Total 138 Customer Service job vacancies in NG5

Key Working Relationships The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders Participate in relevant internal and external working groups/projects, services, and initiatives to provide, information and analytical advice to strategic leads Work with members of the Team to develop and implement project data collection systems that will provide accurate and timely data Communicate information and issues, including briefings and reports, to job manager, strategic lead/ strategic manager as appropriate Responsibilities Participate in relevant internal and external working groups/projects, services, and initiatives to provide information and analytical advice to programme and project leads Undertake occasional practice visits/meetings as required as part of the PCIT ICB/Primary care workstreams Act as a focal point for GP Practices in accessing business change processes provided by the ICB, NHIS or other IT service providers. Support the implementation of IT projects for the ICB and those managed technically by NHIS. Ensure knowledge of national and local developments are fed into the implementation of projects. Support the Primary Care IT team in building the knowledge base of operational processes required to deliver efficient primary care services in GP Practices. Ability to work independently and manage own time based on workload above Support the Deputy Head of IT/Programme Manager with the collation of project plans and highlight reports for relevant internal boards and engagement groups Maintain the PCIT Notts Practice list, ensuring contacts are kept up to date Assist the PCIT in reviewing and maintaining the current digital filing system, team intranet and minuting of the Primary Care IT Forum/Steering Group and any associated tasks arising there from Interface with NHIS providing a tactical support for clinical systems issues that may be raised that can be resolved through training and development.

Role within Complementary Therapy Provide hands-on complementary therapies Assess, plan, implement and evaluate individual programmes of therapy liaising alongside the patient, their representatives, clinical team members and other professionals. Share knowledge and expertise with other staff through formal and informal conversations Ensure that all treatments are carried out in line with Trust policies Address issues of quality, training, audit, research and development in complementary therapies and to co-ordinate the introduction of other therapies. Qualifications and Skills Professionally qualified in a range of complementary therapies with a significant post registration experience. Relevant qualifications such as VCTC, ITEC or City and Guilds or equivalent. Holds a professional practitioner indemnity insurance. Can provide evidence of continual professional development. Good interpersonal skills with the ability to communicate effectively both written and verbally. Requires an adaptable and flexible approach to meet with the needs of the service. Has an understanding of the principles of palliative care. Able to participate in the development of complementary therapies.

CATERING Service Duties Inform patients about the Hospitals food offer and the procedure for any ad-hoc requests and help them to make an informed choice from the range of foods and beverages. Order food using the hospitals electronic ordering devices. Liaise with nurses, caterers and dieticians to ensure patients food, nutrition/clinical needs and preferences are identified and met. Identify patients not eating sufficiently to the Nurse in Charge. Ensure appropriate feedback is given on the patients food service experience e.g. quality, quantity and choice. Provide information to the next food service assistant who is on duty using the guidelines provided to ensure a seamless service. Store food in accordance with manufactured guidelines and food safety legislation. Offer patients a choice of hot & cold beverages, as and when required a minimum of 5 times a day. Ensure a regular supply of fresh water is provided to each patient throughout the day. Serve the patients their choice and portion size of main dish, vegetables and accompaniments in an appealing and appetising way. Offer second portions if required. Ensure patients with special dietary requirements receive the appropriate food following liaison with the dietician or nurse. Identify appropriate meal choices to meet patients needs/preferences. Movement of food to wards/RDU as required adhering to food safety legislation. Maintain adequate stock levels to meet the needs of the patient e.g. milk, bread, tea, coffee, cereal, and preserves. Identify shortages of crockery and cutlery to the Facilities Team Leader. Ensure an appropriate supply of crockery and cutlery is available. Ensure efficient and safe use of cleaning equipment. Prepare the patients eating environment (day room/bedside table) to the standards stipulated in the ward manual according to where the patient wishes to eat, to ensure a relaxed environment. Clear cutlery/crockery and clean dayroom/bedside table following service promptly. Clean all surfaces and equipment in the kitchen according to the daily cleaning schedule. Carry out daily and weekly cleaning tasks as directed through the cleaning schedules and complete the required paperwork.

KEY JOB RESPONSIBILITIES: - Print clinic lists from Medway PAS in advance of clinic date. - Reduce and cancel clinics. - Add patients to a partial booking waiting list via Medway PAS. - Greet patients at reception, check their personal details are correct, and if necessary amend in Medway PAS accordingly, ensuring patient confidentiality is respected at all times. - Using Medway PAS or any other relevant electronic booking systems arrange appointments for follow up clinics, as instructed by the medical/nursing staff. Arrange patient transport if necessary. - Add follow ups to review lists for partially booked patient appointments. - Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary. - Ensure all clinic outcomes are recorded accurately on the day. - Prepare admin for all clinics. - Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc. - Notify Outpatient Co-Ordinator or designated person of any patients who fail to attend appointments who will take necessary action in line with departmental and/or Trust Policies. - Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times. - Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department. - Maintain a tidy, safe working environment, reporting any hazards or faults in a timely manner. - Undertake any other duties, which may reasonably be required. - Ensure RTT patient data is accurate at all times. - Alert Outpatient Co-Ordinator of clinic capacity issues as they arise. - Able to travel across sites when necessary. Please see attached job description and person specification for further details regarding this vacancy

Medical Receptionist Job overview: (Note: In addition to these functions employees are required to carry out such duties as may reasonably be required) * Welcome patients and visitors to the practice * Assist patients on the phone, electronically and in person * Help to maintain the safety and comfort of patients * Maintain records of appointments, financial transactions and other administrative duties * Taking payments from patients for insurance reports and private medicals * Keep patient records accurate and up to date * Maintain skills and undertake such training and development as may from time-to- time be required to maintain personal competency * Participate in all activities required by CQC registration * Opening and closing premises * Opening post and distributing Doctors mail * Dealing with queries from hospitals, community providers in relation to referrals and patient care Location: Highcroft Surgery, but you may be asked to travel for meetings and training or provide cover for another practice or Primary Care Network at such notice. Working hours: Hours of work will be detailed in your contract of employment. Responsibilities and duties of the job Role specific duties: * Greet patients in person, working to put them at ease and giving any explanations within your competency * Signpost patients to the correct service to ensure that they receive the right care first time * Make and change appointments as required * Work with the practice information recording systems and computer systems in maintaining clinical records * Handle payments to the practice by cash, card, cheque and bank transfer ensuring accurate records are maintained * Report all significant events, including near misses for inclusion in the Practice Risk Register * Practice the highest standards of confidentiality when dealing with all aspects of patient information * Participate in activities required to assess compliance with CQC Fundamental Standards * Participate in the maintenance of the complaints system at Highcroft Surgery and in resolving complaints to improve service * Use all equipment in accordance with published instructions and guidelines * Report any faults or safety worries with equipment and premises * Open and distribute Highcroft Surgery post both on paper and electronically * Process repeat prescription requests * Assisting patients with registrations and processing the paperwork * Completing all patient information in electronic and/or paper records * Maintain patient electronic medical records * Accessing relevant patient information when required * Daily preparation and close down of consulting rooms * Ensure consulting rooms are stocked with the necessary equipment, information and forms to enable clinics to proceed without interruption * Maintain and encourage adequate security measures, ensuring all consulting rooms are locked when not in use * Maintain the Health and Safety of all staff, patients and visitors * Participate in regular reviews of personal development plans * Undergo further training as required by Highcroft Surgery The post holder will, if required to do so, obtain, process and/or use information in line with the GDPR requirements: * To maintain information notice board in line with national/local health promotion campaigns * To attend relevant meetings as required * To immediately report any safeguarding or compliance concerns Working with others: * Develop and maintain effective working relationships with all other employees and contractors at Highcroft Surgery * Use email and other recognised methods and processes to communicate with patients and other agencies ensuring this is always done while following the policies and procedures of Highcroft Surgery such as maintaining patient confidentiality * Effectively liaising with other clinicians including Health Visitors, District Nurses, Midwives, Counsellors, etc. as required * Co-operate in maintaining a staffing rota to provide adequate levels of resources * Work with other employees to ensure a seamless journey for patients through different aspects of their care * Assist management to maintain regulatory compliance * Co-operate in the effective resolution of team conflicts * Attend practice meetings as required * To act as a chaperone as requested by clinicians (if DBS checked and trained) * To function as an integral part of the team at Highcroft Surgery * Inform the Practice Manager/Operations Manager/Reception Supervisor of any reported or suspected failings in the provision of care within Highcroft Surgery Leading by example: * Promote and implement all the practice policies and procedures * Participate in developing the philosophy, goals and objectives for patient health care provided by Highcroft Surgery * To participate in the induction programme of new staff joining Highcroft Surgery * Participate in patient audits * Ensure that patients rights are protected Personal responsibilities: * To have knowledge of and act at all times within the boundaries of Health and Safety legislation, Data Protection Act and Care Quality Commission compliance requirements * Provide information for a DBS check, and inform the practice of any incident that may change the DBS status * Be responsible for your own Health & Safety * Work within your personal competence * Promote and participate in a high standard of care within Highcroft Surgery * Participate in taking care of your own Health & Safety. Ensure that you do not do anything to compromise the health and safety of either your colleagues or yourself * Give agreed notice of periods of absence and leave * Keep to the dress code required by the practice, both in terms of any uniform and personal appearance * Ensure that patients rights are protected Essential skills: * Good understanding of Information Technology * Use of Excel, Word and office applications * English Language, both spoken and written * Maintaining accurate records and databases * Good communication skills, in person, on the phone and in writing * A flexible approach and an ability to demonstrate empathy * Working as part of a team * Customer/client/patient facing rolls * Prioritisation of tasks * Working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations Desirable skills: * A good standard of general education including English and Maths at GCSE C or above (or equivalent) * Relevant experience within a GP practice * Understanding the role of the CQC Value-based personal qualities: Working together: * Involve patients, family, external agencies and colleagues * Speak up when things go wrong Respect and dignity: * Understand person-centred care and can demonstrate treating people as individuals and respecting choices Everybody counts: * Ensuring no one is discriminated against or excluded * Understand human rights and impact on care delivery * Facilitating people to speak up about concerns and acting upon them Commitment to quality of care: * Striving for quality in everything we do; recognising and understanding what quality at Highcroft Surgery means for our patients * Being accepting about criticism and focusing on improvement * Being open to new opportunities for learning and identifying the limits of skills and knowledge Compassion: * Treating people with kindness * Understanding the importance of empathy in all areas of employment * Understanding the values of others and always providing a caring service Improving lives: * Focus on how things could be done better and sharing ideas * Understanding of wellbeing and what is important to patients of Highcroft Surgery * Improving outcomes for patients * Ensuring appropriate services are provided for patients

To carry out basic nursing care of the patient and their daily activities and promote patient safety, comfort, privacy, dignity and confidentiality, reporting any change in condition to the nurse in charge. Use initiative in planning daily and weekly routines. Collaborate with all members of the clinical area to ensure efficient running of the unit.

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

CATERING Service Duties Inform patients about the Hospitals food offer and the procedure for any ad-hoc requests and help them to make an informed choice from the range of foods and beverages. Order food using the hospitals electronic ordering devices. Liaise with nurses, caterers and dieticians to ensure patients food, nutrition/clinical needs and preferences are identified and met. Identify patients not eating sufficiently to the Nurse in Charge. Ensure appropriate feedback is given on the patients food service experience e.g. quality, quantity and choice. Provide information to the next food service assistant who is on duty using the guidelines provided to ensure a seamless service. Store food in accordance with manufactured guidelines and food safety legislation. Offer patients a choice of hot & cold beverages, as and when required a minimum of 5 times a day. Ensure a regular supply of fresh water is provided to each patient throughout the day. Serve the patients their choice and portion size of main dish, vegetables and accompaniments in an appealing and appetising way. Offer second portions if required. Ensure patients with special dietary requirements receive the appropriate food following liaison with the dietician or nurse. Identify appropriate meal choices to meet patients needs/preferences. Movement of food to wards/RDU as required adhering to food safety legislation. Maintain adequate stock levels to meet the needs of the patient e.g. milk, bread, tea, coffee, cereal, and preserves. Identify shortages of crockery and cutlery to the Facilities Team Leader. Ensure an appropriate supply of crockery and cutlery is available. Ensure efficient and safe use of cleaning equipment. Prepare the patients eating environment (day room/bedside table) to the standards stipulated in the ward manual according to where the patient wishes to eat, to ensure a relaxed environment. Clear cutlery/crockery and clean dayroom/bedside table following service promptly. Clean all surfaces and equipment in the kitchen according to the daily cleaning schedule. Carry out daily and weekly cleaning tasks as directed through the cleaning schedules and complete the required paperwork.

Duties include : Manage the reception desk ensuring surgeries run smoothly and efficiently Answering the telephone, taking messages, and passing them on appropriately Actioning any queries for repeat prescriptions in accordance with practice guidelines To provide point of contact for patients and to act as a focal point of communication between, patients, doctors, and other members of the Primary Health Care Teams Completing all reception/administration task as necessary Opening and closing the practice as and when necessary ensuring the reception, office and consulting rooms are prepared in readiness for the next session Photocopying, scanning, and shredding as requested Ensuring confidentiality is maintained at all times Having a thorough knowledge of all practice procedures and policies Working in accordance with written protocols Completing any tasks allocated by managers or GPs. Carry out system searches as requested Maintain waiting area and notice boards Attending team training events as part of ongoing development and training Assisting in the filing of medical records/results Attending protected learning time sessions when required Registering patients as per the practices policy and procedures Taking a lead role in a specialised area as part of ongoing personal developed as allocated by the practice manager Offer flexible cover for other staff sickness and annual leave

Provide a secretarial service to the Admissions Avoidance Team whilst adhering to codes of practice concerning confidentiality and Data Protection. Input oncology UKONS triage calls into a confidential database. This is used for ongoing analysis into oncology rapid response calls and currently has an average of 586 calls pcm. Use Trust I.T. systems (PAS; NoTIS; Webhiss) Record digital telephone clinic attendances on Medway PAS for both rapid response calls and elective first cycle chemotherapy ringbacks Ensure clinics are reconciled in line with Trust KPIs. Use judgement and initiative to prioritise the importance / urgency of particular requests within defined guidelines. Assist with bi-annual meeting of the acute oncology team meeting, managing and updating diaries of the staff groups supported, arranging meeting times as well as locating and booking a suitable venue and informing attendees. Assisting with the documentation and distribution of the agenda of the biannual acute oncology meeting Attend relevant meeting taking and typing the minutes as required. Liaise with other medical / nursing and administrative staff within the hospitals and Community as appropriate, such as the acute oncology CNSs and the Cancer Admissions nurses Undertake faxing and photocopying as required. Establish and maintain administrative systems / databases for workload data collection, for audit / quality management purposes, and submit on request. In specific inputting data into a rapid response database and a neutropenic sepsis database. Answer telephone enquiries from staff and patients in a courteous and professional manner, and respond to answerphone messages returning calls in a timely and appropriate manner. Be aware of the need for confidentiality both within the written and spoken word and ensure correct storage of patients records at all times.

Job Title: Housing Management Worker
Location: Nottingham
DBS Level: Enhanced Children's & Adults Barred
Who Are the Service Users? Young People, clients aged 16 and above requiring support.
Working Hours: Monday - Friday, 9:00 am to 5:00 pm.
Car Driver Needed: Yes.
Own Vehicle Needed: Yes.
Valid Business Insurance: Yes.

Job Description:
As a Housing Management Worker, you will work collaboratively as part of a team, managing a portfolio of properties and tenancies across a designated area. Your primary focus will be to provide an intensive Housing Management Service to a core group of Young People aged 16 and above.

All Roles Include:

• Car drivers are required to have business insurance as per legal requirements.
• All roles have lone working requirements.
• All require enhanced adult/child BARRED DBS due to the nature of the Young Person service.

Key Responsibilities:

• Collaborating with the team to manage a portfolio of properties and tenancies.
• Providing an intensive Housing Management Service to Young People.
• Ensuring the well-being and support of clients in their housing situations.
• Working with clients to develop and implement housing-related support plans.
• Conducting regular property inspections and addressing any issues promptly.
• Lone working in adherence to established protocols.
• Adhering to the requirements outlined in the attached role profile.

Qualifications and Experience:

• Enhanced Children's & Adults Barred DBS.
• Previous experience in housing management or a related field.
• Ability to work Monday to Friday, 9:00 am to 5:00 pm.
• Car driver with a valid business insurance policy.
• Lone working experience.

How to Apply:
Please submit your CV and a covering letter explaining your suitability for the role to connor.sarginson@servicecare.org.uk

Proud member of the Disability Confident employer scheme

Promising chance for a HGV 1 driver to join a well-known client. Your role will be to deliver different products to supermarkets or other commercial addresses, you will mostly be trunking but there sometimes will be multidrop. The deliveries will be UK wide.

To be considered, you must:
- Have at least 4 months of LGV 1 driving experience
- A valid HGV 1 licence (C+E), in date CPC and Digi tacho.
- You will have a maximum of 6 points on your licence for minor offences,
- We will not accept DD10/ DR10/ IN10


This is a temporary role.
We do not offer visa sponsorships.

The shifts Monday- Friday and starting between 04:00- 08:00 and completing an average of 8 to 10 hours per day.

The wage is £17.55 per hour paid via our Umbrella provider
or
You can choose to get paid through PAYE, meaning the pay is £14.50 per hour and in addition to this, we offer full pay for 28 days of annual leave, which will make the hourly rate £16.25 per hour including your holiday accrual.

We're looking for kind-hearted people to join us at Care Quality Servicesas Professional Care Assistants in Woodthorpeand surrounding areas.

To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others. That kind of experience gives you rare skills - compassion, understanding and patience.

Day to day, you will visit clients in their own homes and may support them to get washed and dressed (personal care, including toileting needs), or make sure they have grocery supplies, take their medication and have a hot meal, you'll also help them out with household tasks. But that's not why their eyes will light up when you arrive. That'll be because of what you bring to their lives. Human company, reassurance and hopefully some fun.

So, if you tick these boxes and are looking for a secure part-time or full-time job, you've got everything you need to start training as a Professional Care Worker with us and start or continue your social care career.

Why Care Quality Services?

We truly value you and the work you do! Carers are at the core of Cera's vision of empowering people to live longer, healthier lives in their homes, and are our greatest asset. Our values of Commit, Connect and Create are at the heart of all that we do.

At Care Quality Services, care is not just a job - it's a career, and we commit to helping you progress and truly make a difference by upskilling through a blended learning approach via workshops, elearning and the opportunity to gain qualifications at varying levels via our apprenticeship scheme.

We support you and your well being, and as a valued employee, you'll have access to WeCare - our new employee benefits platform which offers shopping discounts and cashback from over 800 retailers, as well as access to our employee assistance program, Healthcare Cashplan, Eyecare Plan and a wellbeing centre to support you with your mental and physical health.

We make it easy for you to care for your clients - bringing care into the 21st Century by creating technology that reduces administrative tasks, improves outcomes and enables you to focus on what matters most - looking after the people we care for.

A few important details

- We have work in Nottingham including Woodthorpe, Lenton, Hyson Green and surrounding areas

- Mileage is paid

- Great opportunity to earn extra income through overtime and our Care Friends referral scheme - up to £500 per referral!

- Earlies, days, afternoons and evenings are available

- Your shifts will usually include one weekend in two and flexibility is essential

- Care experience is NOT necessary, but you must be aged at least 18

- We provide you with Uniform, You'll get a mobile phone with the Cera app, so you can work safely and efficiently

- This role is subject to a DBS/PVG check

- You may be required to carry out some delegated healthcare tasks as part of this role, you will undertake additional training led by a registered healthcare professional in these circumstances.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

HGV 2 Drivers required for upcoming class roles..
We have a fantastic opportunity to start as a HGV 2 driver delivering fruit and vegetables across the UK. You will be completing between 3 - 5 drops per day. New pass drivers are accepted so apply for this role now!

Successful HGV 2 Drivers will have:
- HGV 2 driving licence entitlement
- A valid UK CPC qualification
- A valid Digital Tachograph Card

Ongoing position. Please note that we do not offer sponsorships.

Working Monday - Friday with the option of additional weekends. Start times vary but will be between 03:00 and 06:00.

Paying £12.50 per hour

Are you a compassionate and driven individual looking for a career that makes a real difference in people's lives? At Eden Futures, we are dedicated to empowering those with learning disabilities, enduring mental ill health, autism, and other complex needs.

We are eager to connect with passionate individuals who are committed to providing person-centred care. If you have the empathy, resilience, and dedication it takes to enrich the lives of the individuals we support, we want to hear from you! If you haven't worked in care before, we will provide you will all the support required. When you first join Eden Futures, you will be paid for completing a comprehensive Induction Programme involving face-to-face training, e-learning and shadowing experienced members of your team. For those new to care, we will make sure that you are given the support to complete your Care Certificate and gain a nationally recognised Level 2 qualification in Health and Social Care or relevant to your role, partnering with our provider company Paragon Skills.

*Roles are paid at an hourly rate (£10.20 - £10.42 per hour). The salary shown is as a per annum equivalent for information only. The higher rate is applicable to those aged 23 years and over and based on 42 hours per week. NLW applies and will be pro rata'd based on contracted hours.

We are flexible regarding full or part-time hour contracts and we will also consider candidates who may be looking for Bank. Shifts can vary across days, nights and weekends, offering you the flexibility to work around commitments you may already have.

Our application process

Our organisation is committed to safe and fair recruitment, safeguarding and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care. As part of our application process, we carry out telephone screening with our candidates.

At Eden Futures we support vulnerable adults and therefore roles that require contact with our service users are exempt from the Rehabilitation of Offenders Act 1974. Before joining us you will be required to have an Enhanced DBS Check. Further information will be provided to you at the telephone screening stage.

As per our privacy notice, all pre-employment checks are carried out by our third-party provider, Adecco.

It’s a criminal offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with vulnerable adults.

As a Support Worker you will receive the following benefits:

• Take your Birthday off plus 5.6 weeks of holiday
• Continuous Learning & Development opportunities - including access to bespoke training, Apprenticeships in Health & Social Care and Business and Leadership & Management
• Health Cash Back and Pension Scheme
• Eligible for £500 bonus through our refer a friend scheme (unlimited referrals)
• Enhanced pay for maternity or paternity leave
• Blue Light Discount Scheme
• Eligibility for COSTCO membership

Main Responsibilities

• Support service users to lead a full and active life in line with their wishes and choices, considering their assessed needs and individual support and care plans, participating in the development of plans where applicable
• Support individuals to stay safe, taking appropriate action to safeguard their welfare and protect them from abuse wherever possible
• Provide emotional support when needed, maintaining a person-centred approach
• Support service users to participate in chosen social activities and services in their community, manage their finances and medication responsibly, help with practical tasks around the home, and respectfully support with personal care, hygiene and healthcare
• You will be an informal point of contact for those in the service users circle of support (e.g. Families and Social Workers)
• Accurately report and record any issues related to the care and support of our Service Users to monitor their health and wellbeing
• Comply with Health and Safety regulations and have regard for the Health, Safety and Welfare of others
• Form appropriate relationships with those we care for and maintain professional boundaries in work.
• Work within organisational policies, procedures and guidance.
• Committed to demonstrating the organisations values and behaviours in their work.

The Ideal Candidate

• Caring and compassionate, having a genuine passion for wanting to help our service users lead a full and active life to enable them to achieve as much independence as possible
• We understand that not everyone has experience of working in the care sector, and that’s why we recruit individuals based on their values
• Ability to remain positive when there are challenging days - you have the chance to positively influence how someone feels and that is no small thing
• You'll enjoy working as part of team as well as using your own initiative, and have a willingness to support your colleagues when needed