.
Team Leader – Restart
Birmingham City Centre
Full Time, Permanent
Competitive Salary + Benefits

Serco are currently recruiting for a Team Leader to join our team in Birmingham City Centre. The main purpose of the role is to manage, motivate and lead a small team of Participant Progression Job Coaches within Serco’s Restart Scheme delivery sites, under the guidance and supervision of the Operations Manager. Supporting the team to deliver consistently on their primary objectives; understanding the Participant and planning effectively to provide targeted support, delivering against their action plan to progress the Participant towards work, and supporting Participants into work. Nurturing and developing a team to create a culture of high performance, exceptional quality of service and high levels of compliance, optimising delivery across their sub-team of Job Coaches.

The Team Leader (Participant Progression) will be responsible for the effective performance management of the Job Coaches reporting directly to them. This includes ensuring that all actions are taken to deliver the required KPIs and Customer Service Standards as well as completing effective performance reviews with Participant Engagement Job Coaches, setting appropriate actions and assessing performance against all personal success measures.

Key Accountabilities


-
Lead and manage successful delivery of key Performance Indicators, SLA’s & Customer Service Standards by their assigned Participant Progression Job Coaches.

-
Lead a small team, setting and meeting challenging targets and providing effective performance management, including the proactive management of under-performance.

-
Support the Operations Manager with the development and continuous improvement of their delivery site.

-
Ensure compliance with contractual requirements across their team.

-
Promote development and training across their team, and address capability gaps to increase the overall performance of the team.

-
Understand system-generated reports and interpret contract performance data to ensure team effectiveness.

-
Identify and report on risks and issues as appropriate, supporting the Operations Manager with the resolution of operational and performance issues as they arise.

-
Encourage team members to commit to a practice of continuous improvement and the sharing of best practice among the Serco network.

-
Assist with the recruitment, onboarding and ongoing development of new Job Coaches.

-
Build effective and productive collaborative relationships with the wider Restart team based on three key factors for success: mutual trust and understanding, openness and excellent communications, and a joint approach to managing delivery.

-
Support the CPA with attendance at, and input to, the DWP’s Contract Performance Reviews.

-
Act as the first point of resolution within Serco’s complaints handling protocols, listening to participants’ complaints and identifying and facilitating solutions, or further escalating unresolved issues.

-
Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.




What I need to do the role?


-
Evidence of leadership & people management experience, ideally gained within the employability sector.

-
Qualified to NVQ Level 3 (or equivalent qualification or experience).

-
Demonstrable experience of employability programmes and operations.

-
High level of personal organisation and time management skills.

-
Experience of understanding and using management information to drive performance.

-
Experience of carrying out effective performance and development reviews.

-
Experience of recruiting and onboarding staff desirable.

-
Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour).

-
Proven ability to build collaborative internal and external relationships.

-
Computer literate (MS Word, Outlook, Excel, PowerPoint).




-
The role is office based and may require travel between sites from time to time.

-
Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check.



What we offer


-
Up to 6% contributory pension scheme

-
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more

-
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts

-
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 

-
Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

-
Interesting and enjoyable work

-
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

-
Up to 25 days annual leave plus bank holidays



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Branch Manager - Facilities Management / Maintenance Recruitment - Birmingham

Are you looking for the next step in your recruitment career?

Are you excited by the opportunity to build and grow your own office / branch?

Are you looking to join an expanding company where you have no limit to your progression or growth

CBW Staffing Solutions are looking for a Branch Manager to join our expanding organisation. We're looking for people who pride themselves in delivering exceptional service to clients and candidates while maintaining their commercial edge, with a proven desire to forge new client relationships and recognise their successes. Due to our growth plans for 2024/25, we are looking to invest in New office in Birmingham where this person will start and grow their own team and have full autonomy over themselves and their team. We are a national provider of Facilities and trades staff on a temp and permanent basis but are looking to start an office in the Midlands to cover the region that has huge potential. We currently have a Scotland office and a London based office but are crying out for someone to come on board to own the Midlands Facilities management recruitment industry.

Key Responsibilities:

• Oversee the daily operations of the Birmingham branch, ensuring high levels of performance and efficiency.
• Recruitment of Internal Staff in order to grow the team and Branch
• Lead, mentor, and develop recruitment consultants, helping them to achieve their targets and career goals.
• Develop and implement effective recruitment strategies to attract top talent within the facilities management / construction industry.
• Manage client relationships, ensuring excellent service delivery and customer satisfaction.
• Monitor and analyse branch performance, identifying areas for improvement and implementing solutions.
• Achieve personal and team financial targets, contributing to the overall success of the business.

Requirements:

• Proven experience in a recruitment management role, ideally within the facilities management / construction sector.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A results-driven mindset with a track record of achieving and exceeding targets.
• Ability to build and maintain strong client relationships.
• Proficient in using recruitment software and other relevant tools.
• The ability to attract and identify talent
• We would be open to hearing from individuals who already have established teams who may be disillusioned or need a new challenge.

Why Join Us?

• Competitive salary, Negotiable depending on experience.
• Attractive bonus and commission plans to reward your success.
• Generous holiday allowance including 25 days holiday plus 8 bank holidays.
• Birthday off as an extra days holiday
• Excellent progression opportunities to advance your career within the company.
• The ability to stamp your own mark on a growing business

If you are a motivated and ambitious recruitment professional with a passion for the construction industry and more importantly Facilities Management and trades, we would love to hear from you.

If you would like to know more about this role prior to application, please contact Dan Barber at CBW Staffing Solutions.

You can check us out on www.Cbwstaffingsolutions.com

Position Overview:

40 hours per week

The National Compliance Manager will play a pivotal role in ensuring operational excellence and compliance across a high-profile manned guarding contract within the UK. This role requires a detail-oriented, proactive individual to manage and oversee all aspects of operational compliance, auditing, and regulatory adherence in conjunction with the Head of Security and National Operations teams. The successful candidate will be responsible for conducting audits, managing compliance processes, reporting to key stakeholders, and ensuring that service level agreements (SLAs) are consistently met.



-Key ResponsibilitiesWeekly Fault Report Ownership & Compliance- Ensure that all fault reports from security equipment, systems, and operations are completed, submitted, and addressed within the weekly timeframe.- Follow up with the relevant teams to ensure faults are resolved in a timely manner, minimizing any potential impact on service delivery.Workplace System Compliance- Oversee the daily shift reconciliation process, ensuring accuracy in shift attendance, handovers, and reporting.- Ensure that any discrepancies in staffing or attendance are addressed immediately, maintaining accountability and compliance with staffing requirements.- Responsible for the day to day WorkPlace + review to ensure the following is managed:•Scheduling of all sites 7 days in advance•Daily Rec's completed across each site by 10.30•Financial compliance across WP+ ensuring the contract rates match the system•Training shifts managed and coded on the system correctly to ensure they present correctly for profit and loss reviews•Trained Mitie employees for each site are added or removed from the WP+ system•Each site has Assignment Instructions & Risk Assessments uploaded to WP+•Site visits are captured on WP+•Pay Queries are processed weekly on WP+



-Monthly Security Audits (UK-Wide)- Conduct thorough monthly security audits at all locations across the UK to ensure all operations meet the required security and safety standards.- Identify areas for improvement during audits and work with location managers/supervisors to implement corrective actions, following up until all issues are resolved.Emergency Response Audits- Partner with the Mitie Emergency Response management team to conduct monthly emergency response audits.- Ensure that any issues or actions identified are tracked and closed out promptly, maintaining preparedness for emergency situations

-Headcount & Establishment Spreadsheet Management- Maintain a comprehensive and accurate establishment spreadsheet detailing staffing levels across all sites.- Regularly update and inform the Head of Security on current headcount, vacancies, and recruitment progress to ensure full compliance with staffing requirements. Pay Query Compliance- Ensure all payroll queries are addressed in a timely and compliant manner, working closely with the HR and payroll teams to rectify any discrepancies or delays. Training Compliance (Mandatory & Site-Specific)- Ensure all security personnel receive the necessary training, including both mandatory and site-specific requirements, in a timely manner.- Track training completion rates and follow up with site managers to ensure compliance across the contract. Service Level Agreement (SLA) Completion & Follow-Up- Ensure compliance with all agreed SLAs across the contract and follow up on any action items that arise from SLA reviews with the client or internal teams.HR Support & Investigations- Provide support in HR matters, including investigations, disciplinaries, and grievance procedures, ensuring that all processes are handled in line with company policy and legal requirements.Resource Level Compliance- Collaborate with the National Operations Manager to ensure adequate resource levels across all sites, managing recruitment, rostering, and staff deployment to meet contractual obligations. Equipment Compliance Across Locations- Ensure all equipment (e.g., radios, CCTV systems, vehicles, uniforms) is compliant with operational and safety standards.- Conduct regular checks to ensure equipment is maintained, functional, and replaced when necessary.Corrigo Compliance- Ensure all work orders and maintenance requests within the Corrigo system are addressed, updated, and completed in accordance with compliance standards. Purchase Order (PO) Compliance- Oversee the approval and tracking of purchase orders to ensure that all financial procedures are followed and purchases align with company policies.Basic Administrative Tasks- Complete routine administrative duties such as document control, meeting scheduling, and reporting to ensure smooth operational workflows.KPI Reporting & Compliance- Ensure Key Performance Indicators (KPIs) are compiled, reviewed, and submitted on a monthly basis across all UK sites, providing insights into operational efficiency and areas for improvement.16. Merlin Reporting Compliance- Manage and maintain compliance with the Merlin reporting system, ensuring all incidents and operational updates are logged and reported in a timely and accurate manner.- Responsible for the management and control of Merlin across the National portfolio which will include:•DOB usage•Incident reporting•AI & RA client uploads•Patrolling system set up and usage•Merlin development for the contractRemote Monitoring & Mobile Response Service Compliance- Oversee compliance with remote monitoring and mobile response services, ensuring they are operational and meet agreed service levels.Project Work- Lead or contribute to special projects as directed by the Head of Security, ensuring all objectives are met within agreed timelines.Monthly Highlight Reporting- Produce comprehensive monthly highlight reports to inform stakeholders on performance, compliance, and key issues across the contract.Leaver Check Compliance- Ensure proper offboarding procedures for departing employees, including security clearance and equipment return, to maintain operational integrity.Driver Compliance Using Dash Cam Software- Monitor driver behaviour and compliance using dash cam software, ensuring all drivers adhere to road safety and operational protocols.Operational Meeting Preparation & Participation- Attend regular operations meetings, preparing content and updates on compliance, audits, and performance for discussion with the management team.Uniform Compliance- Ensure all security personnel are compliant with uniform standards, including appearance, functionality, and branding, and take corrective actions as needed.Weekly Accountable Person Reports- Ensure weekly Accountable Person Reports are completed and submitted to the appropriate personnel as stipulated by the Head of Security.Intouch App Compliance- Ensure employees are utlising the Intouch app for book on/off & check call compliance



Skills and Experience Required- Proven Experience in Compliance Management: At least 3+ years of experience in a compliance, auditing, or operations management role, preferably within the security or facilities management industry.- Strong Analytical and Auditing Skills: Ability to conduct detailed audits, identify areas for improvement, and drive resolutions.- Knowledge of Security Regulations and Best Practices: Comprehensive understanding of UK security regulations, health & safety, and operational standards.- Excellent Communication and Reporting Skills: Ability to produce high-quality reports, communicate audit results, and present compliance findings to senior management and clients.- Leadership & Team Management: Experience leading cross-functional teams, collaborating with operations and HR to ensure compliance and maintain high performance standards.- Attention to Detail: Ability to manage multiple compliance areas simultaneously, ensuring that no aspect is overlooked.- Proficiency in Compliance Software and Tools: Familiarity with tools such as Corrigo, dash cam software, payroll systems, and KPI reporting tools.- Ability to Travel: Willingness to travel to multiple locations across the UK to conduct audits and compliance checks.Reporting Structure- Reports to: Head of SecurityLocation- UK-wide travel required with a base location to be confirmed.Salary & Benefits- Salary: Competitive, commensurate with experience.- Benefits:- Company Car: Provided as part of the package for national travel.- Mobile Phone: Provided to facilitate communication and compliance duties.- Laptop: Provided to support remote work and reporting requirements.- Additional benefits may include pension scheme, healthcare, and performance-based incentives.Additional InformationThis role requires flexibility, adaptability, and a keen eye for detail. The National Compliance Manager will be an integral part of the security team, ensuring that all operational processes comply with both internal standards and client requirements. The role offers an opportunity to make a significant impact on the overall performance and safety of the contract.

Project Manager required for Hard FM Project delivery in Southampton - PERMANENT POSITION

£50,000 per annum

Days Monday to Friday - however there will be a requirement to work pre-planned evenings and weekends.

General Purpose Of Role:

• Delivery of Hard FM Mechanical and Electrical projects in a large building in Southampton
• Adhering to Health and Safety standards
• Writing RAMS and SSOW's
• Management of Contractors
• Planning and scheduling Mechanical and Electrical tasks
• Southampton

Essential Requirements:

• Very good experience as a Project Manager
• Very good experience of delivering and overseeing Mechanical + Electrical projects
• A health and safety qualification is essential
• Mechanical and Electrical knowledge related to project management
• Willingness to work pre-planned evenings and weekends when required
• Southampton

£50,000 per annum plus very good company pension and excellent employee benefits scheme

Fantastic Permanent Project Manager with major career prospects in an internationally renowned building management company. Ideal job for an experienced Project Manager with experience in the delivery of mechanical and electrical projects and living in areas such as Southampton, Portsmouth, Gosport,Romsey, Bournemouth, Salisbury, Havant and the nearby areas to Southampton.

Application by CV or call William Strong on 07881333235

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

.
Team Leader – Restart
Birmingham City Centre
Full Time, Permanent
Competitive Salary + Benefits

Serco are currently recruiting for a Team Leader to join our team in Birmingham City Centre. The main purpose of the role is to manage, motivate and lead a small team of Participant Progression Job Coaches within Serco’s Restart Scheme delivery sites, under the guidance and supervision of the Operations Manager. Supporting the team to deliver consistently on their primary objectives; understanding the Participant and planning effectively to provide targeted support, delivering against their action plan to progress the Participant towards work, and supporting Participants into work. Nurturing and developing a team to create a culture of high performance, exceptional quality of service and high levels of compliance, optimising delivery across their sub-team of Job Coaches.

The Team Leader (Participant Progression) will be responsible for the effective performance management of the Job Coaches reporting directly to them. This includes ensuring that all actions are taken to deliver the required KPIs and Customer Service Standards as well as completing effective performance reviews with Participant Engagement Job Coaches, setting appropriate actions and assessing performance against all personal success measures.

Key Accountabilities


-
Lead and manage successful delivery of key Performance Indicators, SLA’s & Customer Service Standards by their assigned Participant Progression Job Coaches.

-
Lead a small team, setting and meeting challenging targets and providing effective performance management, including the proactive management of under-performance.

-
Support the Operations Manager with the development and continuous improvement of their delivery site.

-
Ensure compliance with contractual requirements across their team.

-
Promote development and training across their team, and address capability gaps to increase the overall performance of the team.

-
Understand system-generated reports and interpret contract performance data to ensure team effectiveness.

-
Identify and report on risks and issues as appropriate, supporting the Operations Manager with the resolution of operational and performance issues as they arise.

-
Encourage team members to commit to a practice of continuous improvement and the sharing of best practice among the Serco network.

-
Assist with the recruitment, onboarding and ongoing development of new Job Coaches.

-
Build effective and productive collaborative relationships with the wider Restart team based on three key factors for success: mutual trust and understanding, openness and excellent communications, and a joint approach to managing delivery.

-
Support the CPA with attendance at, and input to, the DWP’s Contract Performance Reviews.

-
Act as the first point of resolution within Serco’s complaints handling protocols, listening to participants’ complaints and identifying and facilitating solutions, or further escalating unresolved issues.

-
Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.




What I need to do the role?


-
Evidence of leadership & people management experience, ideally gained within the employability sector.

-
Qualified to NVQ Level 3 (or equivalent qualification or experience).

-
Demonstrable experience of employability programmes and operations.

-
High level of personal organisation and time management skills.

-
Experience of understanding and using management information to drive performance.

-
Experience of carrying out effective performance and development reviews.

-
Experience of recruiting and onboarding staff desirable.

-
Ability to effectively communicate at all levels, using a variety of communication methods (spoken, written, behaviour).

-
Proven ability to build collaborative internal and external relationships.

-
Computer literate (MS Word, Outlook, Excel, PowerPoint).




-
The role is office based and may require travel between sites from time to time.

-
Serco is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment; safeguarding includes supporting participants’ physical and psychological wellbeing. All employees involved in the delivery and/or management of employability provision may be subject to an enhanced DBS check.



What we offer


-
Up to 6% contributory pension scheme

-
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans, Annual Leave Purchase Scheme and more

-
Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts

-
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion 

-
Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

-
Interesting and enjoyable work

-
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

-
Up to 25 days annual leave plus bank holidays



About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

Proud member of the Disability Confident employer scheme

Other Duties and Responsibilities Finance and Resource Management Manage Group financial budgets across all staff within the Group and that appropriate Cost Improvement Plans are developed and delivered to ensure savings are achieved annually contributing to the Divisions targets. To maximise the efficiency and productivity of Group resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional SeniorLeadership Team. To work in close liaison with the Divisional Finance Business Partner (and the wider finance team) to ensure appropriate delegation of budget-to-budget holders and lead in setting, forecasting, managing and monitoring service budgets. To work in collaboration with corporate colleagues across Digital Technology Services, Estates & Facilities and Performance, Contracting & Information, to ensure that the appropriate infrastructure is in place and that services are meeting the agreed local and national targets. To ensure all staff have access to appropriate Digital systems to support patient care in line with the national and local programme for digital maturity. Service Delivery and Development Develop operational and business plans for all Services within the Group in liaison with the Group Clinical Manager/Lead Matron which support the delivery of activity and service development in line with the Divisional and Trust Strategy and maintain and monitor these plans in conjunction with the Divisional Senior Leadership Team. Take Group lead responsibility for efficiency programmes reporting to the Gateway Board. To support the Group Clinical Manager/Lead Matron by ensuring that the efficiency and productivity of clinical and support services are maximised. Ensure Equality, Diversity and Inclusion are embedded into the core business of the group in line with the corporate framework; including governance arrangements, planning processes and ensuring this is embedded within the ongoing policy and service development processes. Ensure that Equality Impact Assessments are actively undertaken and considered when redesigning services or reviewing/developing policies. To prepare, develop and write business cases, bids and information papers on behalf of the appropriate stakeholder, both internal and external to the Group, as required. Governance and Performance Responsible for the performance management of the services within the Group, and contribute towards Division-wide performance management, demonstrating achievement of objectives on a consistent basis within agreed timescales. Ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery. Identify, develop, implement and review effective systems for the comprehensive performance management and improvement services and to lead the identification, monitoring and reporting of key performance indicators for these services. Analyse and monitor sustained improvement in service provision to improve quality, access and choice against measurable outcomes and KPIs. Manage the delivery of a complex mix of competing requirements which include contractual, financial, quality and human resource issues concurrently. Undertake and/or supervise investigations following incidents, accidents or complaints and where appropriate seek guidance and support from the Group Clinical Manager/Lead Matron and Divisional Governance colleagues as required to identify and undertake any remedial action if relating to clinical services directly and to take disciplinary action as required, ensuring that there is widespread dissemination of the lessons learned. Promote and raise awareness of individual responsibilities with regard to Governance including health and safety legislation. Facilitate the collection and collation of appropriate data and information, including benchmarking data to enable the interpretation and analysis of service performance. Establish information flows, analysis, and reporting that supports a culture of evidence-based management decisions. In liaison with the Group Clinical Manager, ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or teamwork plans and objectives, and training as required. Responsible for the development and management of a Group Risk Register. Management & Leadership To provide strong visible, inclusive and compassionate leadership across the Group, ensuring delivery of high quality, safe and effective services, against agreed outcome measures, service level agreements, activity and finance targets. Have an understanding of the national perspective and future strategy for the NHS and related areas of health to ensure the Service Managers are fully aware of the implications and can contribute effectively through their work and liaison with Group colleagues to service improvement. Provide a clear, effective and appropriate leadership style that engages and empowers all members of your Team to perform to high standards and innovate. Ensure supportive staff management arrangements are in place and carry out personal development reviews (PDRs) for direct reports. Ensure all staff in your sphere of responsibility have annual PDRs resulting in specific objectives and effective personal development plans including identifying the learning and development needs of individuals. Develop staff knowledge and skills to promote equality and diversity and address inequalities both in employment and service delivery. Ensure specific equality, diversity and inclusion objectives are included in PDRs. Develop a working culture that ensures Health and Wellbeing and promotes a Great Place to Work and Learning for staff. Establish effective structures and processes that support effective communication and promote the culture of compassionate, inclusive leadership across all teams. Ensure that individual staff members work in a climate where their contribution is valued, developing roles across boundaries and working collaboratively in teams. Undertake disciplinary/grievance investigations and sit on panels as required. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. Responsible for ensuring identified training and development is undertaken appropriate to the postholders role. Key Relationships To establish effective working relations with the following: Divisional Director Divisional Medical Director Divisional Director of Nursing and Therapies Group Clinical Manager Service Operational Manager Service Clinical Manager Divisional Finance Managers HR/ Estates/ Information/ Service Transformation Leads External Commissioners Clinical and Non-Clinical Staff within Services Performance Management All employees have a responsibility to participate in regular appraisal with their manager and to identify performance standards of the post. As part of the appraisal process every employee is responsible for participating in identifying their own training and development need

Join us on the Journey...

National Express are recruiting a Project Manager to join us on a fixed term contract (9 months). The role will be based at our Head Office, on a hybrid basis. The successful candidate will play a crucial role in planning, executing, and closing UK Change projects successfully. You will collaborate with cross-functional teams, effectively communicate with stakeholders, and ensure on-time, within-budget project delivery aligned to a robust governance framework.

What you'll do:

• Execute a variety of projects from design and development through to implementation
• Work closely with stakeholders to define project goals and deliverables
• Develop comprehensive project plans outlining scope, objectives, timelines, and resource requirements
• Strategically manage resources and plans project lifecycle deployment
• Plan, schedule, monitor, and reports on overall progress and initiates corrective action, as appropriate, to ensure that project deliverables, milestones and goals are produced on time and within budget

What you'll need:

• PMP (Project Management Professional) Certification or equivalent preferred
• Bachelor’s Degree or higher in Business Change or Excellence, Technology or related field or equivalent experience
• Proven experience working as a Project Manager within large scale transformation / change projects
• Strong understanding of agile and waterfall project management methodologies and tools
• Understands the importance of potential Business/ Culture change in relation to driving through the change

What we offer in return for your hard work and commitment...

• Free Bus & Coach travel for yourself
• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner
• 50% discount for friends and family on full fares on our coach services
• Life Assurance
• Company pension
• Employee Assistance programme
• Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Kitchen Team Leader at Browns Birmingham, you will support the Head Chef in building a kitchen to be proud of. You will be the master of the menu with a passion for serving great food and training great people. Does this sound like you?

Join us at Browns Brasserie and Bar, serving up classically British food and service. From leisurely brunches to celebrations, afternoons teas to romantic dates, you’ll be at the centre of the action. If you put the ‘Class’ into classic, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts to fit around you.
• A massive 33% discount across all our brands. Whether its date night at Miller & Carter or a family roast at Toby Carvery, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Opportunities to grow with paid for qualifications.
• Opportunity for progression; on average 200 Chefs are promoted to Head Chef every year.
• Discounts on gym memberships.
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS KITCHEN TEAM LEADER YOU’LL…

• Train and inspire your Chefs and Kitchen Team to deliver food to be proud of.
• Be driven to smash targets with your team.
• Support with food ordering, food preparation and stock control.
• Have mastered the art of working with a branded menu.
• Oversee that your team conforms to health and hygiene regulations.

Haven't got a CV to hand? Don't worry you don't need a CV to apply

Proud member of the Disability Confident employer scheme

TITLE: Cleaning Manager

ACCOUNTABLE TO: Deputy Head of Site Services Manager, Site Services

RESPONSIBLE FOR: Cleaning Services

ESTH trust are looking for a Cleaning manager to join the trust on a Bank basis - if you are experienced, interested and available please apply today.

Adjust work schedules to reflect the service changes, and compile and update work schedules on an ongoing basis. Develop staff rotas to ensure effective service delivery.

· Ensure that absence reporting procedures are adhered to, highlighting absence trends and taking appropriate corrective action. Conduct progress reviews for staff on long term sick leave.

· Responsible for the day to day management of Domestic Services in area of responsibility, using appropriate methods, systems, equipment and materials to ensure standards are met, and supporting clinical colleagues to minimise the risk of cross infection.

· Ensure the efficient and effective use of resources within budget, developing and implementing systems to monitor and control resources.

· Ensure quality control systems are implemented, and regularly participate in the monitoring, to ensure the provision of effective services to all users

· To be involved in problem solving and the handling of conflicts

· To implement policies to meet legal, statutory, mandatory requirements concerning the management of COSHH, health and safety, control of infection and all other relevant current and future legislation affecting services within the remit of this post

· To participate in the recruitment, retention of staff and to continually review the existing

· practices to maintain value for money and the agreed performance.

Further Duties are listed in the attached JD

"At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviors of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values."

OUR MISSION: 'TO PUT THE PATIENT FIRST BY DELIVERING GREAT CARE TO EVERY PATIENT, EVERY DAY'

There's never been a better time to join the Epsom and St Helier team. Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

. To deliver an end to end first class service for all services on the dedicated contract. Ensuring all KPI’s are met, adhering to national cleaning standards, food standards and maintaining services within the budget.

· Ensure monitoring systems are in place to demonstrate the performance standards of Domestic Services to ensure that the service requirements and standards are being achieved and to provide the necessary level of assurance to the Division.

· Makes recommendations to improve the efficiency of set routines and work schedules to promote the improvement of standards & services.

· Excellent leadership skills to operational manage and lead the cleaning services team as well as providing assurance that there is sufficient and appropriate allocation of resource in line with the required cover to deliver the agreed service.

· Works closely with various client facing roles and other stakeholders to execute their role effectively. Creates a network of stakeholders and collaborates on a regular basis to achieve their goals.

· Proactively works independently or collectively to develop the team on fulfilling their KPI's and continually updates/improves the requirements needed to maintain a high level of performance on site.

· To ensure timely management of direct line reports for all HR issues including recruitment, selection, induction, appraisal, annual leave management, sickness management and disciplinary issues.

· Sets objectives and goals for the team and what the next steps/ priorities are to meet those goals.

· To ensure service provision is met through effective management of rosters and supplies.

· To ensure a smooth & effective running of all domestic services ; to include full COSHH compliance, BICSc compliance, maintain full KPI compliance and ensuring all areas are fully compliant with the latest national cleaning standards.


This advert closes on Thursday 24 Oct 2024

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Opportunity for a Site Manager at St. George’s Church of England Primary School

Purpose of the post

To oversee the site management of a primary school.

To liaise with all stakeholders to co-ordinate maintenance and capital works within the school in line with agreed plans. To ensure appropriate training and development programs are in place for all the premises staff at the school. To demonstrate best practise in the management of school premises. To provide line management of the Cleaning Team deployed at the school.

St. George’s Church of England Primary Academy is part of the Birmingham Diocesan Multi-Academy Trust (BDMAT) and therefore will be supported by and connected with a network of Church of England schools within the region. The Trust was established in 2017 by Birmingham Diocesan Board of Education, which has a strong track record of providing excellent educational provision and achieving rapid school improvement across all phases. The vision of the Trust is to ensure pupils have ‘life in all its fullness’; providing an education that will offer a wide range of opportunities and experiences within a Christian framework.

To arrange an informal enquiry, please contact BDMAT’s Head of Operations, through Diane Regan who can be contacted at d.regan@stgeorgesb16.bdmat.org.uk

All completed applications must be received by BDMAT by 9.00am on 7 October 2024.

Visits to the school are very much welcomed and encouraged and can be arranged through the Head of Operations.

Birmingham Diocesan Multi-Academy Trust (BDMAT) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

We welcome applications from underrepresented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. BDMAT is a Disability Confident employer.

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

The Role

Are you passionate about perfume, and love people?

Do you want to be part of a supportive team, and thrive in a fast-paced environment?

Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special.

As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store.

Contracted Hours: 15.5
Contract Type: Permanent
Pay Rate: £13.15

What You Will Do:

• You are passionate about coaching and mentoring staff, ensuring they are set up for success
• You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success!
• You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures
• In the absence of the Store Manager, you will step in, keeping everything running smoothly!
• Being a key holder, you will ensure the store is opened and closed at the correct times
• You will lead by example, providing exceptional customer service and ensuring your team does the same

What You Will Bring:

We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed!

It really helps if you;

• Have a talent for building relationships, coaching and mentoring
• Have a passion for teamwork, and being successful together
• Have the spark to love upskilling and learning about perfume
• Can be flexible with your work patterns
• Have previous experience leading a team, or an experienced sales advisor ready for your next step

What You Will Get:

• We’ll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work
• We pay commission at Christmas based on store sales and the number of hours worked
• 30 days holiday (pro rata depending on contract hours)
• You’re also a VIP to us, so you’ll get 20% off perfume and be able to take part in any customer offers on top!
• Additional discounts with our AS Watson partners including Superdrug and 3 mobile
• The opportunity to win some great prizes and incentives based on personal, team and store performance
• Continuous learning and training to ensure you are always developing
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Pension, health and wellbeing benefits + more!

We are passionate about ‘Growing Our Own’, so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!

We thank you for your interest, however due to the high volumes of applications, only those successful will be contacted. We do still encourage you to continue applying to any roles of interest you see advertised.

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Perfume Shop is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 16,500 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online.

Job Description

Key Responsibilities:

• Assist the Chef in planning, preparing, and serving daily meals for students, staff, and visitors.
• Step in for the Chef when needed, with support from the Catering Supervisor.
• Support the lunchtime meal service for a local Primary school.
• Prepare and cook meals in line with food safety regulations and ensure proper use of kitchen equipment.
• Assist with catering at special events and functions, including some work outside normal hours (e.g., Parents’ Evenings).
• Help build and promote the food brand, aiming to sustain interest and increase sales.
• Operate the cashless till system and produce cost/sales reports as needed.
• Maintain high standards of hygiene and health & safety in the kitchen.

Company Description

Title: Assistant Chef Manager

Location: Elmhurst Ballet School, 249 Bristol Rd, Birmingham

Annual Salary: Up to £32,000 per annum

Benefits:

• 28 days holiday
• 3 volunteering days
• 3 days grandparent leave
• 24 week’s enhanced maternity leave
• Bespoke training and development opportunities
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels

Are you an experienced and innovative Chef with a passion for creating exceptional dining experiences? If so, join us at one of most prestigious independent schools as a and help create meals that inspire and nourish the dancers of tomorrow!

Elmhurst Ballet School, located in Edgbaston, Birmingham, is closely associated with the Birmingham Royal Ballet. Its facilities include a 220-seat theatre, seven dance studios, academic classrooms, and boarding accommodations for up to 169 students​. Holroyd Howe are proud to exclusively caterer their award-winning Bistro, where students can savor three delectable, well-balanced meals daily to enhance their enhance your energy and wellbeing.

While we are open 7 days a week, serving breakfast, lunch, and dinner, most shifts are Monday to Friday, offering a well-structured schedule. Some evenings and weekends will be required, but the role provides excellent work-life balance, allowing you the flexibility to pursue personal projects outside of work. If you’re looking for a rewarding culinary position that supports both your professional growth and personal life, we’d love to hear from you!

Qualifications

• Previous experience in a catering or kitchen environment, ideally within a school or hospitality setting.
• Strong understanding of food safety, hygiene, and health & safety regulations (Level 2 Food Hygiene Certificate preferred).
• Ability to assist in meal planning, preparation, and service, ensuring quality and consistency.
• Proven ability to deputise for the Chef Manager when required, demonstrating leadership and teamwork skills.
• Experience with cashless till systems and basic financial reporting.
• Creative and proactive in recommending service improvements and cost-saving initiatives.
• Excellent organisational skills and attention to detail, ensuring safe food storage, handling, and preparation.

Additional Information

There are many advantages to working for us and we provide our employees with bespoke benefits which include:

• Free meals whilst at work
• Career development opportunities
• HIT Apprenticeships for all experience levels
• Reward & recognition schemes
• People awards to celebrate our employees
• Work/life balance
• Employee Benefits Platform
• Employee Assistance Program
• Recommend a friend scheme
• Company sick pay scheme
• Prestigious working environments
• Team events scheduled throughout the year
• 28 Prorated Holiday days inclusive of bank holidays
• Pension scheme
• Competitive salary

We invest in the training and development of our teams to give them the appropriate skills necessary to thrive in their job roles. We have outstanding teams of experienced professionals who tailor our catering service provision specifically to suit children, of all ages, meeting the bespoke requirements of our clients.

“Holroyd Howe is an equal opportunities employer. We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment. All roles within Holroyd Howe are regarded as regulated activity and therefore we require an Enhanced DBS which includes a Barred List Check for all successful applicants. We will also require shortlisted applicants to provide appropriate information regarding their criminal offences.”

This appointment is offered on the return of satisfactory professional references.

IND1

Job Title: Project Manager

Location: West Midlands, West Midlands, Birmingham

Job Type: Permanent, expected to work Full-Time hours

Primary Industry: Construction, resin flooring

Salary: £50000 - £65000 Per annum

Benefits: Fuel allowance, discretionary bonus scheme

Skills: Project Management

A Market Leading Construction Business are looking for a Project Manager to join their West Midlands team. As specialists in the flooring sector, this business have a strong pipeline of work and are expanding their team.

Offering progression to Director level as the business expands further.

Job Duties:

• Manage and oversee construction projects across the UK from inception to completion
• Develop project plans, timelines, and budgets
• Coordinate with subcontractors, suppliers, and clients
• Monitor project progress and ensure adherence to deadlines and quality standards
• Prepare and present project updates to senior management

Required Qualifications:

• Degree in Project Management or related field
• Proven experience in project management within the construction industry
• Strong leadership and communication skills
• Ability to multitask and work under pressure

Education:

Degree or qualification in Project Management

Experience:

Proven experience in project management within the construction industry - 5 years expeirence minimum

Knowledge and Skills:

• Excellent project management skills
• Strong leadership abilities
• Effective communication and negotiation skills
• Knowledge of construction processes and regulations

Working Conditions:

This role will require working on construction sites and in office environments. Travel to project sites and occasional staying away.

Head of Health, Safety and Environment

Midlands - Full Time

The Head of HSE for the Consulting, Construction and Development (CCD) Sector holds a vital role, overseeing operational HSE support within the sector. The role will ensure compliance and safe delivery against agreed Divisional and Sector HSE objectives. This role enables support in planning, delivering and safely executing all operations.

The Head of HSE will lead the CCD HSE Team, managing root cause analysis for incidents and non-conformances, tender support, and EcoOnline data management. They will also develop an assurance programme alongside the HSE Director, focusing on regulatory compliance, sector risks and business expectations.

Duties:

-Identify opportunities for improvement in HSE performance and provide data-driven recommendations.

-Assess and support on HSE resource allocation to optimise HSE performance and culture.

-Conduct thorough root cause analysis following incidents and Non-Conformance Reports (NCRs), working in close collaboration with relevant stakeholders.

-Ensure the timely and accurate closure of incidents and NCRs, together with developing and implementing an action plan for prevention and continuous improvement.

-Manage and maintain health and safety systems, ensuring the accurate and timely entry of all relevant data.

-Analyse data to identify trends and patterns, informing the implementation of corrective and preventative measures to improve HSE performance and culture.

-Remain up to date with current legislation relevant to the sector.

-Drive performance management within the HSE team.



Person Specification

You will have experience in a senior HSE position with a proven track record of delivery within the outsourced facilities management or construction sector. As well as this, you will have a background in managing teams in a H&S environment.

You will have:

-CMIOSH Holder

-CDM knowledge and experience

-ISO or internal audit knowledge and experience

-Experience of multi-site, multi-discipline ideally from an Engineering background

-Full UK Driving License