Total 7,504 job vacancies in Newcastle Upon Tyne, NE1 4WH

Probate Solicitor
£32,000-£65,000 dependant on experience plus excellent benefits (Work level 6A and Work level 5)
We're now working in a hybrid way, with colleagues dividing their time between home and any of our offices in Manchester, Sheffield, Bristol, or Stratford upon Avon.

We're looking for solicitors/fee earners to join our technical probate team within Co-op Legal Services at a variety of levels.

At Co-op Legal Services we do things differently, whether that's continuously innovating our technology to support your delivery or our tailored internal progression framework to support your development. We're committed to providing an exceptional client experience and the opportunity to build a rewarding career with us. In this role, you'll manage a caseload of probate cases from start to finish, with a client-focussed approach to targets. You won't need to bring a following of clients with you as we will source new work for you. We've doubled our probate team within the past year, and as we continue to grow, there will be plenty of opportunity for progression.

What you'll do

* own caseload of probate cases varying in complexity end to end, using a case management system
* use our case management system to make sure information is recorded accurately
* engage with clients mainly by telephone and email
* work collaboratively with expert support from the team to continually develop your legal skills, administrative support will also be provided
* use your legal knowledge to mentor more junior members of the team

This role would suit people who have

* qualified as a solicitor or legal executive in private practice (CILEX or STEP qualification), or have the equivalent experience in probate law
* the ability to use your initiative and effectively prioritise and organise your work in a fast-paced and high-volume environment
* a client-focused approach with the ability to build positive relationships in a remote setting

Why Co-op?

Our legal team is the number one market leader in probate. Here you'll do work that matters. Co-op is an organisation with a purpose beyond profit, and by contributing to our success you'll help us to realise our vision of co-operating for a fairer world. You'll also get a package that includes:
* an annual bonus scheme (dependent on personal and business performance)
* a pension with up to 10% employer contributions
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* private healthcare (WL5 only)
* wellbeing benefits to support your physical financial and mental health
* coaching, training, and support such as study leave, to help you develop your skills and progress your career
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Legal Case Manager
From £25,000 plus incentive scheme up to £2,500 after probation, with excellent benefits and progression opportunities (Work Level 6B)
Monday-Friday, 37.5 hours or part time 22.5 hours available
Manchester, Stratford-Upon-Avon, Bristol, Sheffield - You'll complete your 3-6-month training at one of our offices, then you'll have the option to work in a hybrid way.

We're looking for case managers to join our Co-op Legal Services probate team. You don't need legal experience for this role, as we'll provide full training to get you up to speed.

In this role, you'll provide legal and administrative support to our customers following a bereavement. We'll look to you to manage each case from beginning to end, discussing the estate of the deceased, and keeping in continuous contact with the customer. You'll make a real difference to customers lives at a time when they need us most, and as a growing business we're passionate about developing our colleagues through our internal career progression framework. If you're looking to explore the route of qualifying through the SQE, this role counts as qualified work experience. So, whether you have a legal background or not, we can offer you the exciting opportunity to build a rewarding legal career with us.

What you'll do

* take ownership of your own caseload and deliver on targets that drive the best outcomes for our customers
* be supported by the latest technologies, including AI, to assist you in the management of files
* work closely with customers (via phone or in writing), taking an empathetic approach given their recent circumstances
* use a case management system to manage your work, making sure it's always accurate and up to date
* engage with third parties, in particular financial institutions, and government bodies
* prepare the forms and documents required to keep cases moving forward and keep track of financial transactions

This role would suit people who have

* a background in either law, recruitment, insurance, finance, or experience with managing cases/claims end-to-end
* IT proficiency with the ability to learn new systems quickly
* excellent customer service skills with the ability to put the customer's interests at the heart of what you do
* great organisational skills; you're able to manage your own workload and prioritise in a fast-paced environment
* great verbal and written communication skills with the confidence to speak to clients on the phone
* a keen eye for detail and accuracy
* emotional resilience and the ability to be professional even in difficult situations

Why Co-op?

Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:
* a pension with up to 10% employer contributions
* incentive scheme up to 10% after probation
* 28 days holiday plus bank holidays (rising to 32 in line with service)
* wellbeing benefits to support your physical financial and mental health
* coaching, training and support such as study leave, to help you develop your skills and progress your career
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

As part of the application process, you'll be asked to complete an online assessment, it will take you around 30-40 minutes to complete this. If you're a current Co-op colleague this doesn't need to be completed.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Estate Planning Solicitor
£32,000-£44,000 plus excellent benefits (Work level 6A)
Full time, 37.5 hours
We're now working in a hybrid way, with colleagues dividing their time between home and any of our offices in Manchester, Sheffield, Bristol, or Stratford upon Avon. Visit colleagues.coop.co.uk/hybrid-working-policy for more information.

We're looking for estate planning solicitors to join our technical Estate Planning team within Co-op Legal Services.

At Co-op Legal Services we do things differently, whether that's continuously innovating our technology to support your delivery or our tailored internal progression framework to support your development. We're committed to providing an exceptional client experience and the opportunity to build a rewarding career with us. In this role you'll manage estate planning cases end to end with a client-focussed approach to targets. You won't need to bring a following of clients with you as we will source new work for you. We've doubled our Estate Planning team within the past few years, and as we continue to grow, there will be plenty of opportunity for progression.

What you'll do

* own caseload of complex Estate Planning cases to include Wills, Trusts and LPAs
* use our case management system to make sure information is recorded accurately
* engage with clients mainly by telephone and email
* work collaboratively with expert support from the team to continually develop your legal skills, administrative support will also be provided at certain case levels
* use your legal knowledge to mentor more junior members of the team

This role would suit people who have

* qualified as a solicitor or chartered legal executive, CILEX, or TEP qualification, with a background in estate planning
* knowledge of tax systems within England & Wales;
* strong attention to detail and the ability to draft documents
* the ability to use your initiative and effectively prioritise your work
* a client-focused approach with the ability to build positive relationships in a remote setting

Why Co-op?

Here you'll do work that matters. Co-op is an organisation with a purpose beyond profit, and by contributing to our success you'll help us to realise our vision of co-operating for a fairer world. You'll also get a package that includes:
* competitive salary
* private healthcare
* coaching, training and support to help you develop
* pension with up to 10% employer contributions
* annual incentive scheme
* Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
* 28 days holiday (rising to 32 in line with service) plus bank holidays
* discounts on Co-op products and services

Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

If you're successful in your application, we'll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Dental Therapist Jobs in Kingston upon Hull, East Riding of Yorkshire. £57,200 - INDEPENDENT, mixed practice, fantastic local reputation, friendly and supportive team - Visa sponsorship available if required. Zest Dental Recruitment working in partnership with a modern, superbly equipped Independent Dental Practice is seeking to recruit an experienced Dental Therapist.

• Independent Dental Practice
• Full-time Dental Therapist
• Kingston upon Hull, East Riding of Yorkshire
• £57,200 per annum
• Visa sponsorship available if required (clinic is licenced with Home Office)
• 8 am to 5 pm
• Friendly and supportive professional team
• Mixed practice offers a huge breadth of dental treatments
• Established dental practice providing high-end cosmetic procedures & NHS
• Patients are NHS, Private, and via the practice's maintenance scheme
• Whitening using Zoom (not compulsory, paid privately, training provided if you wish)
• Superb practice with state-of-the-art equipment and excellent clinical and support team
• Excellent career development opportunities
• Dedicated nurse and reception for dental therapy
• Support from the clinical and deputy clinical director
• BDA Good Practice
• Permanent position
• Reference: DW6643A

Located in Hull, this is a multi-surgery practice accommodating dentists with expertise in each specialist branch of dentistry. The practice is a provider of NHS dentistry in the area but also has an excellent reputation for the provision of independent fee-paying treatment including cosmetic and implants. This is a practice that really sees the benefit of dental therapy and you will benefit from being able to use your full range of skills:

Scale and polish
Periodontal treatment
Fillings for children and Adults
Fluoride application
Impressions for whitening trays
Whitening using Zoom (paid privately) (training provided)
Fissure sealants

The practice is well organised and structured, with spacious surgeries equipped to an exceptionally high standard. You will benefit from a dedicated nurse and reception specifically for dental therapy; with full support from the clinical director in this FD training and BDA Good Practice.

The practice boasts separate waiting areas designed with comfort in mind with coffee machines and televisions to relax patients before their treatment. The practice has a great management and administrative infrastructure and promotes a friendly team-orientated work environment.

This is a superb opportunity for a Dental Therapist seeking an excellent practice and wishing to work within a professional environment with great career prospects, training and support.

Applicants must be registered with the General Dental Council as a Dental Therapist and have experience in providing NHS dental therapy.

For further information regarding this position, confidential enquires can be made by submitting your CV to Zest Dental.

This could be the perfect role for someone looking to take their first step into a Finance Manager role. Based in Hull.
Reporting to the Director and having supervision for a small finance team of 2, your main responsibilities will include:

• Overseeing of the credit control function daily
• Daily communications with customers on new credit accounts, credit limit reviews and credit account positions
• Daily communications with suppliers, scheduling supplier payments, settlement discounts and general account queries
• Control of the company bank accounts and associated administration
• Bank reconciliations
• Reconciliation of credit card statements
• Full payroll administration
• VAT returns
• Regulatory correspondence including HMRC, pensions, etc.
• Producing financial reports
• Preparing weekly management reports
• Involvement in producing and analysing stock valuations reports
• Managing and reporting on the companies trading agreements, including tracking of dates, rebates, etc.
• Responsible for HR functions including recruitment, issuing contracts, updating employee holiday and absence records, liaison with third party employment law support and general day-to-day HR queries
• General accounts administration
• Ad hoc duties to support the Directors in the day to day running of the company.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new school
We are looking to recruit a qualified Maths teacher to join a good school in Newcastle Under Lyme to cover maternity leave. This school has a good OFSTED report where their Maths department has been complimented specifically. This school is very results-orientated, meaning they require a teacher who will strive for each pupil to achieve their full potential.

Your new role
You will be teaching Maths on a full-time basis to both KS3 and KS4 pupils. You will be responsible for the full teaching role, which will include staff meetings, parents evenings, planning, preparation and marking. The maternity leave commences from January 2025 to July 2025 in the first instance.

What you'll need to succeed
You will need to hold QTS in the UK with a specialism in Maths to apply for this position. ECTs are welcome to apply in addition to experienced teachers.

What you'll get in return
You will get the opportunity to work for a school that takes the wellbeing of its pupils and staff very seriously. The staff work together to ensure the best outcomes for their pupils and the staff at this school are always offered further CPD training as and where possible to enhance their knowledge.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
In your new role as a Level 3 Nursery Nurse, you will be responsible for providing high-quality care and education to children aged 0-5 years. You will create a safe and stimulating environment, plan and implement age-appropriate activities in line with the Early Years Foundation Stage (EYFS) framework, and tailor these activities to meet individual needs. Building strong, positive relationships with children, parents, and colleagues will be essential, as will maintaining accurate records of children's progress and adhering to health and safety regulations. Your passion for early childhood education and your Level 3 qualification will be key to your success in this rewarding and collaborative position.
What you'll need to succeed
To succeed in this role, you will need a Level 3 qualification in early childhood education and a genuine passion for working with young children. You should be adept at creating a safe, welcoming, and stimulating environment that supports children's learning and development. Strong observational skills are essential for assessing each child's progress and tailoring activities to their individual needs and interests. Excellent communication skills will help you build positive relationships with children, parents, and colleagues, fostering a collaborative and nurturing atmosphere. Additionally, you must be diligent in maintaining accurate records of children's progress and have a thorough understanding of health and safety regulations to ensure the well-being of all children in your care. Your dedication, creativity, and commitment to providing the best possible start in life for every child will be key to your success in this rewarding role.
What you'll get in return
In return for your dedication and hard work, you will receive a salary and benefits package. You will have the opportunity to work in a supportive and nurturing environment where your professional growth is encouraged. We offer ongoing training and development opportunities to help you advance your skills and career. You will be part of a passionate and committed team, making a real difference in the lives of young children and their families. Additionally, you will enjoy a fulfilling and rewarding role, knowing that your efforts contribute to providing the best possible start in life for every child in your care.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you a Health and Safety Professional embarking on a career in health and safety? I am delighted to be working with a North East based construction company on the appointment of a Health and Safety Assistant who will be joining an existing team.

This role will be to join an existing health and safety team and you will be involved in monitoring audit actions, inspections and incident investigations. You will produce monthly reports on key health and safety initiatives and programmes, including taking a lead on information updates. You will be involved in attending regular health and safety meetings and take minutes, issue actions accordingly. You will oversee and manage incident investigations and provide regular updates.

To succeed in this role, you will have previous experience within a health and safety role and have completed your IOSH Managing Safely as well as gained relevant health and safety experience.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you approaching qualification as a solicitor / a recently qualified solicitor who is looking for an NQ position?

The legal market is incredibly active at the moment with lots of potential opportunities across a number of different practice areas.

We would be very interested in speaking with candidates looking for a qualified role within Property Litigation about a number of options that could be available to them. If you are a candidate that has undertaken a Property Litigation seat as part of your training contract and/or has previous paralegal experience within a Property Litigation environment, now is the time to get in touch in order to secure your dream move and kickstart a long and successful legal career.

With a number of options open to candidates with good academics and previous Property Litigation experience, there has never been a better time to be in the market for a new role.

For further advice on a consultative, no obligation basis, please contact Samuel Higgins at Hays Legal (/0113 200 3717).

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you approaching qualification as a solicitor / a recently qualified solicitor looking for an NQ position?

The legal market is incredibly active at the moment with lots of potential opportunities across a number of different practice areas. We would be very interested in speaking with candidates looking for a qualified role within Real Estate / Commercial Property law about a number of options that could be available to them.

If you are a candidate that has undertaken a Real Estate / Commercial Property seat as part of your training contract and/or has previous paralegal experience working within property law, now is the time to get in touch in order to secure your dream move and kickstart a long and successful legal career.

With a number of options open to candidates with good academics and previous property law experience, there has never been a better time to be in the market for a new role.

For further advice on a consultative, no obligation basis, please contact Samuel Higgins at Hays Legal (0113 200 3717 / ).

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Are you an experienced Quantity Surveyor lloking for a fresh new challenge in an environment wher eyou can thrive?

I am currently partnered with a market leading family run business based in Hull in search for an experienced Quantity Surveyor to join their dynamic team within their Major works division. My client covers a diverse range of sectors including Commercial, Education, Energy, Healthcare, Education, Housing, Industrial, Leisure, Retail and Regeneration.

The Role of A Quantity Surveyor:

As Quantity Surveyor, you will be responsible for working with the Regeneration team to deliver profitable projects within agreed timescales.

This role will report to the Managing Quantity Surveyor / Commercial Director and will carry out the following:

* Working within a team to successfully deliver projects ranging from £1-£10 million within a variety of sectors

* Responsibility for all commercial aspects of a project including: o Valuation of works, manage subcontract accounts and payments

o CVRs o Preparation and negotiation of final accounts, cost reporting, value engineering o Assisting the procurement department in producing robust subcontract orders

o Preparation of quantities for the Preconstruction department

o Promote commercial awareness throughout the Project team

Your role will work in close partnership with key stakeholders within the Estimating, Commercial and Construction departments to ensure projects are completed within budgets, timescales and ensuring excellent customer satisfaction.

Requirements Of A Quantity Surveyor

* Construction related qualification, preferably BSc (Hons) Degree or similar

* Strong technical skills

* Good contractual awareness, particularly in JCT and NEC forms of contract

* Excellent IT skills across core Microsoft suites and communication skills

* CSCS Card

* Full Driving Licence

Benefits For A Quantity Surveyor

Salary Up To £60,000 DOE

Company Car Allowance

26 Days Leave + Bank Holidays

Private Healthcare Scheme

Auto Enrolment Pension Scheme

How To Apply?

If this position sounds of interest, or you would like more information, please contact Alex Cocker on 01142130903 or email through your CV to acocker@fr-group.co.uk.

Senior Software Engineer: Pay up to £78,517 plus 28.97% employer pension contributions, hybrid home working, flexible hours, and great work life balance.  

DWP. Digital with Purpose.  

This is a fantastic opportunity to join DWP's Garage Live Service team, where we are building automations, using the latest cloud technologies to support digital transformation and improve colleague and customer experiences

To date, The Garage has developed and deployed over 75 solutions that have processed over 45 million transactions. Recognised as a government leader in intelligent automation, The Garage is also acknowledged as leading the way across industry.

DWP is UK's largest department, every year we pay over £120 billion to 18million DWP customers.  

DWP services cover everything from helping children & families right through to supporting relatives of lost loved ones.  

We help people find jobs, support people financially when they are unable to work due to health conditions and make ensure everybody has the money they need to live during their retirement years.  

The scale of what we do is outstanding, and our purpose is unique. We'd love you to join us.  

What skills, knowledge and experience will you need to show us in your application?  

• Expert knowledge and extensive experience creating and maintaining robotic process automation using UiPath and Blue Prism, as well as JavaScript/Node.JS and TypeScript technologies, frameworks and design principles. Capable of leading the production of software solutions of the highest quality.*

• Extensive experience of Test-Driven Development (TDD) and Behaviour Driven Development (BDD) practices and techniques.

• Knowledge and experience of APIs, RESTful services and Microservice Architectures.

• Expert knowledge and extensive experience of developing on cloud-based environments like AWS and Azure.

• Knowledge and experience of SQL and NoSQL database applications such as Postgres, MySQL and MongoDB.

• Experience and the skills required to build up a useful, robust automated test suite to support a continuous deployment environment.

• Experience of leading multidisciplinary engineering teams, communicating with stakeholders, driving delivery, ensuring standards, ways of working and building supportive and collaborative culture.

You and your role  

As a Senior Software Engineer in The Garage Live Service team, you will be accountable for daily operational stability, ongoing development and maintenance of products and services for DWP.

You will lead and guide multiple technical teams and stakeholders to oversee the smooth transition of products and services built within The Garage into live service running.

You will provide guidance to ensure the development of quality software products that have clean, secure, well-documented code.

To help you really make a difference, you'll be using the best tools and equipment for the job.

To support you in your role, you'll have access to some fantastic learning and development resources; conferences with industry expert speakers, comprehensive instructor-led training, and subscriptions to digital training solutions such as Cloud Academy.

Details. Wages. Perks.  

Location: You'll join us in our brilliant digital hub in Newcastle-upon-Tyne.  

Hybrid Working: We have all the tools and tech we need to enable our people to work flexibly. We work a hybrid model with a mix of home working and sometime in the office.  

Pay: In return for your skills, we offer competitive pay of up to £78,517 p.a.  

Pension: You'll be eligible for a brilliant civil service pension with employer contributions worth 28.97% (Worth up to £19,000/year).  

Holidays: You'll get a generous leave package starting at 26 days, rising to 31 days over time, plus all the usual bank holidays, and the option to take extra days off on flexi leave.  

We also have a broad benefits package built around your work-life balance which includes:  

• Flexible working, flexi hours and flexi days  

• Hybrid working: some time in a hub with the team, some time at home  

• Family-friendly policies  

• Time off volunteering and charitable giving  

• Bring your authentic self to work with 'I Can Be Me in DWP'  

• Discounts and savings on shopping, fun days out and more  

• Interest-free loans to buy a bike or a season ticket  

• Sports and social activities  

• Working in an award-winning environment and culture  

• Professional development, coaching, mentoring and career progression opportunities.  

Click 'Apply' for more information and to start an application on Civil Service Jobs.  

Proud member of the Disability Confident employer scheme

Senior IT Service Manager

DWP. Digital with Purpose.

In recent years in DWP we have brought our IT in-house, introduce elements such as automation and self-service to our digital services, and accelerate the adoption of public cloud.

We want to build on this success with your help.

In this role, as an Senior IT Service Manager you will drive analysis and resolution of complex issues, enlisting support and escalating where appropriate to relevant IT service functions as part of one of the biggest IT estates in the UK.

You own stakeholder relationships and make sure that Products and Services are delivering the best value for money in meeting business and user requirements and are able to offer guidance and respond effectively to queries about (for example) Product/Service design and policy.

DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support some of the most vulnerable people in our society.

The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us.

Delivery. Work. Projects.

As a Senior IT Service Manager, you will be responsible for delivering high-quality and value-driven support for digital products and services that are used by millions of people and around 100,000 DWP colleagues.

Your role is all about making that service levels meet agreed targets, managing end to end service performance, and overseeing contracts with third party suppliers.

You'll monitor third-party supplier compliance with SLAs through regular reporting and analysis, ensuring services meet user requirements and deliver value for money.

We're hiring you because you are good at what you do, and you can make us better. You will share your data domain knowledge and experience to drive IT strategy, including defining the tools and techniques most appropriate for the environment.

You will also:

• Set objectives, oversee junior team members, and delegate service management tasks, acting as a point of escalation.

• Implement ongoing service improvements aligned with quality, risk, and security standards.

• Ensure that new or updated products are smoothly integrated into live service with adequate support and meet customer expectations.

Additional Duties:

On-Call Support: Provide out of hours major incident support on a 24/7 rota basis (on-call payments apply)

The skills and experience you need:

• Proven IT service management experience, preferably within a framework such as ITIL.
• Strong stakeholder management, with a history of successful collaboration and negotiation.
• Independent capability in managing digital products/services and reporting.
• High accuracy and attention to detail in service delivery and customer support.
• Experience in budgeting and financial forecasting.
• Knowledge of Notification and Document Repository services is beneficial

Preferred Qualification:

ITIL 4 certification is encouraged for applicants. If you don't have it, don't worry, you can work towards it here as part of our commitment to learning and development.

Details. Wages. Perks.

Location: You'll join us in one of our brilliant digital hubs in Birmingham, Blackpool, Leeds, Manchester, Newcastle or Sheffield. whichever is most convenient for you.

Hybrid Work: We also have all the tools and tech we need to enable our people to work and collaborate flexibly. We work a hybrid model, with some time at home and some time in a hub with the team.

Pay: We offer competitive pay from £42,614 to £45,081

Pension: You'll be eligible for a brilliant civil service pension with employer contributions of 28.97%, worth up to £13,000 a year.

Holidays: You'll get a generous leave package starting at 26 days rising to 31, plus all the usual bank holidays, and the option to take extra days off on flexi leave.

Our broad benefits package is built around your work-life balance and includes:

• Flexible working, flexi hours and flexi days
• Hybrid working: some time in a hub with the team, some time at home
• Family-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Working in an award-winning environment and culture
• Professional development, coaching, mentoring and career progression opportunities.

Process.

Stage 1: Application

Stage 2: Interview

We know how valuable your time is. We have a clear and succinct hiring process with only TWO STAGES.

Click apply now to see the full job description and get started with the next step in your career at DWP Digital.

Proud member of the Disability Confident employer scheme