Total 3 job vacancies by Datapost Pte Ltd

Company Background

The Company is a part of a larger group which operates in Singapore, Hong Kong and Macau. The group has a total headcount of more than 350 employees and has been operating in the secured data handling business over the last 30 years, serving major institutions including banks, insurance companies, telecom companies and government agencies. The Company has expanded into new digital businesses and is looking for an experienced operations manager to manage the digital business, which is primarily focussed on electronic invoicing.

Job Description:

The Assistant Operation Manager is primarily responsible for ensuring the smooth operation of the Company’s electronic invoicing platform and business. The successful candidate is expected to provide operational data and business insights into the day-to-day operations and business of the electronic invoicing platform to assist management with decision making. The inputs will be used by management to shape the business strategies for the business. The successful candidate is also expected to manage and attend to customer requests and queries.

Key Responsibilities:

Operations

• Onboard new customers onto the electronic invoicing platform
• Manage the operational functions of the electronic invoicing platform to ensure the smooth running of the platform on a day-to-day basis
• Work with IT to ensure the smooth functioning of the electronic invoicing platform

Customer Engagement and Support

• Engage customers in contract renewal
• Assist customers with the resolution of issues and attend to customer queries

Product Support:

• Understand, translate, and map customers’ business requirements to product offerings, which will be implemented in future version upgrades
• Work with the technical team during System Integration Testing (SIT) and User Acceptance Testing (UAT) to ensure smooth system implementation for customers

Reporting and Analysis:

• Provide accurate and timely business and operational information, including but not limited to: number of customer sign-ups, number of transactions, nature of transactions, analysis of business trends etc.
• Provide accurate and timely information to Finance for billing purposes

Marketing and Promotion:

• Assist in marketing activities such as tradeshows, campaigns, and other promotional activities.
• Assist with customer presentations and the preparation of marketing materials and customer presentations
• Deliver customer presentations and attend sales meetings and partner conferences
• Maintain the social media presence of the Company

Miscellaneous:

• Perform other ad-hoc - duties as assigned.

Job Requirements:

• Minimum 3 years of related working experience.
• Bachelor’s Degree or Diploma in Business, Information Technology or a related field.
• Excellent interpersonal, oral, and written communication skills.
• Strong problem-solving and analytical skills
• Team player with a desire to excel

General Description

Primarily responsible to assist Supervisor on timely job completion and to achieve quality standards and customer expectations met and where possible, exceeded

Key Responsibilities

· Manual slotting of letters into envelopes

· Handle machine printing and use machine to envelope.

· Able to do work by hand which is repetitive, fast paced and continuous

· Maintains high customer satisfaction ratings that meet both SLA and company standards

· Meet project implementation targets for timelines

· Performing data entry

· Any other ad-hoc duties assigned by Supervisor

Job Requirements

· Good team player, willing to learn, take initiative and reliable

· Able to work independently with minimum supervision

· Able to read simple english

· Willing to work rotating shift

· Comfortable working in a production environment

Job Brief

The Company is a mid-sized organization with a headcount of about 150 employees. It has been operating in secured data handling space over the last 25 years and has expanded into new digital services to serve its customers. The Company is looking for an experienced Head of Digital Services to grow and manage the digital service business.

The successful candidate needs to have an entrepreneurial mindset, excellent leadership skills and a hands-on attitude. The ideal candidate is expected to (i) grow the digital service business of the Company; (ii) work with partners and government agencies; (iii) manage the operations of the digital service business; and (iv) manage the marketing and customer outreach activities of the digital service business.

Responsibilities

• Acquire new customers, maintain existing customers and manage client relationships (new and existing)
• Build and maintain profitable partnerships with key external partners
• Work closely with internal stakeholders to meet customer requirements and to enhance the existing suite of services and products within the digital service business
• Understand, translate and map customers’ business and functional requirements to product offerings and assist customers in evaluating its benefits and value
• Manage the day-to-day operations of the digital service business
• Deliver customer presentations and attend sales meetings and partner conferences
• Monitor the performance of the digital service business activities using key metrics and prepare reports for senior management
• Assist in setting financial targets and budget development and monitoring
• Develop and implement digital strategies according to company goals and objectives, with the aim of driving revenue growth for the organisation
• Conduct market research and analysis to create detailed business plans on digital business opportunities (expansion, business development etc.)

Requirements

• Proven experience as a business leader or other relevant role
• Proven experience in sales and/or marketing and managing relationships with key clients
• Good operational experience in managing business and operational processes
• Good knowledge of performance reporting and financial/budgeting processes
• Excellent organizational, leadership and management skills
• Outstanding communication and interpersonal abilities
• Degree in business administration, finance or relevant field