Total 14 Manager level Customer Service job vacancies in NT - Darwin

Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment?



Due to company growth, OBrien Glass have an exciting opportunity for you to begin or continue your career within the Auto Glass industry by joining our Darwin AutoGlass Service Centre as a Customer Experience Leader! 

Ideally someone that is career driven, on their way up, motor vehicle industry experience is highly regarded! 

Hours: 8.00am - 4.00pm
Days: Monday - Friday
Must be able to work some Saturdays if and when required (Overtime applicable)

The Role:
Our Darwin AutoGlass Service Center is seeking a highly-motivated, enthusiastic and passionate Customer Experience Manager to lead customer service and focus on delivering a first class service to our new and existing customers.
... Click here to view more detail / apply for Customer Experience Leader

We are posting the job advertisement for our client, JMJ Disability Serv Pty Ltd.

Company Name: JMJ Disability Serv Pty Ltd
Job title: Disability Support Worker - House Team Leader
Job type: Full time, Permanent
Location: Northern Territory - Katherine & Darwin
Salary: $72,000 - $82,000 + superannuation
Working hours: 38 hours per week

About us

The company started through Maria’s goal of providing an opportunity for people with disability to access services which emanates from the heart. Together with this goal is to be able to narrow the gap in terms of employment and be able to provide an opportunity to individuals who share the same passion towards people with disability. JMJ stands literally and figuratively to the Holy family: Jesus, Mary and Joseph. This serves as a guide to all stakeholders in modelling the holy family in service delivery, relationship amongst staff, and how the company aims to radiate the love existed in the holy family in these modern times. At JMJ Disability Services we bring a high quality service to help participants continue their day to day living as any other Australians would. Our passion for excellence drove us from the beginning and continues to drive us today. We define greatness as what the old book suggested, "For service to many leads to greatness."

With two offices located in Katherine & Darwin, JMJ Disability Serv Pty Ltd is looking for experienced permanent full-time Disability Support Worker - House Team Leader (DSW/HL). The DSW/HL acts as a point person in the house of assignment whilst major fulBlling the role of a disability support worker. Annual salary ranges from $72,000 - $82,000 relevant to their qualifications and demonstrated experience.

Qualification & Work Experience

• Minimum Certificate III equivalent in Individual Support or related disability support/community service. Diploma
equivalent degree is desirable.
• Minimum 1-year (20 hours per week or more) post-qualification work experience.
• Experience in the delivery of personal care services and/or challenging behaviours is viewed favourably.
• Valid full Driver’s License
• A cleared Working with Children Check and National Criminal Record Clearance.

Key responsibilities

Service provision:

• Support client engagement in community activities which will enhance quality of life through the provision of person-
centric care
• Work cooperatively with the coordinator of services in developing effective communication and productive relationship
with clients
• Supervise or provide a wide range of personal care services to clients under limited supervision either individually or as
part of a team of the part of the delivery of disability services.
• Support clients' goals and aspirations whilst maintaining an environment free from abuse, neglect, exploitation, and
other misconduct
• Provision of care in line with the National Disability Insurance Scheme (NDIS) Code of Conduct and in compliance with
the NDIS quality and safeguard commission.

Collaboration:

• Work with relevant team to develop person-centred approach for clients
• Participate in case reviews to determine the needs and wellbeing of the client
• Attend staff meetings, operations meetings, and other relevant stakeholders meetings as required.

Record keeping and administrative task:

• Monitor clients' wellbeing and progress reporting
• Perform administrative duties
• Regular house audit reporting and compliance to any other report required.

Team management:

• Supervise disability support workers (DSW) to ensure clients are provided with support and service that are in line with
the NDIS Code of Conduct, quality and safety, and relevant company policies and procedure
• Regular coaching and feedback to DSW in the team

Employer questions

Your application will include the following questions:

• Do you have Australian driver's licence?
• Do you have Australian National Police Check?
• Do you have the First Aid licence or certification?
• Do you have NDIS Worker Screening?

Lead the way to better health in West Arnhem as our Health Centre Manager
About us
The Red Lily Health Board Aboriginal Corporation (RLHB) is a regional health service that aims to empower Aboriginal people in the West Arnhem region, seeking to address health issues in the community with the long-term vision improving health outcomes by establishing a regional Aboriginal community-controlled model of service delivery.
About Jabiru:
You will find Jabiru 255kms east of Darwin. The township is surrounded by Kakadu National Park boasting wetlands, billabongs, and wildlife. You can enjoy your time off exploring the region, fishing in the waterways, cooling off in the swimming pool or taking part in the community's many sporting activities. The brand-new modern health clinic just opened which will provide additional infrastructure and further opportunities for service provision.
About the Role:
The position will lead the Red ... Click here to view more detail / apply for Remote Health Centre Manager (Remote Area Nurse), NT

NT, SWELL, Palmerston

Are you an outstanding people leader, ready to coach and inspire?
Do you have a passion for a high level service delivery?
Do you take safety, wellness and inclusion seriously?

We are looking for an up and coming people leader to coach, inspire and lead the teams whilst developing their career path at Belgravia! 

The Role
This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced Centre  Manager to continue to  build and lead a passionate and engaged team  at SWELL .  
As the Centre Manager you will be fully accountable for the facilitys operations , staff leadership , financial performance and program deliverables. You will deliver and drive exceptional customer service and a culture of  teamwork . The Venue Manager will be a strong people leader ... Click here to view more detail / apply for Centre Manager (Belgravia Leisure)

NT, SWELL, Palmerston

Are you an outstanding people leader, ready to coach and inspire?
Do you have a passion for a high level service delivery?
Do you take safety, wellness and inclusion seriously?

We are looking for an up and coming people leader to coach, inspire and lead the teams whilst developing their career path at Belgravia! 

The Role
This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced Centre  Manager to continue to  build and lead a passionate and engaged team  at SWELL .  
As the Centre Manager you will be fully accountable for the facilitys operations , staff leadership , financial performance and program deliverables. You will deliver and drive exceptional customer service and a culture of  teamwork . The Venue Manager will be a strong people leader ... Click here to view more detail / apply for Centre Manager (Belgravia Leisure)

Professional 3 (Remuneration Package Range $127,522 - $142,618)
Nurse 5 (Remuneration Package Range $150,348 - $156,592)
Top End Mental Health and Alcohol and Other Drugs - Safety, Development Quality
Darwin
Fixed vacancy for 6 months
Selection will be made at the P3 or N5 level depending on the experience/qualifications of the successful applicant.

As Resolutions Support Manager of the Service Development and Quality Team, this role provides sound professional advice, critical in dealing with significant issues related to assessment, planning, review, evaluation, and coordination of service delivery in defined practice area.

For further information about this vacancy please contact: Rachael Alford on 8999 3710 or Rachael.Alford@nt.gov.au

Quote vacancy number: ?40851
Closing date: ?07/08/2024

Applications should consist of a one page summary sheet, resume / CV and copies of relevant qualifications.

For a copy of the Job Description or to view career opportunities in the Northern Territory Government please visithttps://jobs.nt.gov.au/Home/Jobsearch

Elgas LIMITED
Customer Service Manager
Winnelli (NT), Australia | req16912



What you will enjoy doing

Based in Winnelli, Darwin and also responsible for the Alice Spring deport, this role will find you managing, supervising the teams and providing direct of administration workflow, performance management and annual appraisals
You will be responsible for the preparation and achievement of annual budget, you will achieve budgeted sales, service charges and customer growth targets including effective margin management
Managing the center's P&L performance within budget, you improve efficiency and capability through existing and new processes
You will work with operational staff and regional schedulers to assist with management of transport fleet
Recruiting, mentoring, retaining and developing a motivated team consistent with Elgas philosophies and goals will set you and your team up for success
In addition, you



... Click here to view more detail / apply for Customer Service Manager

 


 

Assistant Customer Service Manager
To assist the Customer Service Manager to lead, coach and support the Customer Service team to provide excellent customer service through a team that advocates for the business.
 
Woolworths, a job is never just a job.
Its the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and youre looking for a place to develop, you could be who were looking for.
 
Who we are
Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you wont have one opportunity
... Click here to view more detail / apply for Assistant Customer Service Manager ? Woolworths Alice Springs (Relocation Package) (957200)

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Government & Defence provides specialised logistics expertise, including relocation services. We work with clients at all levels of government to deliver an extremely diverse range of logistics solutions - from the distribution of healthcare products, managing the relocation of their employees, delivering fleets of government vehicles, through to helicopter rescue services.

The opportunity: We have an exciting and unique opportunity for a Transitions Service Manager to join Toll Group in our Transitions business unit based in Winnellie, Darwin. Toll Transitions is a business unit which delivers relocations and removal services to Australian Defence Force personnel. As the Transitions Service Manager you will be a hands on Manager who will guide the small team on all service requirements and performance outcomes. You will work closely with the Regional Manager to manage all providers and suppliers involved in the provision of removal services. As the Transitions Service Manager, you will:

Managing and developing the team in performing a range of services which includes conducting Pre-Removal Visits (PRVs), Removal Service visits (RSVs) and assessment of Notice of Loss or Damage.
Conduct Store-house inspections and Provider Performance reviews in consultation with the Regional Manager.
Develop strong relationships with Providers, maintaining mechanisms of review while promoting innovative solutions to ensure that successful delivery of contract requirements.
Assisting the Regional Manager with the reporting of Provider WHS incidents and safety conversations via TRAC and initiate programs to drive reporting and addressing safety incidents and accidents.
Ensure all organisation and statutory regulations in relation to compliance and safety are implements and adhered to by Providers and Toll staff.

About you:

A full open drivers license
Ability to gain an Australian Government security clearance: Australian citizenship required.
Ability to guide a small team, providing clear direction to achieve business objectives and results in a positive manner
High level Customer service skills, a positive hands on approach, can-do attitude with very strong accuracy and attention to detail.
Conflict resolution and problem solving skills
Experience working to tight deadlines in a fast-paced and high-energy environment
Excellent interpersonal skills, sound organisational and strong administration skills.
Be a great team player with the ability to influence in a positive manner
Skills in; Excel, Word and Outlook.
Previous experience in a the removal industry is preferable but not essential.

What we offer:

Join a large iconic transport company, and grow your skillset within the Toll business; utilising succession plans, bespoke online learning and development, and the wider Toll network.
Market competitive salary
A positive and collaborative work environment
Opportunities for professional growth and development
Local discounts on services and other special benefits for employees

What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com Please click here to apply.

Good for all Pty Ltd Job Ad Position : Customer service manager Company : Good for all Pty Ltd Location : Darwin Australia Tasks and Responsibilities Oversee customer service team to ensure high level of customer satisfaction Develop and implement strategies to improve customer satisfaction and relation.  Handle escalated customer complaints and issues with professionalism and empathy. Train and mentor customer service representatives Monitor customer service metrics and KPIs Collaborate with other departments to ensure seamless customer experiences. Qualification Requirements Proven work experience as a customer service manager  Excellent communication and leadership skills Strong problem-solving abilities Bachelor's degree or relevant field Benefits Competitive salary Paid time off Career growth opportunities Apply Here  Recruiter Email : info.goodforall.nt@gmail.com Benefits Competitive salary Paid time off Career growth opportunities Task & Responsibilities Oversee customer service team to ensure high level of customer satisfaction Develop and implement strategies to improve customer satisfaction and relation.  Handle escalated customer complaints and issues with professionalism and empathy. Train and mentor customer service representatives Monitor customer service metrics and KPIs Collaborate with other departments to ensure seamless customer experiences. Qualification & Experience Proven work experience as a customer service manager  Excellent communication and leadership skills Strong problem-solving abilities with a focus on team development. Bachelor's degree or relevant field Proficiency in CRM software and Microsoft office Suite. About Company Good for All is a Northern Territory-based packaging wholesale trader who concentrates in packaging services. Good for All offers the most convenient, inexpensive, environmentally sound packaging service. Through environmentally sound practices such as using only eco-friendly and reusable packaging materials, Good for All is able to offer competitive pricing that is easily able to undercut competing services. Good for All is an innovative eco-friendly packaging company, based in Berrimah, Northern Territory that supplies fashion-forward bags and diversified products to eco-conscious retailers across the country and around the world. We work with each client individually to custom design cutting-edge, repurposed packaging. By providing comprehensive distribution services and inventory management, we can supply quality materials for businesses of all sizes. Salary: $1000-79544 Job Publish: 28-03-2024 Job Expire: 27-04-2024 Please click to View more detail / apply .

About Us

The Ghan is one of Australia’s iconic train journeys, travelling through the heart of the Australian outback from Adelaide to Darwin. The Ghan stops twice per week in Darwin during our peak period, as such we have a team of people at the Darwin terminal ready to service the train when it arrives in our spirited outback town.

About the Role

Based at Darwin Terminal, the Service Operator Team Leader is responsible for ensuring the cleanliness of guest cabins, lounge and restaurant carriages on-train and public areas off-train. The role will provide support to the Service Operations team through coaching and training initiatives and work in partnership with the Terminal Manager. This is a guest facing role.

The key responsibilities include:

• Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as train turn-arounds, deep cleaning and areas requiring special attention
• Supervise the work environment as the teamwork in line with the desired instruction and systems that are in place
• Prepare cleaning schedules for the return of all carriage cabins, lounge and restaurant carriages from rolling stock operations, ensuring the team operating rhythm is planned and organised
• Monitor the quality of linen and record and report any identified issues for supplier resolution
• Report maintenance faults, damage to furniture and fittings in all areas of the train carriages and the terminal
• Experience with computers and reporting is also required.

What do we offer?

General discounts on Journey Beyond travel and experiences 

Study Assistance Policy 

Employee Referral Policy 

Private Health discounts 

Discounts on Journey Beyond merchandise 

About You

You will have proven experience leading a small team in Housekeeping/Logistics or similar, with strong communication and organisational skills.

Apply today!

People of Indigenous and Torres Strait Islander descent are encouraged to apply Generous leave entitlements Salary packaging benefits Relocation assistance availableABOUT USAtunypa Wiru Minyma Uwankaraku Service is a domestic and family violence support and advocacy service for Aboriginal women and children living in the NPY region. The service is informed by a holistic and relational understanding of violence which acknowledges the key role of family and community relationships in working effectively with indigenous clients. The service provides holistic case management, and facilitates group work within a community development framework for women and children experiencing domestic and family violence.ABOUT THE TEAMThe Domestic and Family Violence Service, also known as ‘Atunypa Wiru Minyma Uwankaraku’ (Good Protection for All Women) works from a ‘holistic and relational’ standpoint, and is structured so that caseworkers are supported to develop relationships in the communities in which they work using a community development approach. Casework support for women can include crisis response,…

Click here to view more detail / apply for Team Leader – Domestic & Family Violence Service

To help us achieve our plan we are looking for a Centre Manager - Head Coach based out of the Darwin International Tennis Centre to join our team at Tennis NT and contribute to the growth of tennis across the territory.

About the role

The Darwin International Tennis Centre "DITC" is the home of major tennis events in the NT. The Centre Manager - Head Coach is accountable for the day-to-day operation of the tennis facility, all coaching at the facility as well as successful operation of the canteen, the pro shop, and management of all associated staff.

The purpose of this role is to increase participation numbers and improve the playing standard at the venue and across the NT - particularly in greater Darwin. Through this role you will support and advocate for pathways into all affiliated clubs and coach businesses that grow the ranks of tennis players, coaches, officials, and volunteers.

You will make tennis a fun game to try and the Darwin International Tennis Centre a great place to be by helping people make connections socially, celebrating success, and by being a warm and welcoming presence within a close-knit regional environment.

Reporting into the CEO - Tennis NT, in this role you will:

Plan: Collaborate with Tennis NT to develop and document plans that provide a strategic direction and vision for the Darwin International Tennis Centre
Coach: Develop and deliver quality Tennis coaching programs and pathways
Service Delivery: Oversee the front of house operations including Pro Shop and Cafe ensuring and friendly and safe environment for customers
Tennis Products & Programs: Administration and management of pathways including school, junior and adult etc.
Staff Management: Select, engage, train and retain team members


About you
What you will bring to the role:

-Excellent operational skills including on court coaching skills
-Previous experience in sales and merchandising, as well as in retail management across sporting equipment
-Great organisational skills with the ability to prioritise, plan work programs and meet deadlines
-Previous experience managing, leading and motivating a team
-Previous point of sale and cash handling experience
-A Tennis Australia Club Pro Coach Tennis Coaching qualification, or equivalent, would be beneficial
-A current Responsible Serving of Alcohol certificate
-You must hold (or be willing to obtain) a current Police Check and Working with Children Check
-The Darwin International Tennis Centre is the home of NT's biggest tennis events, a coach with an interest in events, and leveraging events to grow the profile of tennis, is well-suited to the role.

The Centre Manager - Head Coach is an employee of Tennis NT. You will always consider the overall interests of tennis across the NT and operate in a way that benefits all member clubs and centres. This includes but is not limited to activity such as: cross-promotion of other member clubs, their activities and programs; promoting all member clubs while in any educational setting, and generally as directed by Tennis NT.

What's to love?

-Career development with a range of formal education and on the job training opportunities
-Monthly health & wellbeing activities through our Serving Your Health program
-Flexible working practices & a range of discounts from our sponsorship partners

To Apply
If this opportunity sounds like a great opportunity for you, and your strengths and qualifications meet most of the requirements for this role, we encourage you to apply. A copy of the position description can be found at our website - tennis.com.au. Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.

Tennis is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

At Tennis, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion and sexual orientation. Tennis encourages all suitable applicants to apply for this role.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Data Centre Manager who will be responsible for exceptional customer service and engagement to one of our key clients. The incumbent will ensure the site is operational, maintained and secured in line with best practice.

Key responsibilities include:

•      Monitoring of the Data Centre environment via DCIM Tools, including rack level temperature & power, chillers, generators, switches, pumps and Data Centre power.

•      Respond to Data Centre incidents 24 x 7.

•      Management of assets within the Data Centre by maintaining an accurate list of Data Centre racks and hardware via DCIM Tools.

•      Utilise DCIM Tools for capacity planning including physical space, power and network ports available in racks.

•      Data Centre patch management including providing support to the customer.

•      Data Centre security management including providing site access to people on the approved access list and escorting personnel during incidents and emergencies.

•      Providing Data Centre infrastructure maintenance by working with the customer to confirm that maintenance contractors have performed scheduled maintenance.

•      Contribute to Data Centre change management system inputs and action requests resulting from the change management system.

•      Provide clear communication to management and tower delivery teams on incidents within the Data Centre.

•      Perform approved Data Centre hardware installation, moves, adds and changes (IMAC).

•      Co-ordinate 3rd party suppliers to meet project deliverables in a timely manner.

•      Create and assist with the creation of service delivery and operational processes, procedures, and reports.

•      Deliver services to adhere to ITIL and define ITIL best practices that can be incorporated into the operational running of the Data Centres.

•      Provide support to the customer to assist with maintaining TIA-942 standards for the Data Centre.

•      Keep current on best practice for Data Centre facility management.

•      Meet CDCs service level agreements and assist the delivery team in meeting service level objectives.

•      Act as the central point of coordination for all Data Centre related incidents.

•      Follow correct site-specific delivery procedures and record management procedures to ensure information is accurate and handled correctly at all times.

•      Comply with CDC’s Policies and Procedures (including appropriate use of internet, probity, and employment conditions).

•      Other duties as directed from time to time.

About you: 

•      Experience providing services to Defence as part of Defence or Defence Industry.

•      Ability to rack server hardware.

•      Good knowledge of ICT hardware to assist with incident management.

•      An understanding of networking and communications over copper and fibre.

•      Ability to coordinate with multiple stakeholders.

•      Ability to travel when required.

•      Be available to work on call hours when required.

•      Maintain the ability to work flexible hours when required

•      ICT Hardware course or equivalent experience.

•      Mechanical or electrical course or equivalent experience.

•      Diploma in IT related course.

•      ITIL certification.

•      Understanding of TIA-942.

•      Data Centre Infrastructure Management related course.

 

Essential:

• Existing AGSVA Security Clearance at Negative Vetting 2 level.

 

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.