Total 5 job vacancies by Sana Commerce

We are looking for a motivated and enthusiastic Course Creator with the skills for creating and designing compelling course content and make Easygenerator course content more interactive and engaging. In this position it will be your mission to ensure conversion of already available customer learning content to Easygenerator and make them more interesting and engaging to the end user.

• Create engaging learning activities and compelling course content
• Work with subject matter experts and identify target audience’s training needs
• Set instructional end goals and convert content that matches them
• Apply tested instructional design theories, practice and methods
• Analyze and apply trends and best practices in learning technologies and instructional design
• Ability to write, paraphrase instructional text
• Lesson and curriculum planning skills

We are looking for a Customer Support Specialist with excellent communication skills and who enjoys putting our customers first to join our customer support team. In this role you will be reporting to our head of customer support and deliver flawless customer experience by providing ongoing support and help our customers with building amazing e-learning content. Your overall goal is to achieve high customer satisfaction and contribute to the success of our customers. 

At Easygenerator we have a very ambitious support team and we ensure that our customers get all the support they need as fast as possible. We pride ourselves with a minimum CSAT of 95% and a first response time median of less than 5 minutes and we are currently over achieving that. We need a dedicated Customer Support Specialist to keep our customers more than satisfied. 

Overall, your tasks will be the following: 

• Interact with customers through multiple channels (chats, emails, and calls) 
• Sharing best practices and recommendations 
• Register customer responses, complaints and remarks and handle requests for assistance 
• Collaborate cross-functionally with other teams (sales, development, marketing, and testers) 
• Contribute to overall improvement of internal processes and be the voice of customers in our team  
• Be able to achieve the minimum successful indicators for our KPI’s 
• Strive to keep our customers satisfied 

We are looking for highly energetic individuals to join us full time, looking to build on their business acumen and interest in sales to join our scale up as a Jr. Sales Researcher in our Philippine office to join remotely.  You will gain experience interacting with high level executives and key decision makers in a variety of industries and across a broad geographical area by researching and evaluating potential sales opportunities. Easygenerator is an eLearning authoring software solution (SaaS) and offers an innovative environment where you will be stimulated to think creatively, have a huge impact on our fast-growing business and enjoy some fun along the way! Furthermore, your tasks will be:

• Finding opportunities to generate new business and fuel our growth
• Identifying key decision-makers to determine fit, need, project budgets and timelines
• Conduct comprehensive research for diverse sales ventures and collaborate closely with the sales team to effectively implement innovative strategies.
• Efficiently manage and maintain up-to-date records of both new and existing customers for Easygenerator

The opportunity: 

The Talent Sourcing Specialist plays a crucial role within the Talent Acquisition team, specialising in candidate sourcing and identification. This role is responsible for proactively identifying and engaging potential candidates to build a talent pipeline that aligns with the exciting growth that we’re going through. 

As an Easygenerator Talent Sourcing Specialist you will:  

• Build qualified candidate pipelines for our technical and revenue recruitment, by qualifying candidates through phone screens.
• Collaborate with Hiring Managers and Recruiters to understand, research and create candidate profiles and implement successful sourcing strategies
• Actively search for and engage potential candidates through a diverse array of resources, such as social media, internal databases, job boards, networking, online searches, and events
• Conduct research to identify and propose best sourcing practices, staying updated on emerging industry trends, tools, networking methods, Boolean searches, and other techniques to enhance our sourcing strategy
• Determine the current and future locations of our target talent pools and keep Recruiters and Hiring Managers informed about market dynamics
• Maintain accurate databases of potential and current candidates within the applicant tracking system (ATS) and provide high-quality data for influencing our hiring strategies 

We are looking for a motivated and enthusiastic Course Creator with the skills for creating and designing compelling course content and make Easygenerator course content more interactive and engaging. In this position it will be your mission to ensure conversion of already available customer learning content to Easygenerator and make them more interesting and engaging to the end user.

• Create engaging learning activities and compelling course content
• Work with subject matter experts and identify target audience’s training needs
• Set instructional end goals and convert content that matches them
• Apply tested instructional design theories, practice and methods
• Analyze and apply trends and best practices in learning technologies and instructional design
• Ability to write, paraphrase instructional text
• Lesson and curriculum planning skills