About The Role
Are you prepared to go the extra mile to ensure a positive outcome for your customers? Are you motivated to make a positive contribution to the lives of the people we support? If so, we really want to hear from you.
We are looking for a Support Worker to join our team in Complex Needs, which is a Supported Housing service operating across Truro and Falmouth, to provide housing with support, to people who have experienced complex and chaotic lives, including homelessness, historic substance misuse, mental health issues, offending behaviours and other challenges.
We will be working closely with other specialist providers to deliver pro-active, holistic support to our customers, preventing homelessness and helping them to identify their goals and aspirations, build confidence, self-esteem and pride, and move forward to further independence, meaningful activity and stability.
We are looking for people to work with us who are motivated to make a positive contribution to the lives of the people we support and have a “can do” approach to their work. You will need to take a creative approach to support, adapting your style of communication. Our complex needs services provide opportunities for colleagues and customers to discuss and address difficult and challenging situations, but our primary objective is focusing on the person not the problem.
You will provide support and advice around managing a tenancy, working with benefits (housing benefits, universal credits, PIP and other), bills, exploring options around education, training and employment, budgeting, linking with and signposting to agencies and activities in the community and other appropriate services, running individual and group activities, supporting people with physical and mental health needs, addiction, and engaging with other professionals.
You will also need to liaise and develop strong links, with referral partners including external agencies. You will need to have a good understanding of Safeguarding, assess needs and risks appropriately to ensure the service is suitable for the prospective customers. You will help to keep the caseload management systems up to date and will complete Risk and Needs Assessments and Support Plans and assist in the preparation of reports, outcomes and case studies.
Experience in a similar role or lived experience would be desirable, however what is most important is having a passion for helping people in the local community.
This role will be challenging at times as you will be working with and supporting people across a range of difficult and challenging issues/behaviours; great team working skills as well as the ability to lone work, enthusiasm to work alongside partner agencies, resilience, an attention to detail, using your initiative and problem solving will be key.
This role is being offered on a full time, permanent basis, working 37 hours per week on a rolling rota, to include weekend working. Bandwidth hours will be 8am to 9pm.
We are committed to safeguarding and promoting the welfare of vulnerable groups, and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
If you would like to discuss this vacancy, please contact our Resourcing team on 01392 814 599 or email careers@livewest.co.uk.
About The Candidate
To be considered for the role of Support Worker, you will be / have:
- Have an open, friendly personality and the ability to maintain a positive attitude in challenging situations.
- Have an understanding of support needs and support planning.
- Have experience of risk assessing and risk management.
- Be a great communicator with the ability to build a rapport.
- Have accurate record keeping and computer skills.
- Be confident in lone working and be a good team player.
- Have a flexible approach to work.
- Be able to work under pressure and meet deadlines.
- Be resilient and adaptable.
About The Company
Our Reward and Benefits:
- Defined Contribution pension scheme – employer contribution of 6% - 9%.
- Discretionary Bonus scheme.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.
About Us:
LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.
As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.
As an Inclusive Employer, we celebrate diversity and are committed to creating an inclusive environment for all colleagues. For further information about our Equality, Diversity and Inclusion policy, please visit our website.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
