In this customer-facing role, you will be responsible for collecting patient information with care and compassion, ensuring all interactions are handled effectively, efficiently and in a way that preserves dignity and confidentiality. Referrals are received through telephone calls or electronic referral. Call Handlers will gather information, input referrals onto the electronic care records, using SystmOne and provide other administrative support, such as scanning documents, taking messages and signposting enquiries.
This service operates from 07:30am - 20:00pm, 7 days a week, inc bank holidays. Call handlers work across 5 shifts during the week and two shifts on a weekend (Enhancements paid for weekend working).
This is an excellent opportunity to join the NHS, supporting its essential services while enjoying the benefits available to NHS staff. If you'd like to learn more about the role, please feel free to contact us for an informal chat!
To work in the Single Point of Access team within Community Services, ensuring the effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes.
To ensure all calls are managed in a calm and professional manner, treating everyone with dignity and respect.
To promote and enhance the Single Point of Access service at all times in accordance with policies and procedures, promoting good relations with the public, patients, referrers and other health professionals through effective communication skills.
Provide a comprehensive, efficient, effective and responsive enquiry service to all service users. Ensure that all contacts are handled in an appropriate way and demonstrate excellent customer service. Resolve enquiries to achieve an appropriate outcome.
Our benefits
We offer a range of benefits to support our staff including:
· Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
· 27 days holiday rising to 33 days (depending on NHS Trust service)
· A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
· A variety of different types of paid and unpaid leave covering emergency and planned leave
· Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
· NHS Car Lease scheme and Cycle to Work scheme
· An extensive range of learning and development opportunities
· Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
A full description of the role is available in the attachment: job description.
Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.
Working for the Trust
Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.
Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact:yhs-tr.recruitment@nhs.net.
As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.
Armed Forces Friendly Employer
We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain’s Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.
COVID-19 Vaccination Requirements
Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.
This advert closes on Tuesday 26 Nov 2024
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
