Total 28 Administrative / Clerical job vacancies in Brentwood, CM14 4BX

An exciting opportunity has arisen for a well-motivated individual to join us as a PA/Medical Secretary in the Oncology Department within Networked Services Division.

This is a full-time permanent post. It will be working 37.5 hours per week Monday to Friday, with the option of hybrid working. The Trust are committed to supporting flexible working agreements.

You will be responsible for covering the provisions of full secretarial and administrative support within the Cutaneous Lymphoma team, ensuring a high standard of PA / secretarial duties is maintained and deadlines and audio typing targets are met.

You will be enthusiastic, flexible, willing to learn, eager to play an effective part in a busy team environment, work to a high standard and be able to use your own initiative.

You will have experience of audio typing and copy typing and ideally have worked within a healthcare environment with Medical Secretarial experience and a good knowledge of medical terminology. Knowledge of cancer pathways/targets would be beneficial.

When applying for this position, please refer to the person specification and demonstrate within your application form how you meet the criteria, providing examples where possible.

Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, this includes placing it in order of priority and acting on matters which can be dealt with without further reference.



Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.



Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed.



Organise and schedule meetings and maintain an up to date diary for appointments, meetings and interviews.



Effectively monitor clinic templates liaising with clinical team and administration staff to ensure clinic numbers are manageable. Escalating to the management team when appropriate.



Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference.



Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.



Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients.



Liaise with internal and external departments to arrange clinical investigations/procedures.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES



SPECIFIC DUTIES AND RESPONSIBILITIES:
• Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference.
• Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.
• Organize and schedule meetings and maintain an up-to-date diary for appointments, meetings and interviews.
• Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate.
• Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference.
• Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary.
• Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients.
• Liaise with internal and external departments to arrange clinical investigations/procedures.
• Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies.
• Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system.
• Receive new patient referrals and organize appointment/admissions and arrange treatment as required.
• Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category
• Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas.
• Contribute to the training of new members of staff within a given area as required.
• Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions.
• Provide information required to support the investigation of litigation cases.
• Provide statistical information to the Information Department as required.
• Work with Clinicians, Managers and Administration staff to review working practices, identify new improved ways of working and find solutions to problems.
• Work with the management team to improve quality and range of services, with resources being managed according to agreed policies and priorities.
• Ensure all relevant information is available for multi-disciplinary meetings for your team. Co-ordinate case notes and reports where necessary.



ADDITIONAL REQUIREMENTS
• Always follow risk management procedures including the identification, assessment, and management of risk within the division.
• To abide by all Trust policies and Procedures.
• To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.



This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties and flexibility may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.


This advert closes on Friday 8 Nov 2024

Proud member of the Disability Confident employer scheme

DUTIES AND RESPONSIBILITIES SPECIFIC DUTIES AND RESPONSIBILITIES: Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system. Ensure accurate input of patient details when entering data on to information databases and patient administration system. Scanning of correspondence and test results into patient electronic case notes. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature. Provide data to the Information Department as required. Liaise with internal and external departments to arrange clinical investigations/procedures. Liaise with staff at all levels both internally and externally. Contribute to the training of new members of staff within a given area as required. ADDITIONAL REQUIREMENTS Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and Procedures. To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

DUTIES AND RESPONSIBILITIES SPECIFIC DUTIES AND RESPONSIBILITIES: Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system. Ensure accurate input of patient details when entering data on to information databases and patient administration system. Scanning of correspondence and test results into patient electronic case notes. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature. Provide data to the Information Department as required. Liaise with internal and external departments to arrange clinical investigations/procedures. Liaise with staff at all levels both internally and externally. Contribute to the training of new members of staff within a given area as required. ADDITIONAL REQUIREMENTS Follow risk management procedures at all times including the identification, assessment and management of risk within the division. To abide by all Trust policies and Procedures. To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Department description

Own essential administrative work to support the activities of our field agents and schedulers. To maintain and accurately update customer accounts and internal data sources to accurately reflect the activity of a Field Debt Solutions Agent or third party field agent in a timely manner.

Responsibilities

• Completing initial and final checks on accounts to ensure suitability for Warrant execution
• Taking calls from to support scheduling activities
• Monitoring and completing work within task lists to minimise drop off and ensure we are adhering to regulatory time frames
• Monitoring and chasing allocation of payments made to field agents by cash or cheque and ensuring they are allocated no later than two working days after populating the database
• Printing and distributing Local HR letters and Local court letters
• Creating electronic court packs to either central courts or field agents attending court
• Supporting Schedulers with Court bookings and payments
• Compiling and sending Locksmith/third party 'D3' report to agents on a daily and weekly basis
• Update Agents/third party agents with Locksmith and dog handler details
• Ensuring all actions and behaviours treat our customers fairly and comply with regulations
• Working daily warrant application reports
• Provide any business updates via SMS to Field debt solutions which includes Authorisation SMS
• Providing ad-hoc support to the wider department when required
• Monitoring of Scheduler mailbox and responding to any local court requests

Qualifications

The actions and behaviours of all employees must treat our customers fairly and comply with regulations

For all customer facing roles employees must understand any regulations, policies and processes which relate to their job role and provide fair outcomes when giving service to our customers.

• Ability to spot patterns and potential risk to business and deal with this appropriately
• Self-motivated and able to complete high volumes of tasks without compromising quality of work
• A working knowledge of the debt journey and the field debt processes
• Excellent communication skills both verbal and written
• A high attention to detail, able to consistently producing accurate work of a high standard whilst working high volumes of similar tasks
• Prioritise workload and work to tight deadlines within a fast paced environment
• To be naturally positive and a problem solver
• Computer literacy (proficient in Windows, Word, Excel) and willingness to learn new skills
• Handle confidential information and customer sensitive data
• An excellent knowledge of FDS and Credit Management systems, processes and policies

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

DUTIES AND RESPONSIBILITIES To be responsible for the clinic preparation for blocks of clinics, ensuring that these clinics are prepared on time for patient attendances. To be responsible for ensuring that 100% of all necessary paperwork required for the clinic is achieved. Adhere to all written instructions on the clinic outcome forms with regard to completing blood forms. Maintain a master template of bloods required for each clinic. To ensure all paperwork for clinics are in good order. To support the Medical Secretaries to manage clinic appointments, including amending appointments and making urgent follow-up appointments on Careflow. To complete scanning of documents into patient record as requested. Assist secretarial teams with outgoing correspondence when necessary. Undertake general clerical tasks and support for the Support Manager, Assistant Service Manager and Medical Secretaries and Support Secretaries to contribute to the smooth running of the team. To help cover during exceptionally busy periods, for annual leave and sickness for other Clerical Officers whilst maintaining their own role. To work on ones own initiative as well as part of a team. To have a good knowledge of Health Records systems, CWP and Careflow. To have the ability to communicate with all medical staff, research nurses, medical secretaries and other hospital departments. Contribute to the training of new members of staff as required. Work with managers and administrative staff to review working practices, identify new improved ways of working, find solutions to problems and improve quality and range of services. To have a good understanding of the different specialties and some knowledge of the treatment pathway that the patients follow. To pull patient notes and create new case notes for new patients, when requested. To communicate with all service users with empathy, tact and diplomacy. This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

DUTIES AND RESPONSIBILITIES SPECIFIC DUTIES AND RESPONSIBILITIES: Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Organize and schedule meetings and maintain an up-to-date diary for appointments, meetings and interviews. Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate. Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference. Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary. Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients. Liaise with internal and external departments to arrange clinical investigations/procedures. Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies. Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system. Receive new patient referrals and organize appointment/admissions and arrange treatment as required. Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas. Contribute to the training of new members of staff within a given area as required. Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions. Provide information required to support the investigation of litigation cases. Provide statistical information to the Information Department as required. Work with Clinicians, Managers and Administration staff to review working practices, identify new improved ways of working and find solutions to problems. Work with the management team to improve quality and range of services, with resources being managed according to agreed policies and priorities. Ensure all relevant information is available for multi-disciplinary meetings for your team. Co-ordinate case notes and reports where necessary. ADDITIONAL REQUIREMENTS Always follow risk management procedures including the identification, assessment, and management of risk within the division. To abide by all Trust policies and Procedures. To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.

The Radiology Department at The Christie NHS Foundation Trust are looking to recruit an enthusiastic, self-motivated, and approachable individual to work within our busy, friendly team.



The role involves providing reception and other clerical support within a team based in the Department of Radiology, rotating through MR, CT, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) departments.



The successful candidate should have knowledge of IT with good organisational and communication skills, be enthusiastic and committed to helping deliver a high-quality service. The candidate should be hard-working and capable of working on their own initiative as well as enjoy working as part of the team to maintain a high standard of service.

The post holder will provide clerical support within specified areas of the Radiology department which includes CT, MRI, X-ray, Ultrasound and PACS (Picture Archiving and Communication System) services on a rotational basis.



To ensure that patients are accurately registered on the radiology computer system and thatall required information is available for their attendance.



To undertake computerised booking and scheduling of appointments; determining that resource requirements are available for the appointment type; that patient preparation criteria are checked, and patient instructions are distributed to patients along with the appointment letter.



To provide importing and exporting of radiology imaging using the PACS and other associated systems.



To undertake a variety of clerical duties required in a demanding and challenging department.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES
• Responsible for scheduling and booking appointments using the Radiology Information System and distribution of Radiology examination literature to patients, ensuring any previous examinations are retrieved and ready for the radiographers prior to the appointment.
• Responsible for receiving patients at reception, informing appropriate staff of their arrival and dealing with any concerns the patient might have.
• Responsible for direct booking of appointments – negotiation of future appointments with the patient on a face-to-face basis using the electronic diary.

§ Responsible for ensuring patient appointments are given within agreed target times and following agreed escalation policies when appropriate.

§ Responsible for the receipt of requests through both the electronic Order Comms system and paper requests. Constant review and update of the Order Comms system is required for incoming messages regarding requests.

§ Responsible for obtaining up-to-date test results, arranging admission and cytology services where necessary for patients attending for some ultrasound and X-ray intervention procedures.
• Responsible for importing and exporting images to and from PACS using the Trust’s intranet based request form and e-mail systems to record this activity.
• Responsible for importing and exporting images to and from PACS using the national Burnbank Image Exchange Portal (IEP); and logging details of the import and export onto the Trust’s intranet based requesting system.

§ Responsible for downloading and encrypting patient data onto CDs from PACS for legal purposes and for sending to other Trusts that are not electronically linked.

§ Retrieval of images/reports for research and teaching purposes, which are undertaken by the consultant radiologists, specialist registrars and medical students within the department, ensuring that these are tracked appropriately to a specific location, if needed.

§ Uploading and downloading images on to PACS from CDs and IEP and digitising hard copy films so that the radiologists can access the images through PACS for reporting.

§ Obtain case notes, images and reports for radiologists within the department for specialist examination reviews.
• Use of MEDWAY and Clinical Web Portal (CWP) patient administration systems as a reference tools
• Answer telephone enquiries, both internal and external, from members of staff of all levels, departments, patients/relatives and other hospitals, referring them to a manager only when necessary.

§ To maintain and improve communication links between Radiology and other departments throughout the Trust.
• Liaise with other staff in and outside the department to ensure all information is available for daily multidisciplinary (MDT) meetings.
• Contribute to the training of new members of staff within the department, as required.
• Work with Office Administrator/Secretarial & Clerical Team Leader to review working practices, identify new improved ways of working and find solutions to problems.
• To monitor and maintain appropriate levels of stationery as and when necessary.
• Undertake any other duties commensurate with the post, within reason, when called upon by the Office Administrator, Secretarial & Clerical Team Leader and Principal Radiographers, to assist in maintaining a high standard of service, following appropriate training.
• To participate in the Trust’s mandatory training.

Any other duties, which after discussion, might be reasonably requested to maintain the smooth running of the department.



This advert closes on Tuesday 17 Sep 2024

Proud member of the Disability Confident employer scheme

If you would like to find out more information about this role, please see the attached job specification.

DUTIES AND RESPONSIBILITIES Responsible for scheduling and booking appointments using the Radiology Information System and distribution of Radiology examination literature to patients, ensuring any previous examinations are retrieved and ready for the radiographers prior to the appointment. Responsible for receiving patients at reception, informing appropriate staff of their arrival and dealing with any concerns the patient might have. Responsible for direct booking of appointments negotiation of future appointments with the patient on a face-to-face basis using the electronic diary. Responsible for ensuring patient appointments are given within agreed target times and following agreed escalation policies when appropriate. Responsible for the receipt of requests through both the electronic Order Comms system and paper requests. Constant review and update of the Order Comms system is required for incoming messages regarding requests. Responsible for obtaining up-to-date test results, arranging admission and cytology services where necessary for patients attending for some ultrasound and X-ray intervention procedures. Responsible for importing and exporting images to and from PACS using the Trusts intranet based request form and e-mail systems to record this activity. Responsible for importing and exporting images to and from PACS using the national Burnbank Image Exchange Portal (IEP); and logging details of the import and export onto the Trusts intranet based requesting system. Responsible for downloading and encrypting patient data onto CDs from PACS for legal purposes and for sending to other Trusts that are not electronically linked. Retrieval of images/reports for research and teaching purposes, which are undertaken by the consultant radiologists, specialist registrars and medical students within the department, ensuring that these are tracked appropriately to a specific location, if needed. Uploading and downloading images on to PACS from CDs and IEP and digitising hard copy films so that the radiologists can access the images through PACS for reporting. Obtain case notes, images and reports for radiologists within the department for specialist examination reviews. Use of MEDWAY and Clinical Web Portal (CWP) patient administration systems as a reference tools Answer telephone enquiries, both internal and external, from members of staff of all levels, departments, patients/relatives and other hospitals, referring them to a manager only when necessary. To maintain and improve communication links between Radiology and other departments throughout the Trust. Liaise with other staff in and outside the department to ensure all information is available for daily multidisciplinary (MDT) meetings. Contribute to the training of new members of staff within the department, as required. Work with Office Administrator/Secretarial & Clerical Team Leader to review working practices, identify new improved ways of working and find solutions to problems. To monitor and maintain appropriate levels of stationery as and when necessary. Undertake any other duties commensurate with the post, within reason, when called upon by the Office Administrator, Secretarial & Clerical Team Leader and Principal Radiographers, to assist in maintaining a high standard of service, following appropriate training. To participate in the Trusts mandatory training. Any other duties, which after discussion, might be reasonably requested to maintain the smooth running of the department.

Reporting faults Arranging meetings, hospitality, and venues. Managing diaries Managing Emails Student Co-Ordination Create and Maintain Databases/Spreadsheets Maintain databases. Plan and Allocate teams student nurses and be their first point of contact. Health Roster Management Training and Appraisal compliance Preparation for meetings for Operational Lead Be first point of contact on behalf of Operational Lead Compliance of Mandatory training in line with Trust policy Please see the attached job description and person specification for more information about this role and working at North East London NHS Foundation Trust. We encourage you to refer closely to this when completing your application. We welcome your application even if you do not meet all the criteria listed in the person specification. Any development needs to help you succeed in the role, can be discussed at the interview stage. Use of AI Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Are you starting out in your career or are you looking to use your skills and experience in a new role? The Christie NHS Foundation Trust is looking for enthusiastic Support Secretaries to provide comprehensive support in the Clinical Oncology Lung Team. You will be joining a friendly team of Medical Secretaries and as such will be a flexible team player.

Experience and knowledge of medical audio transcription and medical terminology would be advantageous. The role will include all aspects of secretarial duties and the ability to plan and prioritise a varied workload is essential. Organisation, communication and team working skills are key, as you will be working in a busy, demanding and rewarding environment. We actively support and develop our staff to ensure patients receive the best quality care.

This isa Part Time Permanent Positionworking22.5 hours per week, with the option of hybrid working. The Trust are committed to supporting flexible working agreements.

When applying for this position, please refer to the person specification and demonstrate within your application form, how you meet the criteria, providing examples where possible.

· Type clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time/ targets and ensure that office instructions are followed/ referred to the PA/Medical Secretary as appropriate.



· To carry out discharge process for patients who have been discharged from the service.



· Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Careflow), including routine use of case note tracking system.



· Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.



· Scanning of correspondence and test results into patient electronic case notes.



· Closely liaise with Clinic Managers and PA/Medical Secretaries to ensure new patient referrals are registered on Careflow, triaged, and subsequently appointed in accordance with clinical instructions. Liaise with PA/Medical Secretary to ensure accurate booking of clinical appointments for both new and review patients.



· Liaise with internal and external departments to arrange clinical investigations and procedures.

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

SPECIFIC DUTIES AND RESPONSIBILITIES:

§ Typing of clinical correspondence, treatment summaries and annotations, ensuring compliance with turnaround time / targets with the use of the digital dictation system.

§ Ensure accurate input of patient details when entering data on to information databases and patient administration system.

§ Scanning of correspondence and test results into patient electronic case notes.

§ Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.

§ Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.

§ Provide data to the Information Department as required.

· Liaise with internal and external departments to arrange clinical investigations/procedures.

· Liaise with staff at all levels both internally and externally.

§ Contribute to the training of new members of staff within a given area as required.



ADDITIONAL REQUIREMENTS

§ Follow risk management procedures at all times including the identification, assessment and management of risk within the division.

§ To abide by all Trust policies and Procedures.

§ To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning.


This advert closes on Thursday 5 Sep 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for an experienced Medical Secretary/Personal Assistant to join the Haematology Oncology team.

You will provide full secretarial and PA support to the Consultant(s) and their team, ensuring a satisfactory standard of secretarial duties are maintained and deadlines are met. Maintain a high standard of service to meet patient needs, keep accurate, up-to-date records and ensure the smooth running of clinics. You will be enthusiastic, flexible, willing to learn, eager to play an effective part in a busy team environment and be able to use your own initiative.

You will be able to organise and prioritise your own workload and balance this with the demands of this diverse and varied role, with the ability to work to tight deadlines.

The role will work on a hybrid basis on site and from home in line with service needs.

Essential qualifications include RSA / OCR typing / text transcription Stage III, along with a good working knowledge of Microsoft Office packages. You will have previous medical secretarial experience in a similar environment and proven audio typing skills (60 wpm).

When applying for this position, please refer to the person specification and demonstrate within your application form how you meet the criteria, providing examples where possible.
• Liaise closely with all Consultants in your area of responsibility to provide a full secretarial service, including typing, dealing with queries from patients, relatives and colleagues from within and outside the Trust, scanning and maintaining case notes.
• Diary management for the consultant/s.
• Provide secretarial service to the junior doctors and nurse clinicians within the team, as above.
• Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.
• Organise and schedule consultant meetings and maintain an up-to-date diary for appointments, meetings and interviews.
• Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference.
• Answer written and verbal enquiries from patients/relatives, referring enquiries to the consultant only when necessary.
• Liaise with internal and external departments to arrange clinical investigations/procedures.
• Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (CareFlow).
• Receive new patient referrals and ensure timely registration and booking of appointments – liaise with the Tracking team to ensure accurate tracking of patients in regard to cancer and non-cancer targets.
• Liaise with day unit staff to ensure chemotherapy and other treatment appointments are booked appropriately

The Christie is one of Europe’s leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years.

We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.
• Liase closely with all Consultants in your area of responsibility to provide a full secretarial service, including typing, dealing with queries from patients, relatives and colleagues from within and outside the Trust, scanning and maintaining case notes.
• Diary management for the consultant/s
• Provide secretarial service to the junior doctors and nurse clinicians within the team, as above.
• Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential.
• Organise and schedule consultant meetings and maintain an up-to-date diary for appointments, meetings and interviews.
• Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference.
• Answer written and verbal enquiries from patients/relatives, referring enquiries to the consultant only when necessary
• Liase with internal and external departments to arrange clinical investigations/procedures.
• Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (CareFlow).
• Receive new patient referrals and ensure timely registration and booking of appointments – liaise with the Tracking team to ensure accurate tracking of patients in regard to cancer and non-cancer targets.
• Liaise with day unit staff to ensure chemotherapy and other treatment appointments are booked appropriately.
• Manage outpatient clinic templates to ensure smooth running of clinics
• Book patient appointments
• Take minutes for Trust and departmental meetings as appropriate
• Contribute to the training of new members of staff within a given area as required.
• Ensure electronic case notes are kept up-to-date, all investigations and other material (outside results and films) are available for clinic appointments/admission.
• Type annotations and letters into the patient administration system accurately and timely, keeping to internal turnaround targets to ensure a high standard of service to referring consultants and GPs.
• Provide sickness and holiday cover for other members of the administration team, ensuring that turnaround times are maintained.
• Assist clerical staff where necessary to ensure the timely scanning of correspondence into case notes.
• Provide information required to support the investigation of litigation cases.
• Work with clinicians, managers and administrative staff to review working practices, identify new improved ways of working and find solutions to problems

Additional Requirements:
• Follow risk management procedures at all times including the identification, assessment and management of risk within the Division.
• To abide by all Trust policies and Procedures.
• To be responsible for own professional/personal development, including participating in ongoing appraisal and personal development planning


This advert closes on Thursday 22 Aug 2024

Proud member of the Disability Confident employer scheme

Liase closely with all Consultants in your area of responsibility to provide a full secretarial service, including typing, dealing with queries from patients, relatives and colleagues from within and outside the Trust, scanning and maintaining case notes. Diary management for the consultant/s Provide secretarial service to the junior doctors and nurse clinicians within the team, as above. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Organise and schedule consultant meetings and maintain an up-to-date diary for appointments, meetings and interviews. Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference. Answer written and verbal enquiries from patients/relatives, referring enquiries to the consultant only when necessary Liase with internal and external departments to arrange clinical investigations/procedures. Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (CareFlow). Receive new patient referrals and ensure timely registration and booking of appointments liaise with the Tracking team to ensure accurate tracking of patients in regard to cancer and non-cancer targets. Liaise with day unit staff to ensure chemotherapy and other treatment appointments are booked appropriately. Manage outpatient clinic templates to ensure smooth running of clinics Book patient appointments Take minutes for Trust and departmental meetings as appropriate Contribute to the training of new members of staff within a given area as required. Ensure electronic case notes are kept up-to-date, all investigations and other material (outside results and films) are available for clinic appointments/admission. Type annotations and letters into the patient administration system accurately and timely, keeping to internal turnaround targets to ensure a high standard of service to referring consultants and GPs. Provide sickness and holiday cover for other members of the administration team, ensuring that turnaround times are maintained. Assist clerical staff where necessary to ensure the timely scanning of correspondence into case notes. Provide information required to support the investigation of litigation cases. Work with clinicians, managers and administrative staff to review working practices, identify new improved ways of working and find solutions to problems Additional Requirements: Follow risk management procedures at all times including the identification, assessment and management of risk within the Division. To abide by all Trust policies and Procedures. To be responsible for own professional/personal development, including participating in ongoing appraisal and personal development planning

SPECIFIC DUTIES AND RESPONSIBILITIES: Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, which includes placing it in order of priority and acting on matters which can be dealt with without further reference. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Organize and schedule meetings and maintain an up-to-date diary for appointments, meetings and interviews. Effectively monitor clinic templates liaising with clinical team and appropriate administration staff to ensure clinic numbers are manageable. Escalating to Admin and Service Managers when appropriate. Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, acting on all matters which can be dealt with without further reference. Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary. Deal with stressful phone calls which can be emotional / abusive and of a sensitive nature from relatives/patients. Liaise with internal and external departments to arrange clinical investigations/procedures. Liaise with patients involved in trials undertaken by the team, coordinating all necessary information between patients, hospital and organizing bodies. Ensure accurate input of patient details when entering data onto information databases and Patient Administration System (Careflow) including routine use of the case note tracking system. Receive new patient referrals and organize appointment/admissions and arrange treatment as required. Contribute to the appropriate management of the waiting list, particularly in relation to patients who fall within the two-week wait category Co-ordinate annual leave within the group to ensure clinics are capped or cancelled as necessary in order that clinics are managed effectively, and nursing staff are allocated appropriately to other areas. Contribute to the training of new members of staff within a given area as required. Ensure case notes are kept up to date and that all investigations and other material (outside notes and films) are available for clinic appointments/admissions. Provide information required to support the investigation of litigation cases. Provide statistical information to the Information Department as required. Work with Clinicians, Managers and Administration staff to review working practices, identify new improved ways of working and find solutions to problems. Work with the management team to improve quality and range of services, with resources being managed according to agreed policies and priorities. Ensure all relevant information is available for multi-disciplinary meetings for your team. Co-ordinate case notes and reports where necessary. ADDITIONAL REQUIREMENTS Always follow risk management procedures including the identification, assessment, and management of risk within the division. To abide by all Trust policies and Procedures. To be responsible for own professional /personal development, including participating in ongoing appraisal and personal development planning This job description is not intended to be exhaustive but reflects the main responsibilities of the post holder. Other duties and flexibility may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

DUTIES AND RESPONSIBILITIES Responsible for scheduling and booking appointments using the Radiology Information System and distribution of Radiology examination literature to patients, ensuring any previous examinations are retrieved and ready for the radiographers prior to the appointment. Responsible for receiving patients at reception, informing appropriate staff of their arrival and dealing with any concerns the patient might have. Responsible for direct booking of appointments negotiation of future appointments with the patient on a face-to-face basis using the electronic diary. Responsible for ensuring patient appointments are given within agreed target times and following agreed escalation policies when appropriate. Responsible for the receipt of requests through both the electronic Order Comms system and paper requests. Constant review and update of the Order Comms system is required for incoming messages regarding requests. Responsible for obtaining up-to-date test results, arranging admission and cytology services where necessary for patients attending for some ultrasound and X-ray intervention procedures. Responsible for importing and exporting images to and from PACS using the Trusts intranet based request form and e-mail systems to record this activity. Responsible for importing and exporting images to and from PACS using the national Burnbank Image Exchange Portal (IEP); and logging details of the import and export onto the Trusts intranet based requesting system. Responsible for downloading and encrypting patient data onto CDs from PACS for legal purposes and for sending to other Trusts that are not electronically linked. Retrieval of images/reports for research and teaching purposes, which are undertaken by the consultant radiologists, specialist registrars and medical students within the department, ensuring that these are tracked appropriately to a specific location, if needed. Uploading and downloading images on to PACS from CDs and IEP and digitising hard copy films so that the radiologists can access the images through PACS for reporting. Obtain case notes, images and reports for radiologists within the department for specialist examination reviews. Use of MEDWAY and Clinical Web Portal (CWP) patient administration systems as a reference tools Answer telephone enquiries, both internal and external, from members of staff of all levels, departments, patients/relatives and other hospitals, referring them to a manager only when necessary. To maintain and improve communication links between Radiology and other departments throughout the Trust. Liaise with other staff in and outside the department to ensure all information is available for daily multidisciplinary (MDT) meetings. Contribute to the training of new members of staff within the department, as required. Work with Office Administrator/Secretarial & Clerical Team Leader to review working practices, identify new improved ways of working and find solutions to problems. To monitor and maintain appropriate levels of stationery as and when necessary. Undertake any other duties commensurate with the post, within reason, when called upon by the Office Administrator, Secretarial & Clerical Team Leader and Principal Radiographers, to assist in maintaining a high standard of service, following appropriate training. To participate in the Trusts mandatory training. Any other duties, which after discussion, might be reasonably requested to maintain the smooth running of the department.