Total 7 job vacancies by Stadium MK Ltd

Job purpose: To support the housekeeping department to ensure that the needs of the business and guest are met in line with the brand and company standards and legal requirements

Role Competencies:

Planning Timescales:
• To deliver clean linen from the laundry/store to linen stores to the required levels
• To assist with the weekly departmental guest supply stock take and monthly linen stock take

Decision Making:
• To make associated decision within parameters of the role

Impact and Influence:
• Assist other departments wherever necessary and maintain a good working relationship

Skill Level:
• Cleaning of carpets and upholstery
• To ensure the proper usage of chemicals/cleaning supplies, machinery and departmental linen. To have full knowledge and understanding of all the chemical products utilised, their storage and the disposal of all toxic products

Communication:
• To carry out guest requests in a timely manner
• To report any left items in line with the lost property procedure
• To report and follow up on any maintenance defects or issues

Budget Management:
• To ensure waste of products and sundries is kept to a minimum

Lead and Develop:
• N/A for this role
Operating Parameters:
• To ensure the supply of clean linen and guest supplies to the housekeeping stores in line with business demand and the removal of soiled linen and waste from guest bedrooms
• To facilitate the changing of bedroom and bed configurations
• To receive, check and transport housekeeping deliveries within the hotel
• To carry out deep and periodical cleaning of bedrooms and public areas
• To supply clean linen to linen stores and removal of soiled linen and waste from the guest bedrooms and deliver to the laundry department and dispose of the waste in an efficient and timely manner.
• To carry out deep and periodical cleaning within the guest bedrooms and bathrooms to the required standard
• To carry out deep and periodical cleaning within the hotel public areas
• To stock room attendant store areas with the required level of guest supplies and the chemical dispenser
• To clean and maintain the standard within all departmental back of house service areas and stores
• To carry out requests not limited to replacing shower curtains, net curtains, bed making, mattress turns,
• Distribution of guest supplies and operating equipment within the department
• Receiving and checking housekeeping deliveries and transporting them to the appropriate stores
• To carry out any reasonable request required by hotel management and hotel guests. This role may extend to cleaning and finishing guest bedrooms, bathrooms and the public areas to brand standard and washing, drying and finishing bedroom and food and beverage linen as well as guest and staff laundry
• Comply with brand standards, health and safety, fire and control of substances hazardous to health regulations.

Essential and Desirable Job Criteria:
Essential
• Ability to work under pressure
• Verbal communication skills
• Attention to detail
• Ability to work in a team and on own initiative
• Good timekeeping
• Be capable of lifting and moving heavy loads

Desirable
• Knowledge of COSHH

This role will involve long periods of standing and walking together with heavy lifting. Industrial cleaning equipment and chemicals are involved in this job. Full training will be provided. The role will cover a variety of shifts and will involve weekend work

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post maybe subject to an enhanced DBS check and yearly self-declarations.

Equality and Diversity – must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

Job purpose: To ensure all guests receive outstanding customer service when using our spaces for their conference or events, whilst delivering the Hilton vision “To fill the earth with light and warmth of hospitality”.

Role Competencies:

Planning Timescales:
• Set up and preparation of events and conference spaces, working to a deadline. Delivering requests on time as specified by client.

Decision Making:
• Decisions within remit of own role. All decisions to be made with safety and the business in mind.

Impact and Influence:
• To meet and exceed guest expectations
• build relationships with organisers to ensure we best suit their needs.
• To ensure that customers are made to feel comfortable and well looked after.
• To offer each guest a personalised and welcoming experience.
• To have a positive and caring attitude to guest and colleagues within the department

Skill Level:
• To develop a knowledge of room capabilities, basic AV set up. Menu’s and allergens, service styles and brand standards.

Communication:
• To follow and execute any reasonable request from your line manager and supervisors
• To actively work with others within the department and other business areas
• To actively resolve any customer queries or issues and report these to the line manager
Budget Management:
• Maximise revenue opportunities by up selling where possible
• Control costs to business where possible, for example energy savings and loss of waste
Lead and Develop:
• Not Applicable

Operating Parameters:
• To ensure all customers are served food or drinks as ordered.
• Maintain a high level of cleanliness and hygiene both personally and within the F and B working environment.
• To be part of a dynamic workforce that supports all F and B departments and makes a strong contribution to a team.
• To ensure complete customer satisfaction, including setting tables, clearing tables, polishing china and cutlery, taking orders, waiting tables, bar service, in room dining and food delivery.
• To adhere to all company policy and procedures, health and safety, hygiene, licensing and employee handbook.
• To process payments using MICROS, credit card machines and room charges.

Essential and Desirable Job Criteria:
• Evidence of working as part of a team
• Excellent customer service skills
• Excellent verbal communication skills
• Flexible attitude towards working schedule. Shifts may include weekends and evenings.
• Demonstrate a “Can Do” attitude.
• To care and build working relationships with your colleagues.
• To be able to demonstrate a flexible attitude to working in all FandB departments.
• To be always professional and respectful to colleagues.
• To implement and maintain all food safety procedures and policies with the food and beverage outlets.
• To report for duty wearing the correct uniform whilst ensuring all items are clean, ironed and well maintained.

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post maybe subject to an enhanced DBS check and yearly self-declarations.
Equality and Diversity – must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

Job purpose: To work alongside the Arena Manager to provide a prompt and efficient food and beverage service for functions in Arena and Concourse. To lead teams while on shift.

Role Competencies:

Planning Timescales:
• Working alongside the Arena Manager to plan and deliver events up to a 3-month period.
• Lead a team with minimal supervision to complete the event requirements.
• Liaise with the clients to agree timeline of specific needs pre and post event.

Decision Making:
• Provide efficient service and resolution to guest requests and issues on pre and post event days.
• Assist the Arena Manager to deliver agreed decisions for large events.

Impact and Influence:
• Ensure team members are aware of the requirements required from them to complete food and bar service.
• Lead by example and deliver high standards for all events within Marshall Arena and Stadium Concourse.
• Ensure that all customers receive excellent customer service for functions.

Skill Level:
• Knowledge of Health and Safety guidelines.
• Bar experience preferred.
• Events experience in a hotel or large conference or sporting venue.

Communication:
• Excellent communication skills, both written and verbal.
• Confident in front of large amounts of people delivering briefings and ensuring they are positive of the tasks ahead.
• Excellent customer service skills.

Budget Management:
• To be responsible for any budget decision within remit of role.

Lead and Develop:
• To lead a team to deliver food and beverage services, while dealing with guest requests on pre and post event days without senior management onsite.
• Lead a team within the concourse team during football games providing service to fans, helping stock and closedown.
• Guaranteed good work ethic of fellow team members during down times.

Operating Parameters:
• Ensure any jobs with a deadline are completed with speed and precision.
• Report maintenance, accidents and health and safety issues to your line manager.
• Flexible around working any day and hours, including evening and weekends.
• Ensure that general cleaning standards are maintained.

Essential and Desirable Job Criteria:
Essential
• Excellent attention to detail.
• Evidence of working to deadlines
• Adaptable to change.
• Ability to work in large teams and independently.

Desirable
• Strong problem-solving skills.
• Self-motivated.
• Work on own initiative

This job involves heavy lifting and long periods of standing and walking long distances.

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post maybe subject to an enhanced DBS check and yearly self-declarations.

Equality and Diversity – must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

To use various equipment and chemicals to clean areas of the Ballroom / Meeting Areas to a high standard and in a timely manner as instructed by the Cleaning Manager/ Event’s Manager whilst abiding to all Health and Safety requirements.

Role Competencies:

Planning Timescales:
• To be able to understand and follow a planned cleaning programme within given timescales.
• To ensure work is completed within appropriate timescales.

Decision Making:
• To have the ability to make decisions on a day-to-day basis when lone working.
• To be able to make decisions within the remit of own role.

Impact and Influence:
• To always be friendly and courteous when dealing with customers, both internal and external.

Skill Level:
• To be able to deliver high standards of cleaning.
• To ensure correct and safe use of various cleaning equipment and chemicals.

Communication:
• Be able to provide excellent communication skills and respond to all enquires promptly.
• To ensure responses to internal and external guests are dealt with in a professional manner and associated timeframe.

Budget Management:
• Understand own accountability and how own actions effect costs within the business.

Lead and Develop:
• To support colleagues where required.

Operating Parameters:
• Develop and implement company statutory and legal requirements including fire, health and safety, hygiene, at work and local by laws.
• To carry out tasks from cleaning in a timely fashion and high standard
• To be flexible with working hours

Essential and Desirable Job Criteria:
• Ability to work on own initiative and as part of a team, be motivated and committed to the role
• Calm and efficient and be able to work under pressure
• Have a polite and courteous manner
• Be able to adapt to different situations.
• Be of a smart appearance and personal hygiene with good communication skills
• Committed to delivering highest standard of work
• Previous experience in a similar role.

This job includes long periods of walking, heavy lifting, and physical work but reasonable adjustments will be looked into where necessary.

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post maybe subject to an enhanced DBS check and yearly self-declarations.

Equality and Diversity – must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

Job purpose: To supervise the reception team, with a hands-on approach, ensuring efficient and high standards of work in line with brand standards and company policies and procedures. It will be key that you work closely with all other departments within the rooms division to provide an exceptional guest and team member experience.

Role Competencies:

Planning Timescales:
• Ensure an efficient reception operation forecasting on short term. Up to 7 days; working to set deadlines.

Decision Making:
• Make suggestions to improve departmental service performance
• Make suggestions to improve departmental operational efficiencies
• Make suggestions to improve departmental financial performance

Impact and Influence:
• Ensure delivery of exceptional guest service
• To drive departmental guest satisfaction by analysing SEP scores and feedback. Reporting any trends and action improvement plans set by leadership team.
• To maximise guest loyalty by driving Hilton Honors enrolments and effective service recovery
• To ensure that equality, diversity and inclusion is maintained and developed across all programmes and areas of the business
Skill Level:
• Use all company systems to maximize the hotel operational efficiency and guest satisfaction
• Assist monitoring the department’s performance against set targets, objectives and the balance scorecard

Communication:
• To respond to customer feedback, adhere the escalation procedure of the department
• Maintain good working relationships across the hotel and with external suppliers
• To ensure effective communication with the department

Budget Management:
• Ensure effective and efficient performance from the reception team
• Increase the occupancy, average daily rate and TREVPAR through upselling within the department

Lead and Develop:
• To lead, motivate, train, monitor and develop the reception team in line with brand and company policy
• Ensure team members are supervised in line with the employee handbook and company policies
• To carry out allocated team member job chats/1:1 monthly

Operating Parameters:
• Assist in managing the smooth and efficient reception operation in line with all legal, brand and company policies, standards and procedures
• Assist ensuring adequate resource planning
• Any other reasonable request as required by the business

Essential and Desirable Job Criteria:
• Previous 1 year experience in a hotel reception
• Excellent organisation and personal time management
• Previous experience in delivering and exceeding guest expectations and responding to guest feedback
• Previous experience of team member training, development, motivation and performance management and an advocate of empowerment
• Evidence of problem solving, change management and identifying operational efficiencies
• Excellent interpersonal, communication skills and personal presentation
• Calm, flexible, proactive and tenacious
• IT skills to include PMS and Microsoft Office; preferably previous experience of OnQ.

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post maybe subject to an enhanced DBS check and yearly self-declarations.

Equality and Diversity – must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

Job purpose: To support the housekeeping department to ensure that the needs of the business and guest are met in line with the brand and company standards and legal requirements

Role Competencies:

Planning Timescales:
• To deliver clean linen from the laundry/store to linen stores to the required levels
• To assist with the weekly departmental guest supply stock take and monthly linen stock take

Decision Making:
• To make associated decision within parameters of the role

Impact and Influence:
• Assist other departments wherever necessary and maintain a good working relationship

Skill Level:
• Cleaning of carpets and upholstery
• To ensure the proper usage of chemicals/cleaning supplies, machinery and departmental linen. To have full knowledge and understanding of all the chemical products utilised, their storage and the disposal of all toxic products

Communication:
• To carry out guest requests in a timely manner
• To report any left items in line with the lost property procedure
• To report and follow up on any maintenance defects or issues

Budget Management:
• To ensure waste of products and sundries is kept to a minimum

Lead and Develop:
• N/A for this role
Operating Parameters:
• To ensure the supply of clean linen and guest supplies to the housekeeping stores in line with business demand and the removal of soiled linen and waste from guest bedrooms
• To facilitate the changing of bedroom and bed configurations
• To receive, check and transport housekeeping deliveries within the hotel
• To carry out deep and periodical cleaning of bedrooms and public areas
• To supply clean linen to linen stores and removal of soiled linen and waste from the guest bedrooms and deliver to the laundry department and dispose of the waste in an efficient and timely manner.
• To carry out deep and periodical cleaning within the guest bedrooms and bathrooms to the required standard
• To carry out deep and periodical cleaning within the hotel public areas
• To stock room attendant store areas with the required level of guest supplies and the chemical dispenser
• To clean and maintain the standard within all departmental back of house service areas and stores
• To carry out requests not limited to replacing shower curtains, net curtains, bed making, mattress turns,
• Distribution of guest supplies and operating equipment within the department
• Receiving and checking housekeeping deliveries and transporting them to the appropriate stores
• To carry out any reasonable request required by hotel management and hotel guests. This role may extend to cleaning and finishing guest bedrooms, bathrooms and the public areas to brand standard and washing, drying and finishing bedroom and food and beverage linen as well as guest and staff laundry
• Comply with brand standards, health and safety, fire and control of substances hazardous to health regulations.

Essential and Desirable Job Criteria:
Essential
• Ability to work under pressure
• Verbal communication skills
• Attention to detail
• Ability to work in a team and on own initiative
• Good timekeeping
• Be capable of lifting and moving heavy loads

Desirable
• Knowledge of COSHH

This role will involve long periods of standing and walking together with heavy lifting. Industrial cleaning equipment and chemicals are involved in this job. Full training will be provided. The role will cover a variety of shifts and will involve weekend work

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post maybe subject to an enhanced DBS check and yearly self-declarations.

Equality and Diversity – must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.

Job purpose: We are looking for an experienced AV (IT) technician to set up and operate AV technology for live events.

You will work as part of a small IT & AV Team, you will be responsible to lead the AV function for the entire Stadium MK business. As part of the wider IT team, you may be required to handle IT calls and generally help with day-to-day support queries.

The role will require you to work, home matchdays and events, this could require the need to provide out of hours hands on support to clients.

Essential (E) & Desirable (D) Job Criteria:
To ensure success as an AV technician, you should have a working knowledge of commercial TV, audio and video equipment. E
Good working knowledge of Hybrid meeting techniques and technology. D

Experience of filming techniques D
Excellent troubleshooting skills. E

To demonstrate a keen interest in domestic AV. D
Must be able to demonstrate a proactive approach to day-to-day tasks. E
Must be comfortable to push back where issues of safety or non-compliances arise. E
Know when and what to escalate. E

Role Competencies:

Planning Timescales:
• To be able to support conference & events sales and operations with the promotion and supply of required event equipment.
• To propose changing to AV inventory to support future event needs

Decision Making:
• To be able to problem solve and decide on the best solution to meet customer needs.

Impact & Influence:
• To be able to critique and challenge the brief to ensure the best possible solution is offered.
• Maintaining strong customer relations.

Skill Level:
• Actively research new and developing technologies to continually promote solutions for the business.

Communication:
• To be able to demonstrate a communication style that is applicable at all levels. To be able where required to simplify the AV language so the end user both understands and is comfortable with the solution/explanation.

Budget Management:
• Maintain and manage a small stock of consumables & equipment and ensure they are purchased at the best price.
• Will need to be able to provide solutions with costings to the business for events.

Lead & Develop:
• Develop the AV area to increase reliability and reputation.
• To develop the wider IT teams AV skills to facilitate assisting the AV role in larger events.

Operating Parameters:
• Maintain IPTV systems for the Hotel and public spaces.
• Support clients AV & IT needs in event spaces.
• Support when required first line support calls.
• Provide basic IT support and provide desktop user helpdesk.
• Support matchday/events, AV functions, including IPTV, projectors and sound systems.
• Support jumbo screens and PA operations.
• Meeting with Event Coordinators to discuss audio, lighting, and video requirements.
• Altering venue arrangements according to layout diagrams.
• Laying electrical and sound cables.
• Setting up and installing microphones, lights, video monitors, projectors, speakers, and video cameras.
• Conducting sound, visual, and performance quality checks on AV equipment.
• Inspecting mountings and electrical equipment to ensure they conform to health and safety regulations.
• Where required, operating sound and visual equipment during live events.
• Troubleshooting equipment and ensuring events run smoothly.
• Disassembling audio and visual equipment and packing up after the event.
• Familiarity with computers and IP Networking Systems.
• Excellent troubleshooting skills.
• A keen eye for detail.
• We believe this role has physical elements; this involves lifting equipment with a weight of approx. 10kg.

Safeguarding - We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA) Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post maybe subject to an enhanced DBS check and yearly self-declarations.

Equality & Diversity – must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.