FTC Traffic Manager
London/Leicester
Hybrid
A bit about krow…
krow is a full-service creative communications agency working out of four UK offices. Part of MISSION Group, we collaborate within a network of creative agencies in several locations, worldwide.
Our clients range from big established retailers to smaller challenger brands and charities, giving our team the chance to do good over and above the business bottom line. We make Big Positive Impacts for our Clients that drive commercial growth, with ideas that move people to think, feel and act differently. Behind these ideas is a truly diverse culture, fuelled by passionate, sleeves-rolled up and open-minded thinkers.
It’s a no-brainer but our team are most successful when happy and fulfilled. That’s why we have many initiatives to support their development and wellbeing, including competitive benefits and family-friendly policies. With krow, it’s no egos all the way, everyone has a voice and the chance to make their own impact.
The role
We are currently seeking an experienced Traffic Manager to cover maternity leave. This pivotal role involves managing the planning and scheduling of creative work across our London and Leicester locations, ensuring our teams utilise their time and resources as effectively and efficiently as possible. This is a year long contact and will require you to work a hybrid pattern of three days in the office which will be Tuesday, Wednesday and Thursday, with Monday and Friday being working from home days. You can be based from either our London office (W1) or Leicester office (LE2) but regular travel between the two to meet and understand all of the creative partners you are working with will be necessary.
Key Responsibilities:
• Assign and balance workloads across the creative department to optimise productivity.
• Ensure that projects are delivered on time or ahead of schedule.
• Maintain or improve the agency’s utilisation rate, focusing on maximising billable hours.
• Collaborate with account management to handle new work requests and project assignments.
• Lead weekly workflow catch-ups for both London and Leicester teams.
• Develop schedules for campaigns and projects in partnership with account and project management.
• Communicate with teams to monitor progress and identify potential roadblocks.
• Provide regular updates to creative leadership on workload, resources, and project status.
• Adjust schedules as necessary and effectively communicate changes.
• Manage external communications for Mission Group, coordinating with the CCO and marketing director.
• Ensure briefs are submitted prior to scheduled meetings.
• Liaise with the broader group to secure additional resources when needed.
• Identify and recommend potential improvements for future workflows.
You will be a detail-oriented person with strong organisational abilities and excellent communication and interpersonal skills. You should remain calm under pressure and be capable of multi-tasking effectively. A solution-oriented mindset is essential, with strong problem-solving skills and an openness to change and the adoption of new technologies. Previous experience in an advertising agency is essential, with demonstrable previous experience in creative department workflow management.
In return you will receive…
• 25 days annual leave, plus 8 Bank Holidays
• An additional day off each year for your birthday
• Workplace pension with employer contributions
• Health Cash Plan scheme
• Life Assurance
• Access to the employee benefits platform, ThanksBen, where you can find a range of benefits from store discounts to health and well-being
• Christmas Club to help you save for Christmas
• Interest-free loan for travel season tickets
• Access to our bespoke learning platform, Mission Discovery
• Employee Referral Scheme
• Mission Share Incentive Plan
• Volunteering Days
• Room to Grow career development programme with regular coaching sessions
• Wellbeing support, including:
o Our wellbeing platform, krowkind, with always-on access to tools and initiatives
o Mental health first aiders, in the agency or a call away
o A Smile Squad who organise agency get-togethers and send treats in the post
o 24/7 counselling and advice helpline
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
