Total 4 job vacancies by 128 Diversey, Inc.

This position is responsible for providing support regarding adherence to quality specifications, regulatory and environmental compliance.  The successful candidate will be able to interrupt drawings, specifications, and understand and utilize aseptic sampling techniques for liquids, powders, and components.  They will also be able to tabulate and summarize a variety of data as needed.  This candidate should also be able to actively participate and comply with our Quality, Health, and Environmental programs, including: training initiatives and following all policies and procedures. This position works in a team environment and is required to assist others as necessary.

QC Incoming Inspector

ABOUT DIVERSEY

Diversey’s mission is to protect and care for people through leading hygiene, infection prevention, and cleaning solutions. We develop and deliver innovative products, services, and technologies that save lives and protect our environment. Over the course of 95 years, the Diversey brand has become synonymous with product quality, service, and innovation. 

Our fully integrated suite of solutions combines patented chemicals, dosing and dispensing equipment, cleaning machines, services, and digital analysis. We are a trusted partner serving more than 85,000 customers in over 80 countries with a network of approximately 8,500 employees globally.

We are the leading global pure play provider to the cleaning and hygiene industry for the institutional and food and beverage markets. We provide customers peace of mind by helping maintain their brand integrity so they can focus on growing their business. Through end-to-end repeatable services, we deliver the highest standards across customer locations to achieve improved operational efficiency and environmental sustainability.

POSITION SUMMARY

This position is responsible for providing support regarding adherence to quality specifications, regulatory and environmental compliance.  The successful candidate will be able to interrupt drawings, specifications, and understand and utilize aseptic sampling techniques for liquids, powders, and components.  They will also be able to tabulate and summarize a variety of data as needed.  This candidate should also be able to actively participate and comply with our Quality, Health, and Environmental programs, including: training initiatives and following all policies and procedures. This position works in a team environment and is required to assist others as necessary.

KEY RESPONSIBILITIES

• Employs safe work habits and complies with all applicable Diversey safety requirements.
• Works closely with the Quality Manager and Supervisor, Receiving Warehouse, Operations, and QA personnel at other sites
• Ability to perform a variety of physical, dimensional and functional tests to determine the compliance of incoming materials with specification and standards.  Maintain appropriate documentation and assure accurate communication of results. 
• Using Aseptic techniques, safely samples incoming raw materials for testing.
• Investigate non-conforming raw materials and initiate and/or complete the report for the Quality Assurance Manager and/or Supervisor.
• Participate and assist in training; maintain safe and organized laboratory and work area.
• Provides support to the plant with regard to waste minimization, environmental compliance, regulatory compliance, timely disposition of returns , discrepant product and materials
• Ensures all required incoming component documentation accompanies each shipment.
• Trains personnel as needed, ability to conduct meetings.
• Supports the compliance and maintenance of GMP and ISO 9001 documentation
• Participates in continuous improvement activities such as 5 Why Investigations, Kaizen, TPM, etc.
• Ability to change shifts to cover vacation and needs of the business

 REQUIRED QUALIFICATIONS:

• Minimum Education Required: High school Diploma  
• Minimum Experience required: 
  • At least 1 year of experience in a Quality Control environment within a GMP regulated facility
  • Experience with sampling, testing, and approving components.
  • Basic Computer skills
  • SAP knowledge
• Physical Requirements:  
  • Ability to stand for periods of up to 4 hours at a time
  • Ability to perform repetitive bending and stretching on a daily basis
  • Employee must use and maintain their PPE, and follow Area specific PPE policies and rules
• Travel: N/A

ADDITIONAL QUALIFICATIONS:

• Organizational Skills: Must be able to take and follow directions.
• Communication Skills: Excellent verbal and written skills. 
• Problem Solving: High degree of analysis, problem solving and creativity.
• Technical Skills:  Must be able to solve mathematical problems at the high school level.  Must also have some basic hand tool skills.
• Honesty/Integrity:  Acts with integrity.  Is trusted and seen as a direct, truthful individual.  Can present truth in an appropriate and helpful manner.  Keeps confidences, admits mistakes; doesn’t misinterpret him/herself for personal gain.  Stands up for convictions and values and makes difficult decisions.
• Action Oriented:  Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with minimal planning; seizes more opportunities than others.
• Teamwork:  Strives for win/win solutions; co-operates with co-workers to achieve goals; provides support and encouragement to co-workers; brings substantive conflicts and disagreements into the open and attempts to resolve them collaboratively.
• Peer Relationships:  Can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative.  Easily gains trust and support of peers, and can be candid with peers.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Developing Others: Provides challenging and stretching tasks and assignments; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Planning:  Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.

REPORTING LINE

This role will report into the Quality Supervisor

DIRECT REPORTS

No

BAND:

B05

NOTE:

This Position Description describes the principal functions, the level of knowledge typically required, and the scope of responsibility for the position. This should not, however, be construed as an all-inclusive listing of requirements. Individuals may perform other duties as assigned, deemed necessary, and clearly defined via customized job descriptions or objective based management techniques.

POSITION SUMMARY:

The Field Service Technician manages Diversey’s businesses within their assigned territory. The Field Service Technician will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The Field Service Technician must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a remote position.

RESPONSIBILITIES:

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
• Establish excellent relationships at all customer organization levels (end users /supervisors/managers).
• Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
• Install equipment following Standard Operating Procedures.
• Conduct routine visits.
• Maintain existing customer equipment in working conditions.
• Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
• Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
• Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction.
• Diagnose and resolve technical problems and/or conditions.
• Manage adequate inventory levels in company vehicle and storage units.
• Repair leased dish machines and equipment following priorities and in accordance with the service level agreement.
• Execute administrative Duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
• Complete paid annual training program and mandatory safety training.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent required.
• 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
• Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
• Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps.
• Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
• Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing and electrical skills.
• Must have a professional attitude and be self-motivated/directed.
• Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce (FSL).

SALARY & BENEFITS:

The current pay range for this position is $51,000 - $62,000.  Actual compensation within that range will be dependent upon, but may not be limited to, the individual's skills, experience, qualifications, and applicable laws.

As a full-time employee of Diversey – A Solenis Company in 2023, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.

• Medical, dental, & vision coverage
• 401k (w/ employer match up to 6%)
• 15 paid vacation days (prorated based on start date)
• 9 paid holidays annually (prorated based on start date)
• 2 floating holidays (prorated based on start date)
• 48 hours of sick time (prorated based on start date)

Diversey is now part of Solenis!  As one company, we benefit from a broader global footprint, our customers have access to a diverse range of products and our people gain more opportunities to develop and grow. To learn more about Solenis and the acquisition of Diversey, click here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.

As an equal employment opportunity employer, Diversey provides reasonable accommodations to qualified individuals with disabilities to enable them to be considered for any position to be filled unless the accommodation would pose an undue hardship.  Should you require a reasonable accommodation in order to complete the hiring process, please contact our Human Resources Department at  hrquestions_us@diversey.com.

POSITION SUMMARY:

The Field Service Technician manages Diversey’s businesses within their assigned territory. The Field Service Technician will survey, install, maintain and/or repair chemical dispensing platforms and leased dish machines at customer sites. This individual will be responsible for delivering the value proposition and meeting contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. The Field Service Technician must build and maintain strong relationships with customers. This position uses emerging electronic technology for communication, reporting, and auditing. This is a remote position.

RESPONSIBILITIES:

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
• Establish excellent relationships at all customer organization levels (end users /supervisors/managers).
• Ensure an environment of total security by full adherence to policies, procedures, and better working practices raised by the EHS department.
• Install equipment following Standard Operating Procedures.
• Conduct routine visits.
• Maintain existing customer equipment in working conditions.
• Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
• Check inventory, to ensure customers have the minimum amount of supplies needed on-site, purchasing orders, and program compliance.
• Serve as the voice of the customer – recap areas of focus, follow up, regarding issues, and capture customer satisfaction.
• Diagnose and resolve technical problems and/or conditions.
• Manage adequate inventory levels in company vehicle and storage units.
• Repair leased dish machines and equipment following priorities and in accordance with the service level agreement.
• Execute administrative Duties – complete timesheet daily, follow up on equipment/parts purchasing orders, document consumption of equipment/parts at customer sites for cost allocation purposes, and review the weekly customer visit plan with your manager.
• Complete paid annual training program and mandatory safety training.

REQUIRED QUALIFICATIONS:

• High School diploma or equivalent required.
• 1+ years of field service experience (maintaining industrial equipment / mechanical problem solving) or selling cleaning solutions/equipment to Hospitality/Food Service businesses.
• Availability to support business needs (emergency calls) which may happen during the evening/night, on weekends, and over holidays.
• Computer technology experience – Email, Excel, Word, Google Apps, Cell Apps.
• Possess a valid US Driver’s License with a good driving record and the ability to drive for extended periods.
• Physical Requirements: moving objects up to 40 lbs and executing precise work in limited spaces.
• Effective use of power tools in limited spaces.
• Plumbing and electrical skills.
• Must have a professional attitude and be self-motivated/directed.
• Must have high attention to detail, time management, communication, decision-making, interpersonal relationships, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce (FSL).

SALARY & BENEFITS:

The current pay range for this position is $51,000 - $62,000.  Actual compensation within that range will be dependent upon, but may not be limited to, the individual's skills, experience, qualifications, and applicable laws.

As a full-time employee of Diversey – A Solenis Company in 2023, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.

• Medical, dental, & vision coverage
• 401k (w/ employer match up to 6%)
• 15 paid vacation days (prorated based on start date)
• 9 paid holidays annually (prorated based on start date)
• 2 floating holidays (prorated based on start date)
• 48 hours of sick time (prorated based on start date)

Diversey is now part of Solenis!  As one company, we benefit from a broader global footprint, our customers have access to a diverse range of products and our people gain more opportunities to develop and grow. To learn more about Solenis and the acquisition of Diversey, click here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.

As an equal employment opportunity employer, Diversey provides reasonable accommodations to qualified individuals with disabilities to enable them to be considered for any position to be filled unless the accommodation would pose an undue hardship.  Should you require a reasonable accommodation in order to complete the hiring process, please contact our Human Resources Department at  hrquestions_us@diversey.com.

POSITION SUMMARY:

The TASKI Technical Service Representative adds value after sales. This individual will provide service and act as a single point of contact to customers and employees with respect to ordering parts and the servicing of TASKI and NSS equipment.

KEY RESPONSIBILITIES:

• Provide excellent customer service by giving accurate information, timely response and taking ownership. 
• Maintain a high level of personal knowledge in respect to TASKI and NSS equipment, parts and related functions. 
• Communicate with customers by telephone, email, remote guidance, or chat to perform necessary diagnostic assessments.  Determine proper course of action for repairs.
• Communicate with a broad range of customers in North America, to understand the customer’s specific service and parts requirements.
• Collaborate with Technical Specialists, Distributors, TASKI / NSS Sales Professionals and 3rd party service providers.
• Address complaints or problems which may arise throughout a service cycle.  Determine the nature and cause of those problem(s), seek appropriate assistance, and to take action to resolve the problem(s) so as not to reoccur.  
• Receive and process orders in compliance with company policies and procedures.
• Dispatch service calls in conjunction with service providers and in accordance with company or customer policies.
• Advise customers and employees of company and supplier policies such as warranties and return of goods.
• Utilize computer technology and systems including SAP, Salesforce, Microsoft 365 suite, Intellitrail, Remote Guidance and basic telephone systems.
• Promote companies' products and after sales services through up-selling techniques where appropriate.
• Conduct after sales follow up calls for accessories and parts needs based on preventative maintenance.
• Bring closure to service repairs through the use of after service customer satisfaction surveys, and to take necessary action for any unresolved issues that may arise.
• Understand, communicate, and determine warranty coverage where applicable.
• Complete a minimum of 100 hours per year of continued learning & development.

REQUIRED QUALIFICATIONS:

• High school diploma or equivalent preferred
• 1+ years of experience in a technical and/or customer service environment.
• Experience in technical work either electronic or mechanical (i.e. schematic reading skills) is a plus.
• Professional communication skills – should be able to communicate with peers, customers and vendors both via verbally and via e-mail in a respectful and friendly manner when under stress.
• Active listening skills – Ability to ask probing questions, understand concerns and overcome objectives.
• Ability to build relationships by phone and e-mail.
• Ability to work in a fast-paced environment – should be able to multi-task with proven follow-through and adherence to changing priorities and deadlines.
• Attention to detail – should be able to complete accurate data entry tasks.
• Action orientated – should be able self-start and follow up on feedback to ensure positive outcomes with a willingness to learn.
• Collaborative team player - Should be able to establish solid working relationships with stakeholders with a friendly disposition and high energy.

SALARY & BENEFITS:

The current pay range for this position is $55,000+. Actual compensation within that range will be dependent upon, but may not be limited to, the individual's skills, experience, qualifications, and applicable laws. As a full-time employee of Diversey – A Solenis Company in 2024, you will be eligible to enroll in our robust benefits package on your first day which includes, but is not limited to, the following.

• Medical, dental, & vision coverage
• 401k (w/ employer match up to 6%)
• 15 paid vacation days (prorated based on start date)
• 8 paid holidays annually (prorated based on start date) 
• 3 floating holidays (prorated based on start date)
• 48 hours of sick time (prorated based on start date)

Diversey is now part of Solenis!  As one company, we benefit from a broader global footprint, our customers have access to a diverse range of products and our people gain more opportunities to develop and grow. To learn more about Solenis and the acquisition of Diversey, click here.

#LI-CS1

#LI-Onsite

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status.

As an equal employment opportunity employer, Diversey provides reasonable accommodations to qualified individuals with disabilities to enable them to be considered for any position to be filled unless the accommodation would pose an undue hardship.  Should you require a reasonable accommodation in order to complete the hiring process, please contact our Human Resources Department at  hrquestions_us@diversey.com.