Total 6 job vacancies by Mls Logistic Services Pte. Ltd.

OUTBOUND

• Pick goods accurately from specified locations
• Label, pack & place goods neatly in Outbound area
• Complete Pick & Pack for daily deliveries
• Ensure proper handover of goods & documents, to & from delivery contractor
• Submit completed documents to Customer Service team, after verification

INBOUND

• Acknowledge receipt of goods upon handover by freight forwarder/delivery contractor
• Check physical condition (ie. Quantity, condition) and segregate goods by lot/serial number
• Put-away received items into assigned locations within stipulated timeframe.
• Indicate goods receipt information clearly on document (ie. Packing List/Invoice), and submit to Customer Service team within stipulated timelines
• Dispose unwanted materials at assigned areas within the same workday

WAREHOUSE & INVENTORY

• Maintain the warehouse in a clean, neat & tidy condition at all times
• Housekeep locations to maximize storage capacity & to facilitate easy picking
• Segregate unsalable goods in Quarantine location
• Execute weekly cycle count according to scheduled plan

• Manage customer credit control process and follow up closely with customers to ensure prompt collection.
• Review and analyze data from sales orders, invoices, credit notes, and customer purchase orders to ensure accuracy and compliance with uploading specifications for third-party portals.
• Immediately investigate and communicate with the data receiver when dealing with system prompted messages like missing fields or rejection with reason codes.
• Monitor the payment collection and keep track of the successful rates verses total submission.
• Prepare and send monthly statement of accounts to customers. Follow up and resolving SOA issue if any.
• Updating of Bank statement.
• Assist to perform monthly service billing to customer.
• Creation of Business Partner in the system.
• Achieving accounting files.
• Assist the finance department in month-end closing activities.
• Assist in Company Year-end audit process and Annual Stock count.
• Scanning and sorting invoices or other required documents.
• Other duties assigned by the Management from time to time.

• Co-ordinate internal audit and approval program, reporting of audit outcomes, and ensuring follow up of corrective actions.
• Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques.
• Assisting his/her line manager to drive quality initiatives and promote quality culture within the company.
• Participate in investigations to support in any nonconformance, corrective and preventive action and make recommendations to the investigation report.
• Participate in improvement initiatives for quality and regulatory compliance and excellence.
• Support the compliance, regulatory, audits and training activities as required, and any other responsibilities as assigned by line manager.
• Participate in any operation meetings for information learning, sharing and alignment of best practices.
• Support in company’s Environmental, Social, and Governance (ESG), Bizsafe and warehouse 5S related matters.
• Any other ad-hoc assigned.

• Developing and implementing inventory control systems and practices.
• Coordinating of purchase orders, stock transfers, deliveries, tagging, and processing.
• Tracking inbound and outbound orders to prevent overstocking/ out-of-stock (OOS)/ misallocation.
• Analyzing and reviewing supply chain data to identify and resolve issues.
• Generating purchase and pricing reports, supply chain analysis, and inventory management systems.
• Record daily deliveries to reconcile inventory.
• Performing regular stock checks and reporting any issues to the management.
• Maintaining and updating records of purchase orders, pricing reports, and inventory records.

Requirements:

• Diploma in logistics, business administration, or similar preferred.
• A minimum of 2 years of experience in retail, warehousing, logistics, or similar.
• Excellent knowledge of inventory management system such as SAP Hana.
• Exceptional understanding of inventory management practices such as ABC analysis and cycle counting.
• Good analytical and logistical thinking abilities.
• Strong written and verbal communication skills.
• Exceptional collaboration and negotiation abilities.
• Excellent time management and organizational skills.

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

The Client Management Specialist is the sole point of contact representing the organisation in managing the assigned Principal Accounts by providing post-sales support and / or performing warehouse / operational tasks in fulfilling customer needs. The incumbent has to establish good rapport, both externally with principals and internally amongst co-workers, and support the Key Account Executive on all aspects of managing the group of accounts.

· Manage the key operational activities pertaining to the day-to-day operations of the defined Principal Accounts.

· Ensure that all reports and material master data are up to date and in order.

· Map out process flow and work instructions pertaining to business nature of the key account.

· Manage feedback logs and manage escalation cases with CAPA recommendations to Key Account Executive.

· Conversant with Warehousing, Inventory, Inbound, Outbound and Customer defined work process and handling requirements.

· Adhere to procedures in compliance with Good Distribution Practice for Medical Devices (GDPMDS).

· Ensure work processes are complaint with safety and regulatory requirements.

· Ensure that receipt, storage, dispatch and retrieval of supplies are in accordance to company’s Standard Operating Procedures.

· Ensure compliance to work instructions and company’s Standard Operating Procedures.

· Undertake any other reasonable duties at the request of the reporting manager / executive.

· Take the lead in the efficient running of daily operations.

· Drive initiatives for improving inventory accuracy.

· Support the inventory control function within the organisation through inventory cycle counting with system and physical location audits.

· Assist the development of process improvements, system enhancements and special projects that will improve the overall service performance and profitability of the Organization’s business.

· Ensure that all internal and externally defined Key Performance Indicators are met.

Required Skills

· Service-oriented and possess pleasant disposition

· Strong team-player, with ability to work independently

· Possess sense of urgency and able to work in fast-paced environment

· Good spoken and written communication skills

· Good interpersonal skills

· Systematic, meticulous with strong problem solving skills

· Possess good initiative, with desire for continuous learning