Project management and service delivery
Liaise closely with customers for timely deployment and to resolve issues promptly.
Coordinate with engin.....
Project management and service delivery
Liaise closely with customers for timely deployment and to resolve issues promptly.
Coordinate with engineers for deployment and troubleshooting.
Develop and maintain project timelines and keep stakeholders informed of progress.
Create project documentation.
Conduct customer trainings and assist in creating training materials.
Monitor and evaluate quality of service delivery with metrics.
Provide ongoing customer support, addressing any technical or operational concerns.
Responsible for customer success, ensuring customers derive maximum value from our products and services by fostering strong relationships and understanding their specific needs.
Responsible for customer account renewal.
Gather customer feedback proactively to improve our products and services.
Work with sales teams to identify opportunities for upselling and cross-selling.
Requirements:
Possess a Bachelor's degree in any field.
Minimum two years of experience in either project management, IT service delivery or a customer facing role, ideally in a technical customer support capacity.
Excellent interpersonal and communication skills, with strong customer service orientation.
Strong organizational and time management skills.
Have initiative and able to take proactive approach to solve challenges.
Experience in coding (e.g sysadmin scripts or high level languages) is a plus.
