Total 9 job vacancies by Catherine OBryen

A growing Managed Service Provider requires a Team Lead for a permanent opportunity based in Melbourne's West. Your new company A growing Managed Service Provider requires a Team Lead for a permanent opportunity based in Melbourne's West, commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities. This role will utilise your hands on technical skills and provide you with the framework to leverage your leadership and strategy-building skills. You will be responsible for overseeing a small on-site team. Your new role In this challenging and rewarding position, you will be responsible for:

Ongoing monitoring, troubleshooting and maintenance of the hardware, network and systems.
Installing, configuring and supporting network equipment (Routers, Servers, WAN Accelerators, DNS, DCHP, etc).
Configuring firewalls, routing and switching to maximise efficiency and security.
Mobile device management for Android and iOS devices.
Arranging scheduled updates and outage windows and improving efficiency of existing network/s and systems.
Provide feedback, mentor and develop your team's performance and ensure BAU and project work is completed within SLAs and agreed project delivery timelines.
Provide technical support and guidance to the team members.
Maintain relationships with internal and external stakeholders and vendors.

What you'll need to succeed
To be successful in this role, you will have:

Proven experience designing and implementing infrastructure solutions.
Configuring firewalls, routing and switching to maximise efficiency and security.
Ongoing monitoring, troubleshooting and maintenance of the network
Knowledge and experience with: Windows & Linux Server, Azure, Office365, Exchange, Hyper-V / VMware and Networking.
Experience leading teams and effectively prioritising tasks.
Excellent communication for internal and external stakeholders.
Experience in the Education or MSP sectors is preferred.


What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, enabling flexible working arrangements. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to Catherine.OBryen@hays.com.au. Please click here to apply.

Network & Security Manager | Large Healthcare organisation | Permanent | Hybrid work Your new company A large healthcare organisation requires a Network & Security Manager for a permanent opportunity based in Geelong, starting ASAP. The organisation promotes a collaborative and supportive work environment, offering exposure to leading technologies and flexible working arrangements. This is the perfect opportunity for a natural leader who still wants to keep their technical skills up to date. Your new role
In this challenging and rewarding position, you will be responsible for:

Coordinate and perform day-to-day operations of the Security Operations & Network team.
Manage IP Telephony services and ensure optimal operation.
Provide analysis of complex issues as to future upgrades, current issues and support work.
Ensure compliance reporting and actions are updated and provided as required.
Assist in ensuring Cybersecurity policies are defined and documented.
Produce quality, secure and resilient designs for new or improved Network & Security services (in alignment with Enterprise Architecture principles and in consultation with Strategy and Planning), whilst maintaining existing design documentation.
Maintain and support the organisation's environment including (not limited to) Data Centre, Storage, Servers Compute & Virtualisation and Enterprise Services.
Coordinate and resolve Incidents and Requests from Service Support and action as required.
Coordinate and provide network asset services (e.g. Standard definition, analysis & design, build & install, WAN configuration, Core/Edge switch configuration, training & deployment, support & maintenance, decommissioning, monitoring & support, and network patching - including backend telephony services). Forms and documents relating to events, records, incidents, information and communications.
Coordinate and perform day-to-day operations of the Security Operations & Network team.
Focus on the development and performance of the team. What you'll need to succeed

To be successful in this role, you will have:

Undergraduate Degree in an IT related field (or equivalent experience) & ITIL Foundation
Experience working within an infrastructure network and security domain environment and ITIL environment.
Experience performing maintenance activities to ensure stable and secure applications and IT infrastructure and experience investigating and implementing remedial measures to address security breaches.
Experience investigating incidents to establish the root cause and resolving them.
Experience following the guidelines for technical change management, to avoid service disruptions, and adhering to service levels and information security requirements and providing network and security services in accordance with established service level agreements.
Experience with analysing security risks and developing preventative action plans for critical risks.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered a permanent opportunity that enables flexible working arrangements. This organisation prides itself on internal promotion and career development. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please click 'Apply Now' or forward an updated CV to Catherine.Obryen@hays.com.au. Please click here to apply.

Growing Victorian Infrastructure Company requires an on-site IT Specialist for a permanent opportunity. Your new company Growing Victorian Infrastructure Company requires an on-site IT Specialist for a permanent opportunity based at their Ballarat or Derrimut locations, commencing ASAP. This well-renowned family run company promotes a collaborative and supportive work environment, allowing a seasoned IT professional the room and autonomy to demonstrate their broad range of skills. You will be the friendly face of their IT Department. You will be working on-site five days per week ensuring the company's infrastructure runs smoothly. Ideal for someone passionate about customer service with strong technical skills to resolve incidents efficiently and prioritise tasks as required. Your new role In this challenging and rewarding position, you will be responsible for:

ProvidingL1-L3 on-site technical support to their employees
Diagnosing and resolving hardware, software, and network issues efficiently.
Ensuring all equipment is appropriately monitored and accounted for, including decommissioning by implementing strong processes to follow.
Act as the stand-alone IT expert, delivering a broad range of on-site IT support
Installing, configuring, and maintaining hardware, software, and network components.
Implementing and maintaining security policies to protect IT systems from viruses and threats.
Deliver IT projects and initiatives.

What you'll need to succeed To be successful in this role, you will have:

Proven experience troubleshooting and resolving user requests in a timely manner
Maintaining and updating the knowledge base
Ongoing monitoring, troubleshooting and maintenance of the network
Knowledge and experience with: Windows Servers, Hyper-V / VMware and Office365 and Networking
Hands-on experience with a range of hardware and software.
Excellent communication and customer service experience.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technology. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technology. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! Please click here to apply.

Passion | Service Excellence | Latest Technology | MSP Your new company
Managed Service Provider requires an IT Support Engineer for a permanent opportunity based at their office and client sites across the Ballarat region, commencing ASAP. This innovative company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development and learning opportunities. You will be working on-site five days per week ensuring your client's IT Infrastructure runs smoothly. Ideal for someone passionate about customer service with strong technical skills to resolve incidents efficiently and prioritise tasks as required.
Your new role In this challenging and rewarding position, you will be responsible for:

Competitive salary with industry recognised training and development.
Opportunities for career advancement within our supportive and family-oriented culture.
Training and continuous support to excel in your role.
A positive and collaborative workplace that values creativity and teamwork.
Access to a diverse range of cutting-edge ICT products and services to enhance your IT Technical Knowledge.

What you'll need to succeed
To be successful in this role, you will have:


Passion for all things technology and constantly aspiring for new ways to improve.
Have 1-2 years or greater of field experience with demonstrated capabilities.
Positive approach to customer service with a focus on the client's experience.
Adaptable to challenging situations and changing business demands.
Passion to learn new and engaging technologies.
Strong attention to detail and exceptional analytical skills
Previously attained some form of Industry certification, Microsoft, Cisco or Equivalent tier 1 vendor.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technology. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to Catherine.OBryen@hays.com.au. Please click here to apply.

Passion | Service Excellence | Latest Technology | MSP Your new company
Managed Service Provider requires an IT Support Engineer for a permanent opportunity based at their office and client sites across the Ballarat region, commencing ASAP. This innovative company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development and learning opportunities. You will be working on-site five days per week ensuring your client's IT Infrastructure runs smoothly. Ideal for someone passionate about customer service with strong technical skills to resolve incidents efficiently and prioritise tasks as required.
Your new role In this challenging and rewarding position, you will be responsible for:

Competitive salary with industry recognised training and development.
Opportunities for career advancement within our supportive and family-oriented culture.
Training and continuous support to excel in your role.
A positive and collaborative workplace that values creativity and teamwork.
Access to a diverse range of cutting-edge ICT products and services to enhance your IT Technical Knowledge.

What you'll need to succeed
To be successful in this role, you will have:


Passion for all things technology and constantly aspiring for new ways to improve.
Have 1-2 years or greater of field experience with demonstrated capabilities.
Positive approach to customer service with a focus on the client's experience.
Adaptable to challenging situations and changing business demands.
Passion to learn new and engaging technologies.
Strong attention to detail and exceptional analytical skills
Previously attained some form of Industry certification, Microsoft, Cisco or Equivalent tier 1 vendor.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technology. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to Catherine.OBryen@hays.com.au. Please click here to apply.

Level 2 Service Desk Engineer job available at MSP | Permanent | Melbourne South-East | ASAP start | Your new company
A growing Managed Service Provider in Melbourne's South-East requires a Level 2 Service Desk Engineer for a permanent opportunity commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and ongoing career development opportunities.
Your new role
In this exciting new role, you will be:

Providing level 2 remote desktop & phone system support to a broad range of SMB clients.
Handling escalations, whilst mentoring and training Level 1 Service Desk Engineers.
Performing account administration within Active Directory, Exchange and bespoke applications.
Assisting with IT Helpdesk projects.
Ensuring technical issues are resolved within SLAs in a calm and polite manner.
Developing procedures and processes for the Helpdesk.

What you'll need to succeed
To be successful in your application, you will need:

Demonstrated experience of providing 2nd level IT support.
Sound knowledge of Windows OS, Active Directory, Office 365, Microsoft Exchange, Azure, Windows Server, Telephony and Network troubleshooting.
Experience with ConnectWise RMM & PSA is advantageous.
A tertiary education in Information Technology as well as Azure, Microsoft, Cisco and ITIL certifications are beneficial.
Prior experience working within an MSP or ISP is required.

What you'll get in return
Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, working within a supportive and collaborative team. This organisation prides itself on internal promotion and career development. Do not miss out!
What you need to do now
If you're interested in this role or know of someone that may be, please click 'apply now' or forward an updated CV to Catherine.OBryen@hays.com.au.
Please click here to apply.

IT Support Technician Level 1-2 with National IT & Security Solutions Provider Your new company A National IT & Security Solutions Provider requires an IT Support Technician for a permanent opportunity based in Melbourne's South-East, commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities. This role offers a flexible hybrid work environment. Your new role
In this challenging and rewarding position, you will be responsible for:


Configuring and commissioning new equipment, software, and services.
Maintain and update infrastructure for clients and internal use.
Implement and maintain business continuity measures and documents.
Receive initial client requests through email, Zendesk and phone calls.
Create tickets and/or relevant documentation chains for all requests.
Actively engage with clients to elicit and triage issues.
Perform troubleshooting and resolution activities.
Complete and update any relevant documentation based on resolution.
Maintain accurate timesheets.
Escalate tickets to subject-matter experts.

What you'll need to succeed
To be successful in this role, you will have:

Proven experience troubleshooting and resolving user requests in a timely manner
Maintaining and updating the company knowledgebase
Ongoing monitoring, troubleshooting and maintenance of the network
Knowledge and experience with: Windows Servers, Hyper-V / VMware and Office 365 and Networking
Hands-on experience with a range of hardware and software.
Excellent communication and customer service experience.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, enabling flexible working arrangements. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to Catherine.OBryen@hays.com.au. Please click here to apply.

National IT & Security Solutions Provider Your new company A National IT & Security Solutions Provider requires a Project Engineer for a permanent opportunity based in Melbourne's South-East, commencing ASAP. The company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development opportunities. This role offers a flexible hybrid work environment. Your new role In this challenging and rewarding position, you will be responsible for:

Developing a detailed project plan that includes timelines, required resources, and risk assessments.
Installing, configuring and supporting network equipment (Routers, Servers, WAN Accelerators, DNS, DCHP, etc).
Configuring firewalls, routing and switching to maximise efficiency and security.
Ongoing monitoring, troubleshooting and maintenance of the network.
Arranging scheduled updates and outage windows and improving efficiency of existing network/s.
Provide feedback on the feasibility of technical design.
Design and implement a test plan to verify the function of design/s.
Provide technical support and guidance to the project team members.
Co-ordinate with various teams, including design, manufacturing, construction, and maintenance teams to ensure project goals are met.

Maintain accurate project documentation, including progress reports, technical specifications, and change orders. What you'll need to succeed
To be successful in this role, you will have:

Proven experience designing and implementing network solutions
Configuring firewalls, routing and switching to maximise efficiency and security.
Ongoing monitoring, troubleshooting and maintenance of the network
Knowledge and experience with: Windows & Linux Server, Azure, Hyper-V / VMware and Networking
Experience with Cisco CLI preferred
Experience leading teams on implementation of the technical solution.
Excellent communication for internal and external stakeholders.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package, enabling flexible working arrangements. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to Catherine.OBryen@hays.com.au. Please click here to apply.

Your new company Managed Service Provider requires an IT On-Site Technician for a permanent opportunity based at client sites across Melbourne, commencing ASAP. This innovative company promotes a collaborative and supportive work environment, offering exposure to leading technologies and excellent career development and learning opportunities. You will be working on-site five days per week ensuring your client's IT Infrastructure runs smoothly. Ideal for someone passionate about customer service with strong technical skills to resolve incidents efficiently and prioritise tasks as required. Your new role
In this challenging and rewarding position, you will be responsible for:

Providing on-site technical support to educational institutions, SMB, and government clients.
Diagnosing and resolving hardware, software, and network issues efficiently.
Planning, managing, and executing equipment replacement and IT system upgrades.
Installing, configuring, and maintaining hardware, software, and network components.
Implementing and maintaining security policies to protect IT systems from viruses and threats.
Collaborating with team members on a range of IT projects and technology upgrades.

What you'll need to succeed
To be successful in this role, you will have:


Windows Servers, AD, DHCP, DNS, NPS.
OS deployment and management (WDS, MDT, SCCM, MacOS, iOS, Chromebook).
Group Policy, Mobile Device Management (Jamf School, AirWatch).
G-Suite administration.
Scripting and automation (PowerShell, Python).
Network devices (Routers, Switches, WAPs).
Backup technologies (Veeam).
ConnectWise and Labtech.
Virtualisation (Hyper-V, VMware).
Previous experience working in the Education or MSP environment is advantageous.

What you'll get in return Working in an organisation where they develop and grow careers, you will be offered an excellent salary package and the opportunity to build your IT career, working with the latest technology. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out! What you need to do now If you're interested in this role or know of someone who may be, please forward an updated CV to Catherine.OBryen@hays.com.au. Please click here to apply.