Total 24 Manager level Customer Service job vacancies in Salford, M6 6JQ

Are you passionate about providing good customer service? Are you looking for a role in a fast-paced environment that will challenge you, and bring you high levels of satisfaction? If so, this unique role within the Customer Service team at the University of Salford could be the right one for you.



A little bit about Customer Services…

Customer Service is the part of the Student Administration department that is responsible for the administrative processes that support student registration, graduation, certificate and transcript production and the administration of tuition fees. Customer Service provide an in person front facing service to all students and manage student queries through email and telephony channels. The Customer Service department is divided up into sections: Student Records, Student Registration & Events and Student Fees. At the very heart of the Customer Service team is the desire to provide service excellence to anyone that has the need to interact with our service, all whilst maintaining a firm focus on the evolution of our service using creativity, flexibility and innovation by anticipating and responding to the needs of our diverse student community.



So what will the role involve?

The Customer Service Manager will ensure that processes are completed, and tasks undertaken within Customer Services are done in ways that deliver an excellent customer service and support the requirements from the school, the University and external stakeholders. The role will support business development, manage areas of activity, undertake project work and preform a key account management role for the Directorate.

The role will be responsible for managing staff in the service deployed in support of their area of responsibility within a flexible resourcing system, which will see staff working across functional areas to support University objectives and priorities. In addition, the role will have line management leadership for a group of staff and will be responsible for setting objectives, managing performance, coaching and supporting their development.

The roles will support the delivery of key Customer Service activities such as Registration, Graduation, Certificates and Transcripts and Fees & Awards.



Who are we?

All of us are made of many identities and passions – it makes us who we are, we are proud parents and passionate performers, we’re innovative engineers and network reformers, we’re local, we’re global and all different races, many cultures, many faiths and from many places. We have different genders, we’re proud to be LGBT, we’re younger and older and focus on ability, we’re agile, we’re balanced, we make sure we rest, we’re supported to work the way we’ll do our best. We’re academics, students and colleagues from near and afar, we’re a community of many things – it makes us who we are- It makes us the University of Salford! #UoSEquality



What’s in it for you?

Competitive salary - and excellent pension scheme
An impressive 32 days leave, plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
Flexible working - we support a culture of flexible and hybrid working, subject to business requirements.
Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential.


If you have any questions about this opportunity, please contact Mike Taylor (m.r.taylor1@salford.ac.uk) for an informal chat.

Interviews will be held in December prior to the University closing on Friday 20th December 2024

Please note this vacancy closes at 23:55 on the date specified.

Are you passionate about leading and inspiring teams to deliver exceptional care and support? Our client is seeking a dedicated Team Leader to join their service in Salford. This role is pivotal in ensuring the best possible care for adults with Learning disabilities and that staff are motivated, well-organised, and committed to providing high-quality, person-centred care.

The Role:
As a Team Leader, you will:

• Lead and manage staff to ensure high performance and standards.
• Support the Registered Manager and Service Manager in developing teams.
• Ensure compliance with Care Quality Commission standards and other regulations.
• Coordinate staff resources and manage rotas.
• Provide support and supervision to staff, addressing performance issues.
• Maintain accurate records and ensure thorough support plans.

The Candidate:
The ideal Team Leader will:

• Hold an NVQ Level 3 in Care or equivalent professional care qualification.
• Have experience in line management within a care setting.
• Demonstrate strong leadership and interpersonal skills.
• Be knowledgeable about care sector legislation.
• Be flexible to work across a 5/7 rota, including evenings, weekends, and Bank Holidays.

The Package:
For the role of Team Leader, the package includes:

• Annual salary of £27,600
• Professional development opportunities
• Supportive and collaborative work environment
• Flexible working hours including evening, weekend, and Bank Holiday shifts
• Use of own vehicle for work purposes required

Our client is dedicated to providing exceptional care and support services across the North West. They are committed to promoting diversity, community inclusion, and equality, ensuring that the people they support are at the heart of everything they do. The company values empathy, integrity, and continuous improvement, striving to create a great place to work and deliver the highest standards of care.

If you are a passionate and experienced leader looking to make a difference in the care sector, this Team Leader role could be the perfect opportunity for you. Apply now to join a dynamic team dedicated to delivering excellent services and making a positive impact on people's lives.

If you have experience as a Care Manager, Support Team Leader, Senior Care Worker, Care Coordinator, or Care Supervisor, you might find this Team Leader role particularly appealing.

INDCRE Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

T4 Ward Manager - Major Trauma

We are looking for a highly motivated nurse with shared values to join our team. This is a unique, exciting secondement opportunity to work in the new GMMTH building at Salford Royal.

Previous experience working in the field of Neurosciences/Trauma is desirable but not essential. Education and development will be available, with opportunity to progress to achieve level 1 trauma competencies.

The successful candidate will manage ward/unit staff including appraisal, rota’s, recruitment and selection and the supervision of learners. Support and lead a team of nurses in the delivery of evidence based patient centred care, which is of a high standard. They are responsible for ensuring all care is delivered according to Trust policies and procedures maintaining associated records. Utilising clinical audit, research, supervision of practice and teaching, they will monitor and improve standards of care by efficient and effective use of resources.

They will manage ward/unit staff including appraisal, rota’s, recruitment and selection and the supervision of learners. Support and lead a team of nurses in the delivery of evidence based patient centred care, which is of a high standard.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.


This advert closes on Sunday 3 Nov 2024

Proud member of the Disability Confident employer scheme

Are you a natural leader who thrives in a fast-paced, dynamic environment? We're looking for a Digital Intelligence Hub Team Leader to join our dedicated team in the Salford area!

As a key figure in our operations, you'll lead a team of 8 highly skilled administrators and schedulers, ensuring seamless workflows and exceptional service delivery.You'll be the driving force behind maintaining high performance, coaching your team, and promoting process improvements, all while handling escalations and deputizing for the Operations Manager when needed.

Flexibility is essential in this role, as you'll work an 8-hour shift between the hours of 6am and 7pm.If you're ready to inspire, motivate, and elevate team performance, this role offers the perfect blend of leadership, customer focus, and the chance to make a meaningful impact.

This role comes with a 5% performance bonus

What you’ll do:

• Oversee daily functional management of the Command Centre, ensuring adherence to policies and procedures.
• Act as the first point of escalation for queries and support operators/schedulers with their workload as needed.
• Develop and assist in the delivery of regular and essential training and coaching for your team.
• Conduct monthly 1-1s and quarterly PDRs, documenting actions, development, and training needs.
• Assist in the recruitment process within the Command Centre and deputise for other Team Leaders as required.
• Establish and maintain excellent customer relationships, developing confidence in our systems and processes.
• Continuously evaluate processes and procedures, suggesting improvements to enhance efficiency and customer service.

For a full list of responsibilities please view the attached job description

What you bring:

• Minimum of 3 years' experience in a Contact Centre/Service Centre environment.
• Proven experience in people leadership and effective management of teams.
• Ability to handle multiple priorities and adapt to a rapidly changing environment.
• Advanced computer skills in Microsoft Excel and Word, with strong analytical and decision-making abilities.
• Excellent communication (verbal & written) skills at all levels, with a customer-focused and responsive approach.
• Demonstrated experience in implementing, evaluating, and improving business processes.
• A strong commitment to safety and a Zero Harm culture, with exceptional attention to detail.

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

• Mental Health Support:Unlimited access to an online platform for mental health and wellbeing.
• Employee Assistance:Access to support for everyday challenges, including legal and financial advice.
• Health & Wellbeing App:Enjoy a free app with rewards for healthy living, plus 24/7 virtual GP access.
• Discounts & Financial Benefits:Exclusive deals through the Sodexo Discounts Scheme, alongside insights and savings via the Salary Finance Platform.
• Retirement Planning:Join the Sodexo Retirement Plan to secure your future.
• Death in Service Benefit:Protection for your loved ones in the event of your passing while employed.
• Career Development:Opportunities for growth through a variety of learning and development tools.
• Cycle to Work Scheme:Promote a healthier lifestyle while helping the environment.
• Volunteering Opportunities:Engage in meaningful community support initiatives.
• Flexible Work Environment:Enjoy a dynamic workplace with competitive compensation.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Exciting opportunity for the post holder to join the Digital Portfolio Management Office (PMO).

The PMO Manager is responsible for administering the change portfolio such that cost, quality, plan, time and benefits realisation are controlled and achieved, ensuring that all projects adhere to the best practices and standard approaches for project management.

Operationally, the PMO Manager is responsible for providing information to enable project prioritisation, management information, financial reporting, resource planning, decision-making, and recruitment. The PMO Manager will play a key role in monitoring, supporting, and guiding Digital PMO team members to meet high quality, governance, and assurance standards internally and across the broader organisation.

Flexible working, home and remote working can be accommodated.

The PMO Lead develops and implements best practices to enable the successful delivery of a broad range of IT and business change projects to stakeholders across the organisation. The main responsibilities of the PMO include ensuring that the portfolio delivery team adequately plans and executes scope and business case management, programme vision and blueprint development, benefits and quality management, stakeholder management, portfolio management, programme and project planning, including supporting strategic demand management through Infrastructure Architecture and Cyber and Governance teams; milestone management, risk and issues as part of core project/programme management functions, and working with key enabling teams, for example, change management, technical operations and vendor management activities to ensure the successful delivery.

Financial management, maintaining risks, issues, assumptions, and action logs, resource forecasting, change control, dependency management, and programme reporting will be integral to delivering these responsibilities

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential tomake a differenceand we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Sunday 27 Oct 2024

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for Head of Enterprise Architecture to join a newly-established and growing Enterprise Architect team.

With responsibility for providing technology direction to a range of stakeholders including suppliers, IT stakeholders through strategies, roadmaps, standards, and defined governance and technical design forums As Head of Enterprise Architecture, you will build and lead the formal EA practice, managing a team of domain architects (business, information, solution, technical, security, other). You will respond to disruptive forces by facilitating the decision-making process and providing actionable recommendations on initiatives and policies to help the organisation drive targeted outcomes. You will work closely with senior Trust leaders to enable and influence their future-state capabilities through the choice of initiatives, whether process-, organisation- or technology-related. You will lead a robust governance process regime for the We are looking for someone who considers themselves to be an excellent team player with a positive attitude. This role will play a critical part in supporting the Trust on out business transformation journey.

The Head of Enterprise Architecture will be accountable for ensuring:

Engagement with business and IT stakeholders, creating and building relationships related to harnessing the value of an Enterprise Architecture (EA).

Communication of the value of enterprise architecture, and its portfolio of services.

Establishment and evolution of the EA team’s services and operating model.

The alignment between the Digital function and its stakeholders across the Trust, and throughout the IT landscape

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Thursday 17 Oct 2024

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

We are looking for an enthusiastic and dedicated Senior Nurse with excellent leadership skills and relevant experience to join our team of Ward Managers within the Neurosciences Directorate.

Ward B3 is a 17 bedded Hyper Acute Stroke Unit, part of the Greater Manchester Centre Clinical Neurosciences (MCCN), at Salford Care Organisation.

We are looking for a nurse with relevant experience in a leadership role, with a strong quality and QI focus that can be evidenced in interview. This is a unique and exciting opportunity to join an MDT team with vision, ambition, and to be part of the Greater Manchester Comprehensive Stroke Service. You will have extensive post registration experience and ideally nursing management experience. Previous experience working in the field of Neurosciences is desirable but not essential.

A passion for high quality care and continually improving patient and family experience is essential as are excellent interpersonal skills. We view leadership as key to our success; therefore you should be able to demonstrate this throughout the recruitment process.

You must be able to motivate staff to achieve high standards, and possess excellent communication skills to ensure that the aims of the organisation are achieved.

You will need to ensure that as well as providing clinical leadership, and taking responsibility for direct staff management and the running of the ward, you have the ability to meet deadlines and the skills and desire to manage care within budget.

You should also be politically aware, be able to create vision for the team, and influence change in the clinical area. In addition, the patients' needs will always be at the centre of any focus that you have.

You will also be expected to provide evidence of how your leadership skills have positively affected team dynamics and improved clinical standards within your current role.

Duties include:
• Establish and maintain effective communication with individuals and groups about difficult or complex matters overcoming any problems in communication
• Develop knowledge and practice in an area of work
• Promote best practice in health, safety and security
• Contribute to the development of services
• Improve quality
• Promote people's equality, diversity and rights
• Assess people’s health and wellbeing needs when those needs are complex and change across the caseload
• Plan, deliver and evaluate programmes to address patient's complex and changing health and wellbeing needs
• Lead work teams in the development of knowledge, ideas and work practice
• Allocate, coordinate, monitor and assess the work of teams and individuals
• Maintain and support the efficient use of physical and /or financial resources.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

This vacancy is open to those who have a current NMC PIN to practice as a Registered Nurse or Midwife in the UK, or those who are currently enrolled on a course which means they expect to receive their full NMC Pin within the next 2-3 months.Please note an NMC PRN Pin is not a full NMC Pin and would not fulfil the essential criteria for this role.

The NCA can no longer accept applications from International Nurses and Midwives who are yet to complete all competencies needed to receive a full NMC PIN to practice in the UK as we have paused our OSCE programme indefinitely. To learn more about how you can gain a full NMC PIN to be eligible to apply for our vacancies in the future, please see the NMC website: https://www.nmc.org.uk/registration/joining-the-register/register-nurse-midwife/trained-outside-uk/how-to-guide/

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance.

This vacancy is within one of our pilot areas therefore if you are invited for interview you will receive your interview questions in advance of your interview date. Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.


This advert closes on Sunday 6 Oct 2024

Proud member of the Disability Confident employer scheme

Service Care Solutions are looking for a Deputy Head of Digital to work within a College in Salford on a Permanent Basis.

Location: Salford

Job role/responsibilities:
The successful candidate will lead on curriculum development and delivery, monitor and report on KPI's, whilst promoting high quality standards across our digital curriculum. In addition, you'll be teaching within the Computing and IT team and should have a good working knowledge of vocational and T-Level qualifications and have great skills in Programming and Math's for Computing. It is desirable that applicants have relevant industry experience and a solid network of industry professionals.

• Deputy Heads of Department report to the Head of Department for subject organization and teaching per the principal's curricular policy.
• Monitor student performance and collaborate with the Curriculum Manager to improve retention, attendance, and achievement.
• Maintain close working relationships with the progress team, Learning Leaders, and Digital Leaders to address underachievement and attendance issues.
• Develop, implement, and monitor strategies to enhance value-added outcomes.
• Plan and oversee the creation of clear schemes of work and high-quality assignments for all curriculum programs.
• Lead specific programs and monitor student progress, including attendance and assessments like IV and sample preparation.
• Assist the Head of Department in staff deployment for curriculum delivery.
• Collaborate with the Head of Department to establish external agency relationships.
• Manage, develop, and coach staff where appropriate and lead curriculum meetings, training, and professional development.
• Ensure Health and Safety of self and others.
• Perform additional duties as required by the Head of Faculty or College.

Knowledge/Experience:

• Appropriate Degree or Equivalent
• Teaching qualification or willingness to work towards this.
• Evidence of ongoing professional development
• Experience of Delivering a BTEC programmed or an AS/A2 subject.
• Ability to motivate students with differing abilities and needs.
• Ability to effectively monitor student attainment and use data to improve performance.
• Excellent communication and interpersonal & organisational skills
• Knowledge of the assessment process of GCSE and Functional Skills qualifications
• Subject specialism knowledge related to Maths and English curriculum.
• A commitment to high standards of student attendance and punctuality & attainment
• Ability to work under pressure whilst maintaining accuracy and effective outcomes.
• Ability to work on own initiative.
• Flexible team player
• An ability to meet all the objectives outlined in the job description for the post.
• Commitment and responsibility to safeguarding and promoting the welfare of children and vulnerable adults.
• Commitment to College policies i.e. Health & Safety & Equality and Diversity & Inclusion
• DBS Check acceptable to the college will be undertaken for successful applicant.

If you are interested in this role or want further discussion, please contact Lewis O'Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.

An exciting opportunity has arisen for a Unit Manager in Emergency Care.

We are seeking to appoint a highly motivated, enthusiastic, experienced and committed leader with excellent communication skills who will inspire their teams through positive role modelling. The role itself is pivotal in supporting the delivery of high quality, patient care that delivers against identified National and local targets whilst continually improving the patients journey and having a positive impact on care delivery.

You will demonstrate a passion for improving the patient and relative experience and have a sound clinical knowledge base giving you the ability to support in delivering safe and effective care whilst having a positive impact on care delivery.

In addition to this, you will possess well developed communication skills that will be used to engage, inspire and motivate both staff and patients in the clinical area. Excellent interpersonal skills and an ability to deal with complex situations are essential.

You will be a Senior Nurse with extensive experience in Emergency Care and uphold clinical skills that can support the clinical area when required.

The working pattern will predominantly be between Monday and Friday but there will be an expectation that evenings, weekends and bank holidays will be supported when required.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential tomake a differenceand we’re always looking for people who demonstrate our three core values -care,appreciateandinspire– to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Within this role you will also be an integral part of the wider clinical team which works collaboratively with the PANDA Unit and SDEC.

You will support safer staffing duties for the Emergency Village.

The role can be high pressured at times and the ability to meet deadlines and prioritise your workload is essential. You will be supported by the 2 existing Unit Managers, Lead Nurse and Assistant Director of Nursing.

If you have the skills, drive and desire to succeed in this role we would actively encourage you to speak with Lead Nurse Laura Wilson in the first assistance. Application and interview will be necessary to ensure equal opportunities.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk

We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance.

This vacancy is within one of our pilot areas therefore if you are invited for interview, you will receive your interview questions in advance of your interview date. Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.


This advert closes on Sunday 29 Sep 2024

Proud member of the Disability Confident employer scheme

Courtyard Care Ltd will endeavor to provide a family orientated, negotiated care package to meet the needs of all the children and their families. Care Team Leaders will support the management team and have in the direct management of the children/young people and support in the management of the staff teams that support these children/young people to ensure that the highest standard of care is in place. To meet and promote the needs of the children/young people and provide opportunities to advance their opportunities and life experiences in a positive manner. They will support in the recruitment, maintenance and development of the staffing team In addition to ensuring the home is run in line with company policy and will hold supervisory responsibilities for members of the team, they will run shifts and promote positive relationships within the home. Care Team leaders will undertake a wide range of duties which will involve direct care of children who have complex needs within Courtyard Care Ltd homes. They will be expected to work shifts and work flexibly to meet the needs of the children and fulfill all health and safety requirements. They will provide part of the on-call service for the childrens homes if/when required alongside the management team. To act as a member of the team and assist the management in giving the highest standard of care possible to all the children/young people at Courtyard Care Ltd, closely following individual plans, risk assessments and programmes in place. To understand the importance of the need for confidentiality in all clients matters at all times. To act as a role model in conjunction with colleagues to ensure yours and their welfare and create a safe, clean and secure environment for all children/young people and relatives. To take overall responsibility in ensuring the running of the home is to its highest possible standard, coordinating the shift, allocating child supervision and prioritizing care. Act accountable as a resource and role model for the junior staff and the children/young people. Adopt a forward-thinking approach to care provided and act as the childrens advocate in conjunction with the junior staff. To work in a variety of settings if needed, in order to support the children e.g., in the childs family home, educational setting and activity setting etc. To develop skills in order that the childs individual health, social, emotional and psychological development needs are met. To provide support, advice and information to the children, parents and other carers as required. Demonstrate an awareness of child development and the childs need for appropriate cognitive age play, adhering to the rostered activity rota. To act as a driver/escort for the child if needed. Once trained to provide and carry out clinical duties necessary to meet the child/young peoples health needs on a daily basis. Accountable for petty cash while on duty and adhere to the company policy and procedure. Organise time management to accommodate rostered activities and intensive interaction for the shift. To complete supervisions for allocated staff in line with policy and procedure. Identify training requirements for members of the team and actively support team members to develop within their role. To undertake any other duties reasonably requested by the Management. Communication: Maintain clearly written, accurate contemporaneous records of involvement with children and their families; in addition, ensure all other child/young peoples documentation is completed and up to date before the end of shift. Report any unusual occurrence in the childs appearance, condition or behavior to management, where necessary adhere to child protection policy. Answer telephone and act in a polite, professional manner, were possible dealing with any queries, otherwise leaving a clear accurate message for management. Act as an ambassador for Courtyard Care Ltd at all times. Ensure daily log, memo file and handover file are checked and completed Ensure diaries are checked and adhere to, delegating responsibilities were necessary. Take part in and ensure thorough client handover takes place ensuring client confidentiality at all times. To work in conjunction with the key workers and management in evaluating ongoing care needs and child/young persons development. To be aware of the emotional, psychological and social needs of the children/young person. To demonstrate empathy and sensitivity to others that is non-judgmental and shows respect for their beliefs, values and culture. Liaise with multi-disciplinary professionals and form inter-agency links and networks. Oversee coordination of the shift ensuring all agreed policies and procedures are adhere to. Take responsibility to keep yourself up to date with any changes in plans, risk assessments etc. for the children/young people including read over files when returning from annual leave or any absences. Attend all staff meetings and any extra responsibility meetings relevant to your role. Use appropriate methods and language to communicate in a succinct and clear manner, to listen and take account of others views and needs. Show understanding and use logic to communicate. Implement and use appropriate methods of communication to provide consistency, structure and predictability encouraging positive engagement. Legal and Ethical To know the importance of parental involvement in decision making and the legal requirements regarding parental consent Have knowledge of the rights of the child in conjunction with Childrens Regulations and Quality Standards, Every Child Matters and the importance of giving them information according to their level of understanding. To be personally responsible in demonstrating your awareness of the relevant legislation within childcare in particular Childrens Regulations, Childrens Home Quality Standards and all other Policies, Procedures and Guidelines for Courtyard Care Ltd Have a clear understanding of the role and function of OFSTED. Ensure the provision of the service adheres to the statement of purpose and all relevant legislation. To hold the company values and have pride in your work, acting as an ambassador for Courtyard Care Ltd at all times. To have an up to date understanding of Safeguarding Children Procedure and Looked after Children Procedure. Training: To support the management by keeping up to date with the training programme for whole staff team in line with the Workforce Plan. Attend all relevant courses, in-service training days and statutory annual updates in line with the training programme. Identify own training needs which ensures your competence to meet all the needs of the resident children/young people. Develop a personal development plan with staff team for whom hold supervisory responsibility. Maintain personal responsibility for personal training and being professionally updated. To act as a mentor during induction, orientation for all staff and delegate support for new members of the team, ensuring they achieve competence within their probation period. Maintain an overall awareness of current issues in any identified field required for the smooth running of the home. General Be responsible for promoting ongoing improvements in the overall successful running of Courtyard Care Ltd. All staff will be expected to attend and contribute to staff meetings and senior staff meetings. Work as an effective member of a multi-disciplinary team creating positive working relationships. All annual leave will be booked in accordance with Courtyard Care Ltd policy and directly through the management team. Take responsibility for the coordination of evacuating the home in case of a fire, adhering to the evacuation procedure. You are expected to report on duty at commencement time of shift, any lateness must be reported to management and documented on the rota and in the daily log. Any sickness should be conducted as per policy and a back to work form must be completed on return to work. Any sickness must be reported directly to the senior staff on shift and management and recorded on the rota. It is your responsibility to ensure any staff returning from sickness, complete sickness form and read back over all documentation up to their last day in work. At work overcome difficulties, setbacks and pressures to get things done, understanding the impact of related complex needs and to recognise and encourage commitment in others. Support children/young people with complex needs to experience life opportunities which promote the growth of individuals to their maximum potential.

Customer Team Leader
Location: Unit 1, 1 Lockgate Square, Salford, Manchester, M5 4YU
Pay: £13.32 per hour
Contract: 25 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), late evenings (store closing) and weekends, to be discussed at interview


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

The role is a 37.5 hours contract, and will require a high degree of flexibility to cover/attend meetings. The role will be responsible for the day to day management of the department and deputising for the portering and waste manager when necessary . Please refer to the job description / person specification for details of the duties.

The successful candidates will need to demonstrate a flexibilty to shift patterns as the roles will also need to cover nights, weekends and Bank Holidays when necessary.

We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and return your application form as soon as possible.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:www.careers.northerncarealliance.nhs.uk


This advert closes on Monday 2 Sep 2024

Proud member of the Disability Confident employer scheme

Job Title: Sales Team Leader - Call Centre
Location: Exchange Quay, Manchester - 100% office based
Hours: 37.5 hours per week Monday - Friday, 8:30am - 6pm
Salary: £40k realistic OTE £55k per annum
Benefits:
25 days holiday plus 8 Bank Holidays plus a day off for your birthday
Onsite parking
Pension contributions
Life assurance
Social events & awards
Perkbox discounts
Wellness Programme

Search Manchester are working alongside a growing market leading company who are based in the Exchange Quay area. As a leading player in their industry, they pride themselves on our innovative approach and commitment to excellence. They are currently seeking a passionate and experienced Sales Team Leader to join their team and drive the sales team to new heights.

As a Sales Team Leader, you will play a pivotal role within the business. You will be responsible for leading a team of 12 sales professionals, guiding them to achieve and exceed their targets. Your primary focus will be on fostering a high-performance culture, ensuring consistency in sales processes, and empowering individuals to achieve overall team success.

Key Responsibilities:
* Lead, mentor, and motivate a team of 12 sales professionals to achieve and exceed sales targets.
* Conduct regular 1:1 coaching sessions, providing constructive feedback and development plans to enhance individual performance.
* Monitor team performance, identifying areas for improvement and implementing strategies to address them.
* Ensure consistency in sales processes, policies, and procedures within the department.
* Foster a positive and competitive team environment, encouraging collaboration and continuous improvement.
* Analysing sales data and metrics to track progress and make data-driven decisions.

Qualifications and Experience:
* Proven experience in managing sales teams, preferably within a call centre telesales environment.
* Strong coaching and mentoring skills with the ability to develop high-performing teams.
* Excellent communication and interpersonal skills.
* Ability to analyse data and metrics to drive performance improvements.
* Demonstrated ability to achieve and exceed sales targets.
* A proactive and positive attitude, with the ability to motivate and inspire others.

If you are a people focused leader with a passion for sales and a history of managing successful teams, we want to hear from you. Please apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Customer Team Leader
Location: Bridgewater Point, Ordsall Lane, Salford, M5 4UB
Pay: £13.32 per hour
Contract: 30 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.


Full, paid training provided
You can now apply for this role using your mobile device (no CV needed!)


You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.


We're looking for Customer Team Leaders to join our team at Co-op.


When you join Co-op, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.


As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.


At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.



What you'll do
- Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they're not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts

Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- YuLife - an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme

Building an inclusive workplace


We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.


If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.


We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.


If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.


You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.


You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.


As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.