Total 1,154 Fresh/Entry Level Customer Service job vacancies

Job Description

• Prepare work packages and ensure spare availability prior to work commencement.
• Prepare work packages and provide support to technical crew.
• Liaise with technical crew and various departments to ensure smooth and timely completion of planned tasks.
• Perform data input and analysis.
• Plan and track monthly programs for completion.
• Answer customer queries.
• Any other duties required\

Job Requirements

• Higher Nitec / Diploma in Aviation Managamemt / Engineering Equivalent
• No experience is required, Full training will be provided
• Knowledge of SAP will be an advantage
• Must be comfortable with 12 hours rotating shift work arrangement

Job Summary:

As a Customer Care Specialist, you will play a central role in managing inquiries and resolving issues for both customers and partners across multiple communication channels, including voice calls, email, online chat, and case management systems. Reporting to the Customer Service Team Leader, you’ll be responsible for delivering exceptional service and ensuring a positive experience for all users. This role requires strong communication skills, problem-solving abilities, and a proactive approach to managing escalations and service recovery cases, all while meeting key performance metrics and contributing to the team’s success.

 

Job Description:

 

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

1. Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2. Preferably an Executive with experience in Customer Service or a similar role.

3. Minimum of 1 year of relevant experience in a contact center setting is preferred.

4. Experience managing live chats, emails, and inbound calls.

5. Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6. Strong communication skills across email, face-to-face interactions, and messaging platforms.

7. Proficiency in English and Malay, both spoken and written. Mandarin is an added advantage.

8. Strong business writing skills.

9. Proficient typing skills.

10. Excellent logical thinking and problem-solving abilities.

11. Ability to work independently and thrive in a fast-paced environment.

12. Positive attitude, team-oriented, and eager to learn.

13. Quick learner with the ability to adapt to changes.

14. Skilled in multitasking, prioritization, and time management.

15. Demonstrates strong teamwork and collaboration at all times.

16. Willingness to work on a rotating (24/7) shift, 5 days a week.

Job Description:

 

1. Serve as the main point of contact for customers and partners, handling inquiries and providing support via voice, email, online chat, and case management systems.

2. Set realistic expectations and resolve issues related to orders, payments, and app-related inquiries to ensure a positive experience.

3. Respond to inquiries on social media platforms, addressing questions about services, promotions, and support options through native channels or CRM tools.

4. Handle escalations, service recovery cases, and manager callbacks via email to ensure timely and satisfactory resolutions.

5. Strive for First Contact Resolution (FCR) according to standard operating procedures; follow up through callbacks, emails, or social media as needed when FCR is not achieved.

6. Monitor and manage escalation queues and backlogs, focusing on areas such as bookings, payments, and account-related inquiries.

7. Update case details accurately in relevant systems, including CRM and internal documentation tools.

8. Meet and exceed Key Performance Indicators (KPIs), such as average handling time, FCR rate, response time, and customer satisfaction score.

9. Document case details thoroughly in the Customer Relationship Management (CRM) system.

10. Provide clear and accurate information to customers and external partners as needed.

11. Effectively resolve issues related to order fulfillment, payment disputes, and app functionality.

12. Contribute to refining and improving dispute resolution processes.

13. Communicate professionally and clearly with both users and stakeholders.

14. Support the Team Leader in monitoring real-time performance and take proactive action as necessary.

15. Take on additional responsibilities and support ad-hoc projects as assigned by the Team Leader or Management.

16. Foster strong collaboration with team members to maintain a positive work environment.

17. Participate in ad-hoc projects or campaigns as needed to support business objectives.

18. Perform any other duties as assigned by Management.

Job Requirement:

 

1.   Diploma/Advanced Diploma, Bachelor’s Degree, or equivalent in any field.

2.   Preferably an Executive with experience in Customer Service or a similar role.

3.   Minimum of 1 year of relevant experience in a contact center setting is preferred.

4.   Experience managing live chats, emails, and inbound calls.

5.  Open to both fresh graduates and experienced candidates, with entry level based on prior experience.

6.   Strong communication skills across email, face-to-face interactions, and messaging platforms.

7.   Proficiency in English and Mandarin, both spoken and written.

8.   Proficiency in additional languages such as Malay & Cantonese, is an advantage.

9.   Strong business writing skills.

10. Proficient typing skills.

11. Excellent logical thinking and problem-solving abilities.

12. Ability to work independently and thrive in a fast-paced environment.

13. Positive attitude, team-oriented, and eager to learn.

14. Quick learner with the ability to adapt to changes.

15. Skilled in multitasking, prioritization, and time management.

16. Demonstrates strong teamwork and collaboration at all times.

17. Willingness to work on a rotating (24/7) shift, 5 days a week.

WHAT IS THE PATHWAYS PROGRAM? The Department of the Treasury's Intern Program affords experiences in the Federal Government intended to introduce possible careers in the civil service to individuals who are currently enrolled students. Successful applicants are placed in a dynamic, developmental program with the potential to lead to a civil service career in the Federal Government.

WHERE CAN I FIND OUT MORE ABOUT THE PATHWAYS PROGRAM? For additional information regarding the Pathways Program, please refer to the following website: www.usajobs.gov/StudentsAndGrads / OPM Intern Program information page

WHAT IS THE PLANNING & FINANCE DIVISION? The Planning & Finance Division (PFD) has a variety of responsibilities for the Office of Chief Counsel including, formulation and execution of Counsel's annual budget, performance metrics and reporting, corporate data analysis, coordination of Counsel's case management systems, internal survey design, administration, and analysis, strategic planning, business continuity planning, and program administration. PFD is staffed by Management and Budget Analysts as well as Systems Coordinators. PFD produces regular workload and resource reports (e.g., quarterly business performance reviews) and analysis that supports program costing (e.g., user fee cost-setting). PFD also responds to GAO, TIGTA, IRS CFO, and others on topics that require organizational and management data. In addition, PFD often collaborates with and cross assigns analysts to other Counsel Business Units when the projects require PFD skill sets or custom analytics (e.g., employee engagement, Enterprise Risk Management, and change management).

As Management Analyst Trainee based in the Office's Planning and Finance Division you will gain exposure to data analysis, survey design & administration, information systems projects, performance management, emergency preparedness, staffing analytics, human resources and training development, program management, and other challenging work. By offering a broad exposure to multiple areas, our internship is a great place to start for aspiring public sector administrators.

The following are the duties of the Student Trainee (Management Analyst) at the GS-07. You will have the opportunity to learn to perform these duties and will receive training to help you grow in this developmental position.

• Developing and analyzing performance management metrics used in the analysis and review of management goals and accomplishments;
• Serving on project teams to assist with administering customer satisfaction surveys;
• Assisting with studying employee/organizational efficiency and productivity and recommending changes to work methods and procedures;
• Using automated case management systems and other systems in order to identify and extract data for management studies;
• Researching and assembling information, analyzing issues, and recommending solutions to administrative procedures and/or processes;

Following the completion of program requirements, interns may be considered for non-competitive conversion to a career-conditional or term appointment. Conversion requirements include but are not limited to:

• Complete at least 640 hours of work experience acquired through the Internship Program
• Complete their degree or certificate requirements
• Meet the qualification standards for the position to which the Intern will be converted
• Meet agency-specific requirements as specified in the Participant's Agreement, and
• Perform their job successfully.

If you are converted after completion of internship, you will be placed into a Management Analyst position with non-competitive promotion potential to the GS-13 grade level.

All conversion requirements will be identified in the Participant Agreement.

Starting at $55,924 Per Year (GS 7)

A Vacancy at Staffordshire and Stoke-on Trent Integrated Care System.


Pre-Registration Trainee Pharmacy Technician (PTPT) Apprentice

Are you a school leaver or someone looking for a change?

Do you want to make a difference to people’s lives and wellbeing?

Do you want a career in pharmacy?

Are you committed to learning and highly motivated?

Do you have excellent literacy, numeracy and communication skills?

This role represents a fantastic opportunity for an individual, who could join a pathway to become part of a well-paid and highly sought after role.

The post is for a 2-year, fixed term contract for a Pre-Registration Trainee Pharmacy Technician (PTPT) apprenticeship, starting in February 2025.
Salary paid as per Band 4 * Annexe 21, which is a percentage of the top of band 4 pay
Year 1: 70% approx. £20,379
Year 2: 75% approx. £21,835

You will be given the opportunity to develop your skills to your full potential whilst working towards a BTEC level 3 Pharmacy Technician qualification, working with Stoke-on-Trent College. We are offering a rotational apprenticeship programme with placements across the County. During the two year programme you may rotate across two sectors, which would include a GP Practice and Community Pharmacy.

The Pre-Registration Trainee Pharmacy Technician (PTPT) Apprenticeship is a two year fixed term training post which will enable the student to train and study to apply to become a Registered Pharmacy Technician with the GPhC. There is an on-going requirement for the post holder to complete assignments, work to deadlines and work based competencies throughout the entire duration of the fixed term post.

The post holder will:

• Undertake a training program for Pre-registration Trainee Pharmacy Technician (PTPT) Apprentices and successfully complete all assignments and educational tasks in a timely manner to satisfy the requirements of the award.

• Carry out pharmaceutical duties which will enable them to register as a Pharmacy Technician with the General Pharmaceutical Council

• Carry out pharmaceutical duties under the direct supervision of an appropriate qualified person (pharmacist and/or technician) in all necessary departments of the Pharmacy Directorate. (Some of the duties will be in the form of training exercises and/or competence based assessment in conjunction with qualification criteria.)

• Co-operate with all pharmacy staff in providing and developing a safe, efficient and comprehensive pharmaceutical service which is focused on the needs of patients/customers and the wider Trust. This will be in accordance with local standard operating procedures.

•

The ICS is a partnership of NHS, council, voluntary and community organisations with a shared vision to make ‘Staffordshire and Stoke-on-Trent the healthiest place to live and work’.

The ICS will be led by an NHS Integrated Care Board (ICB), a statutory organisation with responsibility for NHS functions and budgets, and an Integrated Care Partnership (ICP), a statutory committee bringing together all system partners to produce a health and care strategy.

Together with two health and wellbeing boards, each ‘Place’ arrangement will plan and deliver services that meet the needs of local communities.

During your apprenticeship you will be employed by MPFT as the ‘host’ trust and managed by the ICS People Function Apprentice Team.

The Apprentice team will support you throughout your apprenticeship with the support of your placement and educational supervisors along with the team from the college. They will arrange your placements and help to ensure the resources you need are available to ensure your apprenticeship is enjoyable and fulfilling.

Unfortunately this post does not qualify for a Certificate of Sponsorship, please do not apply if you do not have a right to work for the entire duration of the programme.

On completion of the apprenticeship, you can apply to register with the General Pharmaceutical Council (GPhC) and continue your career in Pharmacy.

There is an expectation that you will be able to travel to your placements. You will be given one and a half days per week to complete college work, where you will be asked to either attend college or undertake independent study.



This is a fantastic opportunity for you to start a career in the sector and you will be supported throughout the programme to achieve your highest potential.



Closing date for applications: 1stDecember 2024

Interviews will take place week commencing 16thDecember 2024



For further details contact:



Name: Adele Cooke

Job Title: Apprentice Lead

Email Address:Adele.cooke@mpft.nhs.uk


This advert closes on Sunday 1 Dec 2024

Allcare Monitoring Services have an exciting opportunity to join their team to complete a Business Traineeship - Customer Engagement!
ABOUT THE BUSINESS
Allcare Monitoring is a Grade A1 24/7 Central Monitoring Station with 20 years of history. Allcare Monitoring monitors Commercial and Residential security alarms, Medical and duress alarms through a number of industries including domestic, corporate, aged care and service sectors.
The alarm event is received in the monitoring platform, actions including phone calls are made to the alarm event and contact is made with the end user.
Allcare Monitoring are open, honest and communicate transparently with all stakeholders. Their reputation is built on trust and by developing strong, two-way partnerships. They nurture their relationships with clients and staff to embed a sense of community. They focus on collective effort to deliver well-integrated solutions.
ABOUT THE ROLE
Allcare Monitoring are looking for TWO new trainees
... Click here to view more detail / apply for Business Traineeship ? Customer Engagement

Highlights:

• Basic up to $2800 + AWS + VB
• Monday to Friday : 9am to 6pm
• Working location at East region , Airport Cargo Road
• Freight and forwarding industry

Job scope:

• Manage all bookings for air and sea transportation.
• Coordinate with air and sea carriers.
• Maintain communication with customers.
• Oversee all sea-related documentation, including bookings and bills of lading (BL).

Requirements:

• Preferably min 1 year customer service experience
• Possess some knowledge in Air/Sea logistics will be an advantage
• Basic computer skills

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform that only shortlisted candidates would be notified*
We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Eric Yong Cheng Yuan | EA Personnel No.: R24124583

Overview

Our healthcare client is seeking a Senior Executive/Assistant Manager to support day-to-day operations at their Contact Centre, ensuring service standards, key performance indicators (KPIs), and positive experiences.

Do you want to make a positive impact on the lives of individuals with disabilities? We are looking for dedicated individuals to join our team as Support Workers. No experience necessary!

As a Support Worker, you will provide support and assistance to individuals with disabilities, helping them to achieve their goals and live fulfilling lives. Your responsibilities will include:

Assisting individuals with daily living activities and community integration
Providing support and encouragement to help individuals reach their goals
Promoting independence and quality of life
Collaborating with families and other professionals
Implementing individualized support plans

We are looking for individuals who are:

Patient and empathetic
Good communicators
Able to work independently and as part of a team
Committed to providing quality care

If you are patient, empathetic, and enjoy working with people, we encourage you to apply. We offer competitive pay, comprehensive training, and opportunities for career advancement.

Are you ready to embark on a heroic journey of compassion, empowerment, and making a real difference in the lives of others? Are you someone who believes that everyone deserves to be treated with dignity, respect, and understanding? If you're nodding along enthusiastically, then we have an amazing opportunity for you to become a Disability Support Superhero!

About Us:

We're not your average support service provider. We're a team of passionate individuals dedicated to unleashing the potential of every person we serve. From lending a helping hand to offering a listening ear, we're here to empower individuals with disabilities to live life on their own terms, with confidence and independence.

The Role:

As a Disability Support Superhero, you'll be donning your cape (figuratively, of course) and swooping in to save the day for our incredible clients. From assisting with daily tasks to providing emotional support and encouragement, your role will be to be their sidekick in navigating life's adventures.

Why Join Us:

No experience necessary – just a heart full of compassion and a willingness to learn!
Comprehensive training and ongoing support provided to help you become the superhero you were meant to be.
Flexible scheduling options to fit your lifestyle and commitments.
Opportunities for growth and advancement within our heroic team.

What You'll Do:

Be a source of strength and support for our clients, empowering them to overcome challenges and achieve their goals.
Assist with daily activities, such as personal care, household tasks, and community outings.
Foster meaningful connections and friendships with our clients, creating a supportive and inclusive environment.
Advocate for the rights and needs of individuals with disabilities, ensuring they have a voice in their own lives.

What We're Looking For:

A heart of gold and a genuine desire to make a positive impact in the lives of others.
Excellent communication skills and the ability to build rapport with people from all walks of life.
A flexible and adaptable mindset, with a willingness to learn and grow.
A passion for inclusivity, diversity, and creating a world where everyone belongs.

How to Apply:

Ready to unleash your inner superhero and become a force for good in the world? We want to hear from you! To apply for the role of Disability Support Superhero, simply send us your resume along with a brief cover letter telling us why you're the hero we've been searching for.

Don't miss out on this opportunity to turn your compassion into action and join us in making the world a more inclusive and empowering place for individuals with disabilities. Apply now and let's save the day together!

We can't wait to welcome you to our team of Disability Support Superheroes!

About Us:

We are dedicated to providing support and assistance to individuals and families in our community. We are seeking compassionate and caring Community Support Workers to join our team.

Responsibilities:

Providing assistance with daily living activities, such as personal care, meal preparation, and household chores.
Accompanying individuals to appointments and outings.
Providing companionship and emotional support.
Maintaining accurate documentation and reporting.
Adhering to all safety protocols and regulations.

Qualifications:

Certificate III in Community Services or equivalent qualification (or willingness to obtain).
Experience working in a community care setting preferred, but not essential.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong commitment to providing high-quality care.

Training and Development:

We offer comprehensive training and development opportunities to support your career growth, including:

Job training and mentorship.
Opportunities for career advancement.

Benefits:

Competitive salary and benefits package.
Flexible work arrangements.
Supportive and inclusive work environment.

If you are seeking a rewarding career where you can make a positive impact in your community, we encourage you to apply. Please submit your resume and cover letter

Are you passionate about caring for others and making a positive impact on their lives?

We're urgently seeking compassionate and dedicated individuals to join our team as Nursing Support Workers. This entry-level position offers a rewarding career opportunity to work alongside healthcare professionals and provide essential support to patients in a variety of settings, including hospitals, clinics, and nursing homes.

As a Nursing Support Worker, you'll play a vital role in:

Assisting with patient care, including personal hygiene, feeding, and mobility
Monitoring patient vital signs and reporting any changes to the nursing team
Preparing and maintaining patient environments, ensuring cleanliness and comfort
Providing emotional support to patients and their families, helping them to feel safe, secure, and understood

We're looking for individuals who are:

Compassionate and caring: You have a genuine desire to help others and make a positive difference in their lives.
Reliable and trustworthy: You can be counted on to arrive on time, follow procedures, and maintain confidentiality.
Patient and empathetic: You can remain calm and understanding, even in challenging situations.
Good communicators: You can effectively communicate with patients, families, and healthcare professionals.
No experience necessary! We offer comprehensive training to ensure you have the skills and knowledge needed to succeed in this role.

Join our team today and make a difference.

Apply now!!

Reference Number: S

Closing Date:

Employment Type: Temporary Full Time (up to 24 months)


Child Care Trainee - Education and Care Services 

Gain valuable experience whilst working towards a qualification
Allocated paid hours in work time to complete aspects of your course work
Successful applicants may be eligible for the Australian Apprentice Trainee Support payments

About us:
We are not your usual, we are upbeat, resourceful and determined. Our staff and community are at the core of what we do, looking for ways to work together and support each other. Naturally welcoming, we share good-natured humour and positivity. We aim to inspire a sense of possibility and create opportunities for all by rolling up our sleeves. Our workplace is agile and flexible, keeping ahead of the times. Be a part of it, lets get something
... Click here to view more detail / apply for Child Care Trainee ? Education and Care Services

PAID to Study a Certificate IV in Information Technology
Full Time Role Located in West Gosford
Driver's Licence essential



Kickstart Your Career in IT!


Are you passionate about technology and customer service? As a Service Desk Technician Trainee , youll have the exciting opportunity to work alongside experienced IT professionals, gaining hands-on skills to support the operations and growth of their business.


ABOUT CCGT:


We have been the Coast's leading employer of Apprentices and Trainees for over 40 years.


Throughout your traineeship, you will be employed by CCGT and will work day-to-day with our host employer to receive your on-the-job training in the industry.


ABOUT THE HOST EMPLOYER: Our Host Employer has been in operation for over 35 years and is a leading business to business technology provider on the Central Coast.  They


... Click here to view more detail / apply for Service Desk Technician Trainee

The major duties of the STUDENT TRAINEE (Maintenance Worker) position include, but are not limited to, the following:

• Performs minor and/or rough carpentry repairs using simple measures and hand tools.
• Performs minor painting tasks using brushes and/or rollers.
• Performs minor plumbing repairs.
• Assists higher graded Maintenance Workers or tradesmen in the performance of their work.
• Performs simple and routine maintenance and repair of grounds, exterior structures, buildings, equipment, and related utilities.

Starting at $23.72 Per Hour (WG 5)