Total 419 Customer Service job vacancies in Milton Keynes, Buckinghamshire, MK13 7PN

About The Role
***The Applewood - NEW RESIDENTIAL HOME OPENING 2025***
Please note that this is a full-time role working NIGHT shifts 8pm - 8am, 38.5 hours per week 3 on and 3 off shifts.

In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell.

By joining HC-One you’ll have a wonderful opportunity to give something back to those people.

Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. Whether we're providing long or short-term, convalescence, respite or palliative care, our focus is on providing the highest quality service at all times.

As a Care Assistant under the guidance of a Registered Nurse, taking responsibility for the physical and emotional well being and social needs of our residents. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
Delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their well-being in mind above anything else.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being:

- Great work life balance
- An hourly rate is subject to experience and qualifications
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one with full support provided on your journey.

Overview
Aylesbury Vale Academy is a popular all-through school based in Berryfields, Aylesbury, We wish to appoint an enthusiastic and committed Pastoral Support Officer (Maternity Cover from January 2025 for 10 months), in the primary phased of Aylesbury Vale Academy.

Term time only

Salary Type: Bucks pay

Salary details: Bucks Pay Range 3 Point 16 to 20 (£27,310 to £29,295) Full-time Equivalent

Contract type: Fixed Term

Hours: 31.5 hours per week, 39 weeks per year and actual salary will reflect this working pattern

Closing date: 25/10/2024 12:00

Interviews to be held: Week Commencing - 11 November 2024

About us
The Aylesbury Vale Academy is a good school with a strong sense of purpose and achievement based upon respect, aspiration and resilience. Aylesbury Vale Academy provides a safe and stimulating learning environment for children from 2 to 18 years old. At the Academy, we aim to provide an inclusive, engaging and challenging experience leading to an education of the highest quality.

Website: https://www.theacademy.me/

About the role
The main responsibilities of the role will include:-

- Working with individual and small groups of pupils
- Assisting in the support and inclusion of children with Additional Educational and emotional Needs within the Academy
- Working with individual children and families when home, school or emotional concerns, are affecting or likely to affect the child's attendance, behaviour or engagement
- Aiding children to become independent, co-operative and collaborative learners both in groups and independently
- Assisting in ensuring that attendance registers are kept up-to-date and to monitor children's attendance on a daily, weekly, termly and annual basis

About you
The successful candidate needs to have experience in working in a school with children with many differing needs. They need to be patient and a good listener and want to make a difference to the life changes of all children.

The successful candidate must:-

- be proactive, solution-focussed and organised
- be able to display integrity and resilience and have good communication skills with ability to relate to pupils, teachers, parents/carers and other professionals
- have a GCSE in English and Maths (C grade at least) or equivalent qualification

Other information
Visits to the school are warmly welcomed. To arrange a visit or to find out more about the role, please contact our school office on the number below. Please send completed application forms to the email address below, CVs will not be accepted.

Tel No: 01296 428551
Email: vacancies@theacademy.me

Prospective candidates are encouraged to submit their applications as soon as possible as the school reserves the right to close the advert should we feel able to appoint an appropriate candidate.

Our commitment to safeguarding and promoting the welfare of our children will be reflected throughout the process and the successful applicant will be subject to an Enhanced DBS check and an online social media check.

This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare:

All unspent cautions and convictions cautions
All adult cautions and spent convictions that are not protected (i.e. that are not filtered out) as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). For further information on filtering please refer to Nacro guidance, the Disclosure and Barring Service (DBS) guidance or Ministry of Justice (MOJ) guidance (see, in particular, the section titled ‘Exceptions Order’).
It is an offence to apply for the role if you are barred from engaging in regulated activity relevant to children. All shortlisted applicants will be required to complete self-disclosure form and return prior to interview.

Proud member of the Disability Confident employer scheme

Up to £929 per week - Full-time

Taking care of everything
We’re Oxford Aunts and we’ve dedicated our life’s work to helping people stay in the home they love since 1967. For over 50 years, we’ve grown our live-in care specialism and our ways of working to support the lives of the people we care for and the people who look after them. Join us and you’ll discover how our community of colleagues are always there
for each other. You’ll live in a home that you’ll proudly care for. And the relationship you build with the person you care for will give real meaning to the work you do.
The festive season is almost upon us and we are looking for carers to work over the Christmas or New Year period. Offering companionship and tailored support, you will ensure your client isn’t alone at Christmas. You will be looked after too with double pay for working bank holidays over the festive period.
Please note you must already have the right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa or those with a skilled worker visa.
Enhancing your life
Because you take care of everything in the home, we take care of everything for you. Enhancing your life with work patterns and benefits that make a massive difference to your lifestyle, health and wellbeing.
Great rates of pay – you could earn up to £11,148 for 12 weeks of work
Generous rest time in placement - 26 hours of paid breaks per week
Blue Light Card - giving you access to lots of discounts to both online and highstreet retailers
Free induction training with opportunities to further develop your
knowledge through our ongoing training courses
Free accommodation in our dedicated carer house during training
Local 24/7 support from our experienced team
Free DBS check
Free, confidential telephone line (Employee Assistance Programme)
We offer longer placements which enable you to spend more time building a meaningful relationship with the person you care for and that give you flexibility to fit your work pattern around your lifestyle choices

This is meaningful work
As a live-in care specialist, you’ll provide companionship and support with personal care, domestic tasks and housekeeping (cooking, washing,ironing, vacuuming etc), so your client can live well in the home they love.

You’ll have the opportunity to support people living with a variety of conditions, enabling you to further develop your skills and knowledge. All placements are within 70 miles of Oxford, so you must be able to travel to your client’s home.

What you’ll need:
Hands-on professional care experience and the confidence to work independently. You may have worked as a live-in carer, domiciliary carer, care assistant, support worker, healthcare assistant or similar.
Good communication skills and ability to maintain clear and accurate records
To be reliable, compassionate and enthusiastic
Experience of working under pressure and staying calm in difficult situations.
Eligibility to work in the UK
As this is a live-in position you will need to commit to living with your client for a minimum of 10-12 weeks at a time, although many of our Carers choose to stay in their placements for longer periods before having an extended break
You must be flexible to travel to your client placement

Taking care of everything
If you like the idea of live-in care, we’ll take care of everything to make sure you’re supported and rewarded in everything you do.

Oxford Aunts is part of a family of home care brands in the UK, including The Good Care Group, Prestige Nursing & Care and Comfort Keepers (Ireland).

Health Care Assistant - Admissions / Discharge Blakelands Hospital, Milton Keynes Full or part time hours We are currently seeking an experienced Health Care Assistant to join our busy Day Surgery centre. We welcome applications from highly motivated, enthusiastic Health Care Assistants who are committed to providing excellent customer service. Good communication skills, ability to work within a multidisciplinary team and flexibility to meet the changing needs of the business are essential. The ability to work in a fast paced environment is also required. The Role The successful candidate will have excellent communication skills, good attention to detail and be flexible with their work patterns. The role will be varied with the successful candidate working closely with the Registered Nurses and consultants, to provide a safe and caring environment for our patients. The role will involve admitting patients prior to surgery and assisting with awake patients in recovery and discharge. Where you'll be based Blakelands Hospital located in Milton Keynes opened in 2006 and is a purpose built day case unit that provides convenient, effective and high quality treatment for patients who are medically insured, self-paying and funded by the NHS. What you'll bring with you NVQ level 2 or prepared to train to this level A warm, considerate and empathetic character The ability to make decisions and use your initiative Strong written and verbal communication skills Good IT skills Previous Theatre experience would be of benefit, however development in this direction is available. A flexible and positive attitude Benefits 25 Days Leave + Bank Holidays Buy & Sell Flexi Leave Options Private Pension where Ramsay will match up to 5% after a qualifying period Flexible shift patterns available where possible Enhanced Competitive Parental Leave Policies Private Medical Cover with option to add partner & dependants Life Assurance (Death in Service) x3 base salary Free Training and Development via the Ramsay Academy Free Parking on site Subsidised staff restaurant Concerts for Carers Employee Assistance Programme Cycle2Work scheme available, in partnership with Halfords The Blue Light Card Scheme About us Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS. We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success. We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success. We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'. We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process. Blakelands Hospital is committed to quality, equality and opportunity for all.

There is a post available for a Consultant in Intensive Care Medicine with or without additional sessions in a related specialty at Buckinghamshire Healthcare NHS Trust. This is an exciting opportunity to join a dynamic team of Intensivists and be involved with the re-development and expansion of a successful and thriving Critical Care Department.

The successful applicant will join the Critical Care team of 16 consultants. The Trust provides critical care services on two sites: Stoke Mandeville Hospital [12 beds] and Wycombe Hospital [6 funded beds, with infrastructure for 8 beds] and a Critical Care Outreach service at both Stoke Mandeville and Wycombe hospital sites, servicing a population of 0.5 million with 900 admissions across both sites annually.

Organisationally, the critical care department sits within the Anaesthetic and Critical Care Service Delivery Unit (SDU). The intensivists have anaesthetic or emergency medicine sessional commitments. The department would be able to accommodate consultants from other appropriate allied specialties within the Intensive Care Unit. There are also options available for a single-CCT intensivist with specifics depending on the interests of the applicant. Out-of-hours activity would be in Intensive Care for this post, with full participation in the ICU on-call rota.

Relocation Support would be considered as per the Trust’s policy.

Planned AAC interview date is Monday 18 November 2024



We are seeking an enthusiastic, dynamic and dedicated Intensive Care Consultant to join a team of intensivists within the department of Anaesthesia and Critical Care. The successful candidate will take part full-time in the Critical Care on-call rota at Stoke Mandeville Hospital and Wycombe Hospitals. The post comprises Critical Care cover as detailed in the description above and job plan below. If the allied specialty is anaesthetics, there will typically be 2-4 anaesthetic sessions in the non-Critical Care weeks. For other allied specialties, the make-up of non-Critical Care weeks will be negotiated with the respective SDU leads.



What does Buckinghamshire Healthcare NHS Trust offer you?
• As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.



Why work for us?
• We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.



What do we stand for?
• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.



The Trust has a reputation for teaching and training excellence in medical education and is keen to attract the highest calibre of staff. The Anaesthetic and Critical Care SDU has an exceptional record for excellence in training. Consultant staff are responsible for the training and supervision of junior medical staff and time is allocated to their teaching and supervision. Appropriately trained SAS doctors are encouraged to participate in the teaching programme, and to become educational supervisors and recognised trainers in their areas of expertise.

We are a passionate and friendly team dedicated to continuous improvement in patient care.

A detailed job description and main responsibilities can be found in the attached job description document as well as the person specification.


This advert closes on Sunday 3 Nov 2024

The Trust has a reputation for teaching and training excellence in medical education and is keen to attract the highest calibre of staff. The Anaesthetic and Critical Care SDU has an exceptional record for excellence in training. Consultant staff are responsible for the training and supervision of junior medical staff and time is allocated to their teaching and supervision. Appropriately trained SAS doctors are encouraged to participate in the teaching programme, and to become educational supervisors and recognised trainers in their areas of expertise. We are a passionate and friendly team dedicated to continuous improvement in patient care. A detailed job description and main responsibilities can be found in the attached job description document as well as the person specification.

About the company

Family-owned Kingsley Healthcare is a UK top 20 ranked care home group (carehome.co.uk) employing 2,000-plus staff and supporting 1,400 residents.

We have a sector-leading 4.7 Glassdoor rating and are proud to be a Real Living Wage employer. Furthermore, we are proud to have been ranked Number 1 in the UK for work wellbeing in recruiter Indeed’s Better Work Awards 2023. A true testament to Kingsley’s caring ethos.

As a Family Liaison Coordinator, you will act as a point of contact between our residents and their families, and the home, by providing support and guidance to them during difficult and challenging times. You will also be required to support the Home Administrator and Hospitality Manager in day to day tasks.

Reports to: Home Manager



This role could be for you if you have;

- Experience working in a similar role, with a good understanding of the challenges faced by families during difficult times.
- Strong communication and interpersonal skills, with the ability to build positive relationships with families, healthcare professionals, and external agencies.
- Excellent organisational and administrative skills, with the ability to manage multiple tasks and priorities.
- A compassionate and caring approach to working with families, with a strong commitment to providing the best possible support and care.
- A good understanding of relevant legal and regulatory frameworks, including safeguarding and confidentiality.



What will you get from the role?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

At OFG, we work smarter so you can spend more time doing what makes you happy!

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Job Tile: Head of Maths

Location: Willow Park School, Milton Keynes

Salary: Up to £50,000 per annum

Hours: 40 hours per week, Monday to Friday, 8am - 4pm

Contract: Permanent, Term Time Only

UK Applicants only. This role does not offer sponsorship.

About the role

The Headteacher is seeking to appoint an enthusiastic Head of Maths to join this thriving specialist SEMH School. Responsible to the Assistant Headteacher they will be responsible in the running of the department and ensure that the department and the school is successful in achieving its aims. You will be an enthusiastic, flexible and determined individual who shares our values and is looking to develop their career in this specialist area.

Who we are looking for

Ideally we are looking for a qualified Teacher of Maths with a few years’ experience, however we will happily consider applications from NQT’s who have the ambition and desire. Whilst experience within an SEMH/SEN specialist provision would be desirable we are happy to consider applications from those who are currently working in a mainstream or college setting.

Subject specialism is essential for this post as is the knowledge of the current curriculum.
Training and development will be provided for the successful candidate in line with the identified needs of the school, the skills of the individual and their prospective career progression.

Key Accountabilities:

Plan and teach well structured, balanced, interesting and inspiring lessons
Manage classes effectively, using approaches which are appropriate to pupils’ needs in order to motive them
Manage behaviour effectively to ensure a good and safe working environment
Know and understand how to assess the relevant subject and curriculum areas you teach, including statutory assessment requirements
Manage and motivate member of staff within your department
Essential

QTS
Teaching experience in Maths at KS3 and/or KS4 in a specialist or mainstream setting.
A dedicated work ethic to ensure the needs of all pupils
Is passionate about making learning effective and enjoyable
Qualified in subject specialism
Ability to work on own initiative
About us

Willow Park School is a brand new 55 place SEN school for pupils with complex needs including SEMH and Autism. A co-educational provision with entry from 9 years to 16 years old. Willow Park School is an exciting addition to the Acorn portfolio based in Milton Keynes.

Acorn Education is the UK’s leading independent provider of specialist education and residential care for vulnerable pupils and young people. As part of Outcomes First Group, we are leading our sector in setting and delivering new approaches that provide measurable outcomes for those in our care.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Why join Acorn Education?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Bank Clinical Support Worker

Department: Pathology Support Unit

Band 2 £23,615 Per annum

Hours 37.5 per week, x3 shifts on a rota basis 08:45 -17:15, 10:30-19:00, 12:30-21:00, all MKUH roles will be considered for flexible working


Pathology and Blood Sciences have also had major investment in new equipment and refurbishment. We are committed to the quality of service we provide our patients and users and were recently awarded ISO 15189 accreditation for Haematology/Blood Transfusion and Chemistry repertoires.

Applications are invited to join the Pathology Support Unit of Blood Sciences as a Pathology Healthcare Science Support on the staff Bank working with a team of dedicated healthcare professionals to deliver a high quality service that is responsive to patient requirements. You will be a key member of the PSU team providing support services to departments analysing and reporting on, blood, urine, faeces and other materials to achieve the objectives of efficient and effective patient care.

You will be required to deliver a service that meets the quality standards of ISO 15189 and participate in work patterns that support our 24/7 service.


For further information contact Linda Roberts Deputy PSU Manager (Linda.roberts@mkuh.nhs.uk) on 01908 995770

Interview date:

To provide essential pre-analytical management of pathology specimens and requests to maintain workflow to specialist laboratory services for timely analysis.
To provide effective post analytical management of specialist laboratory investigations ensuring results are accurate, reported within expected timelines and available for scientific validation and review by clinical service users.
To provide assistance to both patients and clinical staff using the pathology service.
To manage deliveries of patient material, consumables, reagents and mail.
To provide this role over a 7 day working pattern and support delivery of a 24/7 pathology service.

'68% of this staff group look forward to going to work.'(NHS Staff Survey 2023).

You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including:
• Free on-site parking
• Free tea and coffee
• Great flexible working opportunities
• Discounted gym membership
• Lease car scheme
• Generous annual leave and pension scheme
• On site nursery (chargeable)
• Extensive staff health and well-being programme

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

Main duties and responsibilities

Maintain a professional approach to work at all times and to deal courteously with enquiries from within and outside the hospital.

Manage Pathology reception, receiving visitors and patients, dealing with enquiries and ensuring that printed results are sent to requesters at an acceptable rate.

Manage telephone enquiries, ensuring the caller is authorised to receive personal and/or confidential information, passing on enquiries to BMS (biomedical scientist) staff where appropriate & giving out authorised results to medical & nursing staff.

Comply with Data Protection regulations and maintain patient confidentiality

Please refer to the Job Description for further details.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Thursday 24 Oct 2024

Service Manager – Emergency Department (ED)

Department: Medicine

Band 7 £46,148 - £52,809 Per annum, pro rata if part time

Hours: 37.5 per week, all MKUH roles will be considered for flexible working

Are you looking for a rewarding job in a supportive, fast paced environment with the opportunity to directly improve patient experience? This may be the post for you.

Applications are invited for a new post of Service Manager, working in the Emergency Department at Milton Keynes Hospital. This role offers an exciting and very fulfilling challenge and development opportunity for those looking to take the next step in their career.

You will be part of a respected team of Service Managers and Operational Managers for the Medicine Directorate and provide pivotal support for the running of the departments daily. The hospital offers a fast-paced Emergency Department (ED), of which you will be responsible in the daily operational aspects of its running and improvement.

The post holder will be responsible for providing operational support for the services covered by ED and provide support when needed to the Operational Manager. This role includes aspects of operational and project management, working directly with clinicians and stakeholders to facilitate real time decision making with a direct impact on patient care.

As such, to be successful in this post, you will need to be able to work under pressure in an ever-changing, fast-moving environment. You will need to be confident, articulate and have a good understanding of clinical pressures with experience of managing and delivering challenging targets within healthcare.

The post is responsible for the day-to-day operational management and the effective and efficient delivery of delegated services as directed by Operational Manager for ED. Working with the Operational Manager, they will ensure thee services meet their performance and financial objectives and Key Performance Indicators (KPIs).

They will also lead on specific service improvements / cost saving projects with the Division as directed by the Operational Managers and deputise for senior management as and when required.

MKUH staff scored highest for ‘I look forward to coming to work’ (NHS Staff Survey 2023).

Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.

· Support the operational managers in developing service development plans to align national direction / strategies and local priorities.

· To work as part of a CSU and be involved in improvement initiatives.

· To facilitate transformation across Emergency Medicine in relation to non-elective activity, planning and taking action to ensure that services are fit for purpose, and have the capacity and capability to deliver future and current demands and standards.

· Develop and maintain new pathways between ED and SDEC unit.

· Champion, inspire and promote the development of a culture of continuous improvement, including developing and deploying own improvement skills, role modelling the behaviours of leadership for improvement and leading / supporting local improvement initiatives.
• Monitor and manage the performance within the service / Division, producing reports for length of stay, streaming, ED dashboards, ECDS and ED breach analysis.
• Work across the Division to ensure that the Trust access standards are consistently met for all patients.
• Communicate clearly and effectively with staff to ensure they are kept up to date with relevant information regarding divisional business plans and operational requirements.
• Develop effective communication channels within and across the specialities, including chairing meetings, formal presentations, and team briefs.
• Provides information regarding performance in a supportive manner which encourages collaborative working to deliver against targets to administrative staff.
• To manage administration and support staff, namely the ED Assistant Service Manager and ED Secretaries.
• Manage timely and effective recruitment and retention of staff. As directed by the Operational Manager for the CSU.
• Ensure appraisals are conducted for all staff and training needs are identified.

Please refer to the job description for further details.


This advert closes on Wednesday 23 Oct 2024

Job Description

Clinical Lead Nurse

Salary: £47,000 - £49,000

Are you a dedicated and experienced nurse with a passion for leadership and a proven track record in nursing homes? We are looking for an experienced Clinical Lead Nurse who thrives in a fast-paced care environment and is committed to delivering outstanding care to older adults, including those with general nursing needs and dementia. In this pivotal role, you will lead, mentor, and inspire a team of healthcare professionals to ensure the highest standards of care are maintained, while making a real difference to the lives of our client's residents.

What We're Looking For:

• Registered General Nurse (RGN) with a valid UK NMC Pin.
• Significant experience in nursing home settings, particularly in managing care for older adults and individuals with dementia.
• Proven leadership and management experience, with a track record of building and leading effective care teams.
• Strong clinical knowledge, with the ability to handle complex care needs and make evidence-based decisions.
• Excellent communication, organizational, and interpersonal skills, with a compassionate approach to care.
• Ability to work under pressure, problem-solve, and thrive in a fast-paced and challenging environment.
• Deep understanding of clinical governance and relevant healthcare regulations, including CQC standards.

Benefits:

• A comprehensive induction programme to ensure you feel supported from day one.
• Paid breaks and enhanced pay rates for bank holidays.
• Free DBS check and fully paid NMC renewal fees.
• Ongoing professional development and training opportunities to support your career growth.
• Company pension scheme and additional benefits.

Key Responsibilities:

• Provide strong clinical leadership, guidance, and support to a team of nurses, healthcare assistants, and other care staff.
• Develop, review, and oversee the implementation of personalised care plans, ensuring they reflect each resident's unique needs, preferences, and medical conditions.
• Monitor and evaluate the quality of clinical care, ensuring continuous improvements in resident outcomes and service delivery.
• Play a key role in medication management, ensuring all treatments are administered safely and in line with regulatory standards.
• Collaborate with multi-disciplinary teams to deliver holistic, resident-centred care, and advocate for the best clinical practices.
• Provide ongoing training, development, and supervision for nursing and care staff, ensuring professional growth and compliance with best practices.
• Lead on quality assurance initiatives to drive improvements, meet regulatory requirements, and ensure outstanding CQC performance.

If you are an inspiring nurse with a commitment to excellence in elderly care, this is an exciting opportunity to take the next step in your career. Apply now to become part of a dedicated team that values compassion, teamwork, and the highest standards of care.

Reference: WILL79993/MW

INDNUR

Working closely with the Marketing Manager and specialists in the marketing team, you will be responsible for managing social media channels, deliver multi-channel targeted campaigns and contribute to the success of international events.

The successful candidate will have at least 5 years' experience working across the full marketing mix and will need the ability to create and produce a wide range of media content, so a creative flair and strong copy writing skills are essential. Previous experience gained within an Engineering or Technical Marketing environments promoting complex products to a B2B target base is ideally required.

Key Responsibilities:

• Develop and implement a robust marketing strategy in alignment with company objectives for the product brand.
• Create high-quality written content including editorials, news stories, white papers, brochures, and gated /download content, ensuring alignment with the brand's voice and technical standards.
• Design and oversee multi-channel advertising campaigns including print, digital, and third-party collaborations, and complete post-campaign analysis.
• Day-to-day management of social media channels, specifically LinkedIn, including content planning and creation, monitoring and reporting.
• Ensure website content is accurate and up to date at all times. Utilise analytics to drive new content creation and improvements to the user experience.
• Manage comprehensive communication plans for product life cycles and new product launches.
• Devise and deliver the CRM communications strategy to drive conversions through the buying process and increase engagement with owners.
• Track and report marketing performance using available data analytics to identify trends, opportunities and inform audience profiles.
• Manage the successful delivery of international events from stand design through to post-event communications.
• Manage the product marketing budget in line with the agreed strategy.

Experience Requirements:

• A degree or other formal qualification in marketing or business studies.
• Minimum of five years of experience in marketing, with a strong preference for backgrounds in engineering, technology, or related fields.
• Exceptional ability in content creation, with excellent writing and editorial skills.
• Proven expertise in managing complex B2B marketing strategies and campaigns.
• Ability to understand and clearly communicate technical products and applications.
• Excellent data handling skills including digital analytics and sales reporting.
• Adept at managing multiple projects simultaneously with a keen attention to detail.
• Excellent interpersonal and communication skills, capable of working collaboratively in a team-oriented environment across both commercial and engineering departments.

We are currently recruiting for an Applications Engineer to join an established Automotive products company, based in the Milton Keynes area.

The successful candidate will be involved in the complete life cycle of products, from conception, specification, user acceptance testing and pre/post-sales support, delivering innovative solutions to clients across the Automotive Industry Sector.

Candidates will require a strong foundation in Automotive Engineering and previous experience of the Automotive Test Environment with the ability to understand and adapt existing products to meet customer requirements.

Key Responsibilities:

• Analyse and identify current and future needs of Automotive customers, proposing innovative solutions to requirements
• ​Manage and lead all aspects of the product life cycle, from conception through to release, working to deadlines and adapting plans as necessary
• ​Negotiate and agree actions and time scales for multiple, concurrent engineering projects with other project team members
• ​Communicate with the development and test teams and report back to management on product / project status
• ​Create and maintain detailed and accurate specifications that allow efficient development and testing of new products and features
• ​Complete user acceptance testing and provide feedback to the development teams
• ​Provide expert help and guidance to the first line customer support team and other areas of the business as required
• ​Provide pre-sales advice to customers and distributors, helping with quotations and on-site customer demonstrations and training

Experience Requirements:

• At least 2 years' experience in the Automotive sector, ideally within a Vehicle Test Environment
• Hold an Automotive Engineering Degree (HND may be considered with additional relevant experience within Vehicle Testing.
• Experience of collecting and analysing test data, ideally from moving vehicles
• ​Experience in reading and understanding technical documentation such as Regulations, specifications and product data sheets/manuals
• ​Ability to understand and solve sometimes complex engineering problems
• ​Strong communication skills, both oral and written
• ​A full, clean Driver's licence
• Exposure to GNSS, INS and/or ADAS technologies would be highly beneficial
• Previous experience in a Sales and Customer Management orientated role would be advantageous

Endoscopy Receptionist/ Administrator


Department:Endoscopy, Medicine Division


Band:3, £24,071 - £25,674 Per annum, pro rata if part time


Hours: Full time, 37.5 per week, all MKUH roles will be considered for flexible working


PLEASE CONSIDER IF YOU ARE ABLE TO COMMIT TO THE SPECIFIC REQUIRMENTS OF THE JOB BEFORE APPLYING.

An exciting opportunity has arisen within the Endoscopy Team for a FULL TIME Receptionist/ Administrator- working pattern will be via a rolling 4/5 week rota.
The post holder will be required to work Saturdays (approx. 1 in every 4/5)
The working week will incorporate mostly be long days (3 days x 10 hours + 1 day x 7.5 hours)
The successful applicant will be expected to work over two sites - Milton Keynes University Hospital and Whitehouse Diagnostic Centre, MK8.

The successful applicant will need previous experience working within the NHS in an administrative or reception-based role. The role will be to provide excellent reception/ customer service to our patients as well as offer administrative support and schedule appointments. Experience of using Windows 10 and eCare would be advantageous, but not essential as full training will be given.
The successful applicant must be able to demonstrate good administrative skills.


Please note that we are not able to offer sponsorship for this role.


Interview date:30 October 2024


The role requires exemplary customer service skills, along with the ability to multi task and prioritise your own work. The role can be extremely busy with varying demands and needs, the successful applicant must be able to work well under pressure and remain courteous and professional at all times. A flexible approach to the needs of the department is essential.

They must enjoy working as part of a team and ideally will have had previous experience of working with the public.

To cover reception and support the Admission team in Endoscopy (MKUH and Whitehouse Community Diagnostic Centre)

• Interact with patients and relatives in distress in a sensitive and empathetic manner
• Take and relay as appropriate, telephone enquiries and messages, using initiative and prioritising skills when disseminating information
• Ensure all activity is finalised in a timely manner using Trust’s patient administrative system (eCare) or appropriate IT system including ‘did not attends’ (DNAs) cancellations and discharges
• Update patient details on eCare System as appropriate, checking all demographic details on arrival or departure
• Ensure all procedures are followed re data capture for service specific outcomes in line with Trust agreed timelines


NHS Staff Survey:Administrative and Clerical colleagues experience a highlycompassionate and inclusivework environment at MKUH, scoring 7.56 out of 10.


You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours.  At MKUH we appreciate our staff and reward them with an outstanding benefits package including:

• Free on-site parking

• Free tea and coffee

• Great flexible working opportunities

• Discounted gym membership


• Lease car scheme

• Generous annual leave and pension scheme

• On site nursery (chargeable)

• Extensive staff health and well-being programme


Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news.



• Provide a customer focused service dealing with all patients or visitors in an efficient, polite and courteous manner
• Handle queries from patients/relatives confidentially and sensitively; referring clinical-related queries to appropriate staff

Please refer to attached Job description for further information.

We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity, and embracing inclusion. We welcome applications from everyone interested in working for us.

MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices.  

We reserve the right to expire vacancies prior to the advertised closing date once enough applications have been received.

MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology.

By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system.  Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS.   This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers.

Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months.


This advert closes on Tuesday 22 Oct 2024

Your new role
As an IT Analyst, you will play a crucial role in delivering front-line IT services, ensuring the smooth operation of our IT estate and providing excellent customer service. Your key responsibilities will include:

• Deliver front-line IT service, responding to alerts and resolving customer incidents and service requests on a rotating 24/7 shift basis.
• Monitor the IT estate vigilantly, conducting quality triage of alerts or user contacts.
• Troubleshoot and resolve a variety of IT incidents, ensuring quick resolution and accurate recording of activities.
• Support the Major Incident Management process occasionally.
• Work as part of a team to ensure services are delivered within SLAs, providing First Contact Resolution (FCR) using Knowledge Base Articles (KBA) and subject matter expertise.
• Administer the Service Desk mailbox, phones, and monitoring screens, logging and recording all interactions, incidents, and service request tickets.
• Manage resolver group queue stacks, ensuring SLA clocks do not expire and tickets are continually updated or appropriately escalated.
• Contribute to technical documentation on known issues, errors, workarounds, and permanent fixes.
• Manage end-user expectations throughout the lifecycle of incidents or service requests.
• Liaise with Problem Managers, Incident Managers, and resolver groups to support resolution.
• Act as a technical liaison with third-party vendors during incidents.

What you'll need to succeed

• Ability to obtain (or currently possess) UK Government Security Clearance i.e. British nationality and residency in the UK for at least five of the last ten years - You will not be considered for the position without meeting this first criteria.
• The ability to work 12-hour shifts (mixture of day or night shifts) on a 24/7/365 basis, with the potential for additional hours and on-call requirements.
• On-site attendance is required at the specified location.
• Demonstrable record of delivering results and meeting targets.
• Strong analytical skills and the ability to develop solutions focused on customer needs.
• Effective verbal and written communication skills at all levels.
• The ability to build and maintain customer relationships and exceed expectations.
• Sound technical understanding of WINTEL environments.
• Previous experience working within a Service Desk environment, with knowledge of Incident and Request Fulfilment processes, priority classifications, and SLAs.
• Certifications such as Managing Modern Desktops (MD 101), Microsoft Certified: Azure Fundamentals (AZ-900), and Microsoft 365 Certified: Modern Desktop Administrator Associate (MD 100).
• Experience with 365 Desktop (Intune/EPM) Cloud and Apple Mobile Phone/Apple Business Manager.
• Awareness of IT Service Management frameworks (e.g., ITIL), Asset and Configuration Management, Problem Management, Operational Management, Systems Operations, Testing, and User Focus.
• ITIL v3/v4 Foundation certification.

What you'll get in return

• An initial 6-month contract with a possibility for extension
• £240 - 265 per day rate Outside IR35 (via ltd company)

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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