Total 30 job vacancies by V V Technology Pte. Ltd.

As the General Manager/VP of Operations for the company, you will be fully responsible for the market strategy planning, business development, team management, and operations of the education collaboration business in the Southeast Asian market. You will need to work closely with the senior management team to formulate and implement the company's growth strategy, driving business expansion and increasing market share.

Key Responsibilities:

1. Develop and execute the growth strategy for the Southeast Asian market, collaborating with senior management to determine the company's strategic direction and business objectives.
2. Lead business development efforts in the Southeast Asian market, acquiring new clients and building and maintaining long-term client relationships.
3. Oversee the operations team, including sales, marketing, and customer service departments, to ensure efficient operations and achievement of business goals.
4. Manage budgeting and resource allocation to ensure operational efficiency and cost control.
5. Analyse market trends and competitor dynamics to provide data-driven insights and recommendations for strategic decision-making.
6. Collaborate closely with other departments to advance product development, marketing, and customer service initiatives.
7. Establish and maintain strong relationships with government agencies, partners, and industry stakeholders to enhance the company’s visibility and influence.

Requirements

1. Bachelor's degree or above, with over 8 years of experience in the enterprise services industry; candidates with a background in the education collaboration sector are preferred.
2. Familiar with the enterprise services industry, with extensive experience in business development and client management.
3. Demonstrated exceptional leadership and team management experience, with the ability to effectively motivate and manage teams to achieve business objectives.
4. Strong market insight and strategic vision, with the ability to adapt quickly to market changes and make decisions.
5. Excellent communication and coordination skills, capable of effective communication and collaboration across different levels.
6. Strong commercial acumen and data analysis skills, able to make accurate business decisions based on market data.
7. High sense of responsibility and execution capability, with the ability to work under pressure and maintain high performance in demanding environments.
8. Proficient in English and Mandarin to liaise with Chinese associates.

· Design and implement sales strategies suitable for the Southeast Asian markets based on the company's strategic positioning and development plans, provide professional advice to management on market positioning, product strategy, and business models.

· Build and manage the sales team, set annual, quarterly, and monthly performance targets, provide sales training and guidance to team members and relevant departments, and lead the team to achieve the company's overall sales goals.

· Regularly track the sales team's performance, analyse sales data, identify trends and issues affecting performance; prepare performance reports, update management on sales progress, and offer improvement suggestions.

· Establish and refine the company's sales management systems and processes, building the initial sales framework and operational mechanisms.

· Conduct regular market research, analyse industry trends, competitor activities, and changes in customer needs to support sales strategy with data.

· Develop and maintain diversified sales channels, increase market coverage of products; introduce sales management tools, analyse sales data, monitor the effectiveness of sales activities, and optimize sales processes.

· Maintain a database of potential clients, follow up regularly, and facilitate customer conversion.

Requirements

· 8-10 years of sales management experience in the SaaS software, IT, or internet industry, with at least 3 years in a managerial role.

· Familiar with Southeast Asian markets, with a preference for experience in building teams from the ground up in a startup environment.

· Bachelor's degree or higher, with a preference for majors in marketing, business management, or related fields.

· Proficient in using mainstream CRM software (e.g., Salesforce), with strong data analysis, strategy development, and execution skills, and adept at using data to support decision-making.

· Strong team leadership and project management experience, capable of working efficiently in a fast-paced environment.

· Excellent communication skills in both Chinese and English to liaise with China associates.

· Responsible for achieving the stipulated sales target set by company.

· Formulate offline sales strategy, develop, and organize the implementation of a comprehensive sales plan, lead the team to translate the plan into sales results.

· Actively seek out new sales opportunities by identifying and targeting potential customers in the enterprise software market, with a preference for those needing local HR and Office Automation (OA) systems solution.

· Stay informed about software industry trends, competitive services, and market conditions.

· Create and deliver persuasive sales presentations and proposals to potential customers.

· Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction.

Job Requirements:

· Degree or above in Marketing, Business Administration or related

· Preferred qualifications include 5 years or more of B2B software sales experience, with a proven track record of meeting or surpassing sales targets. Prior sales experience in the HR and OA office software industry is desirable.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Must maintain high professional and technical knowledge standard.

· Fluency in English and Chinese to interactions with Mandarin-speaking clients or staff at the China branch.

HR Functions

• Collects, consolidates and prepares all local, regional and corporate HR reports and other reports for HR planning.
• Work in collaboration with business and regional HR team to identify training needs, recommends, develop and delivers appropriate management trainings.
• Review and improve the compensation policy to the specific situations of each company and market (e.g., Drives incentive schemes and improves existing).
• Monitor business process and secure the optimization of team’s resources and support the improvement of HR processes efficiency.
• Conduct salary surveys and benchmarks competitiveness of compensation and benefits in the region, develop and review salary structure.
• Provides guidance, timeline and coordinates the roll-out of Annual Performance Review exercise.
• Accountable for all HR policies and procedures, ensuring that the policies & procedures are designed, reviewed, monitored and implemented successfully.
• Provide consultation and advice to management on HR issues.
• Responsible to drive the development and implementation of the HR Business Partnering in alignment with organization’s needs.
• Works with managers to monitor and manage employee relations issues.
• Collects employee opinions and acts as bridge of communication between management and employees.
• Support HR team executes company activities such as team building activities, in house bonding projects.

Talent Acquisition

• Develop, implement, maintain strategies and processes to meet current and future business hiring needs, ensuring a positive experience for both internal and external candidates and stakeholders.
• Deliver key talent acquisition programs and initiatives in the region.
• Identify areas of opportunity and continuous improvement with a focus on experience and efficiency.
• Ensuring recruitment adheres to employment laws and regulations.
• Recruit talent and succession external pipelines for business-critical positions.
• Align with corporate talent acquisition on global frameworks, processes and tools.
• Coach hiring managers on the recruiting process, interview techniques, and selection criteria. Ensure managers have the tools needed to select the most qualified candidate.
• Be a subject matter expert for Talent Acquisition team in terms of sourcing channels, special job media campaigns, advanced search capabilities, pipelines.
• Work collaboratively across HR teams to achieve high synergy in talent attraction and cultivation efforts.
• Enable process enhancements to create positive experience for candidates.
• Oversee team responsible for delivery against company’s staffing goals, from identification of talent, to attracting candidates, assessment, and onboarding.

Requirements

• 10+ years of relevant experience, with at least 5 years HR experience in management level, preferably in internet / ecommerce industry
• Hands-on experience on HR operations and management in Southeast Asia countries.
• Excellent written and verbal communication skills in both English and Mandarin to liaise with Chinese associate
• Working and practical knowledge of multiple human resource disciplines including talent acquisition, compensation practices, organizational design, performance management, employment laws, employee relations and diversity etc.
• Being highly familiar with the end-to-end recruitment process and have a good understanding of market insights and recruitment trends.
• Strong organizational skills and the ability to use independent judgment in prioritizing tasks, demonstrates the ability to solve difficult problems with effective solutions

The HR BPO Executive is responsible for supporting the delivery of outsourced HR services to clients, ensuring that HR processes like payroll, recruitment, benefits administration, and compliance are efficiently managed. This role requires strong attention to detail and a deep understanding of HR practices in Singapore, ensuring that services meet statutory requirements and client expectations. The HR BPO Executive will work closely with BPO team and clients to maintain high levels of service delivery.

Responsibilities:

Payroll Management

- Process monthly payroll for clients, ensuring accurate and timely salary disbursements, CPF contributions, income tax filings (IR8A/IR21), and other statutory submissions.

- Ensure payroll records are compliant with the Ministry of Manpower (MOM) and other local regulatory bodies.

- Handle payroll queries from clients and employees, providing accurate and timely responses.

Recruitment Support

- Assist in managing outsourced recruitment processes, including job postings, candidate sourcing, interview scheduling and interviewing, as well as coordination.

- Ensure all recruitment processes are aligned with local employment regulations, including proper documentation for new hires.

Employee Benefits Administration

- Manage employee benefits processing, such as leave applications, medical claims, and insurance enrolment, ensuring all transactions adhere to client policies.

- Handle employee benefit queries from clients and employees.

HR Compliance & Data Management

- Ensure client compliance with local labour laws, including MOM regulations, Fair Consideration Framework (FCF), and Employment Act.

- Maintain accurate and updated employee records in compliance with the Personal Data Protection Act (PDPA).

- Support clients in the preparation of statutory reports and audits.

Client Support & Service Delivery

- Serve as the first point of contact for client queries related to HR processes, providing prompt and professional assistance.

- Work closely with the Management Team to ensure service delivery aligns with client expectations and service level agreements (SLAs).

- Assist with onboarding new clients, ensuring a smooth transition into outsourced HR services.

Process Improvement & Technology Utilization

- Identify opportunities to streamline HR processes and improve efficiency using HR software systems.

- Support the implementation of new HR tools and systems for clients, providing training and ongoing support.

Requirements:

- Diploma or Bachelor’s degree in Human Resources, Business Administration, or a related field.

- At least 2-3 years of experience in HR operations, payroll, or HR outsourcing, with a focus on Singapore labor laws and regulations.

- Experience in managing payroll via HR systems is highly desirable.

- CEI certified preferred

Skills and Attributes:

- Strong attention to detail, with the ability to manage multiple tasks in a fast-paced environment.

- Discretion in handling sensitive information.

- Proficient in English and Chinese to liaise with Chinese associates.

- Customer-focused with strong problem-solving skills.

- Ability to work independently and as part of a team, with a high degree of accountability.

- Proactive, with the ability to manage time and prioritize effectively.

· Assist Chairman in manage daily operations of the Board of Directors, including organize meetings, convey information, etc.

· Track best practices in corporate governance within the industry and provide optimization suggestions to Chairman.

· Participate in discussions and implementation of the company's development strategy and major decisions, offer decision-making support to Chairman.

· Closely monitor regulations related to corporate governance, ensure company's governance mechanisms comply with regulatory requirements.

· Assist Chairman in handle governance matters related to the company's daily operations.

· Responsible in building of assistant office team.

· Maintain good communication with management and the Board of Directors, promote the effective implementation of corporate governance tasks.

Requirements:

· Over 5 years of experience in management or board secretary roles within the internet industry, IT, or SaaS software companies.

· Familiar with regulations related to corporate governance for publicly listed companies, with a deep understanding of governance mechanisms and best practices.

· Excellent communication and coordination skills, adept at handling complex corporate governance issues.

· Strong independent thinking and analytical abilities, capable of providing strategic advice to the company.

· Highly responsible, with strong professional ethics and a spirit of teamwork.

HR Functions

• Collects, consolidates and prepares all local, regional and corporate HR reports and other reports for HR planning.
• Work in collaboration with business and regional HR team to identify training needs, recommends, develop and delivers appropriate management trainings.
• Review and improve the compensation policy to the specific situations of each company and market (e.g., Drives incentive schemes and improves existing).
• Monitor business process and secure the optimization of team’s resources and support the improvement of HR processes efficiency.
• Conduct salary surveys and benchmarks competitiveness of compensation and benefits in the region, develop and review salary structure.
• Provides guidance, timeline and coordinates the roll-out of Annual Performance Review exercise.
• Accountable for all HR policies and procedures, ensuring that the policies & procedures are designed, reviewed, monitored and implemented successfully.
• Provide consultation and advice to management on HR issues.
• Responsible to drive the development and implementation of the HR Business Partnering in alignment with organization’s needs.
• Works with managers to monitor and manage employee relations issues.
• Collects employee opinions and acts as bridge of communication between management and employees.
• Support HR team executes company activities such as team building activities, in house bonding projects.

Talent Acquisition

• Develop, implement, maintain strategies and processes to meet current and future business hiring needs, ensuring a positive experience for both internal and external candidates and stakeholders.
• Deliver key talent acquisition programs and initiatives in the region.
• Identify areas of opportunity and continuous improvement with a focus on experience and efficiency.
• Ensuring recruitment adheres to employment laws and regulations.
• Recruit talent and succession external pipelines for business-critical positions.
• Align with corporate talent acquisition on global frameworks, processes and tools.
• Coach hiring managers on the recruiting process, interview techniques, and selection criteria. Ensure managers have the tools needed to select the most qualified candidate.
• Be a subject matter expert for Talent Acquisition team in terms of sourcing channels, special job media campaigns, advanced search capabilities, pipelines.
• Work collaboratively across HR teams to achieve high synergy in talent attraction and cultivation efforts.
• Enable process enhancements to create positive experience for candidates.
• Oversee team responsible for delivery against company’s staffing goals, from identification of talent, to attracting candidates, assessment, and onboarding.

Requirements

• 10+ years of relevant experience, with at least 5 years HR experience in management level, preferably in internet / ecommerce industry
• Hands-on experience on HR operations and management in Southeast Asia countries.
• Excellent written and verbal communication skills in both English and Mandarin to liaise with Chinese associate
• Working and practical knowledge of multiple human resource disciplines including talent acquisition, compensation practices, organizational design, performance management, employment laws, employee relations and diversity etc.
• Being highly familiar with the end-to-end recruitment process and have a good understanding of market insights and recruitment trends.
• Strong organizational skills and the ability to use independent judgment in prioritizing tasks, demonstrates the ability to solve difficult problems with effective solutions

· Design and implement sales strategies suitable for the Southeast Asian markets based on the company's strategic positioning and development plans, provide professional advice to management on market positioning, product strategy, and business models.

· Build and manage the sales team, set annual, quarterly, and monthly performance targets, provide sales training and guidance to team members and relevant departments, and lead the team to achieve the company's overall sales goals.

· Regularly track the sales team's performance, analyse sales data, identify trends and issues affecting performance; prepare performance reports, update management on sales progress, and offer improvement suggestions.

· Establish and refine the company's sales management systems and processes, building the initial sales framework and operational mechanisms.

· Conduct regular market research, analyse industry trends, competitor activities, and changes in customer needs to support sales strategy with data.

· Develop and maintain diversified sales channels, increase market coverage of products; introduce sales management tools, analyse sales data, monitor the effectiveness of sales activities, and optimize sales processes.

· Maintain a database of potential clients, follow up regularly, and facilitate customer conversion.

Requirements

· 8-10 years of sales management experience in the SaaS software, IT, or internet industry, with at least 3 years in a managerial role.

· Familiar with Southeast Asian markets, with a preference for experience in building teams from the ground up in a startup environment.

· Bachelor's degree or higher, with a preference for majors in marketing, business management, or related fields.

· Proficient in using mainstream CRM software (e.g., Salesforce), with strong data analysis, strategy development, and execution skills, and adept at using data to support decision-making.

· Strong team leadership and project management experience, capable of working efficiently in a fast-paced environment.

· Excellent communication skills in both Chinese and English to liaise with China associates.

· Responsible for achieving the stipulated sales target set by company.

· Formulate offline sales strategy, develop, and organize the implementation of a comprehensive sales plan, lead the team to translate the plan into sales results.

· Actively seek out new sales opportunities by identifying and targeting potential customers in the enterprise software market, with a preference for those needing local HR and Office Automation (OA) systems solution.

· Stay informed about software industry trends, competitive services, and market conditions.

· Create and deliver persuasive sales presentations and proposals to potential customers.

· Build and maintain strong relationships with existing/new clients to understand their evolving needs, address concerns, and ensure client satisfaction.

Job Requirements:

· Degree or above in Marketing, Business Administration or related

· Preferred qualifications include 5 years or more of B2B software sales experience, with a proven track record of meeting or surpassing sales targets. Prior sales experience in the HR and OA office software industry is desirable.

· Excellent communication and interpersonal skills.

· Ability to work independently and as part of a team.

· Must maintain high professional and technical knowledge standard.

· Fluency in English and Chinese to interactions with Mandarin-speaking clients or staff at the China branch.

· Design, execute, and continuously optimize customer success strategies for the company in Southeast Asia to ensure customer satisfaction and retention meet the expected goals.

· Responsible for building and managing the customer success team.

· Develop and implement customer training plans to help customers better understand and use the products, thereby enhancing customer satisfaction and product stickiness.

· Conduct in-depth analysis of customers' business needs and feedback to provide customized solutions that ensure customers maximize the utilization of product features.

· Regularly monitor customer usage and satisfaction, evaluate the effectiveness of customer success strategies through data analysis, and provide relevant reports to management.

· Collaborate closely with the product development and sales teams to gather customer needs, provide suggestions for product iterations, resolve customer issues, and continuously improve products and services.

· Establish and maintain long-term customer relationships through regular follow-ups and communication to enhance customer loyalty.

· Analyse customer usage data, identify renewal and expansion opportunities, drive value-added services and product upgrades, and increase the customer lifetime value.

Requirements:

· 8-10 years of experience in customer success management or customer support in the SaaS software/IT/internet industry, with at least 3 years in a managerial position.

· Familiar with Southeast Asia markets; experience in building teams from scratch in a startup environment is a plus.

· Bachelor’s degree or above, preferably in marketing, business management, information technology, or a related field.

· Experience in SaaS product customer success management, with an understanding of SaaS customer needs and service models.

· Excellent team building and management skills, with strong communication, coordination, and leadership abilities.

· Fluent in Chinese and English to liaise with China associates.

Job Summary

The HR BPO Executive is responsible for supporting the delivery of outsourced HR services to clients, ensuring that HR processes like payroll, recruitment, benefits administration, and compliance are efficiently managed. This role requires strong attention to detail and a deep understanding of HR practices in Singapore, ensuring that services meet statutory requirements and client expectations. The HR BPO Executive will work closely with BPO team and clients to maintain high levels of service delivery.

Responsibilities:

Payroll Management

- Process monthly payroll for clients, ensuring accurate and timely salary disbursements, CPF contributions, income tax filings (IR8A/IR21), and other statutory submissions.

- Ensure payroll records are compliant with the Ministry of Manpower (MOM) and other local regulatory bodies.

- Handle payroll queries from clients and employees, providing accurate and timely responses.

Recruitment Support

- Assist in managing outsourced recruitment processes, including job postings, candidate sourcing, interview scheduling and interviewing, as well as coordination.

- Ensure all recruitment processes are aligned with local employment regulations, including proper documentation for new hires.

Employee Benefits Administration

- Manage employee benefits processing, such as leave applications, medical claims, and insurance enrolment, ensuring all transactions adhere to client policies.

- Handle employee benefit queries from clients and employees.

HR Compliance & Data Management

- Ensure client compliance with local labour laws, including MOM regulations, Fair Consideration Framework (FCF), and Employment Act.

- Maintain accurate and updated employee records in compliance with the Personal Data Protection Act (PDPA).

- Support clients in the preparation of statutory reports and audits.

Client Support & Service Delivery

- Serve as the first point of contact for client queries related to HR processes, providing prompt and professional assistance.

- Work closely with the Management Team to ensure service delivery aligns with client expectations and service level agreements (SLAs).

- Assist with onboarding new clients, ensuring a smooth transition into outsourced HR services.

Process Improvement & Technology Utilization

- Identify opportunities to streamline HR processes and improve efficiency using HR software systems.

- Support the implementation of new HR tools and systems for clients, providing training and ongoing support.

Requirements:

- Diploma or Bachelor’s degree in Human Resources, Business Administration, or a related field.

- At least 2-3 years of experience in HR operations, payroll, or HR outsourcing, with a focus on Singapore labor laws and regulations.

- Experience in managing payroll via HR systems is highly desirable.

- CEI certified preferred

Skills and Attributes:

- Strong attention to detail, with the ability to manage multiple tasks in a fast-paced environment.

- Discretion in handling sensitive information.

- Proficient bilingual and excellent communication skills, both verbal and written, with the ability to interact professionally with clients and colleagues.

- Customer-focused with strong problem-solving skills.

- Ability to work independently and as part of a team, with a high degree of accountability.

- Proactive, with the ability to manage time and prioritize effectively.

· Assist Chairman in manage daily operations of the Board of Directors, including organize meetings, convey information, etc.

· Track best practices in corporate governance within the industry and provide optimization suggestions to Chairman.

· Participate in discussions and implementation of the company's development strategy and major decisions, offer decision-making support to Chairman.

· Closely monitor regulations related to corporate governance, ensure company's governance mechanisms comply with regulatory requirements.

· Assist Chairman in handle governance matters related to the company's daily operations.

· Responsible in building of assistant office team.

· Maintain good communication with management and the Board of Directors, promote the effective implementation of corporate governance tasks.

Requirements:

· Over 5 years of experience in management or board secretary roles within the internet industry, IT, or SaaS software companies.

· Familiar with regulations related to corporate governance for publicly listed companies, with a deep understanding of governance mechanisms and best practices.

· Excellent communication and coordination skills, adept at handling complex corporate governance issues.

· Strong independent thinking and analytical abilities, capable of providing strategic advice to the company.

· Highly responsible, with strong professional ethics and a spirit of teamwork.

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Requirements

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.

· Fluent in both English and Chinese to communicate with Chinese associate.

• Organize board meetings/management meetings/business reports and other meetings, ensure Chairman's meeting instructions are effectively implemented.
• Assist Chairman in the review of the company's strategic planning/business objectives/business plans/investment and financing projects, put forward constructive comments and suggestions, track the implementation process and results.
• According to the company's development strategies, formulated implementation plans, organize and coordinate internal and external resources, promote the project in an orderly manner.
• Master the overall business information and organizational status of the company, provide timely and effective reference information for Chairman to make various decisions.
• Collect and sort out macro policies, regulatory changes and industry information related to the company's development for Chairman's reference, put forward constructive comments and suggestions, work with Chairman and strategy center to formulate and implement strategic plans.
• Assist Chairman in various public relations and business activities, deal with external matters related to the Company under the authority of Chairman.
• Drafting and reviewing major information disclosure and public reports about the company and Chairman.
• Other work within the scope of responsibilities.

Requirement

• Bachelor’s degree and above, major in statistics, marketing, business analysis.
• More than 10 years of corporate strategy development or business analysis work experiences, preferred experience in startup company.
• More than 3 years of team management experiences.
• Internet/mobile Internet/e-commerce/new media industry or Tech Start-up related work experiences.
• Have advanced enterprise management concept and strategy formulation ability.
• Be able to find the problems in the business and promote the solution of problems.
• Have user thinking, pay attention to user experience and customer feeling.
• Follow the company's value-oriented principle, in line with the company's corporate culture values.
• Fluent in English and Chinese to deal with China’s associates.

· Design, execute, and continuously optimize company's Southeast Asia after-sales service operation strategy to ensure customer satisfaction and retention rates meet targets.

· Lead and manage after-sales operations team, including functions such as customer support, technical support, and customer success.

· Develop and maintain efficient customer support processes and standard operating procedures to ensure timely resolution and proper handling of customer issues.

· Develop and implement customer training plans to help customers in better understand and use of products, enhance customer satisfaction and product stickiness.

· Coordinate cross-departmental collaboration, closely collaborating with sales and product development teams to address customer issues and continuously improve products and services.

· Analyse customer feedback and data, identify problems and marketing opportunities, propose improvement suggestions and optimization plans.

· Manage the performance and resources of the after-sales operations team to ensure efficient operation and achievement of operational goals.

· Regularly report after-sales service operation status and customer feedback to the management, provide improvement suggestions and strategic planning.

Job Requirements:

· Bachelor's degree or above from a domestic university ranked 211 or above, or overseas institutions ranked in the top 200 by QS.

· Over 10 years of experience in relevant field, including after-sales service or customer success in overseas market of SaaS products.

· Excellent bilingual communication skills, fluent in both Chinese and English, capable of effectively communicating and resolving cross-cultural communication issues.

· Strong customer-oriented thinking and problem-solving abilities, capable of respond quickly to customer needs and providing high-quality solutions.

· Outstanding leadership and team management skills, able to motivate and guide teams to achieve performance goals effectively.

· Excellent analytical and problem-solving skills, capable of independent thinking and quickly addressing various challenges.

· Good resilience and teamwork spirit, able to maintain high efficiency and quality performance in a fast-paced and changing work environment.

· Strong business insights and market sensitivity, able to grasp market trends and customer needs, and provide effective suggestions for the company's business development.