Total 8 job vacancies by Opus Technology

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?

Where? Join our Service Delivery Team

As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal.

Additionally, you will be responsible for:

 Maintaining Customer Satisfaction
 Maintaining allocated work pools ensuring all cases are worked according to their SLA’s and pro-actively manage the CRM tickets
 Competency on all supplier portals and communication processes
 Ad hoc cover for accepting orders/deliveries, dealing with post
 Ad hoc cover for logistics controller ensuring the day-to-day orders are placed and parts are delivered within the required timeframes
 Providing out of hours support to our customers within the Networks on call schedule. (The on-call schedule works on a 7 week – 1 week on/6 weeks off rotation with a waiting list to join)

Salary £26k
25 Days Holiday + UK Bank Holidays
Hybrid working (3 days a week in the Reigate office)

Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor.

WHO? are we looking for?

We are seeking a Customer Experience Specialist who is/has:

 At least 5 GCSE Grades at ‘C’ level or above including Maths and English
 Previous employment in a customer service or co-ordination role
 PC literate. IT Microsoft office proficient. Exposure to databases preferred
 Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
 Ability to communicate at all levels with an excellent telephone manner
 Ability to understand the point of view of other departments and put own point of view clearly. Good at keeping other departments in the picture and flagging up potential problems
 High level of personal motivation, looking to further skills and career through In-House training
 Ability to multitask is vital to this role

What? can Opus offer you?

 Free daily breakfasts in the office
 Regular companywide events
 Monthly 'shining star' employee recognition awards
 Pension and life insurance
 Refer a friend scheme (£1,000)
 Mental health, financial and legal support
 Training and development plans
 State of the art offices
 Option to buy and sell holiday
 Employee Dream Ball - Quarterly chance to win £3k towards a dream
Culture is important to us as are our values
 Work together to win together
 Be brave and think differently
 Own it and never give up
 Strive to be the best
 Stay curious and keep learning

Meet Opus

Established in 1992, Opus are specialists in delivering contact centre, business telecoms, managed IT, business mobile and IoT and managed print consultancy for over 1,000 large SME, mid-market, enterprise and public sector organisations across the UK.
Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Five9, Mitel, 8x8, Cirrus, Gamma where we have achieved platinum partner status.
https://www.opustech.co.uk/blog/best-companies-award

Become part of our exciting success story

Sales Development Representative

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?

We are on a fast and strategic growth trajectory and are expanding our SDR team to support our large, high-performance sales team. Our SDR’s receive regular mentoring and support to not only help you on-board and ramp effectively but to help develop your skills and fast track your future career.

Where? Join our SDR Team

As a SDR you’ll be a key part of a fast growing, high performing team where you will have the opportunity to define your career in sales. Whether it’s moving up through the team or, moving out into the main sales team or other areas of Opus you identify an interest in.

Our SDRs are not scared of picking up the phone and building a solid pipeline of booked meetings with prospects who sit within our ideal customer profiles. They creatively use multi-touch outbound techniques to entice and attract prospects to Opus.

What you will do:


Collaborate with and learn from the other SDRs in the team as well as the Senior SDR Manager who has a wealth of experience to deelop targeted lists, call strategies, and messaging to drive booked meetings with prospects
Gain industry knowledge and endor training to research & develop accounts, identify key players, generate interest, and identify compelling events
Generate new business opportunities to fuel Opus’ pipeline
Prospect to companies ia cold calling, email sequences, social selling on LinkedIn.
Learn and maintain an in-depth knowledge of Opus’ core serices and vendor solutions
Understand Opus’ Ideal Customer Profile (ICP) who they are and how they buy
Manage, track, and report on all actiities and results using Microsoft Dynamic CRM
Exceed monthly/quarterly targets for Booked Meetings
Bring energy and ideas into how we can perform een better!


Who? are we looking for?

We are seeking a Sales Development Representative with/is:


A minimum of 6 months experience in a similar role e.g., SDR, BDR, Telesales, or you might be a recruiter looking to shift industries, or already working in a lead generation agency.
Enjoys calling prospects on the phone and hae cold called previously
Keen to embrace new technology and sales tools
A desire to work in a sales focused enironment
Positie and energetic, excellent listening and communication skills
A curious nature and creatie mindset
A Team player familiar with a high-energy, fast-paced, and collaboratie working environment
Experience of utilising prospecting tools (e.g. SalesLoft or Outreach) and creating sequences
Experience of using LinkedIn Sales Naigator or social selling desirable
Some knowledge of the telecoms, IT, Mobile industry desirable
A self-starter with a track record of successful, credible achieements
Passionate about technology, business, and winning
Experience with CRM platforms haing used one previously
Hunger to join a fast-growing managed serice provider where you can develop at a fast pace


Culture is important to us as are our values


Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning


Meet Opus

Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.

We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

We are a Disability Confident employer and Living Wage accredited.

https://www.opustech.co.uk/blog/best-companies-award/

Become part of our exciting success story

IT Project Engineer (Remote option)

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who were awarded Company of the Year and the Business Growth award at the Surrey Business Awards 2022?

Due to our impressive consistent growth and strong ambitions within the IT & Telecoms sector, we are currently recruiting for an IT Project Engineer who will act as the technical lead working side-by-side with the PMO team in the delivery of Microsoft projects, whether they be internal projects or external client orders.

WHAT? This Role


Salary of £45-£55k DOE
Car Allowance
25 Days Holiday + UK Bank Holidays
Remote role


As an individual you will need to have a high level of personal motivation, a willingness to adapt in a fast-paced environment and be an effective communicator.

Additionally, you will be responsible for:


Project Technical Validation & Risk Assess projects/solutions
Project Documentation & daily paperwork
Project Incident Logging
Installation and configuration of both hardware and software applications at the customer premises and remotely where applicable
Effectie liaison with customers and 3rd parties involved
Fault diagnosis and resolution throughout the project process


Other organisations may call this role Project Engineer, Project Consultant or IT Infrastructure Engineer.

WHO? About you

Our aim is to attract, develop and retain the industries most talented people, and we’re keen to hear from individuals that have the same values as we do and want to work in an inclusive, friendly, and supportive environment.

We are seeking an IT Project Engineer who is/has:


Proen experience in leading IT projects technically
Minimum of 4 years’ experience in Microsoft project deliery, including product related qualifications for installations and ongoing support of Microsoft solutions
AZ-104 certification preferred
Proen experience of liaising with customers and 3rd parties, with the ability to demonstrate focused customer care


WHERE? OPUS

eed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.

We deliver an outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

Our Values


Aim High and Think Big
Keep Learning
Work Together
Respect Each Other
Make it Personal
Neer Ever Give Up


WHEN? Next steps

If you are seeking your next exciting challenge as a IT Project Engineer, please hit the apply button and remember to attach your CV and a covering email explaining why you would be the ideal candidate for this role.



For other opportunities please follow us on LinkedIn: https://www.linkedin.com/company/opustechnology

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?

Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity for a Product and Procurement Coordinator who has similar values, looking to work with some awe-inspiring people in an inclusive and supportive environment that offers valuable training and career development.

Where? Join our Finance Team

The Product and Procurement co-ordinator will manage the day-to-day smooth running of the Procurement function processing the requests and product updates.

Additionally, you will be responsible for:

• Maintaining allocated work queues
• Proactively review the process documents that relate to Products and Procurement
• Stock & License Management
• Monthly Reporting
• Validation Support

Salary £26-£28K
25 Days Holiday + 8 Bank Holidays
Hybrid working – 3 days a week in the Reigate office

Other organisations may call this role Logistics, Logistics Coordination or Procurement Coordinator.

Who? are we looking for?

We are seeking a Product and Procurement Coordinator with:

• A minimum of 2 year’s Order Management experience
• Experience in customer service preferably within the Telecoms sector
• At least 5 GCSE’s Grades at ‘C’ level or above to include English and Maths
• IT Microsoft office proficiency
• Some exposure to databases
• The ability to communicate verbally and in writing in a professional manner
• A keen eye for detail and organised

What? can Opus offer you?

• Free daily breakfasts in the office
• Regular companywide events
• Monthly 'shining star' employee recognition awards
• Pension and life insurance
• Refer a friend scheme (£1,000)
• Mental health, financial and legal support
• Training and development plans
• Various annual volunteering opportunities
• Option to buy and sell holiday
• Employee Dream Ball - Quarterly chance to win £3k towards a dream

Culture is important to us as are our values

Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning

Meet Opus

Established in 1992, Opus are specialists in delivering contact centre, business telecoms, managed IT, business mobile and IoT and managed print consultancy for over 1,000 large SME, mid-market, enterprise and public sector organisations across the UK.

Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Five9, Mitel, 8x8, Cirrus, Gamma where we have achieved platinum partner status.
https://www.opustech.co.uk/blog/best-companies-award

Become part of our exciting success story

How would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “World Class” in the Best Companies to work for Awards?

Due to our impressive consistent growth and strong ambitions within the IT & Telecoms sector, we are currently recruiting for a Systems Analyst who has similar values, looking to work with some awe-inspiring people in an inclusive and supportive environment that offers valuable training and career development. This role will have overall accountability for the integrity of our business data and management reporting.

Join our Service Delivery Team

Working with our Business Analyst, you will be supporting the improvement of our business efficiency through analysis of internal processes aligning them with the capabilities of Microsoft Dynamics and associated tools
.
You will have the confidence to engage with the business to identify value add opportunities and contribute to the overall health and optimal use of business systems.

You will be jointly responsible for analysing data that supports the organisation's goals, optimising the use of Microsoft Dynamics and other business systems.

You will also assist in the management of the full life cycle including requirements gathering, scoping, third party development, implementation, testing, training, and documentation of all medium to large business system change requests.

Salary up to £50,000 DOE
25 Days Holiday + 8 Bank Holidays
Optional Hybrid working (3 days a week in Reigate)

Other organisations may call this role Junior Process Analyst, Functional Consultant, Junior Business Analyst, Business Process Analyst or Junior CRM Specialist.

Who are we looking for?

We are seeking a logical problem solver with:

• 3 years as a Systems Analyst with experience in process optimisation
• Exposure to Microsoft Dynamics 365 and ability to implement small changes
• The ability to create reports using Power BI, Dashboards, Advanced Find & Report Builder (SSRS)
• Experience working with cross functional teams including Project management and software development
• The ability to identify and implement process improvements
• Experience in digital transformation change management
• Any knowledge of Union Street aBILLity, Hubspot, is desirable

What can Opus offer you?

• Free daily breakfasts in the office
• Regular companywide events
• Monthly 'shining star' employee recognition awards
• Pension and life insurance
• Refer a friend scheme (£1,000)
• Mental health, financial and legal support
• Training and development plans
• State of the art offices
• Option to buy and sell holiday
• Employee Dream Ball - Quarterly chance to win £2.5k towards a dream

Culture is important to us as are our values

Work together to win together
Be brave and think differently
Own it and never give up
Strive to be the best
Stay curious and keep learning

Meet Opus

Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.
We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.
We are a Disability Confident employer and Living Wage accredited.

Become part of our success story

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?

We are on a fast and strategic growth trajectory and are expanding our SDR team to support our large, high-performance sales team. Our SDR’s receive regular mentoring and support to not only help you on-board and ramp effectively but to help develop your skills and fast track your future career.

Where? Join our SDR Team

As a SDR you’ll be a key part of a fast growing, high performing team where you will have the opportunity to define your career in sales. Whether it’s moving up through the team or, moving out into the main sales team or other areas of Opus you identify an interest in.

Our SDRs are not scared of picking up the phone and building a solid pipeline of booked meetings with prospects who sit within our ideal customer profiles. They creatively use multi-touch outbound techniques to entice and attract prospects to Opus.

What you will do:
 Collaborate with and learn from the other SDRs in the team as well as the Senior SDR Manager who has a wealth of experience to develop targeted lists, call strategies, and messaging to drive booked meetings with prospects
 Gain industry knowledge and vendor training to research & develop accounts, identify key players, generate interest, and identify compelling events
 Generate new business opportunities to fuel Opus’ pipeline
 Prospect to companies via cold calling, email sequences, social selling on LinkedIn.
 Learn and maintain an in-depth knowledge of Opus’ core services and vendor solutions
 Understand Opus’ Ideal Customer Profile (ICP) who they are and how they buy
 Manage, track, and report on all activities and results using Microsoft Dynamic CRM
 Exceed monthly/quarterly targets for Booked Meetings
 Bring energy and ideas into how we can perform even better!

Salary Up to £35k DOE + £10-12K OTE
25 Days Holiday + 8 Bank Holidays
Hybrid working (3 days a week in our Reigate office)

Other organisations may call this role Sales Development Representative, Business Development Representative, Telesales Executive, Sales Executive, SDR, Lead Generation Executive or Agency Technical Recruiter.

Who? are we looking for?

We are seeking a Sales Development Representative with/is:
 A minimum of 6 months experience in a similar role e.g., SDR, BDR, Telesales, or you might be a recruiter looking to shift industries, or already working in a lead generation agency.
 Enjoys calling prospects on the phone and have cold called previously
 Keen to embrace new technology and sales tools
 A desire to work in a sales focused environment
 Positive and energetic, excellent listening and communication skills
 A curious nature and creative mindset
 A Team player familiar with a high-energy, fast-paced, and collaborative working environment
 Experience of utilising prospecting tools (e.g. SalesLoft or Outreach) and creating sequences
 Experience of using LinkedIn SalesNavigator or social selling desirable
 Some knowledge of the telecoms, IT, Mobile industry desirable
 A self-starter with a track record of successful, credible achievements
 Passionate about technology, business, and winning
 Experience with CRM platforms having used one previously
 Hunger to join a fast-growing managed service provider where you can develop at a fast pace

What? can Opus offer you?
 Free daily breakfasts in the office
 Regular companywide events
 Monthly 'shining star' employee recognition awards
 Pension and life insurance
 Refer a friend scheme (£1,000)
 Mental health, financial and legal support
 Training and development plans
 Various annual volunteering opportunities
 Option to buy and sell holiday
 Employee Dream Ball - Quarterly chance to win £2.5k towards a dream
 An amazing work culture which will make you feel valued and part of a great team
 Opportunity to progress to other areas of the business

Culture is important to us as are our values
• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

Meet Opus
Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.

We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

We are a Disability Confident employer and Living Wage accredited.
https://www.opustech.co.uk/blog/best-companies-award/

Become part of our exciting success story

Would you like to work for Opus, one of the UK’s largest Managed Service Providers who were awarded Company of the Year and the Business Growth award at the Surrey Business Awards 2022?

Due to our impressive consistent growth and strong ambitions within the Opus group, we are currently recruiting for an ambitious Managed Print BDM in our Digital team who will be responsible for generating and signing new business clients. However, Opus will support you with new business leads and access to existing accounts.

WHAT? This Role

 Salary of £35k + Uncapped commission + Bonuses
 25 Days Holiday + UK Bank Holidays
 Optional Hybrid working

As an individual you will need to have a high level of personal motivation, a willingness to adapt in a fast-paced environment and be an effective communicator.

Additionally, you will be responsible for:

 Setting and agreeing sales targets
 Meeting requirements set down in the annual sales plan
 Handling any company generated opportunities with diligence and professionalism
 Maintaining client relationships
 Maintaining proper client and prospect records and database
 Continuing with product and technical training to keep current with developments in Print Management arena
 Representing the department and company in a professional courteous and dignified a manner

Other organisations may call this role Digital Sales Manager, IT Sales Consultant, Sales Account Advisor, Print Account Executive or Senior Sales Account Manager for print

WHO? About you

Our aim is to attract, develop and retain the industries most talented people, and we’re keen to hear from individuals that have the same values as we do and want to work in an inclusive, friendly, and supportive environment.

We are seeking a Managed Print BDM who is/has:

 Minimum 3 years sales experience within the print management industry (including leasing)
 Ability to understand the effects of technical advances in relation to client benefits
 Competent with Microsoft office package
 Exposure to CRM database packages
 Working knowledge of I.T Networks and Topologies useful
 High level of personal motivation.
 Ability to communicate at all levels
 Positive attitude and behaviour, as well as trustworthy, credible and reliable nature

WHY? The Benefits

 Free daily breakfasts in the office
 Regular companywide events
 Monthly 'shining star' employee recognition awards
 Pension and life insurance
 Refer a friend scheme (£1,000)
 Mental health, financial and legal support
 Training and development plans
 State of the art offices
 Option to buy and sell holiday

WHERE? OPUS

Established in 1992, with over 110 employees, Opus is an independent, privately-owned technology provider, based in Reigate, Surrey integrating best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.

We deliver an outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

Our Values

 Aim High and Think Big
 Keep Learning
 Work Together
 Respect Each Other
 Make it Personal
 Never Ever Give Up

For other opportunities please follow us on LinkedIn: https://www.linkedin.com/company/opustechnology

Would you like to work for Opus, one of the UK’s largest independent Managed Service Providers who have recently been recognised as “Very Good” in the Best Companies to work for Awards?

We are seeking a highly motivated and customer-focused 1st/2nd Line Support Engineer to join our team. You will play a crucial role in delivering exceptional first and second line IT support services to our leading legal sector client on their site in London. Your primary responsibility will be to ensure that our client receives best in class service, with minimal disruption to their business operations.

Where? Join our IT Support Team

You will be responsible for:
 Maintaining a courteous, friendly, and professional service always ensuring the highest levels of customer service
 Walking the floor daily to ensure users have an approachable and accessible IT Support presence.
 Running regular drop-in sessions where users can come to request assistance or training.
 Efficiently handling assigned technical support incidents, requests, and changes
 Logging detailed and accurate information into the Case Management system
 Taking responsibility for your personal call queue, ensuring that all tickets are kept up to date and closed in a timely fashion.
 Communicating with users to keep them updated on the progression of their issue and ensuring that customer satisfaction remains high.
 Building and configuring desktop systems and mobile devices
 Fixing hardware faults and installing upgrades to hardware

Salary £35-£42K DOE
25 Days Holiday + 8 Bank Holidays
Chambers Onsite London based.

At times, you may be required to provide support at other sites for this client. If this is the case, all travel and subsistence costs will be covered.

Other organisations may call this role Support Analyst, Helpdesk Analyst, 2nd Line Engineer, Technical Engineer, IT Support Engineer or Helpdesk Engineer.

Who? are we looking for?

We are seeking a Second Line IT Support Engineer with:
 Previous experience working in a site-based IT support role with a minimum of three years in IT technical support.
 Experience of logging and dealing with support tickets and managing a ticket queue
 Strong knowledge and experience of Windows Desktop OS, (7/8/10/11)
 Strong knowledge working with Mac hardware and MacOS.
 Proven ability to provide outstanding customer service.
 Excellent interpersonal skills and communication skills, both written and verbal
 A friendly, confident, and professional manner both face to face and over the phone
 An enthusiastic, reliable, and proactive approach with a ‘do it right first time’ attitude to support
 A keen desire to learn new skills and invest in personal development.
 Strong attention to detail with well-developed problem-solving skills
 Time management skills with the ability to prioritise effectively.
 Self-motivation with the ability to work alone and as part of a team.
 Strong knowledge and experience of Microsoft Office software and Office 365
 Experience with the build/configuration process for desktop devices and mobile devices.
 Experience supporting users of VoIP phones.
 A basic understanding of networking

Desirable skills include:
 Experience working with servers (Server 2016, 2019, 2022)
 Experience with Microsoft Exchange
 Awareness of SAP

What? can Opus offer you?
• Free daily breakfasts in the office
• Regular companywide events
• Monthly 'shining star' employee recognition awards
• Pension and life insurance
• Refer a friend scheme (£1,000)
• Mental health, financial and legal support
• Training and development plans
• Various annual volunteering opportunities
• Option to buy and sell holiday.
• Employee Dream Ball - Quarterly chance to win £2.5k towards a dream.

Culture is important to us as are our values.
• Work together to win together.
• Be brave and think differently.
• Own it and never give up.
• Strive to be the best.
• Stay curious and keep learning.

Meet Opus
Established in 1992, Opus integrates best of breed solutions, to deliver tailored, managed services to medium and large enterprises from both the private and public sector nationwide. Our world-class expertise is delivered by our internal teams, while leveraging best of breed technology partners such as Microsoft, Mitel, 8x8, Cirrus, Five9, Gamma where we have achieved platinum partner status.

We deliver outstanding customer experience and are the only MSP to be awarded the Service Mark accreditation from the Institute of Customer Service.

We are a Disability Confident employer and Living Wage accredited.
https://www.opustech.co.uk/blog/best-companies-award/
Become part of our exciting success story