Executive - OMNI Channel (Social Media)
Contract
Junior Executive
Kuala Lumpur, Federal Territory of...
1 month ago
Important Note:Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.Job Responsibilities:H...
Important Note:
Successful candidate will be base at Bangsar South office. Please take note that we are expecting to relocate our office location to Cheras Maluri area tentatively by early next year 2025.
Job Responsibilities:
- Handles and ensure customers’ requests, enquiries and complaints via fax, email, letter, Social Media Ticketing & Web Chat are attended and responded in timely manner.
- To support Contact Centre Department’s administrative tasks raised by Inbound Team.
- Ensure individual KRA and contribute to the Department’s overall KRA.
- Ensure operations are complied with internal policy, compliance and guideline as well as BNM requirements.
- Understand customer enquiries and respond via applicable channels: email, web chat, social media ticketing, fax, letter, and outbound call.
- Analyze, review and recommend appropriate solutions to enhance process efficiency and service standard.
- Ability to communicate effectively in written/verbally with polite manner following the processes and procedures.
- To ensure customers’ requests are attended within the stipulated time frame to avoid any service delay.
- Ability to multitask and work as a team to support each other and able to work in flexible working hours/days.
- Proactive in attending to customers' needs & solving their problems.
- Communicate with various departments in order to solve customers’ problem.
Job Requirements:
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
- Able to work on the rotational shift, 5 days work and your off day/rest day not necessary falls under Saturday/Sunday.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably Executives specializing in Customer Service or equivalent.
- Well verse in English & Bahasa Melayu, knowledge in other dialect will be added advantage.
- Ability to write well in English & Bahasa Malaysia.
- Direct experience in Contact Center operation, Customer Service environment and social media ticketing handling will be added advantage.
- Good interpersonal skills.
- Strong analytical skill and able to work under pressure and tight timeline.
- Ability to work in a team environment and have independent in solving problems.
Perks & Benefits
- Central location
- Casual dress code
- Personal leave
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
