Total 3 job vacancies by Tironem Staffing Ltd

We are seeking an expereinced Admin Worker in the WR8 Area to cover maternity cover.

Reporting into the site manager, you will be responsible for the general administrative duties within the site
office to ensure the timely and efficient administration of all customer orders and paperwork.

Job Purpose Work as part of the UKI pricing team, to provide quotes to customers and the network. Assist with getting rates for RFQs and Tenders. Maintain KPI of 24 hours maximum turn around in offering finished quotations to both local and global Network. Work to improve the hit rate and bring additional business on board. Requirements. Air Pricing Experience having worked in a similar role Basic Maths Being creative to look for solutions. Work under pressure Be able to operate as part of a team and individually. Be able to communicate with co-workers to provide and receive direction. Qualities Positive attitude, willingness to learn, easily adaptable to changes.

Working hours Monday - Friday 0830-1730 Min of 6-12 months Acts as customer facing front end to all customer service processes (front office tasks & actions) • Manages ad-hoc & on demand customer engagement • Reviews, accepts and processes customer bookings (in line with station process & digital solutions) • Assisting customers with existing quotation/tariff queries. • Handles customer requests with regard to various topics (engages with additional stakeholders where required) • Takes and handles any customer complaints; providing resolution where possible or delegates tasks to relevant functions whilst retaining overall responsibility until resolution is confirmed (service recovery). • Performs up - and cross-selling on inbound customer calls where appropriate. • Passes on leads to BD (new lanes / business opportunities / increase share of wallet) • First point of contact for customers that require guidance in the initiation of a formal claim against CEVA. • Support BD, Operations and Product as required. • Develop customer relationships and ensure that customer service levels within the station are maintained • Implementation of new business, supporting customers & colleagues, by providing guidance on the various processes that may be applicable using local knowledge. • Proactive communication of required amendments to SOPs/Work instructions. • Generating and distributing customer specific reports in line with agreed requirements & KPI’s.