Supervision, responsible for providing customer service and helping to meet individual and store Appraisal Buy goals.

Principle Duties and Responsibilities:

• Providing exceptional service throughout the customer's experience.
• Establishing rapport quickly, with all types of customers, demonstrating confidence in your role and the CarMax appraisal process
• Communicating effectively both in-person and over the phone to discover the customer’s motivation to sell their car and follow up with customers still deciding.
• Serving as an advocate for CarMax by sharing what makes us the smart choice.
  Facilitating steps of the appraisal process, such as discovery, delivering appraisal offer, and overcoming objections.
  The ability to cope with pressure, difficult situations and bounce back to present the same positive and energetic experience to the next customer and everyone after that.
• Maintaining a working knowledge of CarMax products and appropriately transitioning customers to the proper team if additional opportunities are discovered
• Collecting and transcribing data in order to accurately input information for the appraisal offer.
• Seeking out opportunities for self-development, participating in training, and welcoming and acting on feedback.
• Working in a fast-paced environment, with a high level of energy to engage with multiple customers an hour.
• Building and maintaining strong relationships and demonstrating excellent teamwork.
• Ability to follow up and re-engage with customers to stay in continuous contact with them.
• Building and maintaining strong relationships and demonstrating excellent teamwork.

Job Specifications:

Work requires ability to:

• Deliver exceptional customer service
• Read, interpret and transcribe data in order to maintain accurate records
• Multi-task in a high energy, fast-pace work environment
• Speak and listen effectively when dealing with internal and external customers
• Complete CarMax provided training and attend scheduled meetings

Working Conditions:

• Pleasant but busy at times noisy sales floor
• Requires walking, bending or standing for extended periods of time
• Ability to work outdoors or in any inclement weather for several hours
• Flexible work hours with shifts that may include nights, weekends, holidays
• Requires CarMax work clothing to be worn at all times when working in the store (acquired through online uniform store)

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.