Salary
- £26,712.00Contract
- PermanentHours
- Full Time 40 hours per week Monday
- Friday
Are you looking for a rewarding and challenging administrative position? We are currently seeking a highly motivated and detail-oriented Senior Case Administrator to join our Offender Management Unit (OMU) team.
Key Purpose
This role acts as a Senior Case Administrator reporting direct to the Hub Manager. The role involves the checking and compilation of various mandated processes within the OMU department.
The job holder will hold responsibility for checking and ensuring compliance with Sentence Calculation in line with the Policy/framework.
This is a non-operational job with no line management responsibilities. As per within the Policy/framework around sentence calculations, the decision made is to ensure there are further assurances in place for the checking and compliance of sentence calculations.
Structure & Reporting Relationship
Under the organisational structure the OMU function comes under the Assistant Director of Reducing Reoffending and the Assistant Director of Head of Offender Management Services.
As the Senior Case Administrator you will report directly to the OMU Hub Manager and will be responsible for checking and ensuring compliance with Sentence Calculation and other Policy Frameworks, such as HDC.
Key Accountabilities
- Complete 2 day checks (or be working towards this)
- Ensure completion of mandatory daily task list for the Admin team. Ensure all release and associated paperwork has been completed by the team.
- Delegation of tasks where appropriate.
- Correspond with relevant stakeholders and agencies to ensure that they are aware of information and that it is adequately shared e.g. liaison with PPCS case managers, communication with Policy advisors.
- Act as specialist administrator and continue to develop skills and understanding of all processes. Lead on the assimilation of new processes or policy within the function.
- To assist with planning and delivery of training/resources within the dept.
- In conjunction with the Hub Manager to review new and existing process and provide specialist advice and consultation to Head of Department for and during discussions about new process and planning decisions.
- Report any trends and developing solutions for presentation to the Hub Manager.
- As senior administrator, work to deliver innovation and change.
- Ad hoc roles and responsibilities as required.
As the department evolves and further develops, some of these responsibilities may change.
Essential Qualification
Sentence Calculation trained at an Advanced level
Experience/knowledge in Custody work
Have worked within the specific custodial environment for 6months+
Confident in fulfilling the role
What we offer
- Pension up to – 6%
- Employee Assistance Programme
- Serco Benefits package
- discounts include cinema, merlin entertainment and online shopping discounts, discounts on mobile phone plans, and leisure centre memberships
- A safe and supportive culture
- Chance to contribute to innovation in public services
- A company passionate about diversity and inclusion
Why Serco
A place you can make an impact
- The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives.
A place you can count on
- Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
A place for you
- We are a motivated team who will encourage you and help you to succeed within a supportive and safe culture.
About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
