Total 13 job vacancies by Hemingways Marketing Services Ltd

Seasonal Consumer Order Processor

Contract: Seasonal- Christmas 2024

Pay- £11.44, Overtime available on Saturdays and Sundays.

Work Pattern- Full time.



Main duties include:


Packing voucher orders to specific guidelines and with excellent attention to detail.
Despatching and updating order statuses using bespoke systems.
Uploading monetary values to gift cards.

Be responsible for prioritising and managing workload, especially at busy periods.





Requirements:

- Computer competent.

- Ability to work under pressurised environments whilst maintaining a calm manner.

- Able to maintain a high level of attention to detail and accuracy.

- To have a positive ‘can do’ approach.

- Keen and willing to learn while developing new and existing skills.



Working hours-

- Full time- Monday to Friday. 9am to 5pm until Mid-November, then hours extend to 8am to 6pm in mid-November.

- Weekend overtime- paid at time and a half.



Start date-

Flexible start dates from November 5th.

1. November 5th- Training day. 11th November start date.

2. November 19th- Training day. 25th November start date.

3. November 27th- Training day. 2nd December start date.

4. November 28th- Training day. 2nd December start date.

5. December 4th- Training day. 9th December start date.



Telephone interviews to be held on an on-going basis.

Seasonal Customer Solutions Advisor



Location- Melmerby, HG45NB.

Full time only- Monday to Friday, Weekend working will be rota'd in. Hours will vary between 8am to 10pm- hours will be confirmed during the interview stage

Rate of pay- £11.44 per hour.

Start date- Immediate.



Main purposes of the role-

The Customer Solutions Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat and feedback from customers.

You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.



Main duties-


Understanding the full range of products (Gift Cards and Confectionery) and services so as to respond to customer enquiries, provide information and support promotional campaigns.
Provide an excellent level of customer support.
Effectively utilise the in-house automated information systems.
To build relationships to win support for the benefit of the business.
Work successfully with others – valuing and utilising the different skills of colleagues across the organisation.
Communicating clearly and concisely, promoting free-flowing communication.
Identify and escalate priority issues.
Follow up customer calls/emails, where necessary.
Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.




Other duties-


Carry out other reasonable duties as required by the employer.
Provide cover in the event of staff shortages in other areas of the company.
General office administration.
Responsible for the health and safety in your work area.




Essential skills-

- Strong IT skills.

- Customer facing background.

IT Helpdesk Support Specialist

Location- Melmerby, HG45NB

Work pattern- Full time, Monday to Friday, 9am to 5pm. Flexibilty required for evening and weekend work where necessary.



Main Duties-


Administer the helpdesk system, ensure calls are assigned within agreed timescales, that they are assigned to the correct personnel and that they are actioned appropriately.
Ensure the IT inventory is accurate
Be responsible for IT stock and equipment, its storage and disposal.
Administer IT systems such as AV, Security Awareness Training, Door Access, AD etc.
Procure IT supplies and peripherals.
Produce performance reports for clients.
Provide technical support for users.
Document IT systems and processes.
Provide advice and support to other IT team members.
Provide advice and support to other business areas and staff.




Other Duties-


Carry out Portable Appliance testing.
Assist the Senior Support Specialists
Positively promote the companies policies and standards.
Assist in other areas of the business during peak periods.
Assist the IT manager with security audits.




Essential skills-

- GCSE IT related qualification at grade D/3 above or equivalent or relevant work experience.

- Further education qualification in IT e.g. NVQ, City & Guilds, HND or professional qualification in a related subject e.g. MCP.

- Excellent knowledge of Microsoft desktop system and applications.

- Knowledge of Active Directory and TCP/IP, switching, routing, smtp, proxy servers, DHCO and DNS.

- Knowledge of IT hardware and peripherals and anti-virus software.

- Knowledge of Spiceworks Helpdesk, Sage200 FMS, Cisco, Helpdesk/call logging systems and VM Ware,

- Excellent written and oral communication.

- Excellent level of time management organisational skills and attention to detail, with the ability to work under pressure and meet deadlines.

This is an ideal opportunity for someone wanting to further a career in People Management whilst working for a progressive , dynamic and secure, family owned Ecommerce business!

Reporting to the Operations Manager this Key Role oversees the Consumer Voucher Department, ensuring that vouchers and gift card orders are processed according to agreed SLAs and to our excellent standards. You need to be self motivating as you manage a team of colleagues, the headcount variable reflective of trading patterns. You will be responsible for the team motivation, performance reviews and absence management whilst ensuring adherence to the business HR policies. You will be accountable for ensuring that there is daily co-ordination of staffing requirements and providing excellent customer and retailer service levels. You should have the skills to collate, review and analyse data before forward planning for this key area of the business, working with other teams in the business to facilitate projects and changes. A high level of attention to detail when ensuring that all retailer stock is correct on websites and for processing orders, providing forecasting and reporting on stock levels for gift vouchers, giftcards and all media is required.

The role is varied and exciting , and if you want a position where the days go quickly- This could be for you. !

Candidates should have experience of being a team player, possess strong computer skills, be resillient, and be curious! We provide a substanial upskill plan on the business but are ideally looking for applicants who already display leadership qualities.

The role is Office based from Melmerby, Ripon. Core Hours are Monday to Friday 09,00-17.00 with flexibility required during peak times. We are a Disability Confident Employer and offer Certficates of Sponsorship if required.

About Hemingways-

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.



Main Purpose of the Role:

To fulfil and despatch customer’s orders through accurate record keeping and data input. Working for the Voucher Express brand but also representing a number of top retailers, a keen eye for detail and good organisational skills are vital. In the Corporate team we work to tight deadlines, so the ideal candidate will need to embrace working quickly and accurately under pressure.

The role is predominantly a pick and pack role, but also involves using Sage 200 to input the orders for invoicing and liaising with customers and internal departments regarding any queries or amendments to orders. Excellent and clear communication at all times is key.



Main Duties:


Use of Sage 200 to monitor and produce batches of sales orders for packing and despatching
Numeracy skills required to balance batches and to break orders down in line with packaging limits
Checking credit limits carefully while inputting orders onto Sage, applying any handling fees and customer discounts
Using bespoke systems for packing and despatching our business to business voucher and gift card orders
Working quickly and efficiently to dispatch orders within agreed timeframes
Communication with clients by phone and email to resolve queries and keep them up to date with their order. This includes contacting customers for payment and advising when products are on backorder, keeping the customer informed as to when the stock is due in and once it has been dispatched
Be responsible for prioritising and managing workload especially at busy periods
Representing our clients where we act on their behalf
Filing and keeping accurate data records electronically and in paper format
Stock monitoring and control of media in your area of work


Plus-


Carry out other reasonable duties as required by the employer.
Provide cover in the event of staff shortages in other areas of the company.
Assist with the training of new and temporary employees.
General office administration.
Responsible for the health and safety in your work areas.






Essential skills-

4 GCSE’s including Maths and English at or above grade C/4 or equivalent.

Previous experience in an administration role.

Previous experience in a customer service role.

Experience in database inputting.

Strong analysis and problem solving skills.

Strong computer skills.

Excellent communication and collaboration skills with the ability to communicate effectively at all levels within organisations.



Fixed Term role ending January 2025.

Seasonal Gift Packing Operative

Are you looking for a multi-skilled role that involves order processing and assembling gift packages, then look no further!

Here at Hemingways, we are currently looking for Seasonal Gift Packing Operatives to support our growing, friendly team over the 2024 Summer to Christmas Period.



Who are we?

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.



Operating hours-

Full Time roles only are available- Monday to Friday, 9am to 5pm.

Hours will extend in October to 8am to 6pm, weekend overtime will also be available between October and December.

SUCCESSFULL CANDIDATES MUST BE ABLE TO WORK UP TO CHRISTMAS



START DATE- Interviews ongoing with start dates staggered.

END DATE- Exact date to be confirmed following Christmas.



Rate of pay- £11.44 per hour.

You will accrue holiday throughout your seasonal employment, further information will be provided on your start date.



Main duties and responsibilities include-

Your role will be working in our Confectionery warehouse packing chocolate gifts for our corporate and consumer clients. This will involve-

-Assembling gift packages, applying high standards of quality, presentation, and attention to detail.

-Ability to work at a fast pace without sacrificing quality and presentation standards.

-Proactively communicate with colleagues and line leaders about issues, e.g stock items running low.

-Ensuring hygiene and housekeeping standard are met and exceeded.

-Responsible for your health and safety. Plus watching out for the health and safety of others.

-You will be responsible for your own PPE and the washing of it.

-Be flexible around working hours, including the weekend shifts.

-Use of scanning and labelling systems.



Interview process- A phone call interview- followed by receiving a starter pack and date if successful.



Company benefits-

Fitness Classes twice a week.

Free food/ employee engagement events (Fish and Chip van visits etc)

Lots of chocolate!

About us-

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.



Main purpose of the role-

This is a multi-skilled role involved with office administrative duties, financial responsibilities, supplier and order processing.

The role is responsible for maintaining accurate stock records and assisting and recording the internal distribution of vouchers, gift cards and e-gifts. Balancing batches of gift card and gift voucher orders with correct values. Involved with liaising on orders with suppliers and working alongside other departments in the business.



Main duties-


Allocating and dispatching vouchers, gift cards and e-codes throughout the company’s various departments.
Placing orders to suppliers for gift vouchers, gift cards and e-codes to maintain stock levels according to management guidance.
Dealing with queries relating to card loading, vouchers and e-codes, internally and with retailers.
Card Loading and balance checking of gift cards for various departments according to retailers’ guidelines and systems.
Signing in and checking new stock.
Exchanging damaged stock with suppliers.
Liaising with the department managers regarding stock levels.
Assisting with stock security.
Regular stock checks.
Monitoring stocks of cards, vouchers, e-codes and other related retailer stocks.
Assist with the training of new and temporary employees.
General office administration.
Responsible for health and safety in your area of work.




Essential or desirable factors-


4 GCSE’s including Maths and English at or above grade C/4 or equivalent.
Previous administration role is desirable.
Previous cash handling experience.
Strong analysis and problem solving skills.
Excellent organisation skills with the ability to prioritise workloads and work to strict deadlines.
Strong computer skills.
Excellent communication and collaboration skills with the ability to communicate effectively at all levels within organisations.
Positive attitude.

About Hemingways-

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.



Main Purpose of the Role:

To fulfil and despatch customer’s orders through accurate record keeping and data input. Working for the Voucher Express brand but also representing a number of top retailers, a keen eye for detail and good organisational skills are vital. In the Corporate team we work to tight deadlines, so the ideal candidate will need to embrace working quickly and accurately under pressure.

The role is predominantly a pick and pack role, but also involves using Sage 200 to input the orders for invoicing and liaising with customers and internal departments regarding any queries or amendments to orders. Excellent and clear communication at all times is key.



Main Duties:


Use of Sage 200 to monitor and produce batches of sales orders for packing and despatching
Numeracy skills required to balance batches and to break orders down in line with packaging limits
Checking credit limits carefully while inputting orders onto Sage, applying any handling fees and customer discounts
Using bespoke systems for packing and despatching our business to business voucher and gift card orders
Working quickly and efficiently to dispatch orders within agreed timeframes
Communication with clients by phone and email to resolve queries and keep them up to date with their order. This includes contacting customers for payment and advising when products are on backorder, keeping the customer informed as to when the stock is due in and once it has been dispatched
Be responsible for prioritising and managing workload especially at busy periods
Representing our clients where we act on their behalf
Filing and keeping accurate data records electronically and in paper format
Stock monitoring and control of media in your area of work


Plus-


Carry out other reasonable duties as required by the employer.
Provide cover in the event of staff shortages in other areas of the company.
Assist with the training of new and temporary employees.
General office administration.
Responsible for the health and safety in your work areas.






Essential skills-

4 GCSE’s including Maths and English at or above grade C/4 or equivalent.

Previous experience in an administration role.

Previous experience in a customer service role.

Experience in database inputting.

Strong analysis and problem solving skills.

Strong computer skills.

Excellent communication and collaboration skills with the ability to communicate effectively at all levels within organisations.

Job Title- Senior Sales Associate

Location- Melmerby, Barker Business Park and Ripon City Centre. Office based

Salary- £25,500 to £26,500. Plus acces to the bonus scheme upon successful completiton of your probation



About us-

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.



Main purpose of the role-

The Senior Sales Associates primary duty is delivering an excellent sales service, with emphasis on actively participating in dedicated support to key & mid-sized accounts. This is a varied and multi skilled role including account management, new business development, sales order administration and post-sale customer support. They’re also the main driving force behind inbound sales opportunities from both new and existing clients therefore directly impact the businesses B2B sales growth and success.



Main duties-


Provide dedicated support to key and mid-sized clients, recommending product or service enhancements to improve customer satisfaction and sales potential of the account.
Qualify, develop & convert inbound sales opportunities from both new and existing customers - work closely with the sales management team to pro-actively identify new business opportunities and maximise them.
Delivering sales presentations to potential and existing customers, including on-boarding new SaaS clients with meticulous execution of internal procedures.
Providing support to less experienced sales team members as needed.
Cultivate & maintain productive and trusted long-term relationships with external clients and internal stakeholders across all levels.
Monitor customer behaviour to identify trends, problems/risks, and report back to sales managers.
Develop and maintain a deep knowledge and thorough understanding of the full product portfolio and range of services - keeping abreast of any specific product promotions or campaigns.
Timely response to corporate clients over the phone, via email or online chat, ensuring that all verbal and written communication is to a high and professional standard.
Maintain internal records including detailed CRM history of interactions with existing and prospective clients.
Resolving queries & handling complaints - involving liaison with other departments within the wider business, third party couriers and the sales management team where appropriate.
Sales order processing and data entry via Sage200 and other in-house systems with absolute attention to detail in terms of quality control and accuracy of data input.
Produce, analyse, and submit reports to the wider sales team or to specified key retail contacts.
Supporting various sales and retail specific projects. Including working on behalf of major UK brands such as IKEA, Primark & John Lewis, ensuring the brand is always impeccably represented.
Effectively manage multiple competing priorities, addressing all immediate concerns without compromising day-to-day operational needs.
Carry out any other reasonable duties as required by the employer.




Essential and desirable skills-

- Minimum of 5 GCSE's including Maths and English.

- A minimum of 2 years’ experience working in a fast paced, customer centric sales environment (ideally B2B).

- Proven track record in sales, administration & customer support- an ambition to develop a sales career.

- Experience using Sage 200 & working on CRM systems.

Job title- Ecommerce Assistant

Location- Melmerby, Barker Business Park, HG45NB.

Salary- £22,000 to £24,000



Hemingways is looking for an organised individual to join our Retail eCommerce team in an assistant role. This is a new role created due to the Retail eCommerce team expanding. You will support the Retail eCommerce team working with many of the very biggest retail brands to deliver best-in-class solutions for their pre-paid activities. You’ll be supporting on lots of different types of assignments, so you’ll need excellent written and verbal skills, good analytical skills, and the ability to organise your own workload in a busy environment. Strong Performance will open opportunities for progression within the team.

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.



We’re looking for:

A hard-working, multi-tasking, super-organised, confident person with good analytic and numeracy skills; great inter-personal skills and a ‘can-do’ positive attitude. You’ll be resilient and tenacious with the ability to become a valued and trusted member of this hard-working team. Interest in eCommerce, digital promotion; retail and brands are a distinct advantage. Enthusiasm, creativity, and a sense of fun are other desired characteristics.



Main duties include:

- Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities. This includes- updating content across our portfolio of websites, creating new products on our internal platforms, and running weekly and monthly reporting on behalf of the clients.

- Routine Search Engine Optimisation and content amends to the company websites.

- Prepare promotional presentations.

- Support the team with larger retail projects.

The successful applicant can look forward to a generous benefits package as expected from an Award winning progressive company.to include- generous holidays, pension fund, healthcare benefits and lots of FREE CHOCOLATE!



Interviews will be held on an on-going basis.

The first stage will be an initial call with our HR team on Teams and if you are successful, the next stage will be face to face at our fabulous new offices at Melmerby, where the role is based full time.

Proud member of the Disability Confident employer scheme

Job title- Ecommerce Assistant

Location- Melmerby, Barker Business Park, HG45NB.

Salary- £22,000 to £24,000



Hemingways is looking for an organised individual to join our Retail eCommerce team in an assistant role. You will support the Retail eCommerce team working with many of the very biggest retail brands to deliver best-in-class solutions for their pre-paid activities. You’ll be supporting on lots of different types of assignments, so you’ll need excellent written and verbal skills, good analytical skills, and the ability to organise your own workload in a busy environment. Strong Performance will open opportunities for progression within the team.

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.



We’re looking for:

A hard-working, multi-tasking, super-organised, confident person with good analytic and numeracy skills; great inter-personal skills and a ‘can-do’ positive attitude. You’ll be resilient and tenacious with the ability to become a valued and trusted member of this hard-working team. Interest in eCommerce, digital promotion; retail and brands are a distinct advantage. Enthusiasm, creativity, and a sense of fun are other desired characteristics.



Main duties include:

- Undertaking daily administrative tasks to ensure the functionality and coordination of the department’s activities. This includes- updating content across our portfolio of websites, creating new products on our internal platforms, and running weekly and monthly reporting on behalf of the clients.

- Routine Search Engine Optimisation and content amends to the company websites.

- Prepare promotional presentations.

- Support the team with larger retail projects.

The successful applicant can look forward to a generous benefits package as expected from an Award winning progressive company.to include- generous holidays, pension fund, healthcare benefits and lots of FREE CHOCOLATE!



Interviews will be held on an on-going basis.

The first stage will be an initial call with our HR team on Teams and if you are successful, the next stage will be face to face at our fabulous new offices at Melmerby, where the role is based full time.

Proud member of the Disability Confident employer scheme

Seasonal Customer Experience Advisor

Pay- £10.42 an hour.

Hours- 37.5 hours a week, extending to 47.5 hours a week closer to Christmas.

Location- Melmerby, Barker Business Park.

Contract type- Seasonal, start as soon as possible. Ends January 2024



Who are we?

Hemingways is home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s and your first destination for both UK and international business gifts. Hemingways is a specialist e-commerce, sales and distribution company representing a wide range of major UK and international brands, promoting, and selling their products to consumers and corporate markets. The company employs over 170 people, and over 300 during peak trading. Hemingways is recognised as one of the fastest growing private companies in the North with turnover exceeding £200m.



The role-

The Customer Experience Advisor role is a multi-skilled role which involves dealing with various communications and correspondence through incoming calls, emails, Live Chat, and feedback from customers. You will be customer focused and driven to achieve and exceed customers’ expectations across the business, while being part of a friendly and positive team.

FULL TIME ONLY- Hours are Monday to Friday, 9am to 5pm- then from November, the hours will extend 8am to 6pm.



Main duties-

• Understanding the full range of products (Gift Cards and Confectionery) and services to respond to customer enquiries, provide information and support promotional campaigns.

• Provide an excellent level of customer support.

• Effectively utilise the in-house automated information systems.

• To build relationships to win support for the benefit of the business.

• Work successfully with others – valuing and utilising the different skills of colleagues across the organisation.

• Communicating clearly and concisely, promoting free-flowing communication.

• Identify and escalate priority issues.

• Follow up customer calls/emails, where necessary.

• Work efficiently during peak-periods whilst maintaining exceptional standards of customer service.



Other duties-

• Provide cover in the event of staff shortages in other areas of the company.

• Assist with the training of new and temporary employees.

• Carry out other reasonable duties as required by the employer.

• Responsible for health and safety in your area of work.



Qualifications and essential attributes-


4 GCSE’s including Maths and English.
Excellent computer skills including Microsoft office package.
Strong organisational and inter- personal skills.
Excellent telephone manner.
Ability to work independently and as part of a team.
Keen and willing to learn.

Proud member of the Disability Confident employer scheme

Seasonal Consumer Order Processor

Contract: Seasonal- Christmas 2023.

Pay: £10.42 per hour.

Work Pattern- Full time.



Why Hemingways?

Do you want to be part of a friendly, fun, and forward-thinking company with big ambitions for the future?

Hemingways are on the hunt for an individual who can join our Order Processor team and become part of our culture for Christmas 2023. We are looking for someone who demonstrates a can-do, positive attitude and possesses the drive and motivation to support us and our ambitions.

Trading since 1947, ‘linking people with brands’ is at the heart of what we do. Here at Hemingways, we are home to Voucher Express, Vex Rewards, Cadbury Gifts Direct, Green & Black’s. We specialise in e-commerce, sales, and distribution, representing many major UK and international brands, promoting, and selling their products to consumers and corporate markets.



Main duties include:

- Picking and Packing orders to required standard whilst adhering to clearance rates.

- Work with Supervisor and team members to resolve queries.

- Be responsible for prioritising and managing workload, especially at busy periods.



Requirements:

- Some computer skills would be preferred.

- Ability to work under pressurised environments whilst maintaining a calm manner.

- Able to maintain a high level of attention to detail and accuracy.

- To have a positive ‘can do’ approach.

- Keen and willing to learn while developing new and existing skills.



Working hours-

- Full time positions and Part time roles available.

- W/C 26th November- We are extending our hours from Monday to Friday 9am to 5pm. Then Saturday and Sunday working is available- 8am to 4pm, so preferred days can be discussed during the interview stage.



Interview stage-

Interviews will be held on an ongoing basis, so make sure you apply soon if you’re interested!

This will involve an initial phone interview, and if successful an offer will follow shortly after.



We are a Disability Confident employer.

Proud member of the Disability Confident employer scheme